Total 36,168 service centre manager job vacancies in Customer Service category in The United States of America

Details:

• Salary: Up to $7,000/month with Variable Bonus
• Industry: Automotive
• Location: Redhill

Overview
We are seeking an innovative and strategic Call Centre Manager to lead customer experience initiatives and maintain exceptional retail standards. This role is pivotal in enhancing customer satisfaction, managing the Customer Experience Call Centre, and ensuring seamless collaboration with Sales, Aftersales, and Marketing teams.

The ideal candidate will be customer-focused, data-driven, and passionate about delivering world-class service while fostering a customer-centric culture.

Key Responsibilities

• Develop and implement innovative customer experience strategies to enhance satisfaction and loyalty
• Lead and inspire the Customer Experience Call Centre team, fostering a culture of accountability and excellence
• Continuously improve the customer journey by identifying and addressing touchpoints for enhanced service delivery
• Oversee the resolution of customer complaints and quality-related issues to ensure timely and satisfactory outcomes
• Analyze customer feedback and performance data to identify trends and develop actionable strategies
• Train and develop staff to uphold high service standards and maintain a professional customer approach
• Partner with Sales, Aftersales, and Marketing teams to ensure a consistent and seamless brand experience
• Define, maintain, and communicate retail standards to reflect the brand's quality and sophistication in customer interactions
• Ensure a visually compelling and customer-friendly retail environment

Requirements

• Bachelor’s degree in Business, Communications, or a related field
• At least 5 years of experience in Customer Experience or Service Management, preferably within the automotive or related industries
• Proven leadership experience in managing teams and improving customer service performance
• Strong strategic thinking and analytical skills

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Position: Service Manager
Reporting to: Regional Manager
Location: South Lanarkshire
Service: Autism Support
Salary: £39,000 - £43,000

Responsibilities:
* Train and development manager and teams to ensure a constant high quality of support in like with the organisations policies and procedures and governing bodies such as Care Inspectorate and SSSC. Promote continuous development.
* Gain a strong understanding and ensure needs are met for people with autism and their families.
* Create and maintain relationships with stakeholders.
* Promote the organisations values and participate in the community to support better outcomes, in turn contributing to the growth of the service.
* Participate in audits, budget control and service design.
* Support the recruitment process in line with safer recruitment.

Requirements:
* Hold SVQ4 in Health and Social Care or equivelant.
* Hold 3-5 years' experience within the health and social care sector.
* Management experience within the health and social care sector.
* A strong knowledge and understanding of autism support.
* Decision making, knowledge in budgeting, excellent communication skills, leading a team with training support.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

We're recruiting for an experienced Service Manager for a supported living service in Radlett, Hertfordshire. This pivotal role involves leading a team supporting individuals with learning disabilities and complex needs, ensuring high standards of care, and managing the transition from inpatient care to a supported living model.
Key Responsibilities:

• Lead and manage a team in a medium to large supported living setting.
• Oversee the transition process for individuals with complex needs.
• Ensure compliance with legal frameworks (e.g., DoLS).
• Manage budgets and maintain financial viability.
• Provide practice leadership to develop and align best practices within the team.
• Be part of an on-call rota.

What we're looking for:

• Experience managing supported living or residential services.
• A background in supporting individuals with learning disabilities and complex needs.
• Strong leadership, coaching, and team development skills.
• Knowledge of relevant legal frameworks (e.g., DoLS, best interest requirements).
• NVQ Level 3 or QCF Level 5 (or willingness to obtain).
• Full UK driving licence.

Benefits include:

• £37,080 per annum.
• High-quality training and career development.
• Flexible working hours.
• Up to 28 days annual leave (pro-rata).
• Contributory pension scheme.
• Health portal access & employee support.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are Eden Futures. We deliver exceptional support to people diagnosed with a learning or physical disability, acquired brain injury, autism or a mental illness.​

We are looking to recruit a Service Manager within our Supported Living Services based in Nottingham. As the Service Manager you will be responsible for providing clear and structured day to day leadership, and support to the local team to ensure the highest quality of service is delivered.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Benefits Include:

• Take your Birthday off plus 25 days holiday
• Free DBS Check
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Opportunities to develop through Eden’s Aspire programmes such as our Leadership Development Programme
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

• Be vigilant and proactive in reporting any safeguarding concerns you may have about vulnerable individuals in your care
• Proactively assist in seeking out new opportunities for growth and development of the service whilst protecting and safeguarding the Company’s values and culture
• Ensure that all new team members are appropriately recruited into the Company and analyse initial training and development needs
• Work in conjunction with the training team to ensure all staff receive the correct training
• In conjunction with the management team, recruit and select new staff taking an active part in the interview process
• Lead staff in enabling the service users to live fulfilling lives based around their individual needs and aspirations
• Attend interviews for potential new packages of care and support as required with the senior management team
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of service users
• Implement induction/assessment programmes for all new service users, in conjunction with the wider management team
• Understand and promote a person centred and needs led approach to deliver a quality service which fully complies with the Eden philosophy, values, policies and procedures
• Understand the wider implications of the business in relation to the commissioning process, audit and inspection (CQC etc.)
• Always promote a professional image of the service and the Company.
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc
• Ensure effective communication is established and maintained throughout the service and with external agencies, service users and their circle of support
• Ensure effective partnership working with external training and provider / agencies (i.e. NAS, SaLT and psychology services)

• Strong supervisory skills with the ability to support and develop a team
• Be qualified to a minimum standard of Level 2 in Health and Social Care
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)
• Ability to work effectively in a fast paced, demanding role

Registered Service Manager - £42,000 Depending on experience

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our in Streatham. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Centre Manager

• Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
• Working location: Bukit Timah
• Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Centre Manager

• Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
• Working location: Bukit Timah
• Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Centre Manager

• Working hours : 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
• Working location: Bukit Timah
• Salary: $3500 - $4200

Job Description:

• The firm specialises in English language and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English language enrichment to our customers.
• We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment center. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities:

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction

Requirement:

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Sales and customer relationship management skills.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• A passion for education and commitment to delivering outstanding service.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : supreme.lydiachieng@gmail.com

The Supreme HR Advisory Pte Ltd

Reg No: R1988890

EA No: 14C7279

Routes Healthcare – Service Manager - Complex Care-North East and Yorkshire

Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Service Manager to join our team in the North East and Yorkshire region. This is your chance to make a profound impact on the lives of those who need it most.

What we offer:

• A challenging yet rewarding full-time position

  
  

  • Competitive salary up to £60,000, depending on your experience

    
    

    • Performance-based bonuses to recognise your hard work and dedication

      
      

      • The opportunity to inspire complex care services in your region

        
        

        As our new Service Manager, you will be the driving force behind our commitment to excellence. You'll ensure compliance with regulatory requirements while fostering a culture of compassionate, person-centred care. Your leadership will be the cornerstone of our mission to build a community where both clients and care workers thrive.

        You will need to be passionate about making a difference and know how to motivate and inspire a team, we want to hear from you.

        A little about us

        We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care. And that’s not just for our clients but for our workers too.

        For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

        If this sounds like a company you’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more?

        We want to help you flourish in your career - Routes gives you the tools and support you’ll need,so you can focus on what truly matters: delivering good care to your community.

        What does this mean?

        • You’ll be part of a team where everyone comes together/leans on each other.

          
          

          • Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.

            
            

            • Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.

              
              

              • Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop

                
                

                • We recently rolled out Digital Care Plans, making our operations more efficient

                  
                  

                  • Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs

                    
                    

                    • Were rated ‘good’ with CQC. You’ll need to maintain/improve this

                      
                      

                      And of course, just a few extra little perks like...

                      • Wellbeing and financial support with our Employee Assistance Program (EAP)

                        
                        

                        • 25 days holiday, additional bank holiday leave plus an extra day off for your birthday

                          
                          

                          • Saving for future-you with our Pension Scheme

                            
                            

                            • A competitive salary plus an attractive bonus package based on service performance

                              
                              

                              • A fun, friendly and supportive workplace (we have many great personalities!)

