Total 19 Junior Executive level Customer Service job vacancies in Jackson, Michigan

The Geriatric and Extended Care PA will provide high quality patient centered care to veterans under the different services such as Geriatric Medicine Outpatient Clinic, Community Living Centers, and Palliative/Hospice care service as assigned. The CLC/GEC PA is a licensed practitioner who will provide high quality patient centered care to veterans in different services throughout VA clinics and the VAMC's as assigned.

1. Administrative Duties

• Leadership responsibilities: Participation in staff meetings, hospital committees, and peer review process. Demonstrate effective communication both down to staff and up to leadership, to include issues that urgently affect Veteran patient care, safety, and/or satisfaction, completion of issue briefs, and acting as Section Chief when the Section Chief is on leave.
• HR: Maintaining VA training requirements, timely completion of documentation and upkeep of credentials required for privileging and re-privileging.
• Staff Management: Participate in the FPPE/OPPE process. Adheres to employee health requirements. Participate in Clinical Pertinence Reviews (routine medical record reviews).
• Time/Leave Management: Adherence to tour of Duties, timely requests for leave in VISTA and for clinic cancellations.

1. The exact privileges and procedures for a particular provider will be approved by the Professional Standards Board. Physician Assistant must meet the following qualifications:
2. Patient Care: Practitioners are expected to provide patient care that is compassionate, appropriate, and effective for the promotion of health, prevention of illness, treatment of disease, and care at the end of life.
3. Medical/Clinical Knowledge: Practitioners are expected to demonstrate knowledge of established and evolving biomedical, clinical and social sciences, and the application of their knowledge to patient care and the education of others.
4. Clinical Judgment: To ensure practice-based learning and improvement, practitioners are expected to be able to use scientific evidence and methods to investigate, evaluate, and improve patient care.
5. Interpersonal & Communication Skills: Practitioners are expected to demonstrate interpersonal and communication skills that enable them to establish and maintain professional relationships with patients, families, and other members of the health care team.

1. Practitioners are expected to show effectiveness in teaching, monitor and coordinate educational activities, and comply with necessary trainee supervision. The PA may supervise PA students from affiliated PA programs (and other programs on an occasional basis) who come to the VA for their required practicum.

The incumbent serves as a Lead Medical Support Assistant for Patient Care Services. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Ensuring productivity is maintained at the established level.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of assigned areas.
• Acting as liaison between MSA's and staff in order to resolve day to day conflicts.

Duties for this position includes, but is not limited to the following:

Enrollment Outreach Specialist

• Provides outreach services to all Veterans and their families and provide support for recently discharged service members transitioning to civilian life.
• Tracks the impact and outcome of the outreach events providing feedback to executive leadership including the number of enrollees per event.
• Assists in distributing outreach materials including applications, brochures, fact sheets, web content, and other targeted information which highlights medical center services and events and locations.
• Functions as a liaison for Veterans navigating the VA System and those community providers assisting with their care in the community.

• Serves as an expert benefit advisor to Health Administration Service Leadership and support the management information components of all eligibility related programs.
• Applies an extensive body of rules and regulations relative to Veterans Eligibility for VA healthcare benefits, assisting families with a Veteran's death, burial and explanation of death benefits.
• Enters demographic, insurance, and income information, into the Vista and Enrollment System.
• Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative professional staff throughout AAVAMC area transitioning patients identified as ineligible for VA patient care.
• Processing Request for an Authorization to Release Health Information utilizing a Verbal Passcode (PO ran program) for family members/significant others to receive specified PHI.

• Identifies and collates health insurance information from all applicants for entry to the ICB or Vista, copies or scans insurance company enrollment identification cards, researches employers as needed to obtain complete data when applicants do not have complete information.
• Accurately generates patient data cards for veterans through the Identity Management Toolkit for proofing identity and the Veterans Health Identification Card (VHIC) System.
• Monitors enrolled patient data base information on a regular basis (at a minimum, annually) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.

• Managing the New Enrollment Appointment Request (NEAR) list, and electronic wait list to verify and validate accuracy and resolve issues; providing input during team meetings to assist in resolving problems having to do with enrollment issues or panel assignments; performing administrative follow-up actions; sharing information and collaborating with the medical team in order to ensure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Generates and monitors enrolled patient data base information for accurate health insurance data, income assessments for the Means Test and Pharmacy co-pay exemption programs on a regular basis.
• Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.

