Total 1,248 security analyst job vacancies in Customer Service category in The United States of America

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

-To act as Operations Support to Operations Manager for business area in addition to core role.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

-Previous operations support role experience is required

M&S Aberdeen

Candidate must have driving licence and own a vehicle. Role requires to cover M&S sites: Aberdeen & Dundee.

Candidate must have 5 years working history in UK.

Hourly Rate: £13.15Hours: 40 per week

Are you looking for an exciting career in security? Mitie offers top-notch training and career growth opportunities, helping you reach your full potential!

WHY YOU'LL LOVE THIS JOB:

-Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.

-Great Pay & Benefits: Earn £13.15 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.

-Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.

-Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting.

-Community: Join the friendly M&S and Mitie family.

WHAT WE'RE LOOKING FOR:

-Experience: Security experience essential

-Certification: A valid SIA Licence.

-Skills: Excellent communication, energy, and enthusiasm.

YOUR ROLE:

-Stay Compliant: Follow all policies and legal requirements.

-Use Tech: Engage with provided technology for effective reporting.

-Proactive: Review and improve Assignment Instructions.

-Stay Alert: Report hazards and remain vigilant.

-Be Professional: Handle challenging situations with calm and professionalism.

-Emergency Ready: Contact emergency services when needed.

Ready to make a difference? Join Mitie and M&S today! Apply now and start your exciting career in security!

Support role to cover M&S sites: Doncaster and Barnsley.

Hourly Rate: £12.15 - £13.15Hours: 40 per week

Candidate must:

-have 5 years trackable working history in UK.

-drive and own a vehicle

Are you looking for an exciting career in security? Mitie offers top-notch training and career growth opportunities, helping you reach your full potential!

WHY YOU'LL LOVE THIS JOB:

-Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.

-Great Pay & Benefits: Earn £12.15-£13.15 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.

-Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.

-Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting.

-Community: Join the friendly M&S and Mitie family.

WHAT WE'RE LOOKING FOR:

-Experience: Security experience essential

-Certification: A valid SIA Licence.

-Skills: Excellent communication, energy, and enthusiasm.

YOUR ROLE:

-Stay Compliant: Follow all policies and legal requirements.

-Use Tech: Engage with provided technology for effective reporting.

-Proactive: Review and improve Assignment Instructions.

-Stay Alert: Report hazards and remain vigilant.

-Be Professional: Handle challenging situations with calm and professionalism.

-Emergency Ready: Contact emergency services when needed.

Ready to make a difference? Join Mitie and M&S today! Apply now and start your exciting career in security!

Support role to cover M&S sites: Meadowhall, Sheffield Ecclesall Road, Sheffield Fargate.

Hourly Rate: £12.15-£13.15Hours: 40 per week

Candidate must:

- have 5 years trackable working history in UK.

-drive and own a vehicle

Are you looking for an exciting career in security? Mitie offers top-notch training and career growth opportunities, helping you reach your full potential!

WHY YOU'LL LOVE THIS JOB:

-Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.

-Great Pay & Benefits: Earn £12.15 per hour with amazing benefits like Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.

-Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.

-Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting.

-Community: Join the friendly M&S and Mitie family.

WHAT WE'RE LOOKING FOR:

-Experience: Security experience essential

-Certification: A valid SIA Licence.

-Skills: Excellent communication, energy, and enthusiasm.

YOUR ROLE:

-Stay Compliant: Follow all policies and legal requirements.

-Use Tech: Engage with provided technology for effective reporting.

-Proactive: Review and improve Assignment Instructions.

-Stay Alert: Report hazards and remain vigilant.

-Be Professional: Handle challenging situations with calm and professionalism.

-Emergency Ready: Contact emergency services when needed.

Ready to make a difference? Join Mitie and M&S today! Apply now and start your exciting career in security!

This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments!

As an Analyst with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients holding a relationship with JPMorgan Hong Kong.

Job Responsibilities

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time

• Adhere to the department policies and procedures and drive the same value within your team

• Engage professionally in person, emails and on the phone to assist with every client need or issue

• Work independently and in a team environment to maximize productivity in a most efficient manner

• Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

• Help align your and your team’s performance to the broader organizational goals

• Participate in team projects and governance activities

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of relevant experience in customer service, operations, treasury, sales or portfolio management

• Advanced/Specialist/Management/Graduate Diploma or equivalent

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

• Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients based in Hong Kong

• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

• Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred Qualifications, Capabilities, and Skills :

• Work experience primarily in banking or the financial service industry

• Ability to use data to create metrics and reporting

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c2066f55b57fee6b3f5af047228f9e04

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to hoonteck.tan@randstad.com.sg. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

· Should have 4+ years’ experience in application support activity.

· ITIL certification.

· Good understanding of Capital Markets Domain and market activities.

· Relevant experience on Asset Control software

· Exposure to the Capital Markets with proficiency in financial instruments (Bonds, Rates, Equity, etc..), trading lifecycle and specifically market data.

· Relevant experience with working with external source like Bloomberg, reuters

· Expertise in static market data with knowledge of data types, sources, and uses within financial systems, including reference data, price data.

· Proven experience in technical proficiency with strong skills in SQL,

· High level of proficiency in unix/linux scripting.

· Should be able to do

o SLA & KPI management, client communication & interaction

o Predictive analysis, consulting, escalation management

o Risk analysis and project execution

o Appetite for continuous improvement and automation.

o Strong knowledge in XML, PL/SQL, MQ, CFT and Control-M.

o Knowledge of monitoring solutions (E.g ITRS Geneos, Elastic Search)

o Excellent communication and interpersonal skills.

o Strong analytical and troubleshooting skills.

Brighter Futures Start Here As Australia and New Zealand's biggest and most loved retailer, weve been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to our on-trend products and incredibly low prices its the heart of everything we do. As a leader in the retail market, were optimistic about our future and yours. Were relentless in our pursuit for results, but changing at a rapid rate, giving you challenging work that youll be proud of. We celebrate your uniqueness and individuality. Because at Kmart its not just what you do, its who you are that makes every day living brighter. Join the team We have an amazing opportunity for a
... Click here to view more detail / apply for Customer Analyst

Hours:

Permanent full time role - 35 hours per week - Monday to Friday - 9am to 5pm
Hybrid working from Skipton Head Office

Salary:

£40,175 Per Annum

Closing Date:

Fri, 6 Dec 2024

We’re looking for an Implementation Support Analyst to work in our Technology Strategy team, providing essential support for the formulation, communication, implementation, and execution of our Technology Strategy. Working closely with our key business area stakeholders and member of the Enterprise Architecture and Technology Strategy team, you’ll support the Senior Technology Implementation Manager in co-ordinating and communicating functional strategy and initiatives.

This role is responsible for supporting the development of communication content, presenting information clearly to various stakeholders, supporting documentation processes, producing reports and other administrative tasks. The Implementation Support Analyst ensures that tasks are organised, tracked, communicated effectively, and measured for success.

Who Are We?

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working. This role will require a day a week onsite. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including; -

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

What Will You Be Doing?

• Supports the formulation and communication of the Technology Strategy, working with the Enterprise Architecture and Technology Strategy team in the development and delivery of the Technology Strategy.

• Supports the co-ordination and communication of the Technology Strategy

• Supports the Senior Technology Implementation Manager with departmental/functional projects.

• Develop, draft, and distribute communication content, including emails, intranet updates, and other departmental/functional communications. This may sometimes include board level material.

• Collaborate with stakeholders to ensure messaging aligns with project goals and is effectively targeted to the intended audience.

• Monitor and measure the effectiveness of communication strategies using analytics, feedback, and engagement metrics.

• Provide reports on communication outcomes, highlighting successes, areas for improvement, and recommended actions.

• Use task management tools to monitor and update the status of ongoing activities.

• Supports the presentation of technical documentation to non-technical audiences, translating complex information into easy-to-understand formats.

• Act as a liaison between technical teams and stakeholders, ensuring clear communication and understanding.

• Assist with administrative tasks, including recruitment coordination by working directly with the Talent Aquisition team, documentation management, and preparation of meeting notes.

