Total 44 it technician job vacancies in Customer Service category in D12 Balestier, Serangoon, Toa Payoh

Responsibilities:

• Provide first-level helpdesk and end-user support.
• Install, configure, and maintain hardware, software, networks, printers, and scanners.
• Monitor and manage network infrastructure and connectivity (patch panels, UPS, routers, switches, firewalls, VPN, etc.).
• Administer physical and virtual servers, including patching and updates.
• Manage user accounts (Active Directory, LDAP) and troubleshoot and resolve system and network issues.
• Perform equipment repairs and replacements as needed and oversee backup operations.
• Maintain documentation and create relevant support reports.
• Support application rollouts and maintain software license records.
• Manage IT assets, inventory, and supplies.
• Coordinate with vendors for procurement and maintenance.
• Test and evaluate new technologies.

Requirements:

• 3-4 years of experience in end-user IT support or a computer operations environment.
• Proficiency in installation, configuration, migration, and maintenance of servers, PCs, OS, and software.
• Strong troubleshooting skills for Windows 10/11 and experience with Windows Server 2012/2016/2021.
• Experience with Active Directory, email accounts, Symantec Endpoint Protection, and Veritas Backup Exec.
• Basic networking (DNS, DHCP, VLAN) and advanced printer/peripheral troubleshooting.
• Interest in learning new technologies; cybersecurity knowledge is a plus.

To Apply:

Interested candidates who wish to apply for the advertised position, please click on “Apply Now” and “ATTN: HL”

Loh Hui Ling | Registration No: R24122909 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

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https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Job purpose:

Provide training, installation, troubleshooting, repairs, testing and maintenance of field devices professionally, delivering service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities:

• Build / Assemble mechanical / electronic components according to requirements.
• Inspect machines and run diagnostic tests to uncover potential technical or functionality issues, and determine appropriate solutions.
• Perform repairs and/or maintenance on machinery, equipment and systems for maximum reliability.
• Provide consultation on correct maintenance and preventive measures to clients.
• Manage on site deployment / installation, testing, troubleshooting, maintenance and repairs.
• Provide service and customer support during site visits.
• Preparation of service reports and records.
• Work closely with team members in customer support, field test, deployment and arrange the service/deployment schedule.
• Possess good attitude, and willingness to learn
• Any other ad-hoc duties assigned

Requirements:

• Education – Diploma in Mechatronics/ Electrical/ Electronic Engineering or equivalent
• Experience – Min 1 year experience in servicing appliances/ equipment/ machines. Candidates with no prior experience, but possess relevant qualifications will be considered.
• Experience – Able to troubleshoot and repair both electrical and electronic components inside the machine/ equipment.
• Others — Proficient in MS Office (PowerPoint, Words, Excel)/ Online platform software
• Able to communicate with customer (important).
• ​​​Able to multi tasks and adapt to the fast-paced work environment.
• A team player with positive working attitude and problem solving initiatives
• Customer focused and service oriented
• Good interpersonal and communication skills
• Able to work independently and keen to learn

1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously.

Job Summary:

• Industry: Healthcare
• Working location: Queenstown
• Employment type: Permanent, full-time

Job Responsibilities:

• Assist the team with day-to-day operations of RISPACS, NGEMR systems, and Diagnostic Imaging equipment to users
• Perform image amendment requests
• Perform daily administration of PACS application and RIS modules
• Rostered to provide 24/7 on-call support on a rotational basis.
• Communicate IT issues identified by users to vendors or respective parties involved.
• Respond to systems-related issues promptly and escalate when necessary.
• Assist the department with the import and export of radiology images
• Assist in image or data extraction and de-identification of images based on accepted hospital policies.
• Work with the hospital IT Department, vendors, and end-user groups to coordinate change requests about Radiology IT systems.
• Involved in project management and assisted in system migration and implementation phases of current to incumbent system
• Perform any other duties assigned by the Imaging Informatics Manager/HOD

Job Requirements:

