Total 12 Others level Customer Service job vacancies in Mobile HGV Engineer

WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LBI) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Large Business and International Director Eastern Compliance, Director of Field Operations, SE, Territory 5

The incumbent provides principal administrative and clerical support to an office and performs clerical and technical work in support of management and program analysis functions. The incumbent routinely has advance notice of personnel actions and access to management recommendations on labor-management issues by virtue of preparing files and reports and responses, and/or attends regularly scheduled management meetings on labor relations issues.

The following are the duties of this position at the full working level.

• Identifies potential and actual problems, probable causes, and provides recommendations for resolution. Researches a variety of issues, gathers statistics and information, and reports findings for the full scope of a program or function.
• Monitors, reviews, and evaluates operations and interrelationships with other functions regarding workflow, work redundancy, or systemic problems and provides recommendations to higher levels analyst(s) or supervisor.
• Verifies completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats.
• Revises procedures, guidelines, and controls as a result of changes in higher level procedures or as instructed by analyst(s) or comparable positions.
• Prepares memoranda, preliminary reports, and charts showing findings and recommendations.

Positions are physically located at the Panama Clinic in Panama Cty Bch, FL, Pensacola VA Clinic in Pensacola, FL, Mobile VA Clinic in Mobile AL, and Eglin AFB, Eglin, FL, Biloxi MS. Select all locations you are willing to consider. Once selected for a specific location in your application, changes in location after selection will not be considered.

Current permanent VA employees and Federal employees from other federal agency should apply under CBST-12600215-25-CM

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant (AMSA) is in the Medical Administration Service assigned to a Patient Aligned Care Team (PACT), a Specialty Care Clinic or a Mental Health Clinic. The AMSA provides specialized and expert administrative support while working collaboratively in an interdisciplinary coordinated care model. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Utilizes specialized administrative judgement and a wide range of clinical flow process relating to access to care across multiple clinics, specialties and/or care in the community resources.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensue that clinic schedules are closely monitored to effectively support the needs of the clinics.
• Develops and maintains effective and efficient communication with the patient, inter-disciplinary team, VA Medical centers and other agencies.
• Participates in team huddles and team meetings to manage patient care; setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. collaborates with the medical team to assure continuity of care, manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure, registration, management of consult requests, recall reminders, VA Online scheduling requests, secure messaging and Electronic Wait List to verify and validate accuracy and resolve issues.
• Schedules all appointments in a timely manner with patient input, registers new patients for care when necessary to facilitate same day appointment scheduling; updating patient demographic data, collecting insurance information, and negotiating appointments during check-out and scheduling follow-up/consult appointments, entering recall reminder request and contacting patients that fail to appear for scheduled appointments.
• Interprets and communicates requirements of national and local scheduling directives, policies and procedures and complete accurate scheduling responsibilities.
• Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and Veteran needs while ensuring compliance with established processes, policies, and regulations.
• Communicates tactfully and effectively, electronically, by phone, in person and in writing with internal and external customers.
• Reads and responds to work related messages in a timely manner
• Maintains scheduling training compliance and completes all required training within established time frames.
• Has advanced knowledge of medical terminology and a solid knowledge of multiple electronic systems and current computer technology regarding scheduling applications and several types of office equipment.

Positions are physically located at the Panama Clinic in Panama Cty Bch, FL, Pensacola VA Clinic in Pensacola, FL, Mobile VA Clinic in Mobile AL, and Eglin AFB, Eglin, FL, Biloxi MS. Select all locations you are willing to consider. Once selected for a specific location in your application, changes in location after selection will not be considered.