• Prepares written correspondence for a broad spectrum of complex inquiries from internal and external customers by independently recognizing issues, topics or problems.
• Prepares and compose correspondence for the purpose of obtaining or supplying information.
• Prepares notification letters to new Veterans who are determined to be ineligible along with their appeal rights.
• Resolve conflicting or inconsistent information by dealing with various VA offices, sorting out errors and researching cases and events.

• Actively listen to customers with respect and concern; the incumbent will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

• Promotes Veteran registration for and utilization of My HealtheVet (MHV).
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

MAJOR DUTIES AND RESPONSIBILTIES

Technical Program Duties: 65%

• Under general supervision, the Program Support Assistant (PSA) is responsible for the submission of all statistical and administrative reports or data from their designated assignment area with the aforementioned programs. This may include data research and entry, program reports, patient lists, accounting and budgetary duties and ongoing responsibility for projects. problems. or requirements that arise within their designated work site. The work will be performed in a timely, professional and courteous manner to sustain quality patient care and customer satisfaction.
• Responsible to operate all necessary applications within FBCS, CPRS and VistA (including but not limited to VistA FEE, Lodging, Admissions, AOD, Caregiver, TCM, MFH and Eligibility Computer Systems as well as ability to work with Microsoft Word, Outlook, Power Point, SharePoint and Excel Spreadsheets).
• Will assess the dimension, consequences, and impact of the assigned work and thus prioritize, collect, and assemble the necessary facts, resolving conflicts, and performs these functions independently. Creativity in the development of procedures where no guidelines exist may be necessary; will identify these irregularities in the course of the work and reconcile those problems .
• Educate Veterans and family members of Veterans on benefits, eligibilities alternative lodging and other available programs with in the Service. Issue discount letters for non-eligible or families, meal vouchers as appropriate by policy.
• Monitor and ensure external supporting services goals are met i.e. dietary, housekeeping, logistics, respiratory and voluntary to complement our systems or services.
• Resolve problems with office equipment malfunctions, obtaining JRM, Engineering, copier/fax technician, or Facilities Management support as indicated.
• Assigned as an authorized user of the Government Purchase Card for small item purchasing in their designated site and section. As an authorized user of this card the incumbent is responsible for meeting the standards for documentation and monthly reconciliation of the purchase cards in accordance with all rules and regulations.
• Automated Data Processing Application Coordinator (ADPAC) liaison, responsible for systems administration within the service and will provide guidance and assistance to clinical staff within the service. Conduct training for new employees as to the administrative requirements of their jobs in the program, i.e., function, documentation, clinic encounters. etc.

• Works with a patient population ranging from age 18 through senior adults (age 65 and over) and must be aware of, and respond appropriately to the physical, social, and psychological differences among these groups.
• Communicate effectively with patients, patient's family or caregiver, clinical staff, and hotel contractors in person or by telephone in order to assess the Veteran's needs.
• Take messages; track call-ins/call-off by other staff members, and notify the appropriate supervisor, they will assess Veterans' needs, assist with the Veteran's situation or redistribute to the appropriate manager, social worker, department, patient advocate, etc.
• Handle consult requests expeditiously or assign to the respective social worker as they are received in the service and log them into the tracker.
• Working with the clinical unit/providers, the PSA will ensure Veterans are screened and approved appropriately prior to social services being rendered.

• Obtain, organize, file and retrieve reports, correspondence, and numerical data for use in preparing status reports, briefings, and presentations i.e. daily AOD log, gain and losses sheets, lodging lists and admission reports, medical records etc. in accordance with all Federal, VA and local policy and guidance.
• Responsible for the administrative handling of all records, forms and documents, retrieval and dissemination of data relating for the programs listed above.
• Type, edit, maintain current copies of records or forms relating to the program such as letters, memos, reports and summaries, surveys, program brochures, letters of introduction, and other types of written communications.
• Compose correspondence; prepare agendas and meeting minutes as indicated to assist clinical functions of as the need arises.
• Print daily roster of Veterans when necessary, maintain a weekly list of scheduled CNH Veteran VA medical center appointments and arrange travel consults to meet the appointments.
• The PSA will perform other duties as assigned.

The Supervisory Medical Support Assistant will perform administrative support duties that may be performed in a Clinic Based Outpatient Clinic (CBOC), Inpatient or Outpatient Clinic. The Supervisory MSA at this level plans and directs programs at a medical center and/or satellite outpatient clinic and is delegated full supervisory responsibility. Assignments at this level include but may not be limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure that patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational and training needs; making final decisions on selections; evaluating performance; and taking disciplinary action when necessary. The Supervisory MSA is delegated full administrative responsibility for planning and directing the MSA's activities. The Supervisory MSA is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

• Supervision. Including but not be limited to, carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements. Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines.
• Resource Management. Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
• Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public. Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.
• Identifies Customers' Concerns. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Demonstrates advanced knowledge of technical health care processes as they relate to patients' access to care. Collaborates, communicates, and demonstrates customer service and interpersonal skills with all healthcare professionals in order to ensure quality and continuity of care and as well, to ensure compliance with established policies and regulations.
• Advanced Clinical Support. Demonstrates advanced knowledge of managing care in the community and authoritatively utilizes various reference sources. Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment. Applies authoritative knowledge of policies and procedures associated with operational activities that affect community care workflow, patient care, and the revenue process.
• Operates Computerized Programs. Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. This may include preparing reports in various formats and presenting data to various organizational levels.
• Applies Knowledge of Medical Terminology. Demonstrates advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians in order to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
• Employee Education. Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.

The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Some of the major duties of this position include, and are not limited to:

• Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit.
• Scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Verifying and updating demographics and insurance information when patient's check-in for appointments.
• Processing laboratory related activities such as dictation, transcription, upload reference lab results, etc.
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
• Coordinating with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Developing and/or maintaining effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
• Processing incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.
• Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identifying incomplete encounters and communicating findings to providers, as needed.
• Entering appropriate information into the electronic record; monitoring pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Managing patient systems to verify and validate accuracy and resolve issues; evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informing team members about shared patients.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

This Medical Support Assistant (Advanced), also referred to as an Advanced Medical Support Assistant (AMSA) position serves as a Consult Coordinator for Community Care. The AMSA works collaboratively with other members of expanded health care teams (i.e., Patient Aligned Care Team (PACT), specialty care) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Maintaining appointment schedules for Community Care.
• Communicating with Community Care providers to ensure they accept VA patients and payments.
• Preparing any required pre-appointment documents.
• Scheduling the appropriate level of care and documents the schedule in the appropriate consult.
• Obtaining medical documentation from community providers.
• Scanning the appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care.
• Coordinating internal and external care between customers and providers.
• Processing consults following Office of Community Care procedures and guidelines and enters appropriate authorizations, if required, utilizing the correct Fund Control Point (FCP)/Obligation number and correct cost estimations.
• Supporting patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and Social Security Number.
• Using each interaction with the patient to validate and update patient demographic information, over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
• Collecting, scanning, and updating health insurance information.
• Scheduling Veteran appointments with community providers using VistA or other software scheduling options.
• Using established business rules to schedule appointment for Veterans which includes clinic visits, consultations, and entries into the Recall Reminder system and Electronic Wait List (EWL).
• Complying with the mandatory training requirements for the outpatient scheduling processes.
• Ensuring all appointments are scheduled timely and the provider and patient's desired dates are met.
• Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner.
• Providing the customers with consistent information according to established policies and procedures.
• Handling conflicts and problems in dealing with the customer constructively and appropriately.

The incumbent serves as a Lead Medical Support Assistant for the Clinic Operations & Access Management Service (CAMS). The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of assigned areas.
• Acting as liaison between MSA and staff in order to resolve day to day conflicts.

The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Some of the major duties of this position include, and are not limited to:

• Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit.
• Scheduling, canceling, re-scheduling patient appointments and/or consults, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Verifying and updating demographics and insurance information when patient's check-in for appointments.
• Processing laboratory related activities such as dictation, transcription, upload reference lab results, etc.
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
• Coordinating with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Developing and/or maintaining effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
• Processing incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.
• Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identifying incomplete encounters and communicating findings to providers, as needed.
• Entering appropriate information into the electronic record; monitoring pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Managing patient systems to verify and validate accuracy and resolve issues; evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informing team members about shared patients.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

If you are a current, permanent VA employee or Federal employee from another agency, you should apply CBST-12602158-25-TS

The MSA is responsible for screening incoming calls to the Community Care Service and carrying out a variety of administrative and technical duties in support of the department. Primary duties of the Medical Support Assistant include, but are not limited to:

• Performs duties related to the receipt, intake, and indexing of health and administrative information;
• Utilizes a variety of patient data systems to schedule patient for appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines;
• Responsible for scheduling, canceling, re-scheduling patient's appointments and annotates patient records;
• Enters no show information and monitors the electronic wait list;
• Perform front desk duties, receives telephone call, and interacts with both internal and external visitors for clinic visits;
• Monitors both inpatient and outpatient appointments for areas of responsibility;
• Ensures that encounter forms are completed in order to obtain appropriate workload credit;
• Verifies and updates demographics and third party insurance; updates information in the Insurance Capture Buffer (ICB) system;
• Coordinates information and actions related to patient care and services;
• Processes all emergency and non-emergency transfers to other VA facilities or private hospitals;
• Performs basic eligibility and travel benefits;
• Responsible for panel management for the assigned Patient Aligned Care Team (PACT);
• Assists with communication to and from the team and patient;
• Communicates with physicians, case managers, and other Patient Aligned Care Team (PACT) members, or allied health professional staff, using sound interpersonal skills and is constantly aware of the sensitive information.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

