Total 171 public relations officer job vacancies in Customer Service category in The United States of America

Job overview

We are seeking a proactive and detail-oriented Leasing Officer to manage all tenancy-related matters and support our property leasing operations. The ideal candidate will play a key role in sourcing and securing quality tenants, handling negotiations, and ensuring smooth tenancy management while maintaining strong relationships with existing and potential tenants.

Key Responsibilities

• Oversee all tenancy-related matters, including sourcing, securing, and managing tenants. 
• Review and negotiate tenancy terms and agreements to ensure compliance and alignment with company objectives. 
• Prepare, coordinate, and manage tenancy documents and agreements. 
• Address tenants' inquiries and resolve complaints promptly and professionally. 
• Manage premises takeover and handover processes, ensuring seamless transitions. 
• Collaborate with internal teams on fit-out designs, payments, and other operational requirements. 
• Stay updated on market trends, demand, and industry changes, providing insights and recommendations. 
• Conduct comprehensive market research and compile relevant reports for management. 
• Maintain strong relationships with current tenants and expand the network of potential clients. 
• Support Finance Department by ensuring timely rental payments and suggesting effective methods to minimize trade debt.

Qualifications & Skills

• 1 to 2 years of relevant experience in leasing / marketing of shopping malls
• Good problem-solving, negotiation and communication skills. 
• Ability to build and maintain positive relationships with tenants and stakeholders. 
• Ability to handle multiple tasks and meet deadlines.
• Knowledge of rental laws will be an added advantage

If you are an organized, results-driven individual with a passion for property management, we invite you to apply and join our team!

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Regular team activities
• Medical and Personal Accident insurance coverage
• Personal leave
• Paid training and development

職位概述

我們正在尋找一位積極主動且注重細節的租賃官員來管理所有租賃相關事宜並支持我們的房產租賃業務。理想的候選人將在尋找和確保優質租戶、處理談判、確保順利的租賃管理、同時與現有和潛在租戶保持牢固關係方面發揮關鍵作用。

主要職責

• 監督所有與租賃相關的事務，包括尋找、保護和管理租戶。
• 審查和協商租賃條款和協議，以確保遵守並符合公司目標。
• 準備、協調和管理租賃文件和協議。
• 及時、專業地解答房客的詢問並解決投訴。
• 管理場所接管和移交流程，確保無縫過渡。
• 與內部團隊就裝修設計、付款和其他營運要求進行協作。
• 隨時了解市場趨勢、需求和產業變化，提供見解和建議。
• 進行全面的市場調查並撰寫相關報告供管理層使用。
• 與現有租戶保持牢固的關係並擴大潛在客戶網絡。
• 透過確保及時支付租金並提出減少貿易債務的有效方法來支持財務部門。

資格與技能

• 1至2年商場租賃/行銷相關經驗
• 良好的解決問題、談判和溝通能力。
• 能夠與租戶和利害關係人建立並維持積極的關係。
• 能夠處理多項任務並按時完成任務。
• 了解租賃法將是一個額外的優勢

如果您是一個有組織、注重結果、對物業管理充滿熱情的人，我們邀請您申請並加入我們的團隊！

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 定期團隊活動
• 醫療和個人意外保險
• 事假
• 有薪培訓和發展

Officer ? Customer Relations With one of our team proceeding on retirement we have a rare opportunity to join the team in our RetireAustralia Contact Centre

Previous Contact Centre experience essential - Inbound and Outbound calls
Working on a rotating roster across the hours of 8am to 5pm Monday to Friday
Preferred location is Brisbane but we will look at applications from the other States where we operate ? NSW and SA
Fully remote position with occasional requirement to attend Brisbane office or RA villages for training and coaching

About the role
Reporting to the Contact Centre Team Leader you will be working closely with our Sales Managers and Sales consultants as well as our Marketing Team and Village Managers, you will

Provide a warm, caring and valuable experience for enquiring customers
Provide advice, answer questions and actively promote
... Click here to view more detail / apply for Officer ? Customer Relations

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 4+5 years contract
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Customer Relations Officer; Complaints

£43,671pa

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Customer Relations Officer; Complaints

We’re looking for a highly experienced Complaints Relations Officer to deliver a professional customer experience for our residents who have made a complaint. You will be responsible for your own complaints workflow and caseload from day one, and you'll need to hit the ground running. You need the skills and knowledge to conduct thorough, high quality and resident focussed investigations, remaining resolution focussed throughout.