• Diploma in Business IT/Information Technology/Health Informatics/ Diagnostic Radiography or equivalent, with 2 to 3 years of working experience
• Basic understanding of IT and network concepts.
• Proficient with Microsoft Office and intermediate Excel skills
• Strong interpersonal, communication and written skills
• Willing to do on-call duties and flexible in working hours as some tasks (such as system maintenance) can only be performed after office hours.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Job Description & Requirements

• Basic PC Troubleshooting
• Installation, Re-configuration, re-location and maintenance of Point of Sales System in Retail Stores
• Technical support on Window and Linux based system
• Debugging and Repairing of Computer Hardware and Accessories at Customer’s Site
• Training of system will be provided

*This is a full-time contract role, on a 1-year renewable basis

We are looking for a proactive and tech-savvy IT Support Officer to join us! This hands-on role offers the opportunity to engage with various aspects of IT operations, including user support, system maintenance, and project collaboration. If you are passionate about technology and ready to apply your skills, we’d love to have you on board!

Key Responsibilities:

• Provide user training and support for IT programs and solutions.
• Provide ongoing support for our in-house CRM application and connected devices (e.g., tablets).
• Assist with network maintenance and resolve day-to-day system issues for software, hardware, and networking, if any.
• Coordinate with vendor and group HQ IT for project implementation, application rollout, software/system patching, and upgrades.
• Maintain and support office equipment, including laptops, printers, servers, and perform business email setup.
• Collaborate with on-site vendor for hardware and network troubleshooting when required.
• Document and update system protocols and procedures to ensure smooth operations.

What We Offer:

• Hands-on experience across various IT functions.
• Exposure to working with vendors and business users.
• Opportunities to hands on SAP systems troubleshooting, network management, and backend business IT programming and tools.

Qualifications:

Education:

A diploma or degree in Information Technology, Computer Science, or a related field.

Relevant IT certifications are advantageous.

Experience:

1-3 years of experience in IT support or related technical roles.

Knowledge of networking, troubleshooting, and hardware/software installation.

Technical Skills:

Proficiency in IT tools and remote support software.

Knowledge of Active Directory, VPNs, and IT security protocols.
Ability to diagnose and troubleshoot technical issues in real-time.

Soft Skills:

Strong problem-solving abilities.

Excellent communication skills to interact with users of varying technical abilities.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities

• Provide first level technical support to end-users on IT related issues.
• Perform hardware and software installations, configurations and updates.
• Create and manage user accounts.
• Report network interruptions and server outages.
• Monitor and maintain backup of critical IT systems.
• Maintain inventory of hardware and software assets.

Job Requirements

• Diploma or equivalent in IT or related fields.
• Able to work independently or in a team with good interpersonal skills.

Job Description

• Provide preventive maintenance report per work instructions and procedures
• Assist on site installation, repair, service & maintenance of the machine
• Expected to work independently on projects with minimum supervision
• Provide hardware technical service support
• Assist to diagnose errors or technical problems and determine proper solutions
• Demonstrate positive working attitude and responsibility

Job Requirements

• Candidate must possess at least Professional Certificate/NITEC, Diploma in Mechanical/Electrical Engineering or equivalent
• Training will be provided
• Committed and keen to learn
• Self-motivated and proactive in problem solving

Job Description

• Oversees team operations and daily performance while providing guidance and coaching.
• Monitors transactions to ensure that client service quality consistently meets established standards.
• Distributes tasks effectively, manages workloads and backlogs, and makes necessary adjustments.
• Identifies opportunities for improvement and implements new structures and processes as needed.
• Promotes team discipline, communication, and morale to enhance collaboration.
• Engages with clients to execute service recovery actions when service levels fall short.
• Regularly updates the team on current products, services, and operational procedures.
• Ensures team members are informed about new developments within a specified timeframe to perform their roles effectively.
• Collects and reports relevant statistics daily, weekly, and monthly as part of their responsibilities.
• Performs additional duties as assigned by management when required.

Requirements

• At least 3 years of experience in IT support, including 1 year in a leadership or supervisory capacity.
• Proven track record of managing and motivating teams to meet performance targets and deliver excellent customer service.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Demonstrated problem-solving skills and a proactive approach to identifying and addressing issues.

