Are you a technologist at heart, passionate about using technology to help businesses improve their customer experience and efficiency?
Are you a strong communicator and enjoy working with people, customers?
If so, we want you! Join us and use your knowledge and communication skills to help our customers integrate technology effectively into their businesses, enhancing value and efficiency.
**Opportunity for onsite jobs, travel & work in the U.S.**
About Us
AlphaSphere, the leader in the digital experience space, help us with our vision of building great products, industry leading customer experience, building disruptive technology helping businesses to converge online/offline experience including AI, IoT, no-code, low code solutions to our customers.
Primary responsibilities:
- Become an expert in our software and hardware solutions
- Work with customers, help them understand how the app works, and how to use it in their businesses.
- Troubleshoot customer issues and provide solutions, suggestions.
- Run diagnostics and troubleshooting on both hardware and software.
- Gather feedback from customers regarding application usage.
- Identify and analyze recurring malfunctions.
- Escalate complex issues to the engineering team as necessary.
- Excellent English & communication
- Proficient with computer, tech products
- Enthusiastic about new technologies, gadgets
- Creative thinking and problem-solving abilities.
- Ability to work collaboratively in team settings.
- Strong communication skills to explain technical concepts to non-technical users.
- Willing to work shift 8PM - 1AM then next day 12PM-5PM
