Total 1,508 Others level Customer Service job vacancies in Blaydon-on-tyne, NE21 4AN

We are delighted to be able to offer an opportunity for a highly motivated, ambitious individual to join our well integrated team as a full time (10PA) Consultant in Paediatric Palliative Care Medicine.

This is a new clinical post, designed to support the continuing development of our clinical service. This is an exciting opportunity to join our very well-regarded CHIPS (Children’s Holistic integrated Palliative care Service) team and further development of paediatric palliative care across the North East and North Cumbria. Applicants must be willing to work in a dynamic and creative way to support patients and local teams throughout the region.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please read attached Job Description and Person Specification.

This post is jointly funded through NHS specialist commissioning and St Oswald’s Hospice. It has been created to strengthen both the CHIPS specialist palliative care provision across the North East and North Cumbria and enhance the specialist input with St Oswald’s hospice. We are seeking people who have undertaken GRID or equivalence training in Paediatric Palliative Care.

CHIPS are ambitious and innovative and are looking for a consultant colleague who can draw from experiences within NHS and hospice settings, and work with national organisations such as the Association of Paediatric Palliative Medicine to improve the care available to children across the North East and North Cumbria and contribute to raising both the local and national profile of the service.

For an informal discussion and further information regarding the opportunity and Directorate, please contact: Dr Jane Boyle (Acting head of service, CHIPS) on 0191 282 6408 or via email jane.boyle6@nhs.net or Dr Jo Elverson (Consultant in palliative medicine St Oswald’s/CHIPS) via email Joanna.elverson@nhs.net.

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Clinical:
The post will attract up to 10 programmed activities (7.0 CHIPS / 3.0 St Oswald’s). Within the 10 PA job plan, appropriate time will be built in for SPA activity.

Planned activities will include home, hospital and hospice visits, complex case meetings, contributing to specialist team MDTs and developing links within the region; with community teams and inpatient specialist teams. In addition to this, it is expected that at least one consultant each day will be available for unplanned activities such as clinical consults and urgent requests.

On-call Duties:
0.25 PA is included to cover weekend telephone advice 9am-5pm that occurs 1 in 5 weekends with CHIPS.

An availability supplement will be allocated to contribute to St Oswald’s on call arrangements (up to 1 in 4 non-resident on call which can be combined with weekends providing telephone CHIPS advice).

Currently there is no 24 hour advice line available for paediatric palliative care within our region, but with anticipated increase in funding it is expected that the successful applicant will contribute to an on call rota for specialist advice out of hours in the future.

Administrative:
The appointee will be expected to take a role in management and administration within the department.

Research:
The appointee’s help and involvement in current research within paediatric palliative medicine will be welcomed, and the development and extension of his/her own research fields will be encouraged. There is an opportunity for research to be supported within the job plan, and this can be discussed with the successful applicant if it is something that they are interested in pursuing.

The appointees will be expected to participate in audit and present audit data at palliative care service review meetings and at Directorate Clinical Governance Meetings.

Teaching and education:
The appointee will be expected to contribute to undergraduate teaching and post-graduate teaching, and to the higher specialist training of registrars in paediatrics as a clinical and/or educational supervisor.

The appointee will participate in the delivery of palliative care education across the region, according to need, to enable local teams who are delivering palliative care to develop their knowledge and skill in this area.

Miscellaneous:
The successful candidate will be expected on occasion to travel to any location across the North East and North Cumbria. Car sharing is encouraged and mileage is paid.

Office space, personal computer, teleconference facilities and secretarial assistance will be provided at the GNCH site. Team members will be equipped with phone and laptop as needed to facilitate work off-site when travelling. Office space, IT access and secretarial assistance will also be provided at the St Oswald’s site


This advert closes on Thursday 21 Nov 2024

Proud member of the Disability Confident employer scheme

The Supply Service are recruiting for a Deputy Care Manager on behalf of a Children's Residential home based in Stoke-on-Trent, Staffordshire.

Successful applicants will either be an experienced Deputy Care Manager of a existing Children's Care Home or a Team Leader / Senior who is looking to progress their career further into Management

Shift patterns: 2 on 4 off (with sleep ins)

As a Deputy Care Manager, you will be responsible for the leadership, direction and management of the residential young peoples services. The daily running of the home and ensuring the young people receive the highest standards of care tailored to their individual needs. Other responsibilities include staff management, budgeting and ensuring the home complies with all OFSTED standards with the support of a Care Managaer & Head of Care.

Essential capabilities:

Capable or experienced in managing a residential young peoples setting.
Capable or experienced in managing a staff team & staff rotas.
Hold excellent communication skills with a ‘can do’ attitude.
Completion of Level 3 Diploma with children and young people or equivalent.
Completion or willingness to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services (Or equivalent)
Excellent communication and leadership skills
Full UK driving licence
A passion for working with young people
An enhanced DBS check
Applicants will need to be flexible to work as per the needs of the home

Benefits of working with The Supply Service:

Your own dedicated contact
Regular work placements
Competitive rates of pay
Future long-term roles
Pay Parity (AWR)
Refer a Friend Scheme

Successful applicants are required to attend an online interview, complete Safeguarding training & must undertake a full enhanced DBS check.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Check telephone numbers, addresses, email addresses with patients Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits and telephone consultations onto the telephone consultation screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. Action repeats prescription requests following the practice guidelines and ensure that they are ready for collection by the patient within 48 hours. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Patient notes and correspondence: o Ensure that scanning and read-coding is up to date on a daily basis. Scanning must be double checked before being read-coded. Once letters are summarised on patients computerised medical records, they must be cross shredded. o Ensure that all recent correspondence is available when patients are seen. o Enter patient information onto their electronic records as required. Update telephone numbers and email addresses; liaise with secretaries for update of addresses. Update medical records as required. Premises: o Open up premises at the start of the day. De-activate alarm and make all necessary preparations to receive patients. o When last to leave at the end of the day, ensure that the building is totally secured, radiators, fans and internal lights are turned off and the alarm activated. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety and Infection Prevention and Control: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy and Infection Prevention and Control Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non- judgemental and respects their circumstances, feelings, priorities and rights.

Clinical: The post will attract up to 10 programmed activities (7.0 CHIPS / 3.0 St Oswalds). Within the 10 PA job plan, appropriate time will be built in for SPA activity. Planned activities will include home, hospital and hospice visits, complex case meetings, contributing to specialist team MDTs and developing links within the region; with community teams and inpatient specialist teams. In addition to this, it is expected that at least one consultant each day will be available for unplanned activities such as clinical consults and urgent requests. On-call Duties: 0.25 PA is included to cover weekend telephone advice 9am-5pm that occurs 1 in 5 weekends with CHIPS. An availability supplement will be allocated to contribute to St Oswalds on call arrangements (up to 1 in 4 non-resident on call which can be combined with weekends providing telephone CHIPS advice). Currently there is no 24 hour advice line available for paediatric palliative care within our region, but with anticipated increase in funding it is expected that the successful applicant will contribute to an on call rota for specialist advice out of hours in the future. Administrative: The appointee will be expected to take a role in management and administration within the department. Research: The appointees help and involvement in current research within paediatric palliative medicine will be welcomed, and the development and extension of his/her own research fields will be encouraged. There is an opportunity for research to be supported within the job plan, and this can be discussed with the successful applicant if it is something that they are interested in pursuing. The appointees will be expected to participate in audit and present audit data at palliative care service review meetings and at Directorate Clinical Governance Meetings. Teaching and education: The appointee will be expected to contribute to undergraduate teaching and post-graduate teaching, and to the higher specialist training of registrars in paediatrics as a clinical and/or educational supervisor. The appointee will participate in the delivery of palliative care education across the region, according to need, to enable local teams who are delivering palliative care to develop their knowledge and skill in this area. Miscellaneous: The successful candidate will be expected on occasion to travel to any location across the North East and North Cumbria. Car sharing is encouraged and mileage is paid. Office space, personal computer, teleconference facilities and secretarial assistance will be provided at the GNCH site. Team members will be equipped with phone and laptop as needed to facilitate work off-site when travelling. Office space, IT access and secretarial assistance will also be provided at the St Oswalds site

Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager on 01782 671522

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

The Supply Service are recruiting for a Residential Childcare Support Worker on behalf of a client based in Stoke-on-Trent.

