Total 288 pr officer job vacancies in Customer Service category in VIC - Melbourne - South East

Support Officer
Seaford, East Sussex
Domestic Violence Service
3-Month Contract
35 Hours per Week
£17.41 LTD / £14.84 PAYE (inc holiday)

This is an excellent opportunity to join a Domestic Violence Service in Seaford, East Sussex, where you will play a vital role in helping customers achieve positive outcomes and maintain their independence.

THE ROLE
As a Support Officer, you will deliver housing management and tailored support to customers, helping them achieve their goals and maintain tenancies in a safe and supportive environment. Key responsibilities include:

• Developing and implementing SMART support plans with customers.
• Conducting needs and risk assessments and creating risk management plans.
• Supporting customers with tenancy sign-ups and housing benefit applications.
• Advocating for customers and signposting them to additional services.
• Engaging customers and stakeholders to influence service delivery.
• Facilitating resettlement and providing outreach support.
• Assisting customers with budgeting, welfare benefits, and rent payments.

THE CANDIDATE
The ideal candidate will have prior experience in a similar role, particularly within housing management or housing-related support services. Additional requirements include:

• Knowledge of housing, homelessness, and domestic abuse legislation.
• Experience working in supported accommodation or outreach services.
• Strong advocacy skills and a commitment to excellent customer service.
• Financial awareness and IT proficiency, including Microsoft Office.
• Understanding of welfare benefits and their application processes.

THE CONTRACT

• Hours: 35 hours per week, Monday to Friday, 9am-5pm.
• Duration: 3-month contract with potential for extension.
• Pay: £17.41 per hour LTD / £14.84 per hour PAYE (inclusive of holiday).

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Location: Bendigo City
Role Type: Fulltime, ongoing
Remuneration: PACCT 6 -  $95, - $102, TRP  
About us:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric, works together and focuses on achieving our best in a healthy and supportive environment. If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.
We are proud to work, teach and study on the ancestral lands of the Djaara people of Dja Dja Wurrung, the Wurundjeri-Woi Wurrung people, the people of the Yorta Yorta Nation, and the Gunaikurnai People.  Many of our roles work with and support staff and students across both ... Click here to view more detail / apply for Koorie Student Support Officer

What skills and experience we're looking for

Job title: Behaviour Support Officer

Location: Barnsley Academy

Starting salary: £ 28,485.00 gross per annum pro rata (actual of £ 24,579.27gross per annum)

Contract: Permanent, full-time, 37.5 hours per week, 39 working weeks.

Start date: As soon as possible

Barnsley Academy is seeking to appoint a Behaviour Support Officer. The academy is part of United Learning, a national group of schools and academies. Barnsley Academy is an 11-16 secondary. As part of United Learning our aim is to bring out ‘the Best in Everyone’ and we continuously strive to ensure that students and staff have every opportunity to succeed, with their potential developed to the utmost.Please watch our Welcome Video to find out how our values of Ambition, Determination and Respect underpin everything that staff and students do here at Barnsley Academy:Barnsley Academy > Video

We are seeking to appoint a dedicated and hardworking Behaviour Support Officer with a child centred approach and excellent people skills to support students effectively in order for them to fully participate in learning and to complement our existing team.

In return, we are looking for someone who is:

• To be both authoritative and approachable and have excellent people skills.
• Team player.
• Sound knowledge of Microsoft Office packages.
• To be resilient in following the academy’s behaviour policy.
• A fundamental belief in the power of education to enable students to achieve anything they set their minds to.

Please refer to the job description and person specification for further details.

If you would like to discuss this opportunity or arrange a visit to the schools, please email hr@unitedlearningyorks.org.uk

To apply, please click the ‘Apply Now’ button at the top of the advert on our website using the following link to our vacancies page: Barnsley Academy Vacancies and complete our online application form. Please note that CVs are not accepted. The closing date for this post is 9am 02 December 2024. Interviews will be shortly after.

United Learning is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Employees will, in accordance with statutory guidance, be subject to a comprehensive checking process including references from current and previous employers, health, Right to Work in the UK, an Enhanced DBS check and a further check against the appropriate barred list.

What the school offers its staff

We will offer you:

• Highly competitive pay above national average.
• Excellent facilities and resources.
• Access to an outstanding professional development programme.
• A respectful working environment.
• Supportive, friendly colleagues who are committed to each other’s professional development.
• A chance to become part of United Learning, one of the largest groups of academies in the country.
• Opportunities to work collaboratively with colleagues in each academy, across the Cluster and United Learning.
• Excellent employee benefits which include a highly sought-after pension scheme with high employer contributions.
• Access to training through the Apprenticeship Levy.
• Perkbox benefits platform.
• Free on-site parking.
• Access to an Employee Assistance Programme (EAP).
• We encourage open and regular conversations about work-life balance.

As part of United Learning our aim is to bring out ‘the Best in Everyone’ and we continuously strive to ensure that students and staff have every opportunity to succeed, with their potential developed to the utmost.

United Learning is one of the largest and most successful Trusts in the country who offers unrivalled Continuing Professional Development (CPD) and training, including opportunities for nationwide networking.

Commitment to safeguarding

United Learning is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Employees will, in accordance with statutory guidance, be subject to a comprehensive checking process including references from current and previous employers, health, right to work in the UK, an Enhanced DBS check and a further check against the appropriate barred list.

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Horsham Rural City Council


Band 4 ($ per hour)






... Click here to view more detail / apply for Customer Services & Administration Officer

Fleet Operations Support Officer needed in Bridgewater Paying £12.65 per hr Ref 5258699

Full time time on a temporary basis

Key Responsibilities:

• Working within our collaborative business administration teams, you will work within specific teams in support to operational colleagues directly working within the Fleet team and support to statutory services that have drivers and vehicles within their service area.

• Review and report on all business support processes to ensure information is processed efficiently.

• Use and interpret a variety of reports available to ensure quality of data within a variety of recording platforms, e.g, case management system, excel spreadsheets.

• Have an integral role within the Fleet to ensure delivery of a robust and adaptable business support service.

• Utilising an extensive range of ICT to support the team and your role in everyday activities, e.g, use of Microsoft Office 365applications, specifically SharePoint, excel, Power Point, One Note, Teams.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA to apply. Even if you only meet some of the criteria, we?d love to hear from you.
If you?d like to know more about our reconciliation commitment, click here  Reconciliation | Wellways  

Rewarding opportunity to join the Mental Health and Wellbeing Local
Let your organisational and multitasking skills shine!
Full time, ongoing opportunity to join a NFP Values based company

About the opportunity
The Mental Health and Wellbeing Local in Frankston is welcoming and inclusive support service for people aged 26 years and over who are experiencing mental health challenges, including people with co-occurring alcohol and drug addiction treatment ... Click here to view more detail / apply for Service Support Officer

Core Responsibilities

• Liaise with Sales Department and other stakeholders to provide services to tenants
• Schedule appointments for clients
• Perform tenant check-in and check-out
• Perform payment collection procedures
• Manage tenants’ feedback and enquiries
• Perform service recovery
• Promote use of automated or self-help services
• Identify situations where tenant require additional attention
• Prepare meeting rooms
• Monitor inventories of stationaries
• Reconcile daily monetary transactions
• Participate in the execution of designated emergency response tasks

Requirements

• People orientated with excellent customer service skill
• Communication skills (written/verbal)
• Proficient in OPERA will be added advantage
• Able to perform rotating shift between Monday - Friday

