Total 109 pr officer job vacancies in Customer Service category in Enfield, London, EN1 3ES

Job Title: Support Officer
Contract Type: Permanent
Salary: £26,397 per annum
Working Hours: 37.5 per week
Working Pattern: Monday to Sunday, 8am-4pm or 1pm-9pm
Location: Clarence House, Bedford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Support Officer

You will be key in the day-to-day running of one of our supported housing services. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Some of your responsibilities will include:

• Engaging with customers daily to build their trust and encourage them to take part in various activities within the service and wider community.
• Working with customers to raise their awareness of local services and facilities to ensure they have access to training, education, and work.
• Carry out support planning and risk assessments for high need customers with the support of a Support Officer.
• Working with the Specialist Support Officer to arrange and facilitate group sessions or activities.
• Collaborating with relevant community agencies to ensure customers receive appropriate advice and support.
• Ensuring that key performance targets are met and that all customer records are up to date.

About you

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.

We are looking for someone with:

• Experience of working with vulnerable people with a range of needs in a support capacity
• A genuine passion for working with people and be able to travel
• Good communication skills and the ability to engage with and respect the needs of vulnerable people
• Excellent team working skills with a creative flair and ability to think outside of the box
• Housing sector knowledge including housing benefit applications
• Strong IT and social media skills to manage and maintain administration and recording systems

Why Riverside?

One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Our Homelessness and Prevention team is friendly, and we love what we do. We are passionate about the high-quality support we provide. Working in care can be demanding, but our colleagues are always kind and compassionate no matter what challenges they encounter. As part of our team you will be doing work you can be proud of, ensuring the safety and happiness of our customers in their home

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Resident Service Officer
South London
£21p/h
Repairs and Maintenance

Site Based

Looking for someone to start immediately

Responsibilities:

This is a key role in delivering housing services, managing a multi-tenure patch to the standards set out in the tenancy agreement or lease while working collaboratively with other agencies on case management.

• Co-ordinate the delivery of Council services to residents.
• To advocate on behalf of residents.
• To enforce standards set out in the tenancy, lease or other authority to occupy.
• Work across agencies and partnerships in a way that brings about strategic change and addresses the corporate aims of the council and objectives of the department.
• Manage complex relationships on behalf of the Council to secure the implementation of government objectives, council priorities and local priorities.
• Case management approach to resolve issues for residents

What we are looking for:

• Strong customer service skills
• A proactive, problem solving attitude and attention to detail
• Knowledge of council housing policies and procedures is desirable, but not essential

Customer Relations Officer; Complaints

£43,671pa

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Customer Relations Officer; Complaints

We’re looking for a highly experienced Complaints Relations Officer to deliver a professional customer experience for our residents who have made a complaint. You will be responsible for your own complaints workflow and caseload from day one, and you'll need to hit the ground running. You need the skills and knowledge to conduct thorough, high quality and resident focussed investigations, remaining resolution focussed throughout.

We’re big on communication, so you’ll need to regularly keep residents updated throughout your investigation. Our vision is to provide the best possible complaint service for our residents, making sure we overcome any obstacles to provide our response on time, and to a high standard. You will need to demonstrate you’ve understood the root-cause of a complaint, and actively build (or re-build) trusted relationships with residents so they feel heard and have confidence we’ll learn from their experience.

What you’ll do

This role isn’t about closing cases and hitting KPIs – although that needs to be done too - it’s about meaningfully resolving concerns and developing positive relationships along the way. As a result, the Customer Relations Officer needs to be comfortable working in a dynamic and responsive way whilst being truly focused on service.