• Organise and maintain project documentation, ensuring accuracy and accessibility.

• Create and update departmental documents, including PowerPoint presentations, communication materials, and other supporting documentation.

• Ensure consistency in branding, formatting, and messaging across all documents.

• Support the development of regular reports on project progress using data, management information (MI), and key performance indicators (KPIs).

• Analyse data to support decision-making and provide actionable insights to the team.

What Do We Need From You?

• Strong organisational and multitasking skills.

• Excellent written and verbal communication skills, with the ability to simplify technical information.

• Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.

• Experience with data analysis, report creation, and communication tools.

• Attention to detail and a proactive approach to problem-solving.

• Ability to work independently and collaboratively within a team.

• Familiarity with measuring and analysing communication effectiveness.

Knowledge & Experience

• Experience developing communication content and measuring its success.

• Familiarity with task management and reporting tools.

• Demonstrated ability to work with data and present it effectively.

• Previous experience in a communications environment or support role, ideally within a project, implementation, or administrative.

Proud member of the Disability Confident employer scheme

Job Introduction

We are growing our IT Service Desk Team and have an exciting opportunity for an experienced Service Desk Analysts to join us at our Head Office in Wakefield. Reporting directly into the Service Desk Manager, you will provide efficient and effective technical support to all users across cardfactory in response to IT issues and requests raised via multiple channels.

Working in a high call volume environment you will need to have excellent communications skills, be a great team player with the ability to problem solve. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems, and server administration. This role would be suited to someone with prior experience within an IT Service Desk role and/or excellent technical knowledge and looking to develop further

This is an office based role working from our Wakefield office, great links to the M1 and free onsite parking.

Please note, this role includes shift work:
Peak shifts ( 1st October - 31st December) are a mixture of 6:00 - 14:00, 7:00 - 15:00,
8:00 - 16:00, 9:00 - 17:00, and 10:00 - 18:00.

Outside of peak, shifts are a mixture of 8:00-16:00, 9:00-17:00, and 10:00-18:00.

In addition to this, Weekend shifts include Saturday 8:00 - 16:00 (on call until 23:00) and Sunday 8:00 - 16:00 (on call until 23:00)

Role Responsibility

• Act as the first point of contact for IT support queries and issues.
• Log all Incidents and Service Requests correctly in the IT Service Management Tool.
• Triage, diagnose, and troubleshoot issues with end-user devices, printers, peripherals, MS Office, user connections, and core business applications (POS, ERP).
• Collaborate with colleagues and IT teams to resolve incidents and requests within agreed SLAs.
• Assign or escalate complex issues to the appropriate team or third party.
• Provide updates to end-users on the progress of their requests or incidents.
• Identify, investigate, and monitor incident trends to prevent recurrence.
• Perform user administration and access management tasks.
• Liaise with third-party support partners for timely incident and request responses.
• Take ownership of incidents and requests from receipt to resolution, ensuring detailed records of actions taken.

The Ideal Candidate

• Previous IT Service Desk experience (preferably in a retail environment).
• Proficient in troubleshooting MS Office, desktop OS, and server administration.
• Knowledge of supporting POS systems.
• Experience with Adobe and Antivirus software administration.
• Familiar with Exchange/Active Directory (account creation, password resets, group creation).
• Understanding of network concepts (DNS, DHCP, Email, HTTP, SSL, TCP/IP).
• Basic networking skills (LAN/WAN/VPN support).
• Experience in high call volume environments, preferably in retail.
• Motivated, positive attitude, and great team player.
• Good analytical, problem-solving, and communication skills.

Package Description

0

About the Company

Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland.  In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer.  This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. 

In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.

Benefits

• Pension
• 15% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support
  • Financial Education Tools
  • Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym membership, mobile phone contracts, and car leasing
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
• Enhanced Maternity, Paternity, and Adoption leave

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.

