CUSTOMER SERVICE EXECUTIVE (BARGE & CONVENTIONAL) - SHIPPING / 客戶服務主管(駁船和傳統運輸)- 航運
Full-time
Junior Executive
3 weeks ago
角色:參加客戶詢價,滿足客戶需求。協助制度實施,改善製度/工作流程,提升部門運作效率。職責:收到客戶詢問。與托運人和班輪公司核實費用,準備報價並透過電子郵件發送給客戶;客戶確認報價後,在智慧貨運系統中開啟工作;與班輪/船東或代理人協調並檢查費率;駁船和常規船的帆布和計劃船的預訂;向船東更新噸位;與其他班輪公司更新船期,並在客戶確認訂艙日期後向班輪公司訂艙並準備訂艙確認書;與托運人跟進發票、交貨單和裝箱單;與碼頭或倉庫檢查貨物和D/O;與運輸商安排...
角色:
- 參加客戶詢價,滿足客戶需求。
- 協助制度實施,改善製度/工作流程,提升部門運作效率。
職責:
- 收到客戶詢問。與托運人和班輪公司核實費用,準備報價並透過電子郵件發送給客戶;
- 客戶確認報價後,在智慧貨運系統中開啟工作;
- 與班輪/船東或代理人協調並檢查費率;
- 駁船和常規船的帆布和計劃船的預訂;
- 向船東更新噸位;
- 與其他班輪公司更新船期,並在客戶確認訂艙日期後向班輪公司訂艙並準備訂艙確認書;
- 與托運人跟進發票、交貨單和裝箱單;
- 與碼頭或倉庫檢查貨物和D/O;
- 與運輸商安排運輸以進行交貨;
- 代表客戶協調和協助保險和燻蒸事宜;
- 負責告知客戶預計到達時間(ETA)及預計出發時間(ETD);
- 與目的地代理和客戶更新並跟進裝運(港到門);
- 代客戶跟進到府貨物至抵達目的地;
- 準備每月目標報告並提交助理經理審核;
- 不時需要時,執行上級/管理層分配的任何其他工作。
津貼和福利
- 額外休假和假期
- 有薪休假
- 工資獲取 (EWA)
- 一般門診福利適用於配偶和子女
- 牙科/眼科護理報銷
- 團體健康和手術保險
- 績效激勵
- 休閒著裝要求
- 定期團隊活動
- 個人發展機會
- 有薪培訓和發展
Titimas Group of Companies, is a well-diversified total shipping, logistics, jetty operations, insurance and marketing service group provider which has been providing comprehensive services throughout the world. Headquartered in one of the world’s busiest and convenient port- Port Klang Malaysia, where Malaysia’s major ports are located- the Westport, Southport and Northport. Westport is a hub of major liners for container, conventional, bulk, roro, tankers, and cruise liners. Titimas Shipping and Trading Sdn Bhd and Titimas Logistics Sdn Bhd are proud of its management system that has been certified according to the standard of ISO 9001:2015 by GCL International certifying body. The implementation of our Quality Management System will ensure our ability to consistently provide quality services that meet customers, statutory and regulatory requirements and accreditation. Titimas Group of Companies had received numerous awards and recognition, to name a few, SME Corp Malaysia and SME 100 Awards for fast Moving Company in East Malaysia. We are proud member of Overseas Project Cargo Association (OPCA), Connecting Five Continents (C5C), Federation of Malaysia Freight Forwarders (FMFF), Selangor Freight Forwarders and Logistics Association (SFFLA), and Central Region Shipping Association (CRSA).
Titimas’ team of professional consultant have more than 40 years of experience in delivering freight and transportation of any size and types whether project cargo, FCL, LCL, air freight, timber/wood, steel/metal, grain, cement or concrete piles and many more, moving to their safe destination. We have 54 multi-lingual team which assists our customers from inquiry to operations. Distinguished by its value of integrity, customer focus, people-driven and adaptive to market changes, Titimas has been serving a diverse range of clientele with an outstanding management depth and an enviable portfolio of growth opportunities coupled with personalised service over the years.
We always ensure that we are in constant communication with our business partners. We help them grow by assisting them to connect with the shippers. We wanted to make things easier for you by giving you solutions and options.