If you are not a current, permanent VA employee or Federal employee from another agency, you should apply under CBST-12600214-25-CM

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant (AMSA) is in the Medical Administration Service assigned to a Patient Aligned Care Team (PACT), a Specialty Care Clinic or a Mental Health Clinic. The AMSA provides specialized and expert administrative support while working collaboratively in an interdisciplinary coordinated care model. The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Utilizes specialized administrative judgement and a wide range of clinical flow process relating to access to care across multiple clinics, specialties and/or care in the community resources.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensue that clinic schedules are closely monitored to effectively support the needs of the clinics.
• Develops and maintains effective and efficient communication with the patient, inter-disciplinary team, VA Medical centers and other agencies.
• Participates in team huddles and team meetings to manage patient care; setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. collaborates with the medical team to assure continuity of care, manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure, registration, management of consult requests, recall reminders, VA Online scheduling requests, secure messaging and Electronic Wait List to verify and validate accuracy and resolve issues.
• Schedules all appointments in a timely manner with patient input, registers new patients for care when necessary to facilitate same day appointment scheduling; updating patient demographic data, collecting insurance information, and negotiating appointments during check-out and scheduling follow-up/consult appointments, entering recall reminder request and contacting patients that fail to appear for scheduled appointments.
• Interprets and communicates requirements of national and local scheduling directives, policies and procedures and complete accurate scheduling responsibilities.
• Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and Veteran needs while ensuring compliance with established processes, policies, and regulations.
• Communicates tactfully and effectively, electronically, by phone, in person and in writing with internal and external customers.
• Reads and responds to work related messages in a timely manner
• Maintains scheduling training compliance and completes all required training within established time frames.
• Has advanced knowledge of medical terminology and a solid knowledge of multiple electronic systems and current computer technology regarding scheduling applications and several types of office equipment.

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer 

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities With outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us Out:  A Day in a Life at Johnson Controls

What you will do 

Johnson Controls is a global leader in the design, manufacture, installation, and service of a comprehensive array of networked and integrated fire alarm and suppression, security, and communications systems. Our continued success and growth has produced a need for a SSE, Service Sales Executive. The primary function of this position is to promote and sell service agreements for commercial building systems products to include fire alarm, suppression, sprinkler, security, sound, communication and inspections. Determine customer needs and develop sales strategies to meet those objectives. Close sufficient sales to meet sales plan objectives. Develop a positive ongoing relationship with customers. Develop and maintain an active proposal backlog that will support the sales plan. Conduct building surveys to support the development of estimates.  

How you will do it 

• Establish contact with prospect and qualify potential buyers of service contracts by scheduling sales calls, following up of leads and utilizing outlined marketing strategies. 

• Determine customer needs and develop a sales strategy to gain customer understanding of company service offerings. 

• Close sufficient sales to meet sales plan objectives. 

• Develop and maintain an active proposal backlog that will support achieving the designed sales plan. 

• Conduct building surveys to support the development of estimates. 

• Maintain correct and complete records of all sales related activities. 

• Submit all required sales reports, expenses, competitive activity and correspondence in an accurate and timely manner. 

• Develop a positive ongoing relationship with customers to ensure that Johnson Controls is meeting their requirements to ensure long-term customer loyalty. 

• Support the service department to generate leads for service or equipment/device upgrades. 

• Performs other duties as required. 

What we look for  

Required 

• Must have ability to handle a variety of situations encountered during sales process.  

• Must be able to work with minimal supervision.  

• Excellent communication skills.  

• Must have the ability to persuade and close sales and handle a variety of situations encountered during sales process and disciplined to work with limited supervision.  

Preferred 

• Bachelor degree in a technical or business discipline preferred or equivalent experience.  

• One to three years of sales experience in a related business with a proven successful record of accomplishment that is verifiable.  

#LI-AA2

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

AFS Foundation Repair & Waterproofing Specialists, A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top priority is providing high-quality home repair solutions and personalized service across the Nation. With fully trained technicians, industry-leading products, and nationally backed warranties, Groundworks is here to restore your foundation or crawlspace.

We're hiring Service Technicians in Theodore, AL. The Service Technician is an integral part of the customer experience, post-install. Service Technicians travel to our customer's home in a company-provided vehicle to inspect and service preexisting equipment installed by Groundworks. The Service Technician consults with existing customers and recommends additional foundation repair, crawlspace encapsulation, basement waterproofing, and concrete lifting products as necessary. Groundworks provides qualified, high-quality lead appointments, there is no cold calling required!

What we provide for our Service Technicians:

• Bi-weekly Pay & Sales Commission - Most Service Technicians earn $100k +

• Company-provided Vehicle & Gas Card

• Full-time nonseasonal work, we work year-round!

• Employee Ownership Program

• Company-sponsored certification programs & career development

• Competitive and rewarding, family-oriented culture

• Advanced leadership training opportunities - we promote from within 90% of the time

• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) retirement program with a company match, 2 weeks paid time off & 6 holidays

Job Responsibilities:

• Attend appointments scheduled by a Customer Care Representative. Appointments are scheduled based on your availability.

• Travel to a customer’s home on a pre-set appointment using a company vehicle.

• Build rapport with homeowners and professionally represent the Groundworks.

• Perform yearly maintenance visits, examining work previously completed.

• Perform reactive service appointments, diagnose, and fix any issues.

• Install the additional products purchased by the customer as necessary.

• Adhere to safety/health regulations and procedures when carrying out construction operations.

• Examines work done by the company and determines potential warranty or non-warranty work.

• Recommends additional products and services to enhance or improve original installation or remedy a potential issue.

• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager.

What is required to join our team as a Service Technician:

• Construction/Home Improvement experience preferred.

• One or more years of proven commission-driven sales experience.

• Skill in operating construction equipment and/or power tools preferred.

• Experienced in troubleshooting and problem-solving.

• Comfortable working in confined spaces (Service Technicians regularly inspect Crawlspaces).

• High school diploma or GED preferred or equivalent experience.

• At least one year of sales experience is preferred.

• A valid, non-restrictive Driver's License is required.

Who is Groundworks?

With more than 50 locations across the USA, Groundworks is the fastest-growing foundation solutions company in the country! 

Recognized as a Top Workplaces USA™ company and offering ownership for everyone, we're building something that just can't be replicated. And we're on a mission to change an industry like never before!

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. That's why we're proud to be the Groundworks Tribe! Our shared culture, resources, work ethic, and even the lingo we use to unite us as #OneTribe.

When customers choose a local Groundworks company, they can feel confident they’re hiring trusted local experts who will ensure the job’s done right. When you choose Groundworks, you'll join thousands of Tribemates who are making history. 

It’s the Groundworks difference!

So come and help us make history. Join our Tribe!

#Groundworks #StrongerTogether #OneTribe

PURPOSE AND SCOPE:

Supports FMCNA's mission vision core values and customer service philosophy.  Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements.

Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with FMCNA policies procedures and training and in compliance with regulations set forth by the corporation state and federal agencies. Responsible for the setup and operation of hemodialysis machines.  Assist in the maintenance of a safe and clean working environment. Supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP).

DUTIES / ACTIVITIES:

CUSTOMER SERVICE:

• Responsible for driving the FMS culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES

PATIENT CARE:

• Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC) Adequacy Monitoring Program (AMP) Urea Kinetic Modeling (UKM) and regarding disease process/access.
• Welcome assigned patients and inquire as to their well-being since their last treatment. Report any complaints or observations to the nurse supervisor.
• Evaluate vascular access for patency and report any unusual findings to nurse supervisor.
• Obtain necessary pre and post treatment vital signs and weight.  Report unusual findings to nurse supervisor.
• Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor.
• Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor.
• Perform administration of Heparin as delegated or as allowed by state law. 
• Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
• Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed.
• Monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor.
• Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document.
• Discontinue dialysis treatment according to established procedures
• Evaluate patient prior to termination of venous access - standing & sitting blood pressure.
• Obtain Hemostasis and apply appropriate dressings.  
• Evaluate the patient for prior to discharge and report any unusual findings to nurse supervisor.
• Perform and record Pre and Post dialysis evaluation weight and vital signs with initial identification.
• Responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed.
• Responsible for ensuring appropriate safety alarms are enabled including Narrow Venous Limits (NVL) 160.
• Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification.
• Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and if applicable progress notes.
• Report any significant information and/or change in patient condition directly to the nurse supervisor. 
• Observe patient and conduct machine safety checks according to facility policy.  Report any change or unusual findings to the nurse supervisor.
• Perform and document any intervention for unusual patient status and document patients' response to intervention.
• Evaluate patients' vascular access during treatment including arterial and venous monitoring pressures provide appropriate intervention as needed document and report any unusual findings to the nurse supervisor.
• Obtain all prescribed laboratory testing and prepare specimens for collection.

MAINTENANCE/TECHNICAL:

• Maintain environmental integrity and aesthetics - ensure all areas are safe and clean.
• Clean and disinfect dialysis machine surface chair equipment and surrounding area between treatments according to facility policy.
• Conduct all tasks necessary for preparation for dialysis treatment and document where appropriate.
• Perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT).
• Initiate Solution Delivery System (SDS) system. 
• Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy.
• Prepare organize and efficiently utilize supplies and equipment to prevent wastage.

CLERICAL & ADMINISTRATIVE:

• Complete and document ongoing participation in Continuous Quality Improvement (CQI) activities. 
• Enters all treatment data into the designated clinical application accurately and in a timely manner.
• Review treatment sheets for completeness ensure nursing signatures are documented and ensure omitted entries are completed or corrected where appropriate.
• Prepare initial patient chart for admission and compile paperwork for appropriate placement in chart.
• Prepare lab requisitions for prescribed or stat Lab specimens according to laboratory destination.
• Collect label appropriately prepare and store lab samples according required laboratory specifications.
• Ensure collection of lab specimens by appropriate lab courier.

OTHER:

• Perform additional duties as assigned.

ADDENDUM FOR PATIENT CARE TECHNICIANS WORKING IN THE HOME PROGRAMS (NOT HOME ASSIST):

Assisting the HT RN:

• May assist HT RN on Home Visit as directed
• Reinforces  PD / HHD education under supervision of qualified HT RN
• Schedules and contacts patients regarding appointments
• Weigh patient and obtain vital signs
• Collect treatment records and review for completion. Notify RN of incomplete / missing records.
• Cleaning and prepping treatment room; prep charts
• Preparing lab tubes and requisitions & assisting with lab draw days both pre and post draw (PCT certified phlebotomy or per state regulations)
• Clerical duties as assigned (faxing mailing to physician offices etc.)
• Obtain home hemo water sampling as directed by the HT RN
• Set-up of the home hemo machine and PD Cycler.
• Assist with exit site care when directed by HT RN.
• Warm dialysate solution when directed by the HT RN
• Draw dialysate solution for testing as directed by the HT RN
• Creates and sends patient reminders (supply inventory for order Kt/V collection bringing meds to clinic visit for review)
• Assembles/breaks down charts/thins charts
• Maintains logs as directed and applicable
• Inventory of Home Program
• Maintains par levels of home department supplies
• Files home patient packing slips/invoices
• Inventory for Patients
• Assists patient with supply management and contacting customer service

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment. Note that: Failing the Ishihara Test Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.

Day to day work includes desk and personal computer work and interaction with patients facility staff and physicians.  The position requires travel between assigned facilities and various locations within the community.  Travel to regional Business Unit and Corporate meetings may be required.

The work environment is characteristic of a health care facility with air temperature control and moderate noise levels.  May be exposed to infectious and contagious diseases/materials

The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation.  Equipment aids and/or coworkers may provide assistance.  This position requires frequent prolonged periods of standing and the employee must be able to bend over. The employee may occasionally be required to push and/or pull equipment exerting up to 15 pounds of force.  The employee may be required to lift and to lower solutions on a frequent basis of up to 30 lbs. and on an occasional lift basis up to 40 lbs. as high as 5 feet.  There is a two-person assist program and material assist devices for the heavier items.

EDUCATION

• Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification or High School diploma or G.E.D. and must meet certification requirements within the required state or CMS timeline.
• All appropriate state licensure education and training (if any) required. 

EXPERIENCE AND REQUIRED SKILLS

• Previous patient care experience in a hospital setting or related facility preferred.
• Continued employment is dependent on successful completion of the FMCNA dialysis training program and successful completion of CPR certification.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Airbus US Manufacturing Facility is looking for a Customer Acceptance Quality Manager to join our Quality Department based in Mobile, AL

As a key actor of the Customer Acceptance and Delivery Multi-Functional Team (CAD MFT), you will represent Airbus Quality organization in front of our Customers. Integrated in the Customer Line, you will be in charge of a portfolio of Customers with whom you will build and maintain a trustful relationship all along the aircraft production cycle and in particular during the Final Assembly Line and Delivery Phases. You will negotiate major quality items to ensure Customer Acceptance.

Meet the team:

• The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along two (soon to be three) production lines for the A220 and A320 Family aircraft. On the shop floor you’ll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft.

Your working environment:

Nearby on ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to improve its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessible. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Support aircraft deliveries as part of the Delivery Multifunctional Team (MFT).

• Ensure Quality items raised by the customer are assessed, answered and resolved.

• Review Customer Satisfaction and provide feedback accordingly.

• Participate in Customer Facing events such as Customer Centricity Events, Customer Information Sessions, etc.

• Manage customer communication (during ASRM, Final Cabin, Delivery, dedicated quality meetings…) for all quality related topics whether it relates to cabin, structures, systems or paint

• Define, prioritize and agree with Customers the quality Top Irritants and repetitive items for a specific Customer or across fleets to manage “Customer Feedback Loop” in cross functional teams (Quality, Operations, MAP, Engineering, Procurement, etc.)

• Ensure risk management of quality topics (Major Manufacturing Incidents, Constituent Assembly Reallocation, Concession review, Quality Survey Reports, etc.

• Launch and/or coordinate quality corrective actions and projects to enhance customer satisfaction (reduction of Customer repetitive items, Concession improvements, etc.)

• Foster cross site and cross program actions consistency and anticipation mindset.

• Ensure awareness of in-service issues within the CAD MFT and define the associated containment and communication strategy with the CAD MFT.

• Approve Concessions based on Customer Specificity

• Prepare and Provide Quality Statement to Customers on behalf of Airbus

Your boarding pass:

Education:

Recommended: Bachelor’s degree in aeronautical engineering, industrial engineering, or similar discipline. May substitute relevant experience in place of the degree.

Experience:

● Required: Minimum 5 years, preferably with an international aviation company in Aircraft Manufacturing/ Quality/Lean Management/ Quality Inspection of entire Aircraft or Aircraft installations

Knowledge, Skills, Demonstrated Capabilities:

● Understanding of Customer Expectations and Needs

● Ability to answer Customer Technical Queries

● Manage Customer Acceptance Process

● Understand Customer Knowledge

● Interact and Influence

● Knowledge of Fulfill Customer Order Process

● Quality Fundamentals

● Understanding of Authorities, Regulations, Standards

● Export Control Basics

● Good Knowledge about non-conformance management and Root Cause Analysis methods within Airbus.

● Strong and effective Practical Problem Solving skills.

● Knowledge of the Production process and build cycle.

● Knowledge of rules for aircraft design and manufacturing

● Knowledge of aircraft mechanical & electrical installation.

● Familiar with the American aviation market, its Airlines and Airline Representatives

● Ability to quickly understand procedural and technical documents.

● Demonstrated project management skills

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

● Fluency reading, writing and speaking English

●  Strong communication skills through all levels of the organization and Functions. Ability to adapt  communication at different levels

● Strong international communication skills

● Strong presentation skills.

