Total 16 Internship level Customer Service job vacancies in New York, New York

About Us

Are you ready to be part of a leading global pet food company? We are looking for a motivated and detail-oriented International Sales Support professional to join our dynamic team. Join us as we continue to grow and make an impact in the global pet food market!

What You'll Do

· Provide essential administrative support to the International Sales team, including processing orders, managing invoices, and handling shipping documentation.

· Accurately maintain and update sales data in CRM and ERP systems.

· Serve as the primary point of contact for international clients, addressing inquiries and resolving issues to ensure a seamless experience.

· Assist with client onboarding and maintain a high standard of customer service throughout the sales cycle.

· Coordinate with distributors, third-party manufacturers, and internal teams to ensure smooth communication and timely delivery.

· Keep detailed records of contracts, agreements, and correspondence to support operational efficiency.

· Collaborate with marketing teams to plan and execute campaigns and promotions for international markets.

· Provide support during sales meetings, events, and trade shows

What We're Looking For

· Education: Bachelor’s degree/Diploma in Business Administration, Marketing, or a related field.

· Experience: Prior experience in sales support, customer service, or a similar role preferred.

· Skills: Proficiency in Microsoft Office Suite and CRM tools (e.g., Netsuite). Strong organizational and multitasking abilities.

· Communication: Excellent written and verbal communication in English; additional language skills are a plus.

· Knowledge: Familiarity with international trade and shipping documentation is advantageous.

· Mindset: A proactive, independent, and team-oriented attitude. Passion for the pet food industry is a bonus!

Why Join Us?

· Be part of a collaborative and supportive work environment.

· Contribute to a growing global business with a meaningful impact in the pet food industry.

· Enjoy opportunities for professional development and career growth.

WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SBSE Campus Exam/AUR Ops

The following are the duties of this position at the full working level.

• Conducts independent examinations and related investigations of the most complex income tax returns filed by individuals, small businesses, organizations, and other entities. May include those with diversified activities, multiple partners, and operations of national scope. Assignments require an integrated analysis of intricate and complex accounting systems, business activities, and financing.
• Conducts examinations of complex individual and business taxpayers involved in activities or transactions designed or structured to hide or conceal income such as offshore activities, multiple related entities, and other means using a wide range of financial and other investigative skills.
• Conducts package audits to determine that other required returns such as information, excise, or specialty returns are filed and conducts concurrent examinations of these and other returns when warranted. Recognizes the need for specialists and makes appropriate referrals.
• Evaluates the content of new and modified legislation and assesses the impact on the program.
• Identifies issues to be pursued based on large, unusual, or questionable items which produce significant tax or compliance effect; recognizes the impact; and utilizes the appropriate tax law and facts needed to resolve them. Recognizes indicators of fraudulent activity and develops appropriate referrals.

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

The International Growth Team (IGT) helps customers and Google realize the full potential of international growth across Google Ads. We're a global team composed of experienced Strategy Consultants, Consultative Sellers, and Operations Experts. We pride ourselves on our deep knowledge across industries, geographies, and products. Our core identity is that of being strategy partners (i.e. transforming export intelligence into bold actions that drive growth), connection catalysts, and being global natives. Our customers operate in an increasingly globalized world. Google’s global reach and in-depth market knowledge allow us to support our advertisers along the various steps of their international growth journey. As an expert on international expansion processes/success factors and member of a global network, you'll be a trusted advisor and partner to our customers. From strategic planning support, identifying the right target markets, to setting them up for success within their non-domestic footprint, you'll provide insights and direct support, helping them reach and exceed their international ambitions.

Qualifications

Job responsibilities

• Identify high-impact international growth opportunities based on existing frameworks and tools, and develop new ideas and approaches to drive international growth and scale for an assigned portfolio.
• Understand customer's objectives, and be a digital consultant to businesses in APAC looking for international opportunities.
• Understand the market landscape, and develop and execute projects around international growth, impacting clients' understanding of global markets.
• Contribute to growing international growth acumen and resources within Google, and support other members in your network by sharing knowledge about your assigned market.
• Build thorough knowledge related to advertising on Google, Google Display Network, and YouTube.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in advertising sales, consulting, media, or working with advertising agencies.
• Experience in cross-border or exporting business.
• Experience in an analytical capacity, leveraging data to generate market insights or business proposals.
• Experience in a sales or client-engagement role.
• Ability to communicate in English and French, German, or Spanish fluently to interact with local clients and stakeholders.