Shift pattern of 2on/4off
Additional sleep-in rate

Our client are a vibrant company that provides integrated therapeutic care to children between the ages of 8 years & 18 years. They're dedicated to caring and making a difference to the lives of vulnerable children and seek to add to their supportive and passionate team. Full specialist training, support and continued personal development is available

Responsibilities include:

Creating a positive environment & atmosphere to accommodate the needs of the young person
Providing appropriate care and support as identified in the young person’s placement plan
Providing support & preparation towards independence for young people
Support & Guidance to young people by removing barriers to learning in order to promote effective participation, enhance individual learning, raise aspirations and achieve their potential.

Working environment includes:

Fully supported learning and development
Therapeutic - Child centered
Staff recognition rewards

Successful applicants will be empathetic, have a passion for child centered care and posses positive role model qualities. We provide the highest levels of care to our children and new additions to our team must respect the company ethos. It is essential that you hold a full driving license and are at least 21 years of age for insurance purposes. A good standard of education is required and applicants must either hold or be prepared to work towards a Diploma / NVQ Level 3 in Caring for Children & Young People.

This is a great opportunity to build a career in the care industry and make a real difference to the lives of young people.

Benefits:

Casual dress
A rota that promotes a healthy work-life balance
Company events
Company pension
Discounted or free food
On-site parking
Referral programme

Successful applicants are required to attend an online interview, complete safeguarding training & must undertake a full enhanced DBS check.

Deal with telephone and email requests for appointments ensuring that the correct protocols are followed for routine and urgent care Signpost patients to the correct service or clinician Deal with all general enquiries & explain procedures Process new and temporary registrations and relevant patient information as required Management of repeat prescriptions, ensuring they are processed accurately, timely and efficiently Take information from patients regarding transport requirements and add this to the Patient Transport System Input data into the patients healthcare records as necessary Open and direct post Photocopy documentation as required Take details of change of details, amend on Emis and notify the secretaries of patients out of the practice area. Charging patients the appropriate amount for private work, providing a receipt to the patient Ensure blood forms are ready for the phlebotomy clinic Greet visitors ensuring that all visitors sign in and direct them to the appropriate person Ensure clinical rooms are set for the beginning of each clinic Open and close the surgery as per the procedure Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Provide cover for reception during staff absences Support all clinical staff with general tasks as requested Undertake any additional duties appropriate to the post as requested by the partners or management team

In this role, you are accountable for: 1. Answering and responding to telephone and email enquiries appropriately. Dealing with enquiries from internal and external contacts appropriately which maybe sensitive and confidential information. 2. Develop and maintain effective information management systems. This will include developing and maintaining a shared reference, information and filing system both in paper and electronic form as appropriate. 3. Assist in the photocopying and distribution of information including the confidential documents. 4. Undertaking the preparation of documents as requested including letters, reports and email correspondence some of which may include confidential information. 5. Planning, arranging and attending meetings as requested. This includes agenda co-ordination, minute taking and dissemination of agendas and minutes, ensuring action points are recorded. 6. The booking of travel, accommodation and ordering of refreshments for meetings and reception of external visitors as appropriate. 7. Assisting in the administration of directorate wider business events or meetings by undertaking a wide range of duties to include but not limited to: typing of relevant papers, producing attendance lists, subsequent records and photocopying information. 8. General office duties such as photocopying and preparing information utilising relevant software applications where required, and circulating documents. 9. Acting independently and being able to work as part of a team. Need to monitor own workload and prioritise activities and take responsibility for self-management and to identify personal development needs to the benefit of the business. 10. Contributing to a culture of continuous improvement, customer and service excellence by adhering to agreed procedures and making suggestions for improvements.11. Adopting the Authority Values and Behaviours and exhibits these in working practices 12. Using the ORO system to facilitate the identification, delivery and evaluation of personal training and development activities.

