Search result for all job vacancies on Jobstore

YFS Corporate (M) Sdn Bhd

Outlet Manager ( Setia City Mall )

Full-time

Shah Alam, Selangor

Customer Service

1 week ago

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YFS Corporate (M) Sdn Bhd

Outlet Manager ( IOI City Mall )

Full-time

Putrajaya, Putrajaya

Customer Service

1 week ago

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PDS Safety (Malaysia) Sdn Bhd

Admin Assistant - Customer Service

Full-time

Iskandar Puteri, Johor

Customer Service

2 weeks ago

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TRIANGLE WORLDWIDE SDN BHD

Senior / Asst Manager - Sea Freight Department

Full-time

Shah Alam, Selangor

Customer Service

4 days ago

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Meng MB Trading Sdn Bhd

Customer Service Junior Executive / 客戶服務初級主管

Full-time

Ulu Tiram, Johor

Customer Service

1 week ago

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Plus Quay Logistics Sdn. Bhd.

Customer Service Executives / 客戶服務主管

Full-time

Klang, Selangor

Customer Service

2 weeks ago

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Tiramizoo Sdn Bhd

Junior Support Manager/Support Executive

Full-time

Puchong, Selangor

Customer Service

2 weeks ago

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

Support sales colleague to conduct online or physical system demo.
Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
Provide system expertise knowledge to sales colleagues.

Team Coordination

Report and manage resolutions of system bugs or new feature requests.
Liaise with the support team and product team in Germany to ensure service level agreements are met.
Support in testing of new functions in the software prior to release to production.
Assist in the training of new team members and further development of the team.

Process optimisation

Identify opportunities to improve support processes.
Produce reports on common issues and their solutions to take preventative action.
Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

Collect customer feedback and providing analyses to improve product and service quality.

Documentation

Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

Completed training or studies in the field of Computer Science or Business IT
Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

Must possess own transport.

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Beautiful Planet Holiday Tour and Travel Sdn Bhd

Customer Service Department Leader / 客戶服務部負責人

Full-time

Penang, Penang

Customer Service

1 week ago

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Inno Hub (MY) Sdn Bhd

Alibaba.com Account Manager Support / 阿里巴巴客戶經理支持 - Part-time

Part-time

Petaling Jaya, Selangor

Customer Service

1 week ago

Inno Hub (MY) Sdn Bhd is a full-service digital marketing agency, empowering global business connectivity through digitalization in South East Asia, with a presence in Malaysia, Singapore, and Vietnam.

Our Startup Journey
It is the era of digital where small business & startups can leverage their playing ground in digital marketing to start their business smartly and efficiently. To make the presence online, digital marketing and its essential tools can be your best guide, and we are here to aid you through the journey. FiveDot launched as a small startup in Malaysia with the success of our client in mind. With immense experience, five industry experts come together to provide exceptional & result-driven digital marketing services to Malaysian small business & startups alike.

Digital Marketing Company in Malaysia
The adapting changes in the market are heating digital marketing among businesses which is why FiveDot, a local Digital Marketing Agency startup is here to help you out. The services of e-commerce management, SEO, and website design is all you need to set up the business online accurately. We make sure to use the knowledge and skills with making your business successfully online. Together, we combat the challenges & hardships in these journey of digital marketing.

More Than Just Another Digital Marketing Company
We want to be more than just a digital marketing company that delivers result like a machine. Our values make us more humane. We uphold our values in every aspect of our company, from operational activities to the people, shared & expressed by our team to our customer & communities. The core values that makes FiveDot exist today is that we care for every single detail in each project. Working on each of them just like how we build our business from the ground, with hearts & souls. No shortcut or smart tricks, purely genuine approach.

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QEL Maritime (M) Sdn. Bhd.

CUSTOMER SERVICE (JB/KL/PENANG)

Full-time

Johor Bahru, Johor

Customer Service

3 weeks ago

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Tiramizoo Sdn Bhd

Junior Support Manager/Support Executive / 初級支援經理/支援主管

Full-time

Puchong, Selangor

Customer Service

3 weeks ago

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PDS Safety (Malaysia) Sdn Bhd

Admin Assistant - Customer Service / 行政助理 - 客戶服務

Full-time

Iskandar Puteri, Johor

Customer Service

3 weeks ago

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AEON Credit Service (M) Berhad

Executive Call Centre/ Contact Centre

Contract

Kuala Lumpur, Federal Territory of...

Customer Service

1 month ago

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OZ Marketing Sdn Bhd

Customer Service cum Cashier

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

1 month ago

About OZ Marketing

With over 30 years of experience in Malaysia, OZ Marketing is a renowned importer, distributor, and marketer of fast-moving consumer goods (FMCG), specializing in nutrition products for individuals of all ages. Founded in 1994 to manage the marketing and distribution of Kalbe Group products across Malaysia and the ASEAN Region, OZ Marketing has rapidly expanded to establish itself as a prominent player in the FMCG sector. Our diverse range of retailers spans chain pharmacies, independent pharmacies, hypermarkets, supermarkets, convenience stores, baby shops, and Chinese medical halls. We offer comprehensive sales and marketing, distribution, warehousing, and logistical solutions for multinational FMCG brand owners in the Malaysian market. Our flagship brands, including Morinaga and Naturale Choice, are trusted by millions in Malaysia to provide the essential nutrients they need for optimal health.

Mission Statement

At OZ Marketing, our mission is to deliver high-quality nutrition products that enhance the well-being of individuals and families across Malaysia, while maintaining the highest standards of integrity, professionalism, and customer service.

Vision

Our vision at OZ Marketing is to be the preferred partner for multinational FMCG brand owners seeking to penetrate and succeed in the dynamic Malaysian market, known for our excellence in marketing, distribution, and customer engagement.

Working Culture at OZ Marketing

Emphasis on teamwork and collaboration to achieve common goals.
Commitment to integrity, transparency, and ethical business practices.
Encouragement of innovation and continuous improvement.
Recognition and appreciation of employee contributions and achievements.

Benefits of Working at OZ Marketing

Competitive salaries and performance-based incentives.
Opportunities for professional development and career advancement.
Dynamic and inclusive work environment that values diversity and creativity.

Promotion Opportunities at OZ Marketing

OZ Marketing is dedicated to nurturing talent and providing opportunities for career growth and advancement. We offer various training programs, mentorship opportunities, and pathways for internal promotion to support the development of our employees.

Join Us Today

Explore exciting career opportunities at OZ Marketing. Check out our job vacancies and apply now to become part of our dynamic team. Discover more about career opportunities at OZ Marketing and take the next step in your professional journey with us.

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GAMRON INDUSTRIES SDN BHD