Preferred qualifications

• Experience developing grounded, insight-driven narratives and applying them in mobile, digital, and offline mediums into actionable business growth opportunities.
• Experience working in Europe or knowledge of European markets/regions.
• Knowledge of digital advertising.
• Ability to take initiative and work well in ambiguity, with an entrepreneurial and goal oriented mindset.
• Excellent communication, analytical, project management, presentation, and organizational skills, and ability to tell stories with data.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for the position of Research Fellow in the NUS Centre for Trusted Internet and Community. ‎NUS-CTIC is strongly committed to research excellence in all its dimensions: Searching for fundamental results and insights in developing novel computational solutions to a wide range of applications, building largescale experimental systems, developing theories and policies for effective management of information systems in organizations, and improving the well-being of society. We seek to play an active role both internationally and locally in the core and emerging areas of Computer Science and Information Systems.

The Research Fellow will work closely with the Principal Investigator, Professor Mohan Kankanhalli, to conduct research in Detection and Synthesis of Deepfake Audio and Video. Research output is expected to be high, suitable for publication at top conferences and journals. The Research Fellow is also expected to mentor and guide junior researchers in the team.

Qualifications

• A PhD degree in Computer Science or related field.
• Evidence of good research in computer vision and deep learning.
• A good publication record.
• Mentoring experience.
• Excellent written and verbal communication skills.

Responsibilities / Tasks

The Field Service Intern will work under direct supervision of lead technician in York to perform the following work:

• Assist with performing tasks to rebuild/repair compressors such as: Compressor tear down, inspection, assembly, miscellaneous machining, metal spraying, parts cleaning.

• Assist with basic tests of compressor bare block after rebuilding.

Travel with main field service technician to local customers to perform the following work:

• Assist with performing maintenance procedures and warranty work on Company’s product line at customer's location(s).

• Assist with troubleshooting and repairing basic electrical and mechanical problems on refrigeration systems at customer's location(s).

Your Profile / Qualifications

• Attending technical school or seeking certification in refrigeration or similar field preferred.

• High school diploma/GED required.

• Flexible schedule, travel-read.

• Strong time management and problem-solving skills.

• Excellent communication skills.

• Self-driven, PC proficient.

• Able to read P&IDs, schematics.

• Basic refrigeration knowledge is a plus.

• Entry-level compressor operation.

• Ability to travel 25% of the time.

• Ability to lift 75lbs (tools and machinery).

• Willingness for extended hours, varied environments.

Working at GEA Group has significant benefits:

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

#engineeringforthebetter

Did we spark your interest?
Then please click apply above to access our guided application process.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join NUS Centre for Trusted Internet & Community as a Research Associate, details are as follows:

We are seeking an enthusiastic and capable full-time Research Associate to work on a project about assessing the impact of digital information resilience, funded by the Ministry of Education AcRF Tier 3 grant. The contract is renewable up to 3 years.

The successful candidate will assist the funded research project entitled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”. The candidate will work with an interdisciplinary team of scholars based in Singapore to advance research and knowledge on digital information resilience. The project aims to identify and measure digital information resilience for digital readiness, inclusion and safety based on an original indicator framework.

The successful candidate will assist to develop new indicators for measuring digital information resilience. They will conduct interviews, facilitate focus groups, develop and implement surveys, and code the data-sets using qualitative and quantitative research methods. They will also be required to support project management, research admin and deliverables such as reports/journal articles, workshops and webinars.