My client, an established leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit an experienced Sales Estimator / Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to Graduates with 1-2 years experience and a relevent qualification in either Mechanical Engineering and/or Business.

Key Responsibilities:

• Receive and review Purchase Order Requisitions from Customers
• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications & Prepare quotations
• Liaise with manufacturing departments in the process of preparing bid documents
• Liaise between departments and suppliers
• Ensure you work safely throughout all activities in line with the company's safety standards and procedures
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans
• Ensure compliance with company policies, client requirements, and industry standards in all proposals
• Prepare and present proposal documents and presentations to clients, as required
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

My client, an established and leading manufacturer of components and assemblies for aerospace, petrochemical and general industrial markets, are currently looking to recruit a Senior Proposals Engineer to join their Commercial / Sales Team. We would also be interested in speaking to individuals with experience within an Engineering Purchasing environment looking to move into a more Sales / Proposals based environment.

Key Responsibilities:

• Prepare estimates from client's enquiry packages for review and pricing by the Proposals Manager.
• Review client specifications.
• Prepare quotations.
• Liaise with manufacturing departments in the process of preparing bid documents.
• Liaise between departments and suppliers.
• Prepare responses to post bid correspondence.
• Prepare documents for subsequent PO handover to Contracts Department.
• Review and analyse client requests for proposals (RFPs) and specifications to determine project requirements.
• Collaborate with engineering, sales, project management, and other internal teams to gather necessary information for proposal development.
• Develop detailed and accurate technical and commercial proposals, including scope of work, cost estimates, schedules, and project plans.
• Ensure compliance with company policies, client requirements, and industry standards in all proposals.
• Prepare and present proposal documents and presentations to clients, as required.
• Maintain up-to-date knowledge of industry trends, competitive landscape, and technical advancements.
• Coordinate with subcontractors and suppliers to obtain necessary quotations and technical data.
• Conduct risk assessments and develop mitigation strategies for proposal submissions.
• Manage multiple proposal projects simultaneously, ensuring timely completion and submission.
• Support post-submission activities, including client clarifications, negotiations, and contract finalisations.
• Review Proposals from Proposals Engineers to ensure it conforms with the requirements.
• Mentor and guide junior proposal engineers and other team members.
• Promote a collaborative and high-performance culture within the proposals team.

Candidate Requirements:

• Previous experience working in estimating and/or sales, ideally within an industrial engineering and/or manufacturing sector
• The ability to read and interpret engineering drawings
• Have a good understanding of Welds, Fabrication and Stainless Alloys
• Previous fabrication / welding experience would be highly desirable
• Strong organisation skills with the ability to communicate clearly and effectively across all levels of business, both internally and externally

Support Worker
Are you a compassionate and dedicated individual with CPI/MAPA training, seeking flexible work opportunities in the field of social care? Join our team as a Support Worker and make a meaningful difference in the lives of others.
Full Time Permanent Role
Hourly Rate £11.44 per hour.
Social Care & Education are looking to recruit Support Workers to work in a fantastic specialist supported living service for adults.
As a Support Worker, you will play a vital role in providing high-quality care and support to our clients service users.
Your responsibilities may include:
• Assisting individuals with daily living tasks, such as personal hygiene, meal preparation, and household chores.
• Providing emotional support and companionship to service users and promoting well-being.
• Administering medication as prescribed and ensuring adherence to care plans
• Implementing behaviour management strategies in accordance with CPI/MAPA training to ensure the safety and dignity of all individuals.
Requirements:
• Valid CPI/MAPA training certificate
• Previous experience with Challenging Behaviour
• Strong interpersonal and communication skills
• Empathy, patience, and a genuine passion for supporting others.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
• Confident and fully able to use a hoist as and when required
Benefits:
• Competitive hourly rate.
• Flexible working hours to suit your lifestyle and commitments.
• Weekly pay.

Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.