We’re big on communication, so you’ll need to regularly keep residents updated throughout your investigation. Our vision is to provide the best possible complaint service for our residents, making sure we overcome any obstacles to provide our response on time, and to a high standard. You will need to demonstrate you’ve understood the root-cause of a complaint, and actively build (or re-build) trusted relationships with residents so they feel heard and have confidence we’ll learn from their experience.

What you’ll do

This role isn’t about closing cases and hitting KPIs – although that needs to be done too - it’s about meaningfully resolving concerns and developing positive relationships along the way. As a result, the Customer Relations Officer needs to be comfortable working in a dynamic and responsive way whilst being truly focused on service.

You will

Investigate and resolve complaints, focusing on enhancing the delivery of our services and the relationship with our residents
Take responsibility to manage your own complaint caseload effectively, with autonomy and to a high, professional standard
Role model complaint handling excellence, record keeping and time management
What you’ll need

We’re looking for someone who has:

Strong and excellent written skills with the ability to produce high quality, professional and comprehensive complaint resolution outcome letters – we’ll assess this during the interview process
Expert problem-solving skills to effectively investigate complaints
Self-discipline to work independently and be proactive when resolving complaints
Experience of working collaboratively with other internal departments with a strong, demonstrable passion for forging excellent working relationships, using your fine-tuned abilities, and influencing skills, to work collaboratively whilst focussing on the outcome for our residents.
Effective team player who can work collaboratively with residents, colleagues, and senior stakeholders.
Desirable:

Experience of working in the housing sector
Experience of managing a complaint’s caseload
Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
Competitive salary of £41,591pa
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter (in no more than 500 words) detailing how your skills and experience meet the job description for Customer Relations Officer outlined above.

Closing date for applications: 8th December 2024

Interviews will be held: Week commencing 9 December 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme

• Liaise with sub-contractors, HDB, Town Council, consultant and residents.
• Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.
• Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
• Roster Management: Assign Site Supervisor to attend joint inspection.
• IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• IDMS system (E-Appointment): Manage appointments online.
• Notice - Write notice to inform residents of any construction activities.
• Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.
• Generate work schedule for sub-contractors to rectify defects as soon as possible.
• Improvement work - Arrange unit improvement works for residents.
• Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports.
• Guided viewing – Help residents familiar with the areas or facilities around the building.
• Understand BIT and Lock-up inspection before BSC starts.
• Maintain & upkeep of Information Centre & BSC.
• Any ad-hoc duties.

Qualifications:

• Minimum a Diploma or ‘A’ Level with 2 subjects passed
• Possess WSQ Certificate in Service Excellence
• Customer oriented with good communication and interpersonal skills
• Experience in customer relation works and fair construction knowledge would be an advantage
• At least 1 year of experience in a HDB BTO project
• Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)

Job description

Company Description

Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.

Role Description

This is a full-time on-site role for a Customer Relations Executive in Singapore. The Customer Relations Executive will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.

Qualifications

· Minimum 1 year of customer service experience, preferably in the sustainability or agriculture industry

· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results

· Ability to thrive in a fast-paced and ambiguous start-up environment

· Ability to work independently and in a team environment

· Proficient in Microsoft Office

· Fluent in English and Mandarin to communicate with English and Chinese speaking customers

· Experience in project management is a plus

· Diploma in Business Administration or related field

Job description

Company Description

Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.

Role Description

This is a full-time on-site role for a Customer Relations Manager in Singapore. The Customer Relations Manager will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.