● Strong negotiation skills

● Ability to launch and host virtual meetings with Google Meet

Technical Systems Proficiency:

● Familiar with SAP system (preferred)

Travel Required:

● 10% Domestic and International

Decision Making, Complexity:

● Person will have decision making power within the guidelines and procedures linked to the listed responsibilities defined above. For example taking decisions at site MFTs (Multi-Functional Teams), SQCDPs (Safety Quality Customer Delivery, People routines), and cross-site or program levels.

● Person will have decision making power formally delegated to him/her from his/her manager.

● Person will have decision making power within the defined scope of SME (Subject Matter Expert) for which they can and may be nominated.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

POSITION SUMMARY: 

The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.  The Lead Consultant’s  time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders;  operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Ensures communication among shifts
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows instructions of supervisors and assists other team members in performing store functions
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent education
• 2+ years of specialized experience
• Excellent verbal and written communication skills
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

• (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

EEO Statement
 

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant  on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Airbus Americas Customer Service is looking for a Working Party Aircraft Structure Expert to join our Working Party Resources department based in Mobile, AL.

Working Party Structure Expert for the Airbus Working Party perimeter is within the Customer Services and Support function. This position performs “on-aircraft” complex repair and complex modification projects on all AIRBUS fleet worldwide within the Sheet Metal and Structural standard processes for Airlines and Maintenance Repair Organizations (MRO) outside their operating scope of work, technical ability and expertise, including but not limited to incidental and fleet wide repairs.

Meet the team:

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

Your working environment:

The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

Your challenges:

• Perform “on-aircraft” major and complex structural repair projects on all AIRBUS fleet within the sheet metal & structural standard processes for Airlines and MRO through Working Parties such as: Skin panels replacement, Complex sheet metal repair layouts and repairs on seat tracks, floor beams and skin doublers; perform complex repairs requiring substantial disassembly such as wing spar and keel beam repairs fabricate clips, doublers, angles and brackets; corrosion removal and damage evaluation; identify damage limits and repairs; working knowledge of Roto Peen and Cold Working procedures. (70%)

• Implementation and accomplishment of: (20%)

• Airworthiness Directive (AD)
• Service Bulletin (SB)
• Work Order Technical Definition (WOTD)
• All Operators Telex (AOT)
• Airbus Procedure (AP)
• Repair instruction (RI)
• Technical adaptation (TA)
• Technical Disposition (TD)

• Provide on-site technical assistance (Advisory) for scheduled or unscheduled (AOG) maintenance/repair activities in order to support, guide and assist customers taking advantage of Airbus’s recognized and extensive expertise on all Airbus variants and legacy aircrafts.  (10%)

• Composite skillset: able to perform structural Repairs & Modifications

Additional Responsibilities:   

• Support all Airbus programs & the Final Assembly Line activities in Mobile, AL when not on Working Party assignment
• Contribute to the development of the Working Party activities and the growth of the US Fleet & Engineering organization.
• Perform other duties as assigned

Your boarding pass:

• FAA Airframe & Powerplant Certificate and/or EASA Part 66 B1 would be a plus.
• Type training or equivalent experience on the AIRBUS aircraft family. Additional experience on A300/A310 would be a plus.
• 5 to 10 years minimum experience aviation in a repair environment PART 145 (MRO) under: FAA/EASA/TCCA Regulations.
• > 15 years of experience in the Aeronautical field.
• Solid experience in structure repair.
• Communicate effectively, both verbally and in writing to teams and business partners worldwide.
• Strong interpersonal skills, ability to work with multidisciplinary teams in various locations.
• Knowledge of Airbus manuals as available in Airn@vX: AMM, IPC, SRM, TSM…

​

Education:

• A&P license would be a plus

Knowledge, Skills, Demonstrated Capabilities:

• Requires high level of flexibility and availability due to launch of tasks for undetermined durations and on short notice.
• Proven high motivation and flexibility skills to work in a highly demanding environment.
• Works well in a multicultural and multifunctional team environment.
• Ability to prepare and present issue resolution to internal and external business partners.
• Autonomous & ability to take initiatives.
• Must be willing to work in a shift pattern including evenings, week-ends and bank holidays.
• Must be able to attending On the Job Training Program abroad (Out of the United States)
• Must possess a valid passport which allows unrestricted travels.
• Must be able to pass pre-employment, post-accident/incident and random Drug/Alcohol screening (DOT/FAA).

​

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Ability to present and discuss with direct management level and with customers in case of advisory, reporting or escalation.
• Establish and maintain professional relationships with a diverse international work force.
• Ability to understand and apply oral and/or written instructions or other information.
• Ability to read, understand and follow manual instructions to solve complex structural/mechanical/electrical problems.
• Good knowledge of Microsoft office 
• Fluent English, Spanish would be a plus.
• Give feedback

​

Technical Systems Proficiency:

• Good knowledge of Airbus products 

Travel Required: 

• up to 50 to 60% Domestic and International travel required
• Be flexible to travel in short notice and for varying, extensive periods.

Eligibility:

• Eligible for employment in the US 

Equal Opportunity: 

Airbus is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Airbus is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As a leader in our field, Airbus provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.   

As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

------

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Airbus US Manufacturing Facility is looking for a Ground Support Technician to join our Ground Support Team  based in Mobile, AL

 Responsible for the safe off-loading of Major Components Assemblies (MCA) from sea and road transport jigs onto Final Assembly Line (FAL) transportation trolleys and the delivery of MCAs to the Final Assembly Line stations in accordance with the planning schedule. Safe operations of Overhead Cranes with lifting capacities ranging from 6.5 tons to 50 tons, all with multiple lifting configurations. 

Meet the team:

• The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along two (soon to be three) production lines for the A220 and A320 Family aircraft. On the shop floor you’ll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft.

Your working environment:

Nearby on ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

Your challenges:

 ● Overhead crane operations in the Transhipment hangar, A320 Final Assembly Line, Final Phase hangars, and A220 FAL to receive and deliver the major aircraft components utilizing a variety of overhead crane configurations and lifting devices. 

● Operating heavy aircraft tow tugs for the movement of aircraft into and out of various hangars in support of pre-Final Operational Testing 

● Ensuring aircraft system readiness and proper configuration aircraft towing operations, cargo loading, aircraft mooring, electrical power connections, ventilation for air supply, and cabin access all in accordance with the Aircraft Maintenance Manual (AMM). MAA AOA training

● Coordinating logistical support for cannibalization, reallocation, out of sequence requests of aircraft materials, and the return of sea transport jigs. 

● Operation of heavy equipment to load/ unload shipping containers of MCAs using 30 k forklift.

 ● Operation of heavy equipment to support unloading of MCAs from sea jigs at heights of 20-30 feet using articulating man lift or scissor lifts.

 ● Fueling activities for ground support equipment (GSE). Using portable fuel tanks. 

● Adherence to various policies regarding accurate recording of completed work and work-in-progress by using daily job cards to record activities. 

● Notifies affected parties when clerical errors are discovered or documentation is incomplete. 

● Using SOIs to perform each task assigned and documenting any discrepancies. 

● Maintains accurate and up-to-date training records of EHS, SAP. 

● Ensure required daily pre-operational inspections of GSE are completed. 

Your boarding pass:

Education: 

● High School Diploma or equivalent

Experience: 

● 3 years of experience working with overhead cranes. 

● 3+ years of experience working in aviation ramp operations 

● 3+ years experience working with heavy equipment.

Qualified Experience / Skills / Training: 

● Overhead, Crane

● Aviation ramp operations 

● Heavy Equipment Operations 

● Logistic Operations 

● SAP experience preferred 

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now! 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.