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Sportswift Ltd T/A Card Factory

Business Enabling Services Group / ICT Division / Internal Services Branch
APS 5 ($85,836 - $96,313) | Ongoing | Full-time
Canberra, ACT

ABOUT THE BRANCH The Internal Services Branch plays a crucial role within the Department of Finance. It is responsible for managing several key areas, including the Service Centre, application support, quality assurance and testing, minor projects, and the Finance information environment along with its supporting technology. This branch ensures that the department's internal operations run smoothly and efficiently by providing essential IT services and support.  Priority Support is a specialised team within the Internal Services Branch that focuses on delivering high-quality ICT and Audio Visual (AV) support to the department's priority clients. These clients typically include senior executives and other high-achieving staff members who require reliable and efficient IT support to perform their duties effectively and without disruption. ABOUT THE  OPPORTUNITY
... Click here to view more detail / apply for Analyst, Priority Support

Please see attached detailed Job Description and Person Specification for more information regarding this role.

Senior Analyst - Customer Insights
Locations: Leicester, London or Bexhill-on-Sea (hybrid - one day a week in the office)


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Responsible for the accuracy of ETL (extract, transform and load) processes for Customer Insight data ingestion, transformation, cleaning and modelling, ensuring alignment with analytics functions across the wider business
  
• Responsible for setting and maintaining process for data quality and integrity, through various testing, monitoring and validation techniques
  
• Working with big data on our data and analytical platforms, developing complex SQL queries integrating customer data with operational and commercial datasets.
  
• Generating Insight that identifies improvement opportunities in-line with business goals through root cause analysis
  
• Building data products and tools that enable business teams and analytical functions to drive value, ensuring products are accessible, well documented and easy to use
  
• Responsible for engagement between data consumers and data engineering teams, interpreting requirements and helping shape the business' data strategy
  

Skills we would love you to have

• Extensive experience of working as an analyst in a corporate environment
  
• Proven background in owning and delivering analytical projects, structuring analysis and deliverables to ensure stakeholder requirements are met - displaying great verbal and written communication with the ability to tell a story using the data
  
• Strong skills in the use of MS Office applications (Excel and PowerPoint), programming languages (SQL, R, Python, Embles, SAS) and Visualisation Tools (Power BI)
  
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Senior Analyst - Customer Insights
Locations: Leicester, London or Bexhill-on-Sea (hybrid - one day a week in the office)


Welcome to Hastings Direct - From our Group HR Director Pam Angel


We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.


We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.



Job Details

• Responsible for the accuracy of ETL (extract, transform and load) processes for Customer Insight data ingestion, transformation, cleaning and modelling, ensuring alignment with analytics functions across the wider business
• Responsible for setting and maintaining process for data quality and integrity, through various testing, monitoring and validation techniques
• Working with big data on our data and analytical platforms, developing complex SQL queries integrating customer data with operational and commercial datasets.
• Generating Insight that identifies improvement opportunities in-line with business goals through root cause analysis
• Building data products and tools that enable business teams and analytical functions to drive value, ensuring products are accessible, well documented and easy to use
• Responsible for engagement between data consumers and data engineering teams, interpreting requirements and helping shape the business' data strategy

Skills we would love you to have

• Extensive experience of working as an analyst in a corporate environment
• Proven background in owning and delivering analytical projects, structuring analysis and deliverables to ensure stakeholder requirements are met - displaying great verbal and written communication with the ability to tell a story using the data
• Strong skills in the use of MS Office applications (Excel and PowerPoint), programming languages (SQL, R, Python, Embles, SAS) and Visualisation Tools (Power BI)
  

What we offer


Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.



Reward


Salary - Attractive salary based on experience (pay reviews also completed each year)


Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.


Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.


Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.


Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.


Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.



Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve



We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Mandatory Skills

Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.

2. Has experience or knowledge on Incident and Problem management.

3. Health check and monitoring production system and job scheduling to ensure SLA is meet.

4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.

5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.

6. Continuous improvement of the system, e.g. job automation, performance tuning.

7. Should be able to identify and fix the bugs.

8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.

9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.

10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.

11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.

12. Good knowledge in Linux/Unix/Windows environment and scripting.

13. Hands on experience on monitoring tools like Grafana has added advantage.

14. Should be open to learn and adapt to new technologies.

15. Knowledge on GIT Bitbucket and Jenkins has added advantage.

16. Knowledge on Actimize/Hadoop has added advantage.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays