Total 251 Others level Customer Service job vacancies in Spokane, Washington

• Manages and participates in all aspects of gardens and grounds maintenance for optimal plant health and aesthetics while maximizing scientific and educational value.
• Works closely with Facilities Manager during construction projects, ensuring adequate protection for plants, soils, and existing garden infrastructure.
• Oversees plant health and integrated pest management program.
• Organizes and participates in systematic, goal-related program reviews to evaluate the effectiveness of horticultural and grounds management efforts and works with the Unit Leader to develop criteria for improvements and priorities.
• Evaluates program needs and adjusts to enhance fiscal and environmental sustainability of horticultural operations. Contributes to annual reports and development of project plans with the Unit Leader.
• Ensures horticultural displays and exhibits support United States National Arboretum (USNA) programs and priorities.
• Serves as subject matter expert, Contracting Officer’s Representative (COR), or Agency technical representative for contracts and projects at the USNA.

• The duties may include, but are not limited to:
• Provides input into the development, standardization, and evaluation of new and improved procedures, techniques, and reagents used in the diagnosis of animal disease.
• Oversees the preparation and approval of administrative reports, briefings, position papers, and other written materials related to program scientific matters.
• Develops relationships with officials, diagnostic labs, biologics manufacturers, veterinary practitioners, universities, and others concerned with the administration of animal health programs.
• Engages in a variety of initiatives to enhance the distribution and presentation of technical information and professional advice concerning animal agriculture and health issues.
• Reviews and evaluates the effectiveness of program operations and accomplishments, initiating necessary modifications.
• Collaborates with leadership to recommend funding and budget plans, develop operating plans and emergency response strategies, and collect/provide information to integrate programs within programs.
• Collaborates and coordinates with directors to ensure consistency of program operations and continuity of issues across program units.
• Participates in development and maintenance of national foreign animal disease prevention, detection, and response system for establishing methods, strategies, logistics, controls, and resource needs.
• Directs the initiation, including conceptualization, needs assessment, and planning; funding; monitoring from a scientific perspective; and performance and evaluation of pilot programs and projects.

• The duties may include, but are not limited to:
• Collaborate with U.S. Government agencies, foreign governments, U.S. industry, international organizations and FAS overseas offices to enhance, preserve, and expand the global footprint for U.S. agriculture
• Conducts independent research to inform and provide recommendations to be included in larger or more detailed reports/policy decisions on markets, World Trade Organization matters, and regulatory barriers to trade.
• Analyzes and interprets international trade issues, conditions, or events, develops recommendations, and prepares reports and papers to support decision-making, policy formulation, or program development by FAS and USDA.
• Utilizes written and oral communication skills to coordinate across FAS, USDA, and U.S. government offices to provide technical expertise in support of U.S. agricultural trade in the international market.
• Knowledge of and skill to interpret the WTO and other international agreements that might affect U.S. agricultural trade.

As a Senior Legal Support Specialist, some of your typical work assignments may include:

• Assisting managers, attorneys and works with Ethics Specialist in conducting the Commission's ethics advisory and training program. Assisting with handling large Freedom of Information Act (FOIA) and Critical Energy/Electric Infrastructure Information (CEII) production requests, which requires a general understanding of the FOIA and CEII statutes, case law, as applicable, and procedures.
  Working closely with attorney and paralegal staff to analyze, organize, and maintain voluminous FOIA and CEII documents that also consist of bate stamping, scanning, copying, and redacting voluminous information.
• Maintaining litigation and case tracking system for the Associate General Counsel. Maintaining listing of personnel cases pending in district courts or elsewhere.
  Maintaining Commission files where appropriate for litigation purposes. Tracking incoming FOIA requests, FOIA Appeals, and CEIIs, and ensure that due dates are entered and tracked.
  Assisting attorneys with preparation of hearing records for submission to government agencies, including the EEOC, MSPB, district and appellate courts. Assisting with ethics training including providing the necessary training material and ensures that new employees sign in, sign and return acknowledgement forms, and receive required financial disclosure forms. Entering timely updates the office calendar with the due dates to ensure that staff members are meeting those dates.
• Preparing communications for distribution within GAL and outside OGC. Communicating and working closely with attorney and paralegal staff. Preparing the Unified Agenda with assistance that is submitted semi-annually to the Office of Management and Budget and the General Service Administration. Occasional assignment of basic FOIA and CEII cases as needed with appropriate assistance and direction.