Qualifications

• At least a PhD or Masters degree or equivalent in the Social Sciences/Humanities, and demonstrated research experience in communications and media studies, including digital media policy and regulation.
• An interest and knowledge in digital wellbeing, information resilience, digital inequality/divide, and new media will be a bonus.
• Good project management, communications management, data administration skills, and an aptitude for working in an interdisciplinary team environment;
• Research experience in qualitative research (e.g., interview, focus groups) desirable;
• Strong research skills and experience in using (or willingness to learn) qualitative data analysis software (NVivo);
• Excellent command of spoken and written English, and the ability to write for a variety of audiences;
• Strong ability to perform editing work on manuscripts;
• Organizational skills for workshops and webinars;
• Ability to create and maintain a project website and social media.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore Centre for Trusted Internet and Community (CTIC) is dedicated to the inter-disciplinary study of the Internet and its implications on the society of the future. The first-of-its-kind centre will integrate social and behavioural science research, digital technologies, data-driven approaches, and policy studies to holistically examine the Internet and its societal impact including topics such as the future of privacy, freedom of expression, misinformation and disinformation, as well as maintaining social security and stability.

This is an exciting opportunity to join NUS Centre for Trusted Internet & Community as a Research Fellow, details are as follows:

The candidate will serve as a project manager to assist in the development of digital information resilience indicators. They will review media regulation frameworks around digital resilience, conduct both quantitative and qualitative research, including survey, interviews, and focus groups, and; support research admin and deliverables such as reports/journal articles, workshops and webinars.

We are seeking an enthusiastic and capable full-time Postdoctoral Fellow to work on a project about assessing the impact of digital information resilience, funded by the Ministry of Education AcRF Tier 3 grant. The contract is renewable up to 3 years

The successful candidate will assist the funded research project entitled “Digital Information Resilience: Restoring Trust and Nudging Behaviours in Digitalisation”. The candidate will work with an interdisciplinary team of scholars based in Singapore to advance research and knowledge on digital information resilience. The project aims to identify and measure digital information resilience for digital readiness, inclusion and safety based on an original indicator framework.

The successful candidate will assist to develop new indicators for measuring digital information resilience. They will conduct interviews, facilitate focus groups, develop and implement surveys, and code the data-sets using qualitative and quantitative research methods. They will also be required to support project management, research admin and deliverables such as reports/journal articles, workshops and webinars.

Qualifications

• At least a PhD or equivalent in the Social Sciences/Humanities, and demonstrated research experience in communications and media studies, including digital media policy and regulation. An interest and knowledge in digital wellbeing, information resilience, digital inequality/divide, and new media will be a bonus.
• Good project management, communications management, data administration skills, and an aptitude for working in an interdisciplinary team environment;
• Research experience in qualitative research (e.g., interview, focus groups) desirable;
• Strong research skills and experience in using (or willingness to learn) qualitative data analysis software (NVivo);
• Excellent command of spoken and written English, and the ability to write for a variety of audiences;
• Strong ability to perform editing work on manuscripts;
• Organizational skills for workshops and webinars;
• Ability to create and maintain a project website and social media.

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

PRODUCT AREA

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

JOB DESCRIPTION

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

ADDITIONAL JOB DESCRIPTION

International Growth Team (IGT) helps customers and Google realize the full potential of international growth across Google Ads. We're a global team composed of experienced Strategy Consultants, Consultative Sellers and Operations Experts. We pride ourselves on our deep knowledge across industries, geographies and products. Our vision is to 'Democratize going Global'. Our core identity is that of being strategy partners (transforming export intelligence into bold actions that drive growth), connection catalysts (connecting the world to win locally) and being global natives (thriving on a mash-up of cultures and not defined by borders).

Qualifications

JOB RESPONSIBILITIES

• Develop high-touch relationships to serve as a trusted consultant with major international customers to fuel their advertising growth.
• Understand your customers’ objectives, and help them achieve these by developing forward-thinking, data-driven export sales recommendations and by educating them on wider export-related topics and opportunities.
• Identify high-impact export opportunities based on existing frameworks and tools, and develop new ideas and approaches to drive export growth for your assigned portfolio.
• Partner with sales and cross-functional teams to manage end-to-end support from expansion strategy to campaign execution.
• Participate and lead external workshops and trainings to educate customers beyond your assigned portfolio on export opportunities & strategies.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in sales, marketing, digital advertising, consulting, or related fields.
• Ability to speak and write in English and Vietnamese fluently to engage and support English and Vietnamese-speaking customers.
• Experience working with international markets, or managing relationships with multinational clients

PREFERRED QUALIFICATIONS

• MBA or advanced professional degree in a relevant field.
• Demonstrated strength in communicating with and aligning multiple stakeholders internally and externally to defined goals and deliverables.
• Experience selling to or consulting with app developers & companies; familiarity with gaming app monetization and marketing strategy.
• Experience of thought leadership in applying data driven models that have had a tangible impact on marketing operations across international markets.
• Experience building an international business, including developing and executing international expansion plans and working in multiple countries and cultures.

Project Overview

We are seeking one or more graduate research interns (ideally full time students currently pursuing a PhD degree) in computer science to join the “Towards an Immersive Workplace” project. This project is part of Task “T1” of a five-year, ambitious research program on "Mens, Manus and Machina—How AI Empowers People, Institutions and Cities in Singapore (M3S)."

Successful applicants for this position will have the opportunity to work on cutting-edge research that builds new capabilities for AI-enhanced human-robot interaction, with a special focus on supporting efficient and collaborative spatial/3D sensing and comprehension in industrial environments, such as airport tarmacs and logistics warehouses. The end goal is to build exciting new capabilities that allow robots and humans to work together, interactively and in close proximity, with the spatial sensing helping agents embedded in robots understand and situate human instructions, queries and commands, issued naturally in untethered, field settings.

The research intern, working part-time (10-16 hours per week) will be specifically involved in the development of new, energy-efficient and reliable spatial sensing technologies, such as LIDAR (3D). The goal is to allow teams of humans and robots, working in close proximity in a common physical environment, to achieve appropriate spatial awareness. The research will focus on addressing challenges such as (i) interference between multiple LIDAR sensors, when operating in a shared physical environment, (ii) optimized sharing of LIDAR-sensed point cloud data among collaborating peers, and (iii) resource-efficient augmentation of LIDAR sensing via use of additional cheaper sensors (e.g., RGB and thermal cameras). These techqniues will progressively be combined with additional research, being developed in complementary efforts within the overall T1 project, that tackles topics such as non-obtrusive human attention capture and efficient multi-modal DNN comprehension for human instructions, to support more accurate understanding of human instructions and preferences, whether explicit or implicit.

The T1 team is led by distinguished scholars, including Profs. Sanjay Sarma, Daniela Rus and Jinhua Zhang from MIT; and Prof. Archan Misra from Singapore Management University. The proposed research described above will be spearheaded by Prof. Misra.

Job Description

• Conduct research and develop systems-level prototypes that focus on optimized, collaborative and contention-free spatial sensing
• Publish research results in top-tier conferences and journals, with focus on venues associated with mobile/embedded systems, AI and human robotic interactions.
• Collaborate with graduate and undergraduate students at MIT and in Singapore, and other SMART post-docs and research engineers

Job Requirements

• Currently full-time PhD student in Computer Science, with specialization in topics such as Mobile/Wearable Computing, AIoT and/or Multimedia Systems
• Experience with low-power pervasive systems and applications, with a special focus on spatial sensing and indoor 3D localization
• Project-level experience with programming of LIDAR devices and development of 3D point cloud based algorithms is highly desired
• Strong publication record in top-tier ACM/IEEE conferences and journals.
• DESIRABLE: Demonstrated ability to conduct inter-disciplinary research with a systems focus.
• Excellent communication and collaboration skills.

This role is based in Singapore and appointment is on a six-month contract, with the possibility of renewal and extension subject to maintaining full time student status. To find out more about this role, please contact Professor Archan Misra (archanm@smu.edu.sg).

Interested applicants are invited to send in their full CV/resume, cover letter and list of one reference. We regret that only shortlisted candidates will be notified.

To apply, please visit our website at:

https://portal.smart.mit.edu/careers/career-opportunities/job-application?job=545&job_cat=Student%20Job

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Able to commit for at least 3 months period
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

Location: India, Philippines, Latin America

Are you curious and excited to learn new things?

Are you a passionate communicator who has the knack for building good relations with global stakeholders - customers, partners, and working in a team?

Are you able to multitask efficiently working remotely?

Are you organized and have a strong attention to detail?

Are you a problem solver?

If so, we need you! Stadium is a global corporate gifting service featuring all of our brands in one place. Our unique edge is our signature build-your-own/customizable concept. We started with SnackMagic and developed new brands to expand our unique gifting options, including swag, shops, virtual experiences, and more! Through Stadium, corporate organizers are able to use our easy-to-use platform to provide mood-boosting gifts to delight groups of 5-20,000.

We’re a product-first ambitious team that’s obsessed with a united vision for taking our business to new heights, and we're a true pandemic pivot story. SnackMagic came to be, and now our other brands have grown tremendously due to our agile team and ability to pioneer new verticals as we do it. We have a lot of exciting things to come and are expanding our ability to help companies together in a changing world. We’ve shipped millions of snacks worldwide and grew from 0 to $20M in run-rate revenue in our first year. 

As a rapidly growing company, we are looking for a full-time person who can bridge the gap between all stakeholders - vendors, customers, and the team. We need someone who can learn quickly and is looking at taking this on completely. We're looking for someone who is flexible, honest, and has a good attitude. We only hire people who leave their ego at the door and are open to learning new things.

This is a contracted position, and there will be a 3-month paid trial period.

What you will do:

• Sourcing vendors we can partner with in various countries all around the world
• Setting up vendors on our backend system as per our SOPs
• Use our platform, ESS & Spree, to connect the partners through Shopify / OrderDesk.
• Uploading products on our backend system according to our standards
• Daily monitoring of pending orders from vendors across all verticals to ensure orders are being shipped on time
• Reaching out to these vendors via email and/or WhatsApp with their pending orders if necessary
• Assisting our customer service team to receive updates and solve these cases with our vendors 
• Reviewing ratings and feedback to flag issues and improve our customer experience

What you bring to the team:

• Detail-oriented – this is especially important when checking pictures and descriptions for uploading offerings as well as keeping our menu up to standard and appealing
• A good communicator – we are dealing with different cultures and languages all over the world, so it is important to always speak clearly, but also be friendly and inviting when dealing with our partners/ambassadors, recipients as well as colleagues
• The ability to multitask – You may be busy with a task, and something urgent comes in and needs to be dealt with
• Hard-working and helpful team player– We work as a team, so you will have work that needs to be done, but whenever possible, make yourself available to help
• Eager to learn but will be required to do more basic admin-heavy tedious tasks
• Always be honest and respectful
• Can learn new things and have the spirit to conquer challenges head-on
• Be adaptable - Can think on her/his feet and have a flair for creative solutions

Skills and Abilities:

• Excellent communication skills (and written English)
• Experience working with customers over email
• Experience in a customer service role is preferred
• Being able to work well in a global remote team setting 
• Be a problem solver. It is ok to ask for help when needed but take the initiative to find a solution.
• Computer skills
• Manages emails daily through Gmail
• Efficient in G-suite/ Microsoft Excel, Word, etc
• Previous exposure to website development programs like Canva to edit and crop images is beneficial but not required

Qualifications:

• Graduate in any field
• Flawless internet connectivity (remote working)
• Must be able to work in one of the following time schedules (after the training period):
• 11:00pm - 8:00am ET // 9:30am - 6:30pm IST
• 3:00am - 12:00pm ET // 1:30pm - 11:30pm IST

• Fantastic company culture with the guarantee to make an impact, and be given autonomy to contribute and shape our culture
• Career mobility and opportunity to work across areas of the business
• Remote-first work environment with Zoom company events and the chance to make genuine connections
• Competitive salary, generous PTO

Stadium is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hi@bystadium.com.