                                
                                

                                So, what do you think? If you’re interested in joining Routes as a Service Manager in the North East and Yorkshire region, here’s what we’re looking for from you:

                                • Someone passionate about putting people first

                                  
                                  

                                  • Organisational & time management skills

                                    
                                    

                                    • You’ll be a motivated self-starter with an enthusiastic approach

                                      
                                      

                                      • Experience in upholding compliance in-line with CQC regulations and industry legislation such as Health and Social Care Act and Care Standards Act and hold a CQC registration
                                        

                                        
                                        

                                        • Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis

                                          
                                          

                                          • Experience of managing a team of healthcare professionals such as case managers and registered nurses

                                            
                                            

                                            • You will need to be a driver with access to your own car for work

                                              
                                              

                                              Your core role will include:

                                              • To take ownership of complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically

                                                
                                                

                                                • Drive a team of nurse and case managers co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice

                                                  
                                                  

                                                  • Upholding high standards in care and prioritising a person-centred approach

                                                    
                                                    

                                                    • Prioritising individual wellbeing in our care practices

                                                      
                                                      

                                                      • Being a responsive advocate for complaints and safeguarding, and encouraging improvement

                                                        
                                                        

                                                        • Overseeing comprehensive care plans and risk assessments

                                                          
                                                          

                                                          • Providing support for your team and care packages through observations and mentoring sessions, and regularly reviews

                                                            
                                                            

                                                            • To collaborate with stakeholders including integrated care boards (ICB’s), commissioners, clinicians, and multi-disciplinary teams.

                                                              
                                                              

                                                              • An excellent understand of the healthcare market and be commercially driven.

                                                                
                                                                

                                                                
                                                                This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you!

We are looking for an experienced food service manager to join our team. The food service manager’s responsibilities will include ensuring that all meals are properly portioned and presented and resolving customer complaints. You should also be able to expedite service during busy periods by assisting in serving customers and processing payments.

To be successful as a food service manager, you should be detail-oriented and knowledgeable about food health and safety regulations. Ultimately, an exceptional food service manager should be able to multitask as well as demonstrate excellent leadership, problem-solving, and customer service skills.

Food Service Manager Responsibilities:

• Recruiting, training, and managing food service employees.
• Scheduling employee work hours to ensure that all shifts are adequately covered.
• Completing payroll and maintaining employment records.
• Ensuring that customers are served quality food in a timely manner.
• Regularly inspecting all work areas to ensure compliance with food health and safety regulations.
• Taking inventory of food supplies and other consumables, ordering necessary supplies as needed, and receiving deliveries.
• Accurately tallying all cash and charge slips.
• Reviewing sales records to determine which menu items are most profitable.
• Arranging cleaning and maintenance services including trash removal, pest control, deep cleaning, and equipment maintenance, as needed.
• Switching off all lights and enabling the alarm system at the close of business.

Food Service Manager Requirements:

• Proven experience working in the food service industry.
• Sound knowledge of labor laws as well as food health and safety regulations.
• Excellent organizational and problem-solving skills.
• Outstanding leadership and management skills.
• Exceptional communication and customer service skills.
• Attention to detail.
• The ability to stand for extended periods.

Details:

• Salary: Up to $7,000/month with Variable Bonus
• Industry: Automotive
• Location: Redhill

Overview
We are seeking an innovative and strategic Call Centre Manager to lead customer experience initiatives and maintain exceptional retail standards. This role is pivotal in enhancing customer satisfaction, managing the Customer Experience Call Centre, and ensuring seamless collaboration with Sales, Aftersales, and Marketing teams.

The ideal candidate will be customer-focused, data-driven, and passionate about delivering world-class service while fostering a customer-centric culture.

Key Responsibilities

• Develop and implement innovative customer experience strategies to enhance satisfaction and loyalty
• Lead and inspire the Customer Experience Call Centre team, fostering a culture of accountability and excellence
• Continuously improve the customer journey by identifying and addressing touchpoints for enhanced service delivery
• Oversee the resolution of customer complaints and quality-related issues to ensure timely and satisfactory outcomes
• Analyze customer feedback and performance data to identify trends and develop actionable strategies
• Train and develop staff to uphold high service standards and maintain a professional customer approach
• Partner with Sales, Aftersales, and Marketing teams to ensure a consistent and seamless brand experience
• Define, maintain, and communicate retail standards to reflect the brand's quality and sophistication in customer interactions
• Ensure a visually compelling and customer-friendly retail environment

Requirements

• Bachelor’s degree in Business, Communications, or a related field
• At least 5 years of experience in Customer Experience or Service Management, preferably within the automotive or related industries
• Proven leadership experience in managing teams and improving customer service performance
• Strong strategic thinking and analytical skills

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293