MANAGER

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

o As a valued member of our team, each of us is there to help deliver the quality-of-life people with disabilities deserve. By doing so, we will be supporting our service users to reach their full potential.
o As a Manager you will help to ensure that Walsingham Support's care is of high quality and person-centred and you will help to ensure that care is tailored to the needs of each individual and based on their lifestyle.
o Managers in our services ensure a high quality and well maintained environment for those we support.
o Each team is expected to work from a care plan, providing help with day to day living tasks. This might include personal care, meal preparation, housekeeping, providing emotional support, social interaction and visits to activities in their communities.


WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS TO EACH MANAGER:

o Favourable working hours, including part-time roles and bank positions.
o 28 days annual leave (20 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
o Double pay if you work on bank holidays.
o Pension scheme contributions.
o We can support you to develop in your chosen career field and gain professional qualifications through our apprenticeship offer
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Employee Assistance Programme supplied by HealthAssured
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Access to Blue Light Card savings


This is a wonderfully varied role where you will build genuine relationships with the people you care for and your staff team.

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism, brain injuries and other complex needs. We're different because we pride ourselves on putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

At Walsingham Support, our staff teams are the linchpin of our organisation and they are passionate about our ambition. We work in an equal and diverse society in which people with disabilities are citizens in their own right. We support them so that they can reach their own potential. By working with Walsingham Support, you'll be supporting disabled people live their lives to the full.

OUR VISION:

o Walsingham Support will grow to become a leader in the social care sector to meet the evolving needs of people we support and the higher expectations they have around how they live.
o We will reinforce the voices of all those with learning disabilities, autistic people and other complex needs to challenge the status quo, disrupt perceived limitations and influence sector wide change.


OUR MISSION:

o We see the person not the limitations. We work alongside adults with complex needs to fulfil their life aspirations. We employ and develop exceptional people. We are agile, continuously learning as we respond to evolving needs.


OUR VALUES:

o PEOPLE FOCUSED: Whether it is staff or the people we support, we strive for people to live their best lives.
o ONE TEAM: Achieving meaningful outcomes by coming together to create a friendly, proactive and inclusive culture.
o SAY IT AS IT IS: Every voice is heard and respected, we encourage open and transparent communication.
o AMBITIOUS: Determined to be the best in everything we do.


When we hire new people, we look for team players who take pride in what they do and adopt a can-do attitude. Each and every member of the team plays a vital role in making a huge difference to individual lives by helping them to reach their full potential. In return, well help you to exceed your career ambitions, aims and aspirations.

THE BENEFITS OF WORKING FOR A CHARITY

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.

DEPUTY MANAGER

Salary £26,208

37.5 HOURS PER WEEK

DEPUTY MANAGER

We are seeking a dedicated and experienced Deputy Manager to join our team at Budge Lane, Mitcham. The successful candidate will assist the Registered Manager in overseeing the day-to-day operations of our residential home, ensuring the delivery of person-centred care and support to our service users.

KEY RESPONSIBILITIESDEPUTY MANAGER:

o The Deputy Manager will assist the Registered Manager in the overall management of the service, ensuring compliance with CQC regulations and company policies.
o Provide leadership and support to a team of support workers, promoting a positive and inclusive working environment.
o The Deputy Manager will develop and implement care plans tailored to the individual needs and preferences of residents.
o Monitor the quality of care provided, conducting regular audits and addressing any areas for improvement.
o The Deputy Manager will liaise with external agencies, healthcare professionals, and families to ensure holistic care for residents.
o Support the recruitment, training, and development of staff members.
o The Deputy Manager will participate in on-call duties as required, providing emergency support outside regular working hours.


REQUIREMENTS DEPUTY MANAGER:

o Ideally NVQ Level 3 in Health and Social Care or equivalent qualification.
o Previous experience in a supervisory or managerial role within a residential or social care setting.
o Strong understanding of CQC regulations and standards.
o Excellent communication, leadership, and organizational skills.
o Compassionate, empathetic, and committed to promoting the independence and well-being of service users.
o Ability to work flexibly, including evenings, weekends, and on-call duties if required.


DEPUTY MANAGER

Work with Walsingham and make a real difference to people's lives

Walsingham Support has been operating across England and Wales since 1986. We enhance the lives of people with learning disabilities, autism and other complex needs. We're different because we pride ourselves in putting the people we support at the centre of everything we do. We do this by delivering specifically tailored support for every individual we work with.

As a valued member of our team, each of us is there to help deliver the quality-of-life people with disabilities deserve. By doing so, we will be supporting our service users to reach their full potential.

As a Deputy Manager you will help to ensure that Walsingham Support's care is of high quality and person-centred and you will help to ensure that care is tailored to the needs of each individual and based on their lifestyle.

Managers in our services ensure a high quality and well maintained environment for those we support.

Each team is expected to work from a care plan, providing help with day to day living tasks. This might include personal care, meal preparation, housekeeping, providing emotional support, social interaction and visits to activities in their communities.

WE REALLY CARE ABOUT OUR STAFF AND OFFER A WIDE RANGE OF BENEFITS TO EACH DEPUTY MANAGER:

o Favourable working hours, including part-time roles and bank positions.
o 28 days annual leave (20 days leave + 8 days bank holidays), rising up to 38 days depending on length of service.
o Double pay if you work on bank holidays.
o Pension scheme contributions.
o We can support you to develop in your chosen career field and gain professional qualifications through our apprenticeship offer
o Life assurance equal to three times your salary.
o Bereavement helpline.
o Employee Assistance Programme supplied by HealthAssured
o Walsingham Rewards Scheme with extensive discounts on everyday items.
o Exceptional training and continuing professional development opportunities.
o Long service awards.
o Eyecare vouchers.
o Outstanding work bonus payments.
o Recommend a friend bonus of £250.
o Access to Blue Light Card savings


This is a wonderfully varied role where you will build genuine relationships with the people you care for and your staff team.

THE BENEFITS OF WORKING FOR A CHARITY

Working for a charity can offer a range of unique benefits compared to working for a commercial business. If it is your first time applying for a job at a charity organisation below are some of the notable differences between us and a commercial, corporate organisation:

o SENSE OF PURPOSE: Many people find working for a charity to be more personally fulfilling because they contribute to a cause or mission that aligns with their values. The sense of purpose derived from making a positive impact on society can be a powerful motivator.
o SOCIAL IMPACT: Charities typically focus on addressing social issues, whether it's healthcare, education, poverty, or the environment. Working for a charity allows employees to be part of efforts to create positive social change and improve the lives of others.
o DIVERSE AND INCLUSIVE ENVIRONMENT: Charities often have a strong commitment to diversity and inclusion, reflecting the diverse communities they serve. Employees may find themselves working alongside people with varied backgrounds and perspectives.
o SKILL DEVELOPMENT: Working for a charity may provide opportunities for employees to develop a wide range of skills. With limited resources, employees often take on multiple roles and responsibilities, allowing for skill diversification and professional growth.
o COMMUNITY ENGAGEMENT: Charities are usually deeply connected to the communities they serve. Employees may have the chance to engage directly with beneficiaries, volunteers, and community partners, fostering a strong sense of community and interconnectedness.
o FLEXIBILITY AND PASSION-DRIVEN WORK: While this may not be universally true, some charities offer a more flexible work environment, recognising the passion and commitment of their employees. This can lead to increased job satisfaction and work-life balance.
o POSITIVE WORKPLACE CULTURE: Charities often foster a positive and collaborative workplace culture where employees share a common goal and work together to achieve it. This sense of camaraderie can contribute to a supportive and encouraging work environment.
o YOU ARE NOT MAKING MONEY FOR A BOARD OF DIRECTORS: At Walsingham, any surplus funds generated by the charity goes back into the care of the service users not pay bonuses to directors.
o JOB STABILITY: According to Tori Utley's article for Forbes magazine in 2016, charities are less likely to take risks when expanding, so are less likely to suffer financially compared to companies that focus purely on profit. Many non-profit organisations do not have private owners, and they do not issue stock or pay dividends as rewards.