Responsibilities

- To attend service fault call, troubleshooting and rectification work at customers’ premises.

- To co-ordinate with the customer and sub-contractor for ad-hoc service works.

- To carry out periodic maintenance servicing.

- To provide technical support including installation, testing and commissioning.

- To provide standby after-office hours.

- Able to work independently.

- Able to travel for overseas jobs.

- Able to work in Construction Site.

Qualification Requirements

- ITE Nitec and above / Technical certification or Diploma in Building Services / Security / Electronics Engineering / Electrical Engineering / Related working experience.

- Basic technical knowledge on ELV, Networking and Security Systems (Public Address (PA), CCTV and Card Access) will be an advantage.

- Applicants with experience in Bosch Public Address System, Integrated BIS, Video Management System & Stentofon Intercom will be an advantage.

- Preferred with Class 3 driving licence.

Job Summary: We are seeking a dedicated Field Support Technician to provide technical support, troubleshooting, and maintenance for a range of products, including networking, PBX systems, and cloud applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-first mindset. You will be responsible for both on-site and remote support, ensuring smooth system operations for our clients. Willingness to learn new technologies, work overtime, and travel as needed is essential.

Key Responsibilities:

• Provide on-site and remote technical support, installation, troubleshooting, and maintenance services for networking, IPBX, and related systems.
• Diagnose and resolve technical issues related to networking, cloud applications, and telecommunications systems.
• Collaborate with internal teams and third-party vendors for integration, testing, and deployment of new products and releases.
• Ensure high levels of customer satisfaction through effective communication and timely issue resolution.
• Maintain accurate documentation of customer interactions, issues, and resolutions.
• Participate in testing and deployment of new hardware and software releases.
• Be prepared to work overtime during project deployments or emergencies and travel overseas for training or projects.

Key Qualifications:

• Diploma/Degree in Telecommunications, Electrical, Computer Science, or related field.
• Experience in networking, telecommunications, or PBX systems is highly preferred.
• Strong communication skills with the ability to collaborate and work within a team.
• Ability to learn and adapt to new technologies in a fast-paced environment.
• Good documentation skills and attention to detail.
• Willingness to travel and work beyond regular hours when required

About You

You will report to Senior Service Engineer and be part of the service team. You are responsible to provide technical support for servicing, maintaining and repairing of elevators and/ or escalators as assigned.

Key Responsibilities

• Maintain, service and repair the elevators, escalators and mechanical-parking systems that includes checking, oiling, greasing, mechanical adjustment, trouble-shooting, testing of safety devices, inspection and parts recommendation and replacement in accordance to local code of practice
• Demonstrate understanding and compliance of Environmental, Health and Safety (EH&S) procedures
• Attend to breakdown maintenance calls at various job sites
• Support Service Operations Team to achieve department objectives on service sales targets and service quality standards

Requirement

• Diploma/ Higher Nitec in Vertical Transportation/ Engineering or relevant disciplines
• A valid CoC Certification
• Min. 3 years of work experiences in servicing and maintaining elevators and escalators
• Basic English Proficiency
• Team player, adaptable and agile

About You

You will report to Senior Service Engineer and be part of the service team. You are responsible to provide technical support for servicing, maintaining and repairing of elevators and/ or escalators as assigned.

Key Responsibilities

• Maintain, service and repair the elevators, escalators and mechanical-parking systems that includes checking, oiling, greasing, mechanical adjustment, trouble-shooting, testing of safety devices, inspection and parts recommendation and replacement in accordance to local code of practice
• Demonstrate understanding and compliance of Environmental, Health and Safety (EH&S) procedures
• Attend to breakdown maintenance calls at various job sites
• Support Service Operations Team to achieve department objectives on service sales targets and service quality standards

Requirement

• Diploma/ Higher Nitec in Vertical Transportation/ Engineering or relevant disciplines
• A valid CoC Certification
• Min. 3 years of work experiences in servicing and maintaining elevators and escalators
• Basic English Proficiency
• Team player, adaptable and agile