Mas National & IntoJobs have a new opportunity for a Customer Service Officer to join our Workforce Australia team in South East Melbourne and Peninsula (Sites will be Cranbourne and Dandenong). We are looking for passionate individuals who are keen to make a real difference to the lives of people, while giving back to their local community. About the Role As a Customer Service Officer, you will have one of the most important front-facing roles in our organisation! As the first point of contact to our clients and customers, you will act as a positive role model and advocate for our organisation, ensuring a positive first impression. You will utilise your exceptional customer service and interpersonal skills with to influence and educate our customers and local employers on the benefits of employment services programs through direct promotion, business development and event coordination. In this role, you will use your strong ... Click here to view more detail / apply for Customer Service Officer

Seeking Aboriginal candidates These roles are identified roles. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of theAnti-Discrimination Act . Aboriginal Support Officer Clerk Grade: 3/4 Salary: 79,,539 super Employment Type: Various Ongoing Roles and Temporary Roles with the possibility of becoming ongoing Roles. Flexible hybridworking model including work from home and across our NSW offices. This role sits within the Fines and Debt pillarof Revenue NSW in the Customer Support team. A talent pool may also be created for future vacancies in our First Nations Support Team. About the team The Customer Supportteam operates in a high-volume contact centre environment and supports vulnerable customers to resolve their fines and debts, including through the Work and Development Order scheme, advocacy service, and write off program.
From time to time, the successful applicant may also answer calls to our First Nations Support Team, which provides ... Click here to view more detail / apply for Aboriginal Support Officer

Executive Support Officer
Job no: Work type: Ongoing full-time Location: Regional NSW, Albury Categories: Administration and Clerical

Executive Support Officer
Local Land Services is seeking an experienced Executive Support Officer to provide a comprehensive range of high-level administrative services.

Ongoing full-time opportunity
A&C Grade 5, Salary range $93,295 to $102,941 per annum plus super and leave loading
Located in the Riverina

About Us:
Local Land Services (LLS) is an Executive Agency within the Department of Regional NSW. It provides quality, customer-focused services to landholders and the community across New South Wales. This regionally based organisation brings together a wide range of service and advisory functions including agriculture, biosecurity, natural resource management, land management, biodiversity, emergency services, private native forestry and management of Travelling Stock Reserves (TSR).
We are committed to making

... Click here to view more detail / apply for Executive Support Officer

19th November,
Chief Customer and Product Officer Location: Melbourne A Unique Opportunity We're seeking an experienced Chief Customer and Product Officer to join a leading healthcare technology company. This role offers a unique opportunity to shape the future of healthcare, drive innovation, and make a lasting impact. Key Responsibilities:

Product Strategy: Oversee the entire product lifecycle, from conception to launch, aligning with customer needs, market trends, and business objectives.
Customer Experience: Drive improvements in customer experience and user interface, prioritising usability and accessibility.
Sales and Marketing Collaboration: Work closely with sales and marketing teams to boost revenue growth and brand awareness.
Team Leadership: Lead and inspire a talented team of Product Owners, Business Analysts, and support staff.
Executive Engagement: Present strategic insights and recommendations to senior leadership.
Key Focus Areas:


Product Development: Drive product development and ensure

... Click here to view more detail / apply for Chief Customer & Product Officer

Job Summary

• Refer and familiarise with the following for daily operations:

1. Handling Customer Complaints at Call Centre
2. Pausing in Queuemetrics
3. Queuemetrics Logging Off
4. Queuemetrics Login
5. Web Portal Appointment Bookings
6. Appointment Booking for Australian Visa Application

• Provide prompt, accurate and updated information for all queries via incoming calls/emails.
• Committed, timely efforts to attain the targeted result by making outbound calls.
• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

Job Description

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc in order to address customers’ queries
• Assess customer’s interest, propose solutions/alternatives and solicit relevant feedback
• Familiarise oneself with and exemplify the organisation’s mission, vision and core values
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.
• Multi lingual officers should support the callers with the possible language other than English. Mandarin, Malay, and Tamil speaking assistance to be provided without any hesitation.

Job Requirements

• At least 2 years of relevant experience
• Computer literate, preferably in MS Office, Excel, Word etc.
• Good interpersonal and conversational skills
• A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation
• Able to work independently as well as in groups/teams with minimal supervision
• Conversant in at least two language
• A good and healthy sense of humour, although not mandatory

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Job Description:

The successful candidate will be part of AST's Customer Services Division. This customer-facing role encompasses a wide variety of day-to-day tasks aimed at providing an exceptional customer experience to the pilots performing their flight simulator training. Ensure that all customer concerns and requests are attended with high level of professionalism and on timely manner. He/ She need to keep a high level of harmonious relationship with the customer.

Responsibilities

1. Attend to walk-in customers and perform frontline services to any customers / visitors entering the premises. These include:

• Greet visitors and determine the nature of their visit, alert appropriate party of visitor's arrival, direct visitors to proper waiting area.
• Respond to general enquiries and feedback.
• Establish and maintain customer rapport.
• Make outbound calls to customers and/or responding to customer emails.

2. Provide support on training related enquiries includes:

• Work with all stakeholders to ensure proper alignment of the Simulator Flight Scheduling and Maintenance Planning activities.
• Perform Simulator Flight Scheduling and Maintenance Planning activities as an alternate to PIC
• Effectively facilitate pilots’ requests by liaising promptly with other departments.
• Perform data input and analysis.
• Plan and track monthly programs for completion.

3. Assist with tenant-related enquiries including but not limited to booking of meeting/ conference rooms/ guest rooms.

4. Assist with the planning, co-ordination and execution of internal and company events.

5. Setting & tidying up of the guest rooms for accommodation.

6. Monitor Pantry and Stationery supplies and coordinate purchases when needed. Replenish F&B supplies in Pilot Lounge, Boardroom and guest rooms.

7. Other potential engagements in other work areas within the Company.

Requirements

• Possesses at least a Diploma with at least 2 years of relevant experience in customer and/or administrative service.
• Prior working experience in aviation industry/ hospitality / customer service experience is highly advantageous.
• High-quality written and verbal communication skills.
• Competent in administrative procedures.
• Team player and able to work in a fast-paced environment with minimal supervision.
• Must be able to communicate in Mandarin to be able to liaise with Mandarin speaking associates on handling daily operations and headquarter in China.
• Proficient computer skills.
• Only Singaporeans/ SPR may apply.
• Flight attendants and entry level applicants are welcome to apply.

Admin/Customer Service Officer
Full Time
Job no: Categories: Call Centre and Customer Service, Government and Defence, Sustainability


Permanent Full-Time Waste Administration and Customer Service Officer
From $70, Superannuation
Position Location: Recycling and Waste Centre Notting Hill
Applications Close Sunday, 1 December

The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic Centre of Melbourne. 
Our Waste Services team forms part of Sustainable Monash, providing a range of asset cleansing services, operating a highly regarded Recycling and Waste Centre, and supported by a highly competent administration and customer service team.
About the Position 
Reporting to the Waste Services Supervisor, the Waste Administration, and Customer Service Officer is responsible for enabling outstanding

... Click here to view more detail / apply for Admin/Customer Service Officer

Posted: 19/11/


17/12/

Job Type: Permanent - Full Time

Location: Mildura

Job Category: Community Services and Development


From humble beginnings as a Mildura-based community organisation more than 50 years ago, MADEC Australia today is a leading national provider of employment, education and support programs. Our roots, and enduring purpose, as a registered charity and not-for-profit, is to make a difference to peoples lives by alleviating poverty and distress. MADEC Australia Employment Services activities are delivered through the Workforce Australia programme in partnership with the Commonwealth Government. MADEC Australias Employment Services activities are focused on supporting those experiencing disadvantage in locations across NSW and VIC. Individuals that access the program receive support to reduce social, physical and other barriers that impact a persons ability to attain and maintain employment, by identifying strengths and building skills that

... Click here to view more detail / apply for Central Support Officer