Total 18 programme director job vacancies in Customer Service category in The United States of America

Location: Sembawang

Assist the teacher to plan both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy;

• Assist the teacher to prepare monthly plan charts and daily lesson plan;
• Assist the teacher to complete bi-annual assessment of children's development ;
• Assist the teacher to maintain daily open communication with parents ;
• Assist in cleaning or disinfecting the resources/ toys ;
• Assist in the execution of routine care activities e.g. feeding/ meal time, diapering/ toileting, bathing/ washing, sleeping/ napping ;
• Assist the teacher to arrange a classroom environment in accordance to program goals and philosophy ;
• Assist the teacher to set up learning corners;
• Maintain a safe and healthy environment ;
• To ensure that the children are supervised and safe at all times ;
• Inspect and replace damaged or lost materials ;
• Assist the teacher in the classroom management such as establish routines, provide positive guidance and build children’s esteem ;

Location: Sembawang

Job Scope:

· Assist to carry out daily routine care in a manner that is and consistent with good infant development principles

· Ensure the safety of infants through constant supervision, effective arrangement of space, and proper maintenance of equipment

· Provide experiences that promote individual expression through conversation, play, and creative interaction

· Assist in developing schedules and routines ensuring physical activity, rest, and playtime

· Observing, assessing, and documenting each assigned child’s health, skills, behavior, growth, and development

· Assist in completing bi-annual assessment of children's development

· Assist in reporting progress of children to parents in bi-annual reports and through parent-teacher conferences

· Assist to maintain daily open communication with parents

· Maintain a safe and healthy environment

· Inspect and replace damaged or lost materials

· Attend internal or external training organised by company

· Attend monthly meeting in the evening

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Program Management duties include but are not limited to:

• Serves under the direction of the N95 Program Director and may act for the N95 Program Director in all matters within existing policy. Represents the N95 Program Director when conducting visits to CNIC N95 operational activities and in discussion of operational matters with responsible officials. Advises the N95 Program Director on significant operational plans, programs, opportunities and problems.
• Directs and manages day-to-day N95 operational activities and performance through subordinate HQ personnel. Owns the operational performance of the division including meeting N95 leadership's approved strategic and annual plans.
• Serves as an Action Officer on taskers and leads and/or is part of multidisciplinary or cross-functional teams to develop and execute N95 plans/events and resolve complex, multi-faceted operational issues. Ensures CS reporting, data calls and briefings, and consolidated responses are executed timely.
• Serves as a senior analyst for N95. Provides oversight and coordination with CS program managers to ensure program policy and guidance effectively supports CS operations and meets DoD and DON requirements. Leads the identification, development, and coordination of new policies and procedures to support CS operations, mission, and supported population.
• Executes N95 leadership's overall direction and guidance for the development, acquisition, evaluation, improvement, and sustainment of CS programs and initiatives for the Department of the Navy (DON). Coordinates, integrates, leads, and directly controls the day-to-day efforts associated with CS programs. Analyzes situations, identifies problems, probes causes, and selects courses of action for administrative, technical, and professional staff to pursue.
• Oversees the development, management, and distribution of the CS program budget, comprised of Operations & Maintenance Navy, and Department of Defense (DoD) funding sources. Approves and articulates programmatic and fiscal goals and objectives, advises N95 leadership on the best solution for managing budget requirements. Oversees the Planning, Programming, Budgeting, and Execution process for the CS program. Interfaces and defends program requirements at various OSD, Joint-Service, DON, and OPNAV forums.
• Develops implementation plans for new ideas, procedures, processes, methods, or approaches for short and long-range management operations. Ensures alignment of policy, compliance, and implementation, and training across all CS programs.
• Establishes and maintains contacts with key officials and senior staff personnel in Navy commands (e.g., OPNAV, Bureau of Naval Personnel, Navy Comptroller, Secretary of the Navy (SECNAV), Regional Commands), as well as other Services, DoD, Congressional staffs, and private industry to monitor new policies, determine Navy compliance with new programs, and identify trends. Develops strategies for improving and maintaining strong relationships with key stakeholders.
• Communicates change management plans to teams and key stakeholders to ensure understanding and buy-in. Advises leadership, teams, and stakeholders on handling organizational change.

• Directs work to be accomplished by a staff of military and civilians (NAF and APF): from the many functional areas within the CS program and acts as a rating official. Provides second level supervision for up to 40 military, NAF and APF employees;
• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities;
• Conducts annual performance reviews of staff including providing input on military personnel Fitness Reports;
• Participates in organization staffing decisions;
• Ensures staff receives proper training to fulfill requirements of their positions;
• Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary; and
• Fosters a work environment free of discrimination, harassment, and/or reprisal and ensures equitable treatment of all staff.
• Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.

