Total 22 Director/C-Level pr officer job vacancies in Customer Service category in The United States of America

19th November,
Chief Customer and Product Officer Location: Melbourne A Unique Opportunity We're seeking an experienced Chief Customer and Product Officer to join a leading healthcare technology company. This role offers a unique opportunity to shape the future of healthcare, drive innovation, and make a lasting impact. Key Responsibilities:

Product Strategy: Oversee the entire product lifecycle, from conception to launch, aligning with customer needs, market trends, and business objectives.
Customer Experience: Drive improvements in customer experience and user interface, prioritising usability and accessibility.
Sales and Marketing Collaboration: Work closely with sales and marketing teams to boost revenue growth and brand awareness.
Team Leadership: Lead and inspire a talented team of Product Owners, Business Analysts, and support staff.
Executive Engagement: Present strategic insights and recommendations to senior leadership.
Key Focus Areas:


Product Development: Drive product development and ensure

... Click here to view more detail / apply for Chief Customer & Product Officer

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The Improvement, Transformation and PMO Directorate has a vital role in the delivery of change across the Trust. The directorate contains the following functions:



The Programme Management Office, which has responsibility for the running of projects and programmes across the Trust.

The Improvement and Transformation Team, which helps educate, guide and develop change choices within our services across the Trust.

The Financial Transformation Team, which uses award winning methodologies to help services generate savings and efficiencies.

The Digital Partnerships Team, who help guide our services towards the implementation of new digital products and effective digital working.



Based, within the PMO, this role will help all the above teams co-ordinate their work and support across a wide variety of administrative needs and tasks.

Administrative:

· Provide administrative support toImprovement, transformation and PMO Directorate staff, ensuring that tasks are undertaken in a timely manner and to a high standard.

· Maintain Team documentation libraries, databases, trackers and other resources.

· Co-ordinate the completion of Freedom of Information (FOI) requests, ensuring that requests are completed in the time specified.

· Provide advice to customers regarding prioritisation processes and act as a point of contact for enquires, providing updates to customers as and when required.

· Attend meetings, and take and produce notes/action for the approval of Managers, taking follow up action as appropriate.

· Assist with the organisation of regular/ad hoc meetings with customers, suppliers.

· Manage room booking processes.

· Manage the procurement of office and IT equipment for the wider team.

Communication:

· To manage the office processes acting as the focal point for enquiries with staff, and visitors.

· To manage all incoming mail, redirecting mail when necessary and ensuring that all urgent items are brought to the attention of the appropriate member of staff immediately. Prepare draft responses as required

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

The Improvement, transformation and PMO Directorate plays a vital role in the innovative delivery and ongoing support of change at NUH and its wider Health and Social care partners. We provide specialist expertise in a wide range of areas including Project Management, service Improvement, business functions, change prioritisation and information governance, Project Management and business and clinical service delivery teams. Our multidisciplinaryteam shares a common goals to help out Trust provide the best possible experience for patients.



The post holder will provide comprehensive business and administrative support to the Improvement, transformation and PMO Directorate, ensuring a professional and efficient service at all times.



The post holder will need to work autonomously and will be responsible for implementing an administrative processes to support the effective running of the team and delivery of the service. They will be responsible for ensuring daily management of email inboxes, telephone calls and other correspondence is dealt with in a timely manner. Assist members of the wider team with scoping tracking and responding to customer queries including documenting the requirements of customers and tracking progress; arranging meetings and producing reports for internal use and wider. The post holder will also be responsible for co-ordinating and managing the collation of Freedom of Information requests.



The team is based at the City Hospital campus, although the post holder will be required to work across all Trust sites with the opportunity for flexible working including hybrid working from home.


KEY JOB RESPONSIBILITIES

Administrative:

· Provide administrative support toImprovement, transformation and PMO Directorate staff, ensuring that tasks are undertaken in a timely manner and to a high standard.

· Assist with the production and co-ordination of performance reports on a monthly basis, ensuring that documents presented are of a high quality and consistency is maintained.

· Maintain Team documentation libraries, databases, trackers and other resources.

· Co-ordinate the completion of Freedom of Information (FOI) requests, ensuring that requests are completed in the time specified.

· Produce reports to escalate Freedom of Information (FOI) requests that are overdue to management.

· Produce slides for the purposes of presenting information at a variety of meetings.

· Provide advice to customers regarding prioritisation processes and act as a point of contact for enquires, providing updates to customers as and when required.

· Co-ordinate the production and completion of information reports to ensure that they are processed in an orderly and timely fashion. Invoke the escalation process where there is deviation in process requests are not being progressed in a timely manner.

· Support customers in the production of resource requests, ensuring that their business requirements are fully understood and documented.

· Assist with the scoping process, seeking advice from suppliers and colleagues as and when required in order to provide a quotation.

· Produce handover documents to ensure that confirmed/funded work is completed in line with the timescales agreed with the Customer.

· Support the teammates in the preparation, circulation and updating of management and quality documents, and communications products such as, PowerPoint presentations and website content.

· Assist the Business Development Team toraise the profile, awareness and understanding of Change processes and encourage compliance with these processes.

· Attend meetings, and take and produce notes/action for the approval of Managers, taking follow up action as appropriate.

· Assist with the organisation of regular/ad hoc meetings with customers, suppliers.

· Manage room booking processes.

· Manage the procurement of office and IT equipment for the wider team.



Communication:

· To manage the office processes acting as the focal point for enquiries with staff, and visitors.

· To manage all incoming mail, redirecting mail when necessary and ensuring that all urgent items are brought to the attention of the appropriate member of staff immediately. Prepare draft responses as required

· To deal with a range of complex queries in the absence of other team members ensuring matters are assigned to relevant members of staff



Other Duties:

· To undertake any other duties that may reasonably be required.


This advert closes on Friday 6 Dec 2024

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Change Service Team Lead for Chief Technology Officer Organization

Role Description:

The CTO (Chief Technology Organization) Change Service Lead at Associate Director level will be based in the Singapore Technology Center and will have responsibility to establish a centralized tiered change service function to service to all CTO initiatives and product teams. Service levels will range from self-service for most product teams to full-service for our highest priorities. Change services, including templates, will be based on the Prosci ADKAR methodology. We consider communications one of the major tools to execute on change, so the services will include curation of communication channels and presentation assets, including videos and graphics. The expectation is that the Change Service Lead and the team they lead will be hands-on experts at using both change and communication tools, as well as able to upskill others.

Responsibilities:

Management of Change Service Team

• Manage a small team that will include the Product Manager of our CTO Portal (SharePoint) and a rotating pool of students and Gig based employees across our network of Technology Centers (US, Czech Republic, Singapore and India) to provide services globally.
• Advocate for the use of GenAI in the creation of change deliverables by the change service team and beyond.
• Establish the success criteria for the change services team in partnership with senior level stakeholders.
• Upskill a broader set of CTO employees on change using the Prosci ADKAR methodology.

Qualifications:

• Bachelor’s Degree in Business, Psychology, or a related field.
• Experience in establishing a central service related to change or communications.
• Certification in one or more change management methodologies (ex: ADKAR).
• Portfolio of creative assets, such as videos and graphics
• Experience in managing a team of professionals across multiple geographies.
• Proven experience in leading and managing significant change initiatives, including creating the deliverables personally.
• Deep understanding of change management principles, methodologies, and tools.
• Exceptional communication skills, both written and verbal.
• Ability to clearly articulate messages to a variety of audiences.
• Excellent active listening skills and high emotional intelligence (EQ).
• Enthusiasm and curiosity about applying GenAI to the tasks related to change management and communications.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Duties and Responsibilities1. Use knowledge and troubleshooting skills to deal effectively with problems that may arise within the Emergency and Acute Medicine team.2. Ensure that work is appropriately prioritised and managed, providing support, advice and guidanceas and when required.3. Attend/represent the department at relevant meetings as and when required.4. Receives, opens and processes all mail.5. Carries out typing duties associated with management correspondence, reports, statistics and other official correspondence and related clerical work.6. Organises and maintains the Emergency and Acute Medicine team diaries.7. Makes and takes telephone calls from patients, relatives, other internal colleagues and GeneralPractitioners and take appropriate action.8. Takes minutes/maintains action logs at any Directorate meetings as required.9. Liaises with appropriate departments/hospitals in arranging external meetings/conference calls as directed.10. Receive oral complaints, ensuring complaints procedure is adhered to collating and safe-guarding all records and correspondence related to this.11. If required, assists staff in the collation and typing of details for projects and lectures consistent with clinical/service needs.12. Refer urgent enquiries to appropriate member of management team.13. Provides the Clinical team with necessary papers and appropriate files for MDT discussions.14. Ensures all secretarial and office equipment used in department is maintained in good working order and arrangements for appropriate maintenance/repair work/replacement to be carried out.15. Plan and prioritise own workload.16. Providing general clerical and administrative duties to the department including photocopying and scanning when required.

Canberra
Applications close 27 September

About the Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Governments economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

Growing innovative & competitive businesses, industries and regions
Investing in science and technology
Strengthening the resources sector.
The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in peoples lives whilst contributing to improved outcomes for Australia and our people.
If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australias future.
Please see the APSCs
... Click here to view more detail / apply for Integrity Culture Support Officer, APS Level 4, Chief Counsel and Integrity

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Job Summary

We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.

We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click here

Working within the Education Directorate, you will provide a range of administrative support services to our senior leadership team. Applicants must have experience of working within a senior administrative role, knowledge of MS Office 365 and the ability to work within a fast paced environment. For more details see the attached Role Profile below.

Before you apply, find out a little bit about us and why we are a Great Place to Work.

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on our Staff Values and how to complete behaviour based application form questions is available on the Council’s website.

Additional Information

For your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.

Our Workstyles

As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:

Agile – 100% of time spent working agile (flexibly) and interacting with others. Able to work at home, office or multiple locations. May be required to attend office on set days/rota basis as the role requires.

This post has been allocated the workstyle: Agile More information on our workstyles can be found in our HR Guide: Workstyles. If you have any questions on the allocated Workstyle for this post, please ask at interview.

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Service Director Education, Chief Education Officer
Waverley Court

Salary: £133,374
Hours: 36 per week

Edinburgh is known as Scotland's capital city, but also its festival, business and cultural
capital too. The city is home to the Scottish Parliament and some of the most recognisable landmarks in Europe, from the medieval Old Town to the elegant Georgian New Town. And here at The City of Edinburgh Council we're at the heart of that city. With nearly four million domestic and overseas visitors and almost half a million people calling Edinburgh home, it has never been more important for us to make sure our city is a great place to live, work and enjoy. The Service Director for Education and Chief Education Officer is responsible to the
Executive Director for Children, Education & Justice Services. This is a strategic and
influential role providing leadership in the development of service excellence, improving attainment and ensuring positive outcomes for children and young people. Working as a core member of the council’s senior leadership team with lead responsibility for providing advice, guidance, professional governance and support on all matters relating to Education within the City of Edinburgh. We are looking for an exceptional senior leader with significant knowledge and experience of leadership in Education. When applying, please evidence how you’ve made a difference to the lives of children in the last 6 months. Amanda Hatton, Executive Director, Children, Education & Justice Services looks forward to your application, if you’d like more information or an informal discussion about the role, please contact Amanda, Amanda.Hatton@edinburgh.gov.uk

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Requirements

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Non-ongoing - Full-time
Flexible work arrangements
Total Remuneration Package

Applications close at pm AEST on Monday, 16 September . The opportunity We have an exciting opportunity for a highly skilled Chief Investment Officer to lead the investment and implementation Branch of the Australian Infrastructure Financing Facility for the Pacific (AIFFP) program in the Department of Foreign Affairs and Trade (DFAT). The AIFFP is a $4 billion financing facility at the nexus of Australias foreign policy and international development agenda in the Pacific and Timor-Leste.  Australia, through the AIFFP, partners with governments and the private sector to provide grant and loan financing for energy, transport, telecommunications and other key economic infrastructure. Climate resilient and adaptation projects will be a focus through the recently announced Pacific Climate Infrastructure Financing Partnership (PCIFP).  The AIFFP significantly boosts Australias support for quality, inclusive and climate resilient infrastructure across the
... Click here to view more detail / apply for Senior Executive Service Band 1 ? Chief Investment Officer ? AIFFP

Position Overview: As the Chief Customer Officer, you will be responsible for shaping our customer experience strategy and ensuring that we deliver exceptional service to customers of the Chocolate Finance Managed account.

You will be responsible for overseeing all aspects of customer interactions, from managing our customer service team to developing and executing customer engagement strategies. Additionally, you will be responsible for managing digital marketing efforts, agency partnerships, and customer acquisition platforms to drive growth and engagement through the sales funnel.

Key Responsibilities:

1. Customer Service Management:

Lead and manage the customer service team, ensuring efficient and effective handling of customer enquiries, complaints, and requests. In line with MAS compliance rules.

Develop and implement service standards and KPIs to measure and improve customer service performance.

Establish training programs to enhance customer service skills and knowledge within the team.

2. Customer Strategy and Process:

Develop and execute a comprehensive customer engagement strategy to enhance customer loyalty and satisfaction.

Continuously evaluate and optimise customer service processes to improve efficiency and effectiveness.

Implement customer feedback mechanisms and drive improvements to the product based on customer insights.

3. Customer Engagement and Communications:

Create and execute customer engagement campaigns across multiple channels, including email, SMS, and in-app communications.

Develop personalised customer communication strategies to enhance customer retention and upsell opportunities.

Collaborate with cross-functional teams to ensure consistent and impactful customer messaging.

4. Digital Marketing Management:

Manage the agency responsible for all paid advertising campaigns, SEO, and social media marketing efforts.

Develop and execute digital marketing strategies to drive customer acquisition and brand visibility.

Monitor and analyze campaign performance metrics and adjust strategies accordingly.

5. Public Relations Management:

Oversee the agency responsible for public relations efforts, including media relations and crisis management.

Develop and maintain positive relationships with media outlets, influencers, and industry partners.

Ensure that the company's image and reputation align with brand values and objectives.

6. Platform Management:

Manage Appsflyer and Blueshift platforms to optimize customer acquisition and engagement throughout the sales funnel.

Analyze data and customer behavior to identify opportunities for optimization and growth.

Collaborate with technology teams to implement platform enhancements.

7. Content Management and Strategy:

Develop and oversee a comprehensive content strategy that includes blogs, FAQs, and influencer collaborations to engage and educate our customer base.

Work closely with content creators, both in-house and external influencers, to produce high-quality, informative, and engaging content that aligns with our brand and resonates with our target audience.

Monitor content performance metrics and user feedback to refine and optimise content strategies, ensuring that our customers have access to valuable and relevant information to enhance their financial journeys.

Full details of the role and specification can be found in the attached Job Description. If you have any queries, please contact Caroline Landon at caroline.landon@ulh.nhs.uk

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Posted: 07/06/2024

Closing Date: 28/06/2024

Job Type: Temporary

Location: Melbourne - Northern Region

Job Category: Other


Great People. Great Careers. Excellent Healthcare
DPV Health is a leading healthcare service provider in Melbournes northern growth corridor, delivering a wide variety of clinical, community health and wellbeing services. 
Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead

... Click here to view more detail / apply for Service Directory Data Curation Project Officer