If you are not a current, permanent VA employee or Federal employee from another agency, you should apply CBST-12602159-25-TS

The MSA is responsible for screening incoming calls to the Community Care Service and carrying out a variety of administrative and technical duties in support of the department. Primary duties of the Medical Support Assistant include, but are not limited to:

• Performs duties related to the receipt, intake, and indexing of health and administrative information;
• Utilizes a variety of patient data systems to schedule patient for appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines;
• Responsible for scheduling, canceling, re-scheduling patient's appointments and annotates patient records;
• Enters no show information and monitors the electronic wait list;
• Perform front desk duties, receives telephone call, and interacts with both internal and external visitors for clinic visits;
• Monitors both inpatient and outpatient appointments for areas of responsibility;
• Ensures that encounter forms are completed in order to obtain appropriate workload credit;
• Verifies and updates demographics and third party insurance; updates information in the Insurance Capture Buffer (ICB) system;
• Coordinates information and actions related to patient care and services;
• Processes all emergency and non-emergency transfers to other VA facilities or private hospitals;
• Performs basic eligibility and travel benefits;
• Responsible for panel management for the assigned Patient Aligned Care Team (PACT);
• Assists with communication to and from the team and patient;
• Communicates with physicians, case managers, and other Patient Aligned Care Team (PACT) members, or allied health professional staff, using sound interpersonal skills and is constantly aware of the sensitive information.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Enter and retrieve information and data from automated systems.
• Complete request forms, for individual patient orders, blood work and other requests.
• Coordinate and schedule patient appointments with other clinics or specialties.
• Monitor and manage the Army Medicine Secure Messaging System.
• Maintain all patients' records, both electronic and paper.
• Respond to emergency calls and notifies emergency medical personnel.
• Notify appropriate staff of the patient's arrival.

Seeking a highly skilled, experienced APP to join our growing cardiothoracic critical care team. This is a 24/7 service therefore this position requires days, nights, weekends and holidays in a rotation with the team.

In this position you will be responsible for examining, diagnosing and treating patients with complex cardiac, respiratory, and thoracic diseases under the direction of the attending physician. Our APPs play an integral role in the multidisciplinary care team by coordinating discussion, communication, and implementation of care plans with various consulting physician services, nursing, respiratory therapy, pharmacy, nutritional support, and other ancillary teams. In addition to these skills, you will be expected to have obtained competency in common ICU procedures, including but not limited to endotracheal intubation, arterial blood gas collection, arterial catheter line placement, central venous catheter line placement, temporary dialysis catheter line placement, transvenous pacemaker line placement, and pulmonary artery catheter line placement. 

Our cardiothoracic critical care providers are also the rapid response team for the hospital’s cardiac catheterization lab.

Our APPs are expected to manage endotracheal tubes, tracheostomy tubes, ventilators, pacemakers, sedation (MAC and Deep), interpret ABGs and VBGs as well as complex acid/base derangements, manage fluid balance goals with diuretics, hemodialysis, and CRRT, vasopressors and inotropes, XRAYS, and laboratory investigations.

Knowledge of the following advanced mechanical support devices is also expected: IABP, IMPELLA (2.5, CP, 5.0, 5.5, RP), CENTRIMAG, and ECMO (VV, VA).
Knowledge of the following disease states and patient types is also expected:
SHOCK - ALL TYPES
SEPSIS
RESPIRATORY FAILURE
HEART FAILURE
RENAL FAILURE
ACUTE & CHRONIC HTN
BRADYCARDIA
TACHYCARDIA (SVT, AFIB, AFLUTTER)
VT/VF
ENCEPHALOPATHY
DELIRIUM
INSOMNIA
CARE OF POSTOP CARDIAC SURGERY PATIENT (CABG, VALVE, THORACIC)
CARE OF POSTOP LVAD PATIENT
CARE OF POSTOP HEART TRANSPLANT PATIENT
CARE OF POSTOP LUNG TRANSPLANT PATIENT
CARE OF POST CARDIAC ARREST PATIENT

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CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.