The Account Director serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives.

Required Skills & Preferred Qualifications:

• Possess minimum 5 years’ experience in advertising and/or marketing communications
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals for IMC’s
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Interested applicants, please send your resumes to career@sg.tribalworldwide.com indicating current and expected salaries.

What the day will look like

Broker Support

• Co-ordinate the technical requirements/needs of the clients and reinsurers and deliver Aon projects to reflect these.
• Build and maintain regular contact with clients and reinsurers in a proactive manner to mitigate potential risks/problems or develop opportunities.
• Initiate/review/prepare reinsurance submissions/underwriting narrative/debriefs using proprietary technical knowledge.
• Provide technical support to service reinsurance placements: assisting brokers with new business opportunities, renewals, and mid-term adjustments.
• Update reinsurance placement activity on broker systems – processing data accurately and promptly.
• Preparing and checking contracts / endorsements / invoices.
• Work with internal departments to ensure prompt billing and timely issuance of documentation.
• Collaborate with internal departments to manage credit control for outstanding payments.
• Ensure compliance with local regulations and corporate governance.
• Communication and collaboration with clients and reinsurers: building relationships.
• Work on operational projects to improve service standards.
• Monitor revenue and prepare reports.
• Collaborate with colleagues throughout the Asia Pacific and Global Facultative network to achieve objectives
• Assist in management of broker support team where necessary

Skills and experience that will lead to success

• Bachelor’s degree or diploma in any discipline.
• 8+ relevant re/insurance experience preferably with exposure to Facultative Reinsurance.
• Proficient with various computer systems, including (but not limited to) MS Word, MS Excel, PowerPoint.
• Ability to communicate both written and verbal effectively and confidently.
• Attention to detail, ability to multi-task and ability to make/communicate difficult decisions.
• Ability to organize a wide range of tasks from various sources and prioritize workload to meet deadlines.
• Strong analytical skills, critical thinking and problem solving skills.
• Strong interpersonal skills, with the ability to interact effectively at various levels.
• Ability to work as an integral part of a team , fostering teamwork and cultivating relationships.
• Committed to delivering the highest level of customer service and quality.

We are seeking an experienced Win Centre Director to join our team.

This exciting new role supports us in the acceleration of our Integrated Pursuit Team through our Capita Win Centre model.

Our Win Centre capability supports the biggest and most exciting deals around, with ambitious plans for Growth for 2025 and beyond. This high profile role offers you the opportunity to make an impact impact, supporting our three key Client Groups to deliver mid and long term sustainable growth and business performance. We're looking for the best of the best to supercharge these plans.

Are you ready to take on your next challenge?!

This is a home based role. We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds. What you'll be doing :

• Leads and owns strategy for the delivery and transformation of the Win Centre capability in line with international best practice.
• Creates and imparts an effective, high-performance and continuous improvement culture for the Win Centre capability that drives functional excellence.
• Challenges the Win Centre team on win strategy aligned to solution and pricing for key priority deals, including challenging Operational, Financial and/or Commercial inputs.
• Acts as an approver at the Client Group level on behalf of Growth for Qualification and Deal Approval.
• Proactively manages function against utilisation and productivity expectations.
• Owns, establishes and deploys team Performance Management controls including agreed team capacity and utilisation metrics, supported by Growth Operations & Enablement leads.
• Owns and proactively manages overall Win Centre budget within agreed limits and delegated authority.
• Leads in the chairing of Lessons Learned processes on submitted proposals, devising action plans accordingly to reflect into future deals.
• Manages, monitors and reports on agreed functional KPIs and performance metrics.
• Creates and presents reporting that supports and informs strategic decisions in a complex environment, with a lateral view across the full CPS portfolio.

What we're looking for :

• Effective, motivational management of senior people managers, in a high challenge, high complexity environment.
• Holds expert knowledge and insight for Win Centre capability best practice and functional management, with demonstrable success and extensive external network.
• Strong commercial acumen, including a working understanding of company financial procedures and effective risk management.
• Defines and models effective internal and external relationships with colleagues, suppliers and partners that enables effective collaborative working and a positive and productive working environment.
• Fluent communicator across all media with internal and external stakeholders at all levels. Communicates decisively and transparently; able to defend a position effectively and give confidence upwards and downwards.
• Ability to prioritise and manage multiple conflicting priorities simultaneously, whilst maintaining attention to detail.

