Total 25,730 technical support engineer job vacancies in Customer Service category in The United States of America

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

• Respond to customer queries via email, ticketing management system, and over the phone.
• Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
• Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
• management, employee claims, and time and attendance.
• Diagnose and resolve technical issues by identifying the root cause and providing solutions.
• Ensure customer queries are resolved within established response and resolution times.
• Collaborate with other teams to escalate complex issues when necessary.
• Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

• Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
• Excellent problem-solving skills and the ability to think logically and provide structured solutions.
• Proficiency in English with excellent written and verbal communication skills.
• Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

• Experience with Unit4 Prosoft HRMS.
• Prior experience in a customer support role.
• Familiarity with HR software systems and technical support processes.

Personal Attributes:

• Organized and able to manage time effectively.
• Able to prioritize tasks and handle multiple customer queries simultaneously.
• Patient, with good customer service etiquette.
• Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

• This position reports directly to Oligo senior management.

Benefits:

• Competitive salary with annual increment.
• Increasing annual leave based on years of service.
• Comprehensive medical benefits.
• Collaborative work environment.
• Training and development opportunities.

Join Our Team:

• If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

Main purpose of the job:

The main purpose of the Senior Executive - Customer Service (Team Leader) in the Collections Department (Inbound Team) is to lead and support a team in achieving collection performance targets, while ensuring compliance, improving processes, and delivering excellent customer service.

Job Description:

• To ensure staffs are adhere with the Company's internal policies and guidelines as well as BNM and regulatory requirements.
• Supervising day-to-day inbound collection team operations and handle escalation call from inbound officer.
• Responding to customer service issues in a timely manner.
• To monitor and manage team on daily basis.
• To conduct call quality monitoring, relief team member and handling incoming calls
• Maintaining accurate records and documenting all inbound team activities and discussion
• Assessing service statistic and preparing detailed reports based on findings.
• To remind customer regarding payment due date and another information to help customer make payment in a timely manner
• To drive for first call resolution for any customer grivance within specified time frame
• Proactively attending customer's need and queries, provide solution to their problems.
• To communicate with various department in order to maintain goodwill and resolve customers problem.
• To relief Unit Head on any operation support related matter to ensure operation running smoothly if require.
• To perform any ad-hoc task/matters assign by Management.

Job Requirements:

• A diploma or degree in business, finance, or a related field.
• At least 3-5 years of experience in customer service or collections, with some experience in a leadership or supervisory role.
• Proven track record in managing a team and achieving collections targets.
• Strong leadership and people management skills.
• Excellent communication and negotiation skills.
• Problem-solving and conflict resolution abilities.
• Ability to work under pressure and meet deadlines.
• Proficiency in using collections software, and MS Office tools.
• Knowledge of collections processes and relevant legal/compliance regulations.
• Strong attention to detail and organizational skills.
• Ability to handle escalations and customer disputes effectively.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

JOB DESCRIPTION

• Process incoming orders for customized furniture projects accurately and efficiently.
• Review order details, specifications, and customer requirements to ensure clarity and accuracy.
• Communicate with sales personnel and/or clients to clarify any discrepancies or gather additional information related to their orders to ensure order accuracy.
• Coordinate with the production team to schedule and prioritize orders based on deadlines and capacity.
• Monitor order progress and address any issues or delays that may arise.
• Liaise with internal departments, such as design, production, and logistics, to ensure smooth order execution.
• Maintain accurate records of all orders, including relevant documents and communication.
• Provide timely updates to sales personnel, and/or clients on the status of their orders and resolve any inquiries or concerns they may have.

JOB REQUIREMENTS:

• Minimum high school diploma or equivalent, with a preference for a diploma or degree in in furniture design or related field.
• Ability to read and write Mandarin is an added advantage.
• Proficiency in using order management software and other relevant computer programs
• Strong attention to detail and ability to accurately process customer orders.
• Familiarity with customized furniture manufacturing processes and materials.
• Ability to work collaboratively with different teams, including sales, production, and logistics
• Strong problem-solving skills and ability to resolve customer issues or inquiries related to order processing
• Ability to work under pressure and meet deadlines.
• Strong customer service orientation and commitment to ensuring customer satisfaction.

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

NADI is a program that has been restructured by the MCMC and is based on five core pillars: entrepreneurship, lifelong learning, self-wellbeing, awareness, and government initiatives.

Job Description:

• Promote Internet Center facilities to the local community to ensure high usage.
• Assist in periodic events organized for the Internet Center by authorized parties.
• Prepare bi-weekly reports on Internet Center customers, users, finances, etc.
• Provide basic technical support for Internet Center facilities and equipment.
• Carry out assignments at locations other than the hosted Internet Center upon request.
• One-year contract (12 months) that will be renewed annually.
• Must have a diploma or degree in education.
• Age not exceeding 35 years.
• Location: Desa Mentari, Desa Mentari 3, PKNS Section 24, Kampung Haji Mohd Sharif & Pangsapuri Seri Pelangi.

For more information, please email or WhatsApp your CV to:

• Email: hana@telnetintl.net
• WhatsApp: 013-434 0646

Perks & Benefits

• Annual leave
• Medical leave
• Medical insurance
• Hospitalization leave

Availble working locations :

• Desa Mentari
• Desa Mentari 3
• PKNS Seksyen 24
• Kg Haji Mohd Sharif
• Pangsapuri Seri Pelangi

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Insurance
• EPF / SOCSO

Job responsibilities:

1.          Meet or exceeds the sales target set by the Company

2.          Deep understanding of company products and solutions

3.          Strong sales kills to identify opportunities, build relationship and close deals

4.          Provide pre-sales technical assistance and after sales support to key clients

5.          Must be customer focused, understanding the needs and preference of clients

6.          Ensure timely fulfilment of orders

7.          Provide consultation to clients on technical issues

8.          Prepare weekly and monthly sales reports

Requirements:

1.          Degree or Diploma in Electrical and Electronic or its equivalent

2.          Minimum 2 years of experience in the telecommunication industry

3.          Independent, driven and results oriented

4.          Proficient in Mandarin as the role requires dealing with Mandarin speaking clients

5.          Experience in handling large projects is an advantage

6.         Fresh graduate is encouraged to apply as training will be provided

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Medical insurance
• Paid training and development

角色描述

我們正在馬來西亞尋找一名初級技術專家加入我們充滿活力的團隊。

作為技術專家，您將在向潛在客戶展示和推廣我們的產品功能、優勢和頂級品質方面發揮關鍵作用。您將成為尋求專家協助、解決技術疑問並對客戶可能遇到的任何問題進行故障排除的首選人員。

為了成功地完成這項工作，個人必須具有高能量水平，並且能夠及時有效地履行每項基本職責。以下列出的要求代表了所需的最低知識、技能和能力水準。我們的工作環境快節奏且令人興奮！

職責

• 進行產品演示，向潛在客戶（包括室內設計師、木匠和建築師）展示功能、優點和應用。
• 為客戶提供產品故障排除、解決技術疑問並及時解決問題的專家協助，以確保客戶滿意。
• 根據室內設計師、木匠和建築師的具體需求提供全面的產品培訓課程，使他們能夠在自己的專案中有效地利用我們的產品。
• 與跨職能團隊成員合作，為主要客戶組織和執行產品培訓計劃，確保與業務目標和客戶要求保持一致。
• 進行產品演示，向潛在客戶（包括室內設計師、木匠和建築師）展示功能、優點和應用。
• 為客戶提供產品故障排除、解決技術疑問並及時解決問題的專家協助，以確保客戶滿意。
• 隨時了解產業趨勢、產品開發和競爭對手產品的最新動態，為客戶提供明智的指導和建議。
• 與客戶建立並維持牢固的關係，了解他們的需求和挑戰，以提供個人化的支援和指導。
• 協助開發產品文件、培訓材料和資源，以促進有效的產品採用和使用。
• 能與木工聯絡溝通，了解木工加工知識。
• 更新技術報告並在CRM系統中維護準確的記錄。

要求

• 文憑、A-Level 或同等實務經驗。
• 至少 1 年相關經驗。
• 必須擁有自己的車輛，並且必須願意在全國範圍內（整個馬來西亞）旅行。
• 具有技術支援或客戶服務職位的經驗，最好是在木工行業。
• 顧客導向和適應/應對不同個性的能力。
• 良好的演講技巧

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險

職位描述

• 準確且有效率地處理定製家具項目的傳入訂單。
• 查看訂單詳細資訊、規格和客戶要求，以確保清晰度和準確性。
• 與銷售人員和/或客戶溝通，澄清任何差異或收集與其訂單相關的其他信息，以確保訂單準確性。
• 與生產團隊協調，根據截止日期和產能安排訂單並確定訂單的優先順序。
• 監控訂單進度並解決可能出現的任何問題或延遲。
• 與設計、生產、物流等內部部門聯絡，確保訂單順利執行。
• 保留所有訂單的準確記錄，包括相關文件和通訊。
• 及時向銷售人員和/或客戶提供訂單狀態的最新信息，並解決他們可能有的任何疑問或疑慮。

職位要求：

• 最低高中文憑或同等學歷，優先考慮家具設計或相關領域的文憑或學位。
• 能夠讀寫普通話是一個額外的優勢。
• 熟練使用訂單管理軟體和其他相關電腦程式
• 對細節的高度關注和準確處理客戶訂單的能力。
• 熟悉訂製家具製造工藝和材料。
• 能夠與不同團隊協作，包括銷售、生產和物流
• 強大的問題解決能力以及解決與訂單處理相關的客戶問題或查詢的能力
• 能夠在壓力下工作並按時完成任務。
• 強而有力的客戶服務導向和確保客戶滿意度的承諾。

津貼和福利

• 休閒著裝要求
• 個人發展機會
• 有薪培訓和發展

Job responsibilities:

1.          Meet or exceeds the sales target set by the Company

2.          Deep understanding of company products and solutions

3.          Strong sales kills to identify opportunities, build relationship and close deals

4.          Provide pre-sales technical assistance and after sales support to key clients

5.          Must be customer focused, understanding the needs and preference of clients

6.          Ensure timely fulfilment of orders

7.          Provide consultation to clients on technical issues

8.          Prepare weekly and monthly sales reports

Requirements:

1.          Degree or Diploma in Electrical and Electronic or its equivalent

2.          Minimum 2 years of experience in the telecommunication industry

3.          Independent, driven and results oriented

4.          Proficient in Mandarin as the role requires dealing with Mandarin speaking clients

5.          Experience in handling large projects is an advantage

6.         Fresh graduate is encouraged to apply as training will be provided

Perks & Benefits

• Commission and bonus
• Free snacks / Happy hours
• Medical insurance
• Paid training and development

職位簡介

主要 – 以客戶為導向的服務代表充當聯絡人，準確且有效率地解決客戶可能面臨的任何新問題。確保卓越的服務標準並維持較高的客戶滿意度。

第二——有效管理大量數據，將數據轉化為訊息，將資訊轉化為洞察力。目標是插入、更新和維護準確的資料以確保順利運作。

工作職責：

• 有效管理來電，辨識並獲取客戶需求，實現客戶滿意度
• 處理投訴，限期提供適當解決方案並跟進確保解決
• 技術團隊與客戶之間的內部聯絡
• 解釋數據、分析結果並向管理階層和客戶提供持續報告
• 編譯、驗證準確性並檢查資料是否有缺陷或錯誤，如果可能，糾正任何不相容性
• 保存客戶互動記錄、處理客戶帳戶並歸檔文件

要求：

• 文憑或更高學歷
• 優秀的英語和馬來語溝通和寫作能力
• 精通電腦（Microsoft Office – Word、Excel 等）
• 良好的時間管理能力以及獨立工作和團隊合作的能力
• 提供培訓

津貼和福利

• 中心位置
• 免費小吃/歡樂時光
• 保險
• 公積金 / 社險

Responsibilities:

• Handle campaign related enquiries received from various channel i.e agency force. 
• Perform checking on the related enquiries and revert within turn-around-time
• Manage campaign rewards fulfilment processes which including reconciliation and verification.
• Assist in User Acceptance Testing (UAT) for system enabled for campaign purposes.
• Drafting communication materials and proofreading campaign materials.
• Support operational tasks as needed to ensure smooth execution of campaign and related activities.

Qualifications:

• Diploma with 1 years of relevant experiences are welcome to apply
• Fresh degree with corporate internship experiences are welcome.
• Good communications skills in both written and verbal
• Details oriented
• Able to communicate in Mandarin & Cantonese will be added advantages. 

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?

Perks & Benefits

• Employee equity