You will

Investigate and resolve complaints, focusing on enhancing the delivery of our services and the relationship with our residents
Take responsibility to manage your own complaint caseload effectively, with autonomy and to a high, professional standard
Role model complaint handling excellence, record keeping and time management
What you’ll need

We’re looking for someone who has:

Strong and excellent written skills with the ability to produce high quality, professional and comprehensive complaint resolution outcome letters – we’ll assess this during the interview process
Expert problem-solving skills to effectively investigate complaints
Self-discipline to work independently and be proactive when resolving complaints
Experience of working collaboratively with other internal departments with a strong, demonstrable passion for forging excellent working relationships, using your fine-tuned abilities, and influencing skills, to work collaboratively whilst focussing on the outcome for our residents.
Effective team player who can work collaboratively with residents, colleagues, and senior stakeholders.
Desirable:

Experience of working in the housing sector
Experience of managing a complaint’s caseload
Our Values

Our core values are at the heart of how we work

Take the lead
Create energy
Build trust
Be generous
Stay grounded
Remember the little things
We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
Competitive salary of £41,591pa
A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
2 additional ‘giving something back’ volunteer days
A pension scheme with contributions from 4% - 8% of your salary
Family leave, compassionate leave and enhanced maternity pay
Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
Interest free loans to help spread the cost of a season ticket or another big purchase
Annual staff conference, team away days and annual team meal allowance
Access to Perk Box for fantastic savings on everyday purchases and much more
Free employee assistance programme
Opportunities to join staff network groups
Refer a friend bonus
We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter (in no more than 500 words) detailing how your skills and experience meet the job description for Customer Relations Officer outlined above.

Closing date for applications: 8th December 2024

Interviews will be held: Week commencing 9 December 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.

Proud member of the Disability Confident employer scheme

Operational Support Officer

Service care Solution are currently recruiting for an Operational Support Officer in Enfield. This role will start in January 2025.

The Operational Support Officer will be working within the Child Protection, Assessment and Intervention and Specialist Support Services. This is an office based role.

Pay rate - £13.06 PAYE / £16 Umbrella

Main Responsibilities

As an Operational Support Officer you will be responsible for:

• Data entry, supporting social workers
• Minute taking
• Reception cover
• Various administrative duties

Requirements:

• Experience in similar role
• IT literate experience of using Word and Excel
• Enhanced DBS

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Operational Support Officer, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

What skills and experience we're looking for

We can offer you

• The opportunity to work in a continuously improving school.
• The chance to join a talented and highly committed staff team.
• Excellent students who are keen to excel and operate in an ethos underpinned by the principles of courtesy, consideration, cooperation & contribution.
• Our commitment to provide CPD opportunities to ensure all staff continue to develop.
• A learning environment where imagination and commitment are encouraged and valued.

Closing date for applications: Tuesday 26 November 2024 at 09:00 am

Interviews will be w/c: 2 December 2024.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

How to apply:

• To apply for this post, please download the application form this (TES) website or visit our website for an application pack and form,https://hws.haringey.sch.uk/about-us/join-us/vacancies/

Please note that CVs alone are not accepted in line with Safer Recruitment practices.

What the school offers its staff

Positive Behaviour Support Officer

Support Staff Salary Scale 5 - Term Time - 36 hours a week

FTE £31,524-£32,931 -Actual pro rata £29,644 - £30,967.

Highgate Wood School wishes to appoint a resourceful, flexible and knowledgeable Positive Behaviour Support Officer for an immediate start.

The Positive Behaviour Support Officers primary responsibility will be providing support with operating the school’s behaviour support system.You will work closely with the Positive Behaviour Manager, Senior Leadership Team and Pastoral Teams to promote the positive behaviour across the school reengaging the students and improving their academic performance.

The ideal candidate will:

• Have the ability to form good working relationships with students and colleagues
• Have good oral and written communication skills
• Be able to adapt and be flexible in working practices and the ability to know when to use initiative
• Have a high degree of professionalism in your approach to work and tasks set
• Have an ability to be a good role model for students and colleagues
• Have experience of working with/caring for children or adults who have barriers to learning and/or special educational needs/behaviour issues
• Have experience working as part of a team

Commitment to safeguarding

Highgate Wood School is committed to safeguarding and promoting the welfare of children and young people and expects staff to share this commitment. This post is subject to an enhanced DBS check and is likely to come under the requirements of the Childcare (Disqualification) 2009 Regulations. The successful applicant will be required to complete a declaration to establish whether they are disqualified under these regulations. In line with safer recruitment practices, we will conduct an online search for all shortlisted candidates. This is part of our safeguarding checks and seeks publicly available information on candidates’ suitability to work with children.

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Stores Support Officer
HMP Thameside, Thamesmead
Full-Time, Permanent
£24,150 plus £6200 London allowance

HMP Thameside is a privately run prison estate located in South-East London. The prison is a remand establishment operated by Serco Ltd.

We have an opening for a Stores Support Officer working primarily in the Stores & Procurement department.

The Stores department is responsible for the purchasing and distribution of essential supplies and services for the smooth running and operation of the prison. This is a key function which facilitate the day-to-day activities and running of the prison. A role which enables and serves the needs of both staff and prisoners.

The role is both administrative and physical in nature.

The physical aspect of the role involves manual handling
- required to lift/move heavy items, boxes can weigh between 20kg-30kg, and the individual must be comfortable lifting to that amount.

Key Accountabilities


- You will be required to keep accurate records of items issued-out and stock levels,ensuring that correct processes are adhered to.
- Raise Purchase Order (PO) for suppliers. Placing requisition orders on the Guided Buying and SAP databases.
- Check items against delivery note and Goods Receipt (GRN) goods on system.
- Handling telephone enquiries from Suppliers and providing advice to staff and customers.
- Enquiries can involve anything from quotes prices, delivery dates from suppliers to emergency uniforms from staffs.
- Manning the Stores door during opening hours serving customers i.e., staff and third-party agencies. Checking requisition forms for management approval signature and issuing items to staff.
- Organising and distribution of staff uniforms.
- Stock replenishment



What you need to do the role?


- Experience in an administrative role
- Good communication and interpersonal skills with the ability to professionally engage face to face with the customer.
- Good keyboarding skills, ideally knowledge of Microsoft Office
- Experience of working in a fast-paced environment · Inventory Control
- Physically able to do manual handling work

This role is subject to a Security Clearance


What we offer


- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package

Proud member of the Disability Confident employer scheme

About the service and Team

The role will sit in the Children Looked After and Leaving Care Service and will report to the team Manager.

Sutton’s Children Looked After and Leaving Care Team is Sutton’s Team of The Year for 2022 and 2023! You would join a supportive, welcoming and stable team environment which prioritises looking after you so you can do your job to the best of your ability. The service is responsible for care planning for children looked after to ensure permanency and to progress children in care into independence whilst keeping them safe. A settled team with a positive culture located at The Quad which is to be used as a pioneering hub around contextual safeguarding and innovative practice around work with adolescents and Sutton Civic Centre. We have a fully supportive and restorative approach to both staff and families we work with. The Team are also leading innovative projects with fantastic engagement with young people who inform the service and who work closely with local organisations and businesses.

About the Role and Our Ideal Candidate
About The Role

To lead on the development, implementation, promotion, support, evaluation and review of the participation of Children Looked After and Care Leavers.

Requirements

- To lead the development and delivery of Participation Strategy and coordinate all activity taking place under the strategy

To monitor impact on service delivery, and to provide regular reports on participation activity and outcomes to the Corporate Parenting Forum
To lead the delivery of the Children in Care Council and ensure regular engagement with Children Looked After and Care Leavers, raise awareness and promote attendance at meetings.
To promote the Children in Care Council with Children’s Services’ colleagues and partners, through a programme of events and other activities.
To attend Corporate Parenting Panel meetings and ensure the voice of Children Looked After and Care Leavers is heard.
Our Ideal Candidate

Good communication skills and an ability to engage with children and young people.
Experience of working with children who have suffered abuse and trauma
Experience of multi-agency working with children.
A knowledge of child safeguarding and children in care legislation, guidance and procedures.
Able to work flexibly including some evening and weekend work on occasion.
Experience of planning events and activities with children and young people
Experience or representing children and young people's views and championing their cause.
Ability to work predominantly independently and as part of a team.
To demonstrate anti discriminatory practice in your daily work.
Excellent written communication skills
Desirable

Ability to plan and manage budgets.

Senior Executive Support Officer (Hybrid) needed in Tower Hamlets, £28ph PAYE - Reference: RQ1418611

This is a hybrid role requiring at least three days in the office. This role is supporting a Corporate Director, so we are looking for a senior Personal Assistant

• To be responsible for providing responsive, high quality, professional and timely executive support to allocated Chief Executive / Corporate Director and for ensuring the Executive Support Team operates efficiently and effectively in a highly pressured environment.
• To provide a responsive, high quality, professional and timely support to the Chief Executive/Directorate Leadership Teams and associated governance including responsibility for all aspects of the smooth running of Statutory Officer and Directorate Leadership Team meetings, from effective forward planning to attending in person to take minutes.
• To work collaboratively with the Executive Support Team Leader to ensure that the services provided by the team are strategically aligned with other functional areas to enable a seamless approach to service delivery and to continually improve policies, procedures and processes that meet business needs.
• To maximise the use of technology to improve processes and workflow, through the identification of improvement and efficiencies, the deployment of new functionality and system enhancements to improve value for money and service provision to internal users.
• To lead the transformational change agenda in support of the Chief Executive / Corporate Director and be the key point of contact to manage and improve the directorate’s liaison with the Mayor, Lead Members, Councillors and other internal and external stakeholders.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

Job Title: Youth Justice Case Manager
Location: Redbridge council
Rate: Limited/Umbrella: £33.41 per hour
Job Description
We are looking for a qualified Youth Justice Case Manager to manage a caseload of youth justice cases, including out-of-court disposals and statutory court orders, in accordance with National Standards and the HMIP Inspection Framework. This role focuses on supporting young people to complete their orders and work towards a crime-free future, following the "Child First, Offender Second" approach.
Key Responsibilities

• Caseload Management: Handle youth justice cases, maintaining compliance with national standards.
• Supportive Interventions: Provide impactful support to young people throughout their orders.
• Effective Communication: Engage with young people, their families, and partners to achieve positive outcomes.
• AssetPlus Utilisation: Leverage the AssetPlus tool with a trauma-informed approach to reduce re-offending.
• Evidence-Based Interventions: Design and deliver programs to support engagement in education and training, reducing offending risks.
• Court and Panel Representation: Prepare and present detailed reports for courts and referral panels.
• Safety and Risk Management: Conduct assessments to maintain the safety of young people and the community.

Candidate Requirements

• Essential: Experience with AssetPlus as an assessment and planning tool.
• Desirable: Experience in youth justice or social services roles.
• Legal Compliance: Candidates must be free of restrictions under the Childcare Act 2006 and related legislation.

How to Apply
Please submit your CV and a cover letter highlighting your relevant experience and qualifications.
For more information, please contact Lewis.Ashcroft@servicecare.org.uk

Job Title: Domestic Abuse Intervention Specialist
Department: Children and Families - Reach Out Domestic Abuse Service
Location: London Borough of Redbridge
Hours: 36 per week
Salary: £23.75 - £29.94

About the Role

The Reach Out Domestic Abuse Service in the London Borough of Redbridge is seeking a dedicated Domestic Abuse Intervention Specialist. This role is integral to providing high-quality support to individuals and families impacted by domestic abuse. Your work will involve survivor-led assessments, safety planning, emotional support, and proactive engagement with perpetrators to encourage behavioural change.

Key Responsibilities

• Service User Engagement: Conduct safety planning and risk assessments, offer practical and emotional support, and assess needs holistically.
• Case Management: Manage a caseload with regular community and home visits, maintaining accurate records and ensuring compliance with safeguarding policies.
• Multi-Agency Collaboration: Work closely with professionals, including police and child protection teams, to create coordinated responses to domestic abuse.
• Service Development: Gather service user feedback to enhance service accessibility, provide guidance to colleagues, and promote the service through community outreach.

Qualifications & Experience

• Education: IDVA training certificate or relevant qualification (NVQ Level 2 or above) preferred; willingness to undertake training if needed.
• Experience: Proven experience with victims/survivors of domestic abuse, case management, and multi-agency collaboration.
• Skills & Knowledge: Strong communication and advocacy skills, knowledge of GDPR and safeguarding practices, and ability to work effectively within a diverse community.

Why Join Us?

This is an excellent opportunity to make a tangible impact in a supportive and collaborative environment. You'll receive relevant training, clinical supervision, and access to professional development to thrive in your role.

For more information or to apply, please contact: Lewis.Ashcroft@servicecare.org.uk,

SEN Funding Systems Support Officer (SO2)

Description
We are seeking a highly motivated and detail-oriented SEN Funding Systems Support Officer (SO2) to join our dedicated team. In this role, you will be instrumental in managing and supporting the special educational needs funding systems within our organization. Your expertise will ensure that the funding processes are efficient, transparent, and aligned with current regulatory requirements. You will liaise with various stakeholders, including local authorities, educational institutions, and parents, to facilitate effective funding distribution and utilization. Your analytical skills will be crucial in monitoring and evaluating the impact of funding on student outcomes. The SEN Funding Systems Support Officer will play a key role in providing training and guidance to staff on the funding process and systems. You will also work towards continuous improvement of our funding systems by identifying areas for development, gathering feedback, and implementing solutions. This is a fantastic opportunity for someone with a passion for supporting children with special educational needs and a desire to contribute to the educational sector by ensuring that resources are allocated effectively and fairly. If you possess strong organizational skills and are committed to making a difference, we encourage you to apply for this rewarding position.

Responsibilities
Manage and monitor the SEN funding systems to ensure accurate and timely processing of funding applications.
Provide technical support and guidance to staff on the use of funding systems and processes.
Engage with educational institutions and local authorities to ensure a clear understanding of funding criteria and processes.
Review and analyze funding applications to ensure compliance with policies and eligibility requirements.
Compile and retain records of funding awards, adjustments, and associated documentation for auditing purposes.
Assist in preparing reports on funding allocations, usage, and outcomes for senior management and stakeholders.
Identify areas for improvement within the funding systems and recommend solutions to enhance efficiency and effectiveness.
Requirements
Strong understanding of special educational needs legislation and funding processes.
Proven experience in a support role, preferably within an educational or governmental setting.
Excellent organizational and multitasking abilities to manage various funding applications simultaneously.
High attention to detail and accuracy in data entry and record-keeping practices.
Ability to communicate effectively with a variety of stakeholders, including parents, educators, and local authorities.
Competency in using funding management software and other relevant IT systems.
A proactive approach to problem-solving and the ability to work independently as well as part of a team.

Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:30
Pay Per Hour: £21.92
Location: Lambeth, South East London

Should you wish to apply for this job opportunity, please, send an up to date CV.

Job Title : SEN Funding Systems Support Officer (SO2)
Job Category : Education
Location : Lambeth Town Hall, London Borough of Lambeth
Hours Per Week : 35.00
Start Date : Immediate start
Start Time : 09:00
End Time : 17:30
Salary: £21.92

TO START ASAP!

To deliver a highly effective finance service that enables the SEND Service to deliver outcomes. Operating efficiently, using existing and new processes and procedures to assist in improving and delivery of service. ? Support the SEND QA Manager by facilitating and maintaining accurate budget monitoring data working closely with finance and using the Oracle Planning & Budgeting tool for the purpose of revenue budget monitoring. Ensuring that SEN pupil placement and funding information for all Lambeth SEN pupils’ remains accurate and up to date. ? To be responsible for the effective management of funding/payments for service providers, including schools, parents and independent providers.
Key Knowledge
K1 - Detailed knowledge of recent legislation related to Statutory Assessments of SEN.

K2 - Knowledge of school based systems and policies.

K3 - Knowledge of issues relating to pupils with SEN.

K4 - Knowledge and understanding of the necessity of financial control.

Relevant Experience
E1 - Demonstrable experience of working in an educational environment with children of school age and their families.

E2 - Experience of working in a multi - ethnic environment.

E3 - Experience of working and liaising with other agencies in a multi disciplinary setting.

E4 - Experience of maintaining manual and computerised databases.

E5 - Experience of establishing and monitoring procedures relating to Statements / EHC Plans of SEN.

Sustainable Housing Support Officer needed in Enfield

The rate is £18.09ph PAYE

This is a temporary role

The reference number is: RQ1392106

The successful candidate will assist with transforming a homelessness service to improve homelessness prevention, reduce temporary accommodation and end street homelessness.

Our client is seeking proactive, outcome focused people to join a Street Homelessness Service. The Street Homelessness Service has been set the ambitious target to end rough sleeping in Enfield

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Job Title: Specialist Support Officer (Drug & Alcohol)
Contract Type: Permanent
Salary: £30,859 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday – Friday, including one weekend per month
Location: Camden, London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Specialist Support Officer

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways.

Some of your responsibilities will include:

• Undertaking group & one to one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimisation interventions)
• Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• Making full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc
• Participating in cross-service initiatives & projects in relation to their specialist area (i.e. organisational training, reflective case management, WOW projects, peer support groups, etc.)
• Carrying out assessment to identify and prioritize needs
• Using SMART goal planning to provide needs led holistic support

About you

We are looking for someone with:

• Knowledge of specialist assessment tools, methods and case formulation.
• Knowledge of evidence based specialist interventions appropriate for mental health and community settings.
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
• Knowledge about recovery model, peer support and coproduction procedures.
• Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
• Experience running therapeutic groups.
• Ability to react to crisis situations in a calm effective way.
• Basic level of IT skills and literacy
• Strong time management skills and ability to prioritise workload
• Ability to communicate effectively in writing including the preparation of letters reports & file notes
• Ability to contribute to effective team working
• Understanding of safeguarding procedures for children and adults

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Applications may close before the deadline, so please apply early to avoid disappointment.

This role is for anyone who has previous managerial experience within adult care services that specialise in learning disabilities.

Your new company
Join a leading care organisation dedicated to continuous improvement and quality in service delivery. Our client focusses on enhancing the lives of those they support, while fostering a collaborative and engaging work environment. As a key player in the team, you will contribute to their mission of providing exceptional services aligned with their values.

Your new role
As a Service Improvement Officer, you will work closely with operational managers and teams to identify areas for improvement across various adult services, and implement effective strategies. Your responsibilities will include developing improvement plans, supporting staff, and ensuring adherence to organisational policies and legal requirements. You will act as a vital link between services and the quality team, proactively addressing concerns and highlighting best practices.

What you'll need to succeed
To excel in this role, you will need:
A proven background in managing high-quality adult care services.
Excellent communication and presentation skills.
Strong leadership abilities with a proactive approach to problem-solving.
Good planning skills and the capacity to work autonomously.
Collaboration skills and a calm, measured approach.
Experience with quality monitoring systems, both written and online.
Proficiency in IT, including Office 365.
A creative, positive mindset with flexibility.
A commitment to training, development, and mentoring.

What you'll get in return
In return for your expertise and dedication, you will receive:
A competitive salary and benefits package.
Opportunities for professional development and career growth.
A supportive and inclusive work environment.
The chance to make a significant impact on the lives of vulnerable individuals.
Flexibility with working arrangements, including the possibility of out-of-hours services.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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