About Capita Public Service

Capita Public Service is an essential partner to the Public Sector. With over 40 years' experience, we partner with over 500 government and public bodies to tackle society's biggest challenges across Central Government, Local Public Service and Defence & National Preparedness. To support our stated ambition to be the Public Sector's go-to partner, the business has recently announced the creation of a new specialist internal function that brings together critical sales and sales enablement under a single leadership: a Win Centre of specialist integrated pursuit capability, delivered alongside Growth Strategy, Marketing, Products, Propositions & Solutions, Transactional Sales and Sales Operations.

What's in it for you?

• A competitive basic salary of up to £140,000
• 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Proud member of the Disability Confident employer scheme

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As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

This position is multidisciplinary and maybe filled as a Social Worker, Marriage and Family Therapist, or a Licensed Professional Mental Health Counselor, at the Program Manager/Coordinator level.

Serves as a Supervisory Social Worker RCS Vet Center Director (VCD) and is responsible for the professional and administrative supervision and oversight of all readjustment counseling, outreach, referrals and follow-up care coordination services provided to eligible individuals within the designated Vet Center Service Area (VSA).

• The VCD supervises both professional and nonprofessional staff including a multi-disciplinary team of social work and other mental health professionals of various performance levels who work in multiple locations (Vet Centers, Vet Center Outstations and Community Access Points) and in communities distance from the Vet Center through planned outreach, often in conjunction with a Mobile Vet Center
• VCD is responsible for Administrative & outreach staff service functions, ensuring that the needs of individuals in their VSA are met
• The Supervisory Social Worker oversees the fiscal, contractual and operational obligations of the community-based Vet Center
• VCD leads with coordination and briefing during meetings with Congressional representatives and their staff
• Leads in Planning, establishing and implementing Vet Center policies and procedures, developing staff goals and objectives, monitoring, coordinating and evaluating the work of all Vet Center Staff, including Social Workers, other Hybrid Title 38 Mental Health Professionals, Title 5 Readjustment Counselors, outreach workers and Program Support Assistants
• Provides direct readjustment counseling services within and outside of the Vet Center to include in-person and virtual services
• Perform other duties as assigned

As a Division Director Section 8 Financial Management Center, you will:

• Directs a staff of financial analysts, program analyst, program assistants and contractor staff with knowledge of the Section 8 program financial management activities. The staff reviews for approval all financial documents related to rental assistance payments to owners, managers, and contract administrators.
• Resolves sensitive issues by interpreting and applying new and existing policy and procedural instructions issues by Headquarters and/or Hub Field offices for staff, owners, managers, and contract administrators.
• Maintains contacts with Headquarters staff, Hub Field Office Directors, Store Fronts, and other Center Directors to ensure communication and to resolve sensitive and controversial issues.
• Ensures the creation of problem-solving partnerships by identifying and developing a network of relationships with public interest groups, State and local officials, resident organizations, and representatives of the private sector, such as non-profit organizations and foundations.

As a Division Director Section 8 Financial Management Center, you will:

• Directs a staff of financial analysts, program analyst, program assistants and contractor staff with knowledge of the Section 8 program financial management activities. The staff reviews for approval all financial documents related to rental assistance payments to owners, managers, and contract administrators.
• Resolves sensitive issues by interpreting and applying new and existing policy and procedural instructions issues by Headquarters and/or Hub Field offices for staff, owners, managers, and contract administrators.
• Maintains contacts with Headquarters staff, Hub Field Office Directors, Store Fronts, and other Center Directors to ensure communication and to resolve sensitive and controversial issues.
• Ensures the creation of problem-solving partnerships by identifying and developing a network of relationships with public interest groups, State and local officials, resident organizations, and representatives of the private sector, such as non-profit organizations and foundations.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)

What you will be doing:

• Managing a team of 600+ headcount in US and India
• Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Deliver all CSLs, SLAs
• Avoid Penalties, Losses, Escalations
• Partner with Transition & Transformation teams
• Partner with COEs – T, Q, WFM, BI

What you bring:

• Minimum 15 to 25 yrs of experience in call center for India and US delivery centers
• Experience required in US based client’s delivery
• Experience in managing the span 500 to 750
• Experience in Payments & Customer Service – Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
• Experience in Leading MBRs/QBRs with clients – CSLs exp
• Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
• Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
• Experience in Leveraged pool delivery – preferred not must have

What we offer you:

• A multi-faceted job with a broad spectrum of responsibilities
• A range of benefits designed to help support your lifestyle and wellbeing.
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A work environment built on collaboration, flexibility and respect.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass