Total 8,156 it manager job vacancies in Customer Service category in The United States of America

• Mon to Fri: 8:30 AM to 6:00 PM (Onsite Support)
• Saturday: 8:30 AM to 1:00 PM (Offsite Support - Answer calls/WhatsApp requests and perform remote troubleshooting)
• Sundays and Public Holidays: Off
• 5.5 days per week

Job Responsibilities:

• Incident & Problem Management: Provide Level 1 support for internal applications, IT hardware, and network/phone issues. Respond to and qualify requests received via WhatsApp, email, chat, and calls. Escalate to Level 2/3 support when necessary.
• Asset Management: Issue and track assets (including hardware) for permanent and event staff. Maintain asset listings, assist in stock-taking, and liaise with hardware suppliers for warranty claims.
• Service Progress Reports: Submit daily and monthly reports on service progress, including updates on incident resolution and asset management.

Key Requirements:

• Experience: 0-2 years in IT support or a related field.
• Technical Skills:Strong understanding of Operating Systems and Desktop Support (especially Microsoft Windows).
• Familiarity with computer hardware and peripherals.
• Knowledge of network fundamentals and troubleshooting techniques.
• Basic understanding of Cybersecurity principles.
• Familiarity with IT Service Management and Help Desk Operations.
  

We are seeking a skilled IT Support specialist to provide L1/L2. This is 12 months extendable contract position.

You will be involved troubleshooting and break-fix support for banking environments. The ideal candidate will address issues in person, via telephone, or through remote access in a timely and accurate manner.

Key Responsibilities:

• Technical Support:Perform L1/L2 troubleshooting and break-fix support for all IT hardware and software issues.
  Install, diagnose, repair, maintain, and upgrade IT equipment including PCs, laptops, IP phones, tablets, smartphones, dealer boards, and printers.
  Log all incidents and requests in the call logging system, resolve or escalate issues, and ensure closure.
• User Account Administration:Manage user accounts, including setting up and removing access for new and existing users.
• AV and Conference Support:Assist in setting up and troubleshooting town halls, video, and audio conference issues.
• Documentation and Training:Create, update, and publish support documentation.
  Train users on new technology products and provide education on self-assistance portals.
• Issue Simulation and Resolution:Simulate technical issues encountered by end-users to develop standard, permanent resolutions.
• Move, Add, Change (MAC) Support:Support user desk relocations and equipment upgrades, including moves, adds, and changes.
• Asset Management:Track and monitor IT assets including hardware, accessories, loaned equipment, servicing, decommissioning, and replacements.
• Vendor Liaison:Liaise with third-party vendors to ensure timely support response and resolution.
• Knowledge Management:Actively utilize and contribute to the knowledge management system.

Qualifications:

• 4+ Years of proven experience in a similar IT support role, preferably in a banking or financial services environment.
• Expereince in Trade Floor Support
• Strong technical skills in diagnosing and resolving IT hardware/software issues.
• Experience with user account administration and AV conference support.
• Excellent problem-solving skills and ability to simulate and resolve technical issues.
• Effective communication skills for training and documentation purposes.
• Ability to manage IT assets and liaise with third-party vendors.
• Familiarity with knowledge management systems and the ability to contribute to such systems.

Argyll Scott Consulting Pte Ltd

Key responsibilities

• User Support - Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues. Guide users through basic troubleshooting steps to resolve common IT problems. Escalate complex issues to the senior engineers if necessary.
• Software and Hardware Support - Install, configure, and maintain software applications on end-users' computers and mobile devices. Assist with the setup and troubleshooting of hardware devices, including computers, printers, peripherals, and audio-visual equipment. Address printing-related issues, including troubleshooting printer connectivity problems. Possess knowledge of basic networking concepts and troubleshooting. Assist users with network connectivity and related issues. Provide support for Microsoft Office products. Conduct regular maintenance checks on computer systems and perform necessary updates.
• Audio and Visual System Setup - Assist in setting up audio and visual systems for meetings and presentations. Troubleshoot and resolve issues related to audio and visual systems.
• In-House Application Support - Assist users with issues related to in-house applications. Collaborate with developers or relevant teams to address and resolve application-related problems. Provide user guidance and support for in-house application usage.
• Documentation - Prepare and update user guides for various software applications, including in-house applications.
• Others - Perform other IT related duties or projects as assigned.
• Requirements
• Basic knowledge in Windows Operating Systems, email server and Citrix
• Experience in Microsoft Office Suite
• Experience with IT troubleshooting
• Proactive, responsible and takes ownership of own work
• Ability to maintain high level of confidentiality

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Troubleshoot and resolve issues with software or hardware.
• Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
• Work experience in a service/help desk setting
• Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications
• Possession of advanced knowledge of Wireless technologies and LAN
• Possession of advanced knowledge of all Laptop hardware and Desktop types
• Strong knowledge of Active Directory and various technical support concepts, procedures, and practices
• Exceptional ability to work optimally in a fast-paced environment.
• Active Directory & Azure Maintenance Support (which includes Azure AD, On-Prem AD)
• Strong ability to effectively manage multiple tasks simultaneously
• Strong listening skills to fully understand what an end user’s needs and/or requests are.

Requirements:

• Possess Higher Nitec in any relevant IT/ Computer Science
• Ability to perform diagnosis of technical issues
• Able to communicate well with end-users & have a strong sense of responsibility
• Proactive and a good team player, with a positive working attitude and able to follow instructions
• Able to work independently and work as a team
• Able to adapt to a dynamic working environment quickly

We are seeking a skilled and reliable Freelance IT Support Specialist to join our dynamic team. As a key player in supporting our Managed Services operations, you will ensure smooth and efficient resolution of customer issues through remote assistance, SMS, and chat. If you’re a tech-savvy professional with a passion for helping clients succeed, we want to hear from you!

Responsibilities:

• Provide remote IT support for customers in a variety of industries.
• Respond to and resolve support tickets promptly via email, chat, and SMS.
• Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
• Offer clear and effective communication with customers to identify their needs and address concerns.
• Escalate complex technical issues to senior engineers or appropriate teams when necessary.
• Maintain accurate documentation of all support activities in the ticketing system.
• Collaborate with team members to ensure outstanding customer satisfaction.

Requirements:

• Proven experience in IT support or similar role.
• Strong knowledge of Office 365, Windows operating systems, and Windows Server environments.
• Excellent problem-solving and logical thinking skills.
• Outstanding English communication skills, both written and verbal.
• Familiarity with remote support tools and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Strong customer service skills with a proactive and solution-oriented approach.
• Self-motivated and able to work independently with minimal supervision.

Preferred Skills:

• Knowledge of networking concepts and troubleshooting (DNS, DHCP, VPN, etc.).
• Experience with Managed Service Provider (MSP) operations.
• Certifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation are a plus.

Benefits:

• Flexible freelance opportunity with remote work.
• Work with a supportive and innovative IT team.
• Opportunities for growth and further specialization in IT support.
• Competitive hourly rates based on experience and skills.

If you’re ready to leverage your technical expertise to support businesses in their IT operations, apply now to become part of our team!

Sevenoaks School is currently seeking to appoint an Assistant IT Support Analyst (Full-time, all year round).
We are looking for a candidate who takes a logical, consistent approach to solving problems, including diagnosis and testing and is willing to learn and improve skills and knowledge on an ongoing, day-to-day basis. Someone who is familiar with a range of technologies, including user devices would be desirable.
Please see Job Description above for full details about the role.
Please Note
For applicants applying from other job boards, please ensure you get diverted to the website that contains our application form.
For applicants applying directly on the support staff vacancy page of the Sevenoaks School website, please click on ‘Read more’ alongside the role you are applying for and then click on ‘Apply Now’ (Blue button) on the next page that appears and follow the instructions.
To be considered, you will need to complete the full application form and also attach an updated CV.
The closing date for applications is 01/12/2024 at 23:59. The School retains the right to interview suitable applicants and appoint before the deadline.
At Sevenoaks School our mission is to ensure that students secure their full potential. We prepare young people for life in a modern, global society and seek to provide every student with excellent role models. Having a diverse staff enhances our school community and we warmly welcome applicants from all backgrounds.
Sevenoaks School is committed to safeguarding and promoting the welfare of children, and therefore, the offer of employment is subject to the satisfactory completion of a number of background checks including but not limited to an enhanced DBS check with Children’s Barred list check, the taking up and verification of references and the verification of career history and fitness to undertake the role, as well as an online check. Registered Charity No. 1101358.

Key Responsibilities:

• Provide both on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, etc.).
• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Manage and maintain network infrastructure, including routers, switches, firewalls, and other networking equipment.
• Perform regular system and network monitoring to ensure uptime, stability, and security.
• Document technical processes and prepare detailed reports on technical incidents.
• Travel between customer locations as required to provide on-site support and troubleshooting.
• Participate in client platform implementation or upgrade projects as assigned.
• Follow up with vendors for hardware replacements and maintenance.

Requirements:

• Proven experience in end-user computing (EUC) support and network administration.
• Strong knowledge of operating systems including Windows, macOS, and Linux.
• Familiarity with networking technologies (LAN, WAN, VPN) and troubleshooting tools.
• Hands-on experience with Microsoft 365, SharePoint, OneDrive, and Microsoft Active Directory.
• Excellent problem-solving skills with the ability to work independently and manage multiple tasks.
• Strong communication skills and the ability to document processes and technical issues clearly.
• A proactive, independent, and results-oriented approach with a "can-do" attitude.
• Willingness to travel to customer sites as required.

Preferred Qualifications:

• Experience in hardware lifecycle management, including vendor coordination for replacements.
• Certifications in relevant IT/networking fields (CompTIA Network+, CCNA, etc.) are a plus.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Melakukan pemeliharaan Komputer, jaringan, dan telephone agar berjalan dengan baik

About us   From humble beginnings in , Evolution Mining is now a leading gold producer, operating six mines across Australia and Canada. Enacting our vision to be inspired people creating a premier global gold company, we are indeed a bold team with a bright future. Our operational diversity offers our employees access to many experiences and career opportunities within the one company. So, whether you choose to work at one of our underground or open pit operations, explore for our future as part of our Discovery team, or join our Group Office, we know youll have a bright future with us.  About Mungari   Operational diversity. Extended mine life.  At Mungari, now with a mine life through to , our people have a longer future with opportunities to grow. With




... Click here to view more detail / apply for IT Support Analyst

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.




Join our IT Service Desk Team, where you'll be at the forefront of supporting and maintaining critical IT systems, providing fast and efficient desktop and application support to all business users.

We’re looking for a dynamic individual to deliver flexible IT support, including some out of hours and weekend work. both in-person and remotely. Your key responsibilities will include managing tickets and resolving IT issues promptly, ensuring incidents are closed within SLA targets.

You’ll work closely with customers and internal teams to maintain seamless operations and service excellence.

About Aramark UK

Welcome to your ultimate food service partner, revolutionising the way organisations across the UK dine. With a dynamic team of over 10,000 passionate professionals, we’re here to elevate your food experience, wherever you are
- be it in Business and Industry, Sports and Entertainment, Education or Defence.
Every single day, we whip up over 265,000 delicious meals, keeping our customers satisfied and energised. Join us on our exciting growth journey.




What’s in it for you:



- £28,000 / per annum for a 37.5 week
- Pension scheme and life assurance benefits
- Generous annual leave that increases in line with service, with the opportunity to buy extra
- Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
- Employee Assistance Programme and in-house Mental Health Champions
- FOOD! A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all!)





A day in the life of an IT Support Analyst:



- Provide technical support via phone, portal, email, or remote desktop
- Respond to support queries quickly and professionally
- Own fault tickets and proactively resolve customer issues
- Log and document all support requests in the ticketing system
- Manage incidents using standard tools and processes
- Support and maintain Windows 10/11 PCs and O365 applications
- Escalate tickets for timely resolution within the team or to the Manager
- Assist with onboarding new users and IT equipment setup
- Install authorised software
- Handle asset lifecycle management
- Deliver top-tier customer support
- Meet internal goals for incidents, requests, and problems
- Contribute to policy, process, and procedure improvements
- Build strong relationships with business users and customers
- Install, maintain, and support new applications
- Stay updated on the latest tech advancements
- Provide mobile device and printing support
- Perform other duties as needed within the role





You’ll be set up for success if you have:


Essential:

- 2+ years working within a technical services support desk
- Experience supporting Microsoft Office 365; 2010 and newer
- Understanding of ITIL framework
- Experience supporting a corporate Microsoft Office 365 environment


Desirable:

- ITIL Certified
- CompTIA Certifications
- Previous experience using ServiceNow and Cisco Finesse
- Active Directory administration
- Knowledge of Exchange and O365 administration
- General WAN/ LAN trouble shooting
- Knowledge of Microsoft OS, MacOS, iOS/iPadOS/Android


If you are applying for this role and you already work for Aramark, you must notify your line manager before submitting your application.

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – careers@aramark.co.uk

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Responsibilities

• Develop and maintain technical documentation, including standard operating procedures and technical guides.
• Set up and configure computer hardware, software, networks, printers, and scanners.
• Oversee the functionality of computer systems and network infrastructure.
• Conduct system administration tasks, including software installation