Total 221 Others level Customer Service job vacancies in Tucson, Arizona

**This position is being re-advertised to solicit additional applications. Applicants who applied previously need not reapply unless submitting updated and/or missing information.

• Serves as the principal advisor to the Area Director, Phoenix Area Executive Leadership and other management officials on all matters pertaining to nursing and nursing program administration for hospitals, ambulatory care, adolescent treatment centers and public health nursing programs.
• Serves as a member of the Area Governing Board for all federal healthcare facilities.
• Collects and analyzes data from a variety of sources, including field visits. Reviews and critiques documents and data resources generated by other federal and state governmental units.
• Facilitates the introduction and utilization of nursing applications of Management Information Systems, i.e., Electronic Health Record (EHR)/Resource Patient Management System (RPMS) packages.
• Oversees and supervises the Knowledge Management Team, Maternal Child Health Nurse Consultant, Employee Health Nurse Consultant, and the Public Health Nurse Consultant.

The Patient Aligned Care Team (PACT) Outpatient Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care. This nurse provides gender-specific direct Veteran care and care coordination, as it pertains, to Veterans and their care within the Primary Care Department. Manages assigned panel(s), utilizes registries, and ensures appropriate evaluation and access is provided to patient panels. This nurse provides health promotion, health education and coaching on wellness, disease prevention, and chronic care management. The focus is on individual growth and development in outpatient PACT nursing practice with increased levels of self-direction. Ability to formulate a plan of care based on nursing assessments. Seeks guidance on how to improve care provided to patients and families. Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The nurse brings primary care principles and theory with limited application of critical thinking skills.




VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 4 Ten Hour Tour (M-F)
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

This position is being re-announced to solicit additional candidates; applicants who previously applied to this announcement need not reapply unless submitting updated information and/or missing forms.

• Advise unit personnel on ways to control or eliminate unsafe acts or conditions.
• Direction of a program segment with equipment and safety budget.
• Hear and resolve complaints from employees, refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; Serves as the proposing official but approving authority is vested with their supervisor.
• Identify developmental and training needs of employees, provide or arrange for needed development and training.
• Provide and/or arrange for required training. Refer decisions on training that is non-routine, costly, or controversial to a higher supervisor.
• Approve expenses like within-grade increases. Finds ways to improve production or increase quality of work directed.
• Recommends awards or bonuses for nonsupervisory personnel and changes in position classification, subject to approval by higher level officials, supervisors, or others.
• Develop performance standards following HR procedures.
• Plan a full range of Services from a technical and administrative point of view. Includes: Maintain proper maintenance and functioning of imaging equipment. Assure safety precautions are used to reduce radiation and chemical exposures. Maintain liaison with hospital departments, direct patient care and administration to assure smooth and cooperative functioning of the patient-care team. Serve as an intermediary between the Radiologist and the technologists with quality control, protocol development and implementation; maintains unit needs replenished. Assure proficiency of radiologic technologists with imaging equipment.
• Performs full scope of diagnostic XR, CT and Fluoroscopy exams as required by the service unit involving clinical radiology applicable to a wide range of duties in one or more specialty areas or functions.
• Assure adequate safeguards are maintained, to recognize when changes of equipment or procedures might result in increased exposure, and to adopt methods to prevent such exposure.
• Understands the operation of X-ray equipment, monitors the equipment for proper operation, makes changes to standard procedures to compensate for equipment aging, and determine when maintenance or repair is needed.
• Use of basic nursing practices related to radiography such as emergency cardiac arrest procedures and use of oxygen to assist with breathing difficulties.

This position is being re-announced to solicit additional candidates; applicants who previously applied to this announcement need not reapply unless submitting updated information and/or missing forms.