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Program Management duties include but are not limited to:

• Serves under the direction of the N95 Program Director and may act for the N95 Program Director in all matters within existing policy. Represents the N95 Program Director when conducting visits to CNIC N95 operational activities and in discussion of operational matters with responsible officials. Advises the N95 Program Director on significant operational plans, programs, opportunities and problems.
• Directs and manages day-to-day N95 operational activities and performance through subordinate HQ personnel. Owns the operational performance of the division including meeting N95 leadership's approved strategic and annual plans.
• Serves as an Action Officer on taskers and leads and/or is part of multidisciplinary or cross-functional teams to develop and execute N95 plans/events and resolve complex, multi-faceted operational issues. Ensures CS reporting, data calls and briefings, and consolidated responses are executed timely.
• Serves as a senior analyst for N95. Provides oversight and coordination with CS program managers to ensure program policy and guidance effectively supports CS operations and meets DoD and DON requirements. Leads the identification, development, and coordination of new policies and procedures to support CS operations, mission, and supported population.
• Executes N95 leadership's overall direction and guidance for the development, acquisition, evaluation, improvement, and sustainment of CS programs and initiatives for the Department of the Navy (DON). Coordinates, integrates, leads, and directly controls the day-to-day efforts associated with CS programs. Analyzes situations, identifies problems, probes causes, and selects courses of action for administrative, technical, and professional staff to pursue.
• Oversees the development, management, and distribution of the CS program budget, comprised of Operations & Maintenance Navy, and Department of Defense (DoD) funding sources. Approves and articulates programmatic and fiscal goals and objectives, advises N95 leadership on the best solution for managing budget requirements. Oversees the Planning, Programming, Budgeting, and Execution process for the CS program. Interfaces and defends program requirements at various OSD, Joint-Service, DON, and OPNAV forums.
• Develops implementation plans for new ideas, procedures, processes, methods, or approaches for short and long-range management operations. Ensures alignment of policy, compliance, and implementation, and training across all CS programs.
• Establishes and maintains contacts with key officials and senior staff personnel in Navy commands (e.g., OPNAV, Bureau of Naval Personnel, Navy Comptroller, Secretary of the Navy (SECNAV), Regional Commands), as well as other Services, DoD, Congressional staffs, and private industry to monitor new policies, determine Navy compliance with new programs, and identify trends. Develops strategies for improving and maintaining strong relationships with key stakeholders.
• Communicates change management plans to teams and key stakeholders to ensure understanding and buy-in. Advises leadership, teams, and stakeholders on handling organizational change.

• Directs work to be accomplished by a staff of military and civilians (NAF and APF): from the many functional areas within the CS program and acts as a rating official. Provides second level supervision for up to 40 military, NAF and APF employees;
• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities;
• Conducts annual performance reviews of staff including providing input on military personnel Fitness Reports;
• Participates in organization staffing decisions;
• Ensures staff receives proper training to fulfill requirements of their positions;
• Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary; and
• Fosters a work environment free of discrimination, harassment, and/or reprisal and ensures equitable treatment of all staff.
• Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.

Duties may include but are not limited to:

• Being responsible and accountable for individual nursing practice and determining the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care (ANA Code of Ethics for Nurses).
• Delivering safe care to assigned patients, while developing technical competencies.
• Safely and effectively using patient care equipment.
• Correctly and safely performing nursing procedures.
• Recognizing overt abnormal signs and symptoms and/or changes in patients' condition and responding appropriately.
• Monitoring telemetry and responding to rhythm changes.
• Implementing physician's/provider's orders in a timely and complete manner.
• Implementing nursing interventions/orders in a timely and complete manner.
• Requesting assistance from co-workers when needed; knowing when to ask for help.
• Formulating a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing.
• Completing initial assessment of patient condition and response to treatment and initiating follow-up as needed.
• Including the patient and family/significant other in developing the initial plan of care and establishing goals.
• Updating plan of care with assistance as needed.
• Assessing patient's learning needs, learning preference and readiness to learn.
• Developing and implementing a plan to meet learning needs, instructing patients and families in basic health teaching and discharge planning.
• Documenting consistently, accurately, concisely, and timely.
• Evaluating and documenting patient response to interventions and progress towards attainment of goals and expected outcomes.
• Revising plan of care according to evaluations of patient's responses and outcomes.
• Using the Computerized Patient Record System (CPRS), Clinical Procedures, and Bar Code Medication Administration (BCMA) software per policy, as well as any future patient documentation programs.
• Working in a team format with NAs and LPNs, delegating and following up on tasks.
• Delivering medications using BCMA.
• Providing complex wound care.
• Administering blood products.
• Administering IV fluids, TPN, lipids, PCA, and managing multiple IV medications while checking for compatibility.
• Completing cardiac telemetry monitoring training and passing exam.
• Performing other duties as assigned

• Bachelor of Science in Nursing
• 1-2 years prior experience as registered nurse
• Previous inpatient care experience

Duties include but are not limited to:

• Assessing patients pre, during, and post-treatment.
• Administering chemotherapy/immunotherapy, IV fluids, IV electrolytes, and blood products.
• Reviewing lab results and their implications.
• Safely and effectively performing nursing procedures and using patient care equipment.
• Possessing in-depth knowledge of the expected side effects of cancer treatments.
• Assessing patient's learning needs, learning preference and readiness to learn.
• Educating patients about their disease, treatments, and expected side effects.
• Recognizing overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
• Organizing relevant referrals for patients to other healthcare providers such as dieticians, social workers, or speech and language pathologists.
• Administering research and clinical trial drugs, working directly with the provider, pharmacy, and research coordinators.
• Providing direct patient care: assess, plan, implement, and evaluate care based on age-specific components.
• Assuming responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge.
• Determining the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care (ANA Code of Ethics for Nurses).
• Using the Computerized Patient Record System (CPRS) per policy, as well as any future patient documentation programs.
• Performing other duties as assigned

BRIEF DESCRIPTION OF DUTIES

• Ensures that all parentage and support filings and branch procedures comply with the requirements of all relevant statutes, regulations, rules, and business practices
• Manages quality assurance and data entry functions in the court’s case management system(s) for all new and subsequent filings in all parentage and support proceedings
• Oversees and manages all financial functions relating to collection and processing of non-routine cash child support payments, alimony, bonds, restitution, wage withholding orders, notices to withhold income, copies and other fees; and uses the appropriate accounting practices to oversee the receipt, safeguarding, and accounting of such expenses
• Manages the processing of all necessary documents associated with the issuance and execution of all bench warrants in parentage and support and domestic relations cases
• Assists in planning, developing, and administering programs designed to accomplish branch functions
• Evaluates policies, procedures, and practices, and makes recommendations to the Family Court Director’s Office for improvement
• Evaluates subordinate supervisor(s) and reviews all employee evaluations; ensures training requirements are met and are adequate for employees to perform all duties
• Collaborates with division-wide managers and other divisions of the D.C. Courts, as well as with other public and private agencies, as needed, to coordinate shared work-related programs and objectives of the Courts
• Ensures timely and accurate recalculations of child support balances and payments pursuant to court orders issued by the judicial officers of the Family Court
• Processes administrative and judicial orders enforcing liens, garnishments, and writs of attachment used to enforce child support judgments
• Processes accurate wage withholding orders and notices to withhold income in non-IV-D cases
• Conducts performance evaluations for subordinate supervisors, and reviews all evaluations completed by those supervisors

• Plans, organizes, directs and controls the safety and occupational health program covering an extensive geographic area and involving a large variety of regional operations.
• Evaluates the health and safety program’s progress, which includes assessment of current guidelines, procedures, policies, and the training program.
• Plans, organizes and conducts a regional inspection activity.
• Investigates mishaps and fatalities and prepares a chronological narrative of factors contributing to the incident.
• Tests and modifies, as appropriate, various types of protective equipment such as life vests, safety ropes, and safety nets to ensure compliance with applicable safety criteria.

• Engage Survivors to provide crisis intervention, identify needs, and make appropriate resource referrals.
• Ensure the Survivor Outreach Services program functions in accordance with governing laws, policies, and regulations.
• Conduct research on program components/procedures to evaluate and enhance the quality, effectiveness, and efficiency of services and communicate program changes to leadership.
• Build coalitions with internal and external partners/stakeholders to coordinate program goals, establish referral networks, and maximize resources.
• Manage the Survivor Outreach Services fiscal resources to include controlling the operating budget, preparing expenditure justifications, and coordinating donation accountability.

• Provides regional coordination, leadership and execution of needed direction, guidance, and oversight of death and serious injury.
• Liaison between the Forest Service and family members during incidents, casualties and injuries.
• Implements national policy, objectives, and standards for assigned program.
• Participates in the development of technical and policy direction and guidance, training, and oversight.
• Assists with the regional Critical Incident Stress Management (CISM) program in support of the Regional Coordinator.

MAJOR DUTIES:

• Assists in advising on the park's cultural resources, particularly history.
• In concert with the supervisor or higher-graded specialist, identifies, evaluates, and monitors cultural resources, identifies potential threats, and makes recommendations to management regarding status and mitigation of impacts (present and future).
• Assists with creating and implementing segments of the cultural resources management plans, interpretive prospectus, and spin-off documents such as specific plans, action plans, revisions, and fiscal and budget documents
• Conducts historical research for planning documents, including general management plans, special history studies, resources management plan, environmental impact statements, environmental assessments, and special resource studies as required to meet the needs of the park.
• Recommends, plans for, and executes historical investigations required to meet National Historic Preservation Act (NHPA), NPS guidelines, and the research needs of the park.

• YOU WILL/MAY:
• Ensure that regulated establishments produce a safe product by executing appropriate inspection methods, determining non-compliance with regulatory requirements, documenting noncompliance and initiating enforcement action, where warranted.
• Verify that meat and poultry slaughter and/or processing establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans meet regulatory requirements.
• Execute Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) Plans effectively to prevent unsanitary conditions and adulteration of product.
• Review records, observe plant operations and conduct hands-on verification to ensure compliance with regulatory requirements and prepare detailed documentation (Non-Compliance Records) of non-compliance with regulatory requirements.
• Determine when regulatory control action is necessary. You will assess whether the plant's corrective or preventative actions are acceptable and effective, if there are trends in non-compliance, or if enforcement action is warranted.
• Conduct regulatory oversight activities inside plants in matters relating to other consumer protections (e.g., economic adulteration and misbranding).
• Have contact with plant managers, owners and others to explain legal and regulatory requirements, discuss operation of the plant's SSOP, HACCP plan and other food safety programs.
• Communicate and defend determinations on non-compliance issues and discuss plans for addressing non-compliance.
• Work with a variety of individuals to resolve problems, clarify differences of interpretation concerning HACCP and other food safety or consumer protection requirements.
• Advise other Agency inspectors, supervisors and officers on inspection and enforcement matters for which you are involved.
• Conduct various samplings, surveys and tests to obtain pertinent data on potential problem areas, industry trends, or other issues of current interest to the Agency.
• Be involved in performing health and safety verification sampling and tests for detection of specific microbes (e.g., salmonella, listeria, etc.), residues or contaminants.
• Assure that products approved for import are in full compliance with all applicable Federal regulations governing the importation of meat and poultry products.
• Authorize entry of all meat or poultry products considered to comply with Federal regulations or refuse entry of any products which violate any of the requirements for admission into this country.
• Coordinate with other Federal agencies (e.g., the Animal and Plant Health Inspection Service (APHIS) and U.S. Customs and Border Protection (CBP) on such matters as animal health restrictions and refused entry lots.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.

Major duties for this position include, but are not limited to the following:

• Serve as the Customer Service Branch Chief for headquarters and key advisor to the Division Chief of Enterprise Service Desk on short and long range-goals for the Support Center (a.k.a. Enterprise Service Desk) in customer experience, operations, efficiencies, and quality of services.
• Lead the agency-wide, fast-paced Support Center team that is the single point of contact for IT and Applications support at the Department of Labor. Works with other IT managers to provide a cohesive customer experience.
• Lead and coordinate the Level 0 (self-service) services (e.g., web portal, chatbot, knowledge base).
• Oversee the 24/7 Level 1 (phone) support services. Apply industry standards and uses technology solutions and processes to ensure timely and quality support services on first contact.
• Manage the main walk-in location where consistent Level 2 (desk-side) services such as break-fix, IT hardware repairs and exchanges, and user support are provided.
• Apply the appropriate industry frameworks within the Support Center to fulfil the organization's vision, mission, and goals; ensuring high quality and cost-effective IT service delivery and a robust continuous improvement approach.
• Monitor and report on service level targets for incidents, problems, and requests fulfilment; regularly presenting performance results to the Agency executive leadership.
• Maintain and test contingency plans to ensure high availability of the Support Center services.
• Formulate and defend IT budget proposals and ensures maximum efficiency and cost-effectiveness in the use of IT resources.
• Develop performance standards and evaluates work performance of direct reports.
• Serve as one of the program managers for the labor services support contract.
• Perform other duties as assigned.