Qualifications

· Minimum 3 year of customer service experience, preferably in the sustainability or agriculture industry

· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results

· Ability to thrive in a fast-paced and ambiguous start-up environment

· Ability to work independently and in a team environment

· Proficient in Microsoft Office

· Fluent in English and Mandarin to communicate with English and Chinese speaking customers

· Experience in project management is a plus

· Diploma in Business Administration or related field

Senior Customer Relations Coordinator

Epsom/Hybrid | Customer | Maternity Cover | Fixed-Term: 12 Months | Full-Time

Competitive salary, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Senior Customer Relations Coordinator, you'll bring experience of working in a customer environment, experience responding to complaints and have a positive attitude to developing and nurturing relationships. You'll have a strong understanding of following process and possess the ability to "Think Like a Customer". The role requires the ability to be able to put yourself in the shoes of the customer, understand their wants and needs and handle them in the most appropriate manner.

Playing a key role within our Customer Relations Team, you'll act as a central point of contact for complaint cases and provide the wider business with support and advice in relation to complaint handling. You'll also be a key contact for Stage 2 complaints and will support with collating detailed reports for our customers.

As our Senior Customer Relations Coordinator, you will:

• Investigate and resolve issues where possible. If not, assign an owner where appropriate to each complaint and advise the customer of the due date for resolution.

• Timely follow up within SLA with customers throughout the life of their query resolution.

• Chase up complaints which are about to breach their SLA to encourage resolution within the set timescale.

• Responsible for ensuring that all relevant documentation is uploaded and recorded on the relevant complaint management system.

• Act as a complaint's subject expert for the wider business providing support on appropriate wording for responses and advice on effective complaint handling wherever required.

• Support the Customer Relations Manager with training our internal teams.

• Act as a key point of contact for escalated Stage 2 complaints by working closely with our site colleagues to compile reports and responses.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Job Title: Support Officer
Contract Type: Permanent
Salary: £26,397 per annum
Working Hours: 37.5 per week
Working Pattern: Monday to Sunday / 8am-4pm / 1pm-9pm
Location: Clarence House, Bedford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Officer

You will be key in the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Some of your responsibilities will include:

• Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community.
• Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work.
• Carry out support planning and risk assessments for high need customers with the support of a Support Officer.
• Working with the Specialist Support Officer to arrange and facilitate group sessions or activities.
• Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
• Ensuring that key performance targets are met and that all customer records are up to date.

About you

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.

We are looking for someone with:

• Experience of working with vulnerable people with a range of needs in a support capacity
• A genuine passion for working with people and be able to travel
• Good communication skills and the ability to engage with and respect the needs of vulnerable people
• Excellent team working skills with a creative flair and ability to think outside of the box
• Housing sector knowledge including housing benefit applications
• Strong IT and social media skills to manage and maintain administration and recording systems

Why Riverside?

One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high-quality support we provide. Working in care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter. As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Support Officer
Seaford, East Sussex
Domestic Violence Service
3-Month Contract
35 Hours per Week
£17.41 LTD / £14.84 PAYE (inc holiday)

This is an excellent opportunity to join a Domestic Violence Service in Seaford, East Sussex, where you will play a vital role in helping customers achieve positive outcomes and maintain their independence.

THE ROLE
As a Support Officer, you will deliver housing management and tailored support to customers, helping them achieve their goals and maintain tenancies in a safe and supportive environment. Key responsibilities include:

• Developing and implementing SMART support plans with customers.
• Conducting needs and risk assessments and creating risk management plans.
• Supporting customers with tenancy sign-ups and housing benefit applications.
• Advocating for customers and signposting them to additional services.
• Engaging customers and stakeholders to influence service delivery.
• Facilitating resettlement and providing outreach support.
• Assisting customers with budgeting, welfare benefits, and rent payments.

THE CANDIDATE
The ideal candidate will have prior experience in a similar role, particularly within housing management or housing-related support services. Additional requirements include:

• Knowledge of housing, homelessness, and domestic abuse legislation.
• Experience working in supported accommodation or outreach services.
• Strong advocacy skills and a commitment to excellent customer service.
• Financial awareness and IT proficiency, including Microsoft Office.
• Understanding of welfare benefits and their application processes.

THE CONTRACT

• Hours: 35 hours per week, Monday to Friday, 9am-5pm.
• Duration: 3-month contract with potential for extension.
• Pay: £17.41 per hour LTD / £14.84 per hour PAYE (inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Resident Service Officer
South London
£21p/h
Repairs and Maintenance

Site Based

Looking for someone to start immediately

Responsibilities:

This is a key role in delivering housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease while working collaboratively with other agencies on case management.

• Co-ordinate the delivery of Council services to residents.
• To advocate on behalf of residents.
• To enforce standards set out in the tenancy, lease or other authority to occupy.
• Work across agencies and partnerships in a way that brings about strategic change and addresses the corporate aims of the council and objectives of the department.
• Manage complex relationships on behalf of the Council to secure the implementation of government objectives, council priorities and local priorities.
• Case management approach to resolve issues for residents

What we are looking for:

• Strong customer service skills
• A proactive, problem solving attitude and attention to detail
• Knowledge of council housing policies and procedures is desirable, but not essential

Provide patients a positive experience while they are being treated at our dental clinic and support the running of the practice.

Duties and Responsibilities

• Manage all inbound telephone and email inquiries.
• Management of voice and handphone messages.
• Reminder calls for appointment confirmation.
• Scheduling and rescheduling of appointments for patients.
• Registers patients by verifying that patient's record is up to date and accurate.
• Check patients’ medical history and drug allergies.
• Check for insurance coverage and intention to use insurance or government subsidies.
• Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
• Locating patient files and cases.
• Prepare PowerPoint for doctor counseling.
• Process claims with insurance companies and government agencies.
• Liaising with dental labs for sending and receiving of cases.
• Recording of lab charges.
• Educate and teach patients on the correct use of braces and Invisalign.
• Other adhoc duties.

Position: Customer Service Officer (Healthcare)

Salary: $2,200 - $2,800 + AWS + Variable Bonus

Location: Across Singapore

Working Hours / Days: 8.30AM - 5.30PM (Mon – Fri) , 08.30AM – 12.30PM (Alt Sat)

Our Public Healthcare Client located (near MRT) is inviting individuals who enjoys customer service to join their healthcare family as a Patient Service Associate.

Candidates without relevant experiences and positive attitude and has a keen interest in customer service are welcome to apply!

Responsibilities:

• Provide frontline services and general administrative duties of the clinic or centre.
• Maintain overall décor and cleanliness at the clinic, front counter and reception area.
• Attend to patients at counters for registration and payment and appointment line.
• Provide financial counselling where necessary.
• Trace case notes for walk-in cases, billing and charges.
• Account for handover and closing of counter payments.
• Attend to clinic complaints and escalate to higher management when needed.
• Assist doctors with patient’s medical reviews in the consultation rooms.

Requirements:

• Possess GCE "N" Level, GCE "O" Level, Professional Certificate/NiTEC or Diploma.
• Minimum 2 years of relevant working experiences in customer service and customer handling preferred.
• Candidate with experiences in the healthcare industry will be an added advantage.
• Open to work overtime and deployment during pandemic.

Interested applicants, please click the apply button to submit your application.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

This Coordination Center Officer position is located Billings Logan International Airport (BIL), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:

• Supporting security from functions and operations such as Visible Intermodal Prevention and Response (VIPR), Playbook, Screening Passengers by Observation Techniques (SPOT) operations, Transportation Security Specialist - Explosives (TSS-E) operations, Travel Document Check (TDC) operations, and other activities and applicable operations.
• Coordinating and tracking the readiness status and maintaining working relationships with other related entities throughout TSA, including Headquarters and other airport operations to ensure effective coordination and sharing of necessary information, as determined by the Federal Security Director (FSD).
• Reviews emergency call information (e.g., bomb threat, breach, applicable Transportation Security Operations Center (TSOC) incidents, etc.) and transferring information in accordance with local procedures.
• Reviews incident reports for accuracy and completeness to ensure proper reporting procedures have been followed. Inputting incident report data using various systems such as PARIS. Assisting senior employees or supervisor in preparing reports and briefings on issues related to significant security incidents such as bomb threats, on-board disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
• Determines the significance of events, follows incidents reporting guidelines (per TSOC guidance) and ensuring the delivery of information to appropriate recipient(s). Ensuring that superiors are aware of ongoing activities and recognizing the need to call to their attention important new information which may require further examination or action.

Emergency Essential Position: This position is designated as an Emergency Essential (EE) position. This designation requires the employee to remain in a duty status if an emergency arises.

Starting at $59,966 Per Year (SV F)