• Direction of a program segment with equipment and safety budget.
• Hear and resolve complaints from employees, refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager; Serves as the proposing official but approving authority is vested with their supervisor.
• Identify developmental and training needs of employees, provide or arrange for needed development and training. Provide and/or arrange for required training. Refer decisions on training that is non-routine, costly, or controversial to a higher supervisor.
• Approve expenses like within-grade increases. Finds ways to improve production or increase quality of work directed. Recommends awards or bonuses for nonsupervisory personnel and changes in position classification, subject to approval by higher level officials, supervisors, or others.
• Develop performance standards following HR procedures.
• Plan a full range of Services from a technical and administrative point of view. Includes: Maintain proper maintenance and functioning of imaging equipment. Assure safety precautions are used to reduce radiation and chemical exposures. Maintain liaison with hospital departments, direct patient care and administration to assure smooth and cooperative functioning of the patient-care team. Serve as an intermediary between the Radiologist and the technologists with quality control, protocol development and implementation; maintains unit needs replenished. Assure proficiency of radiologic technologists with imaging equipment.
• Performs full scope of diagnostic XR, CT and Fluoroscopy exams as required by the service unit involving clinical radiology applicable to a wide range of duties in one or more specialty areas or functions.
• Assure adequate safeguards are maintained, to recognize when changes of equipment or procedures might result in increased exposure, and to adopt methods to prevent such exposure.
• Understands the operation of X-ray equipment, monitors the equipment for proper operation, makes changes to standard procedures to compensate for equipment aging, and determine when maintenance or repair is needed.
• Use of basic nursing practices related to radiography such as emergency cardiac arrest procedures and use of oxygen to assist with breathing difficulties.
• Advise unit personnel on ways to control or eliminate unsafe acts or conditions.

• Provides non-professional counseling and Dialectical Behavioral Therapy (DBT) skills coaching for patients.
• Keeps Counselors, the Clinical Director, and the Milieu Charge informed of all clinical and administrative issues.
• Participates in the program's behavior management system.
• Provides guidance and instruction in group activities, personal health and hygiene, courtesy, and etiquette to residents.
• Supervises daily tasks and assignments of residents such as making beds, daily chores, and maintaining living units.

This Program Support Assistant position is located at the Bob Stump VA Medical Center in the Education and Learning Resources Service. The incumbent works closely with all positions within Education, providing administrative support in regards to the functions of the department. Major duties of the program support assistant include, but are not limited to:

• Independently plans, develops, maintains and reviews departmental data collection, records, methodologies and techniques.
• Prepares action plans and makes appropriate recommendations for improvements in data collection, maintenance and work flow processes.
• Responsible for maintaining records and files for the department such as meeting minutes, reports, correspondence, records of office transactions, etc.
• Performs work directly related to tracking and maintaining budget records.
• Serves as the Travel Training Specialist for the Education Department.
• Serves as a purchase card clerk and responsible for maintaining accurate records of all transactions of the Education Department's Fund Control Points.
• Acts as the primary timekeeper for the Education Department Staff.
• Serves as a TMS Administrator and provide help desk assistance to employees, run reports and enter tracking data.
• Serves as the New Employee Orientation (NEO) Program Manager.
• Performs all other duties as assigned.

Major Duties:

• Operates gas or diesel powered engineering and construction equipment with wheeled or crawler-type traction, such as road graders, tractors with bulldozer or angle dozer blades, front-end loaders, backhoes, wheel loaders, trench diggers, and large industrial tractors with pan or scraper attachments.
• Operates equipment to push, pull, pile, excavate, backfill, grade, or level earth and/or refuse.
• Uses equipment to perform such functions as cutting, moving, digging, grading, and rolling earth, sand, stone, and other materials to maintain ditches, road shoulders, and beds.
• These positions will support projects that will help maintain and rehabilitate Grand Canyon National Parks trails systems and viewpoints on the South Rim and North Rim of Grand Canyon.

Carries out the full scope of supervisory and personnel management responsibilities, including the recruitment, training, counseling, and evaluation of interpretive staff. Creates culture of teamwork and inclusion. Listens to and resolves complaints from employees and works with Employee Relations to address more extensive personnel matters.

Provides overall direction, goal setting, visioning, review, planning, and execution of all personal and media interpretive services. Serves as principal advisor to the Superintendent, Deputy Superintendents, and park leadership team on all technical and professional matters related to interpretation.

Provides overall direction, goal setting, visioning, review, planning, and execution of all K-12 and youth education services. Serves as principal advisor to the Superintendent, Deputy Superintendents, and park leadership team on all technical and professional matters related to education for children and youth, including engaging with tribal youth programs.

Represents the Division and Park in working with the park's cooperating association, partners, and concessioners, and other federal offices, educational institutions, and community-based organizations in matters related to public programming, interpretive media, K-12 curriculum-based programs, and other interpretation and education efforts.

Oversees administrative functions related to interpretive operations and programs. Seeks new funding sources, manages budget, and collects data that supports program accomplishments writes reports. Understand, collect, and distribute needed resources. Manages and implements performance management system and award programs.

Area Information:

This position is stationed at South Rim of the Grand Canyon National Park located in Northern Arizona. The South Rim is approximately 60 miles north of Williams and 82 miles Northwest of Flagstaff, at an elevation of 7,000 feet. Temperatures range from approximately 90 degrees in the summer to 0 degrees in the winter. Annual precipitation averages around 13 inches.

Grand Canyon Village has schools K-12, a daycare center, post office, general store, churches, a recreation center with gym, a public library, a clinic with resident physicians, and several restaurants. The park community consists of some 2,500 people, including employees of the NPS and concessioners and their family members. There are often employment opportunities for family members in the park and surrounding areas. The park community is small enough that many employees choose to walk or bike from their homes to work. Complete shopping, educational, medical, and professional services are available in Williams and Flagstaff. Flagstaff has a population of about 75,000 and has multiple K-12 public and private schools, Northern Arizona University, and diverse community, medical and other support services. Recreational opportunities include hiking, backpacking, fishing, cross-country and downhill skiing, and golfing in nearby communities.

South Rim Housing: Permanent and Term employees with a Full Performance Level (FPL) of a GS-09 or WG-8 and above will be provided the option of accepting assigned housing, participating in the normal bid system, or accepting shared housing. Permanent and Term employees with an FPL of GS-08 or WG-7 and below may be provided the option of participating in the normal bid system or accepting shared housing. Any employee assigned to shared housing may continue to bid into non-shared housing.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), Deputy Executive Director Case Advocacy (DEDCA)

The following are the duties of this position at the full working level.

• In a developmental capacity, the incumbent provides assistance to the taxpayer in technical and procedural tax cases covering the full range of cases and issues encountered in the TAS office while concentrating on those with the most complicating or specialized factors. The Case Advocate represents the office in advocating these cases involving complications and specialized issues for the taxpayer with the IRS' operating/functional divisions (OD/Fs) to resolve issues. Takes corrective action within TAS statutory and delegated authorities, including development of cases for purpose of recommending the issuance of Taxpayer Assistance Orders.
• Confers with the taxpayer who has experienced a delay beyond normal processing time, a significant hardship, or where systemic issues have been identified and actions taken, clarifying the basis of the complicating problem and citing applicable laws as necessary. Educates taxpayers and/or their representatives regarding tax obligations, responsibilities, rights, and options, including possible adverse consequences of decisions. Fully advises taxpayer of all rights and, as applicable, secures agreement of taxpayer to final decision.
• Performs specialized research, analysis, and necessary computations to make adjustments to taxpayers' accounts that have specialized factors. Using highly developed institutional knowledge of internal processes, solves vexing process and procedural problems of cases. Per the TAS/IRS service level agreements, recommends adjustments as appropriate and initiates credit transfers, payment tracers, and computations to tax, penalty, and interest. Prepares manual refunds, makes abatements, and prepares and executes waivers to extend statutes within TAS statutory and delegated authorities.
• Provides guidance to targeted audiences in seminars, speeches, and workshops. Provides in-house training and assistance to lower-level employees as necessary.

Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management.

This position starts at a salary of $105,268.00 (GS-13, Step 1) to $136,852.00 (GS-13, Step 10)

In this Supervisory Mission Support Specialist position, you will become a key team member of Homeland Security professionals analyzing and refining existing work methods and developing new methods and procedures. Typical work assignments include:

• Supervising mission support positions who provide services in direct support of operational programs.
• Identifying ways to improve the efficiency and effectiveness of administrative services at the local level.
• Providing representation for the office dealings with vendors and organizations within the agency that have primary responsibility for these services.
• Providing technical and administrative supervision to administrative staff, including guidance on procedure and techniques, policy work, requirements, and short term goals and objectives.
• Cooperating and assisting the Equal Opportunity (EEO) Counselor in resolving informal complaints of discrimination.

This position is being re-announced to solicit additional candidates; applicants who previously applied to this announcement need not reapply unless submitting updated information and/or missing forms.

• Responds to emergencies in an appropriate manner by obtaining equipment and by caring for other patients during the emergency process as needed.
• Assists with direct patient care procedures and related tasks by checking in patients, obtaining patient histories, taking vital signs of temperature, height, weight, blood pressure, respirations, and O2 saturations.
• Obtains and records patient information per unit policy.
• Performs routine specialized procedures of venipuncture, injections, immunization, antibiotics, and intravenous cannulation to collect specimen, electrocardiograms and sterile dressing changes according to established protocols.
• Assists with sterile procedures of sutures, insertion of chest tubes, spinal taps, pelvic exams and physical exams and clean procedures of cast application as requested by the physicians.
• Assists with patient admission and/or transports.
• Arranges clinic appointments for patients.
• Performs waived testing.
• Sets up for oxygen administration.
• Obtains results of labs, tests, scans and discharge summaries.

ORGANIZATIONAL LOCATION: Indian Health Service (IHS), Southwest Region, Phoenix Area - Colorado River Service Unit, Parker Indian Health Center. Position is located in Parker, Arizona. Primary purpose of position is to provide administrative support services for the Division of Financial Management. Position is supervised by the Financial Manager.

Major duties:

• Tracks controlled correspondence; composes and edits correspondence letters and reports.
• Manages the appointment and meeting schedule for the Director of the organizational unit served and senior staff members.
• Purchase supplies, equipment and other material utilizing prescribed purchasing guidelines.
• Assist with management of contract and payment of invoices.
• Time Keeping for the Division .

Duties will be developmental in nature when filled below the GS-07 full performance level. As a Biological Science Technician your duties will include, but are not limited, to the following:

• Independently planning and carrying out complex quail breeding facility studies, and data collection on masked bobwhite quail population health and propagation methods.
• Coordinating with higher-level biologist to resolve complex issues related to masked bobwhite quail propagation, or long-range projects that span over multiple spawning seasons.
• Working with quail breeding facility crew in providing daily care to masked bobwhite quail in an indoor facility and/or outdoor pens.
• Collecting biological samples ensuring correct documentation, reporting, storage, transport and delivery of samples taken and preparing recurring activity and progress reports.
• Planning multifaceted masked bobwhite quail breeding studies, determining research methods, establishing practical procedures for accomplishing and reporting the work, and determining other facility activities and needs.

Duties will be developmental in nature when filled below the GS-07 full performance level. As a Biological Science Technician your duties will include, but are not limited to, the following:

• Independently planning and carrying out complex quail breeding facility studies, and data collection on masked bobwhite quail population health and propagation methods.
• Coordinating with higher-level biologist to resolve complex issues related to masked bobwhite quail propagation, or long-range projects that span over multiple spawning seasons.
• Working with quail breeding facility crew in providing daily care to masked bobwhite quail in an indoor facility and/or outdoor pens.
• Collecting biological samples ensuring correct documentation, reporting, storage, transport and delivery of samples taken and preparing recurring activity and progress reports.
• Planning multifaceted masked bobwhite quail breeding studies, determining research methods, establishing practical procedures for accomplishing and reporting the work, and determining other facility activities and needs.

• Directly supervises physicians, advanced nurse practitioners, and other medical services staff, including performance appraisals, department scheduling, approval of leave, yearly trainings, certification requirements and completing recruitment for positions and disciplinary actions. Reviews current staffing, policies/procedures, process for medical services and makes recommendations.
• Works on a daily basis with other supervisors formulating management discussions, decisions and policy making. Shares full accountability in management actions.
• Oversees department work schedules, which includes, but is not limited to daily clinic or operating assignments, field clinic assignments, monthly call schedule, etc.

• Provides direct patient care within the scope of clinical privileges: Interviews and examines patients, reviews past medical history, and requests and/ or performs diagnostic tests and examinations deemed necessary to obtain appropriate information related to each case.
• Documents patient care procedures thru EHR (Electronic Heath Record) and works closely with allied health professionals.