Total 2 Internship level Customer Service job vacancies in Birmingham, B40 1QA

Responsible for receipt of documents electronically, inputting onto TRAC, Staff Record (ESR), NHS Jobs and relevant external publications via advertising agency. Set up recruitment file. Ensure that all internal recruitment processes are followed accurately and in a timely manner, highlighting any exceptions or problems to the Senior Recruitment Officer or Recruitment Manager and ensuring the International Recruitment team are kept updated. To transact and support with the efficient running of the end-to-end International Recruitment process for the Trust on a daily basis. To ensure that international recruitment email and recruitment inboxes they are monitored and actioned on a daily basis. To take part in specialist recruitment events such as Job Fairs, Careers events etc outside of normal working hours if required Ensure right to work checks are undertaken in accordance with Trust policy, NHS Pre-employment checks and UKBA regulations i.e., application for extensions to visa within set timescales, maintenance of records of expiry dates of Visas ensuring compliance of the Trusts statutory excuse and cancellation of work permits where applicable. Support with internal and external stakeholders and departments including recruitment agencies regarding paperwork and any discrepancies Digital Technology Services (DTS) Support Services, Electronic Staff Records (ESR) team, Human Resources colleagues To maintain a manual and electronic filing system for all documents and personal files. Use ESR (Electronic Staff Records) to set up and maintain vacancies and enter employment checks for successful applicants. Request Inter Authority Transfers (IATs) for staff with continuous NHS Service ensuring appropriate inputting. Liaise with Divisions and recruiting managers regarding interview dates and feedback. Transact international recruitment via the Birmingham and Solihull Integrated Care System (BSOL) Programme and direct recruitment candidates within the TRAC recruitment system and associated systems ESR. Deal with all international recruitment queries appropriately according to the nature of the enquiry Ensure new starter contracts are checked by Pastoral Manager before issuing to new starters. Liaise with internal and external stakeholders and departments including recruitment agencies regarding paperwork and any discrepancies with Digital Technology Services (DTS) Support Services, Electronic Staff Records (ESR) team, Human Resources Carry out relevant Employer Checking Services (ECS) verification of right to work and complete checks for EU settled/pre-settled status to verify right to work status as required Raise purchase orders when directed by the IR lead Ensure actions are completed with the specific time period so that there are no delays to visa application and if applicable enter sponsor notes on COS forms. Oversee the compliance of packs that are provided via agencies and report any gaps or errors within the packs in line with NHS six standards and specific international recruitment governance. Escalation of any admin concerns to IR lead where there is no resolution to admin issue Liaise with agency relating to new cohort arrivals, apply for ECS checks/save photographs of vignettes on all arrivals and share with division/recruitment Oversee the compliance of packs that are provided via agencies and report any gaps or errors within the packs in line with NHS six standards and specific international governance. Escalation of any admin concerns to Pastoral Manager where there is no resolution to admin issue. Monitor entry timeline to identify possible breaches of 28 day rule. Attend weekly briefings with agency and periodic meetings with BSOL lead. Attend meet and greet for new arrivals at Moseley Hall Hospital. Liaising with division to facilitate appropriate retention of right to work documents updating TRAC, ESR and HR as necessary. Liaise with recruitment colleagues regarding blockages within recruitment processes or issues identified. Deal with all international recruitment queries appropriately and responsively according to the nature of the enquiry. Attend meetings to take minutes and distribute minutes within set timeframe to attendees.

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.


***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

We are looking for International Recruitment Support Officer to assist in the efficient running of the excitingly busy International Recruitment office for the Trust on a day to day basis. The successful candidate will provide and be responsible for a full recruitment service to existing and potential new staff wishing to be employed by Birmingham Community Healthcare NHS Foundation Trust. The post holder will be expected to make decisions in line with agreed policies and procedures, be able to use their initiative and work as part of a team.

You will be supported by the International Recruitment team to ensure you are well equipped to complete your role. A robust training programme will also be put in place to support your understanding and learning. You will work closely with Divisional Managers to understand the needs and pressures of their services, and support with their recruitment strategies. The role of the recruitment officer is key to support the Trust in ensuring we are safely staffed to deliver excellent patient care for our local communities. If you wish to be part of making a difference to how we deliver our services, this is the role for you!



1. Liaise with other Departments as required, e.g. Digital Technology Services, Electronic Staff Records (ESR) team, Human Resources and other recruitment colleagues

2. To transfer and accurately input information from RA forms onto the Care Identity Service (CIS) IT system for international staff.

3. To maintain a manual and electronic filing system for all inputted forms, which complies with national guidance on RA data storage and the confidentiality

4. To ensure that registration forms and copies of personal identity documents are stored securely

5. Comply with standard operating procedures to revoke and cancel user access, ensuring that the procedures are adhered to.



Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

· Responsible for receipt of documents electronically, inputting onto TRAC, Staff Record (ESR), NHS Jobs and relevant external publications via advertising agency. Set up recruitment file. Ensure that all internal recruitment processes are followed accurately and in a timely manner, highlighting any exceptions or problems to the Senior Recruitment Officer or Recruitment Manager and ensuring the International Recruitment team are kept updated.


• To transact and support with the efficient running of the end-to-end International Recruitment process for the Trust on a daily basis.


• To ensure that international recruitment email and recruitment inboxes they are monitored and actioned on a daily basis.


• To take part in specialist recruitment events such as Job Fairs, Careers events etc outside of normal working hours if required


• Ensure right to work checks are undertaken in accordance with Trust policy, NHS Pre-employment checks and UKBA regulations i.e., application for extensions to visa within set timescales, maintenance of records of expiry dates of Visas ensuring compliance of the Trust’s statutory excuse and cancellation of work permits where applicable.


• Support with internal and external stakeholders and departments including recruitment agencies regarding paperwork and any discrepancies


• Digital Technology Services (DTS) Support Services, Electronic Staff Records (ESR) team, Human Resources colleagues


• To maintain a manual and electronic filing system for all documents and personal files.


• Use ESR (Electronic Staff Records) to set up and maintain vacancies and enter employment checks for successful applicants. Request Inter Authority Transfers (IATs) for staff with continuous NHS Service ensuring appropriate inputting.


• Liaise with Divisions and recruiting managers regarding interview dates and feedback.


• Transact international recruitment via the Birmingham and Solihull Integrated Care System (BSOL) Programme and direct recruitment candidates within the TRAC recruitment system and associated systems ESR.


• Deal with all international recruitment queries appropriately according to the nature of the enquiry


• Ensure new starter contracts are checked by Pastoral Manager before issuing to new starters.


• Liaise with internal and external stakeholders and departments including recruitment agencies regarding paperwork and any discrepancies with Digital Technology Services (DTS) Support Services, Electronic Staff Records (ESR) team, Human Resources


• Carry out relevant Employer Checking Services (ECS) verification of right to work and complete checks for EU settled/pre-settled status to verify right to work status as required


• Raise purchase orders when directed by the IR lead


• Ensure actions are completed with the specific time period so that there are no delays to visa application and if applicable enter sponsor notes on COS forms.


• Oversee the compliance of packs that are provided via agencies and report any gaps or errors within the packs in line with NHS six standards and specific international recruitment governance.


• Escalation of any admin concerns to IR lead where there is no resolution to admin issue


• Liaise with agency relating to new cohort arrivals, apply for ECS checks/save photographs of vignettes on all arrivals and share with division/recruitment
• Oversee the compliance of packs that are provided via agencies and report any gaps or errors within the packs in line with NHS six standards and specific international governance.


• Escalation of any admin concerns to Pastoral Manager where there is no resolution to admin issue.


• Monitor entry timeline to identify possible breaches of 28 day rule.


• Attend weekly briefings with agency and periodic meetings with BSOL lead.


• Attend meet and greet for new arrivals at Moseley Hall Hospital.


• Liaising with division to facilitate appropriate retention of right to work documents updating TRAC, ESR and HR as necessary.


• Liaise with recruitment colleagues regarding blockages within recruitment processes or issues identified.


• Deal with all international recruitment queries appropriately and responsively according to the nature of the enquiry.


• Attend meetings to take minutes and distribute minutes within set timeframe to attendees.




This advert closes on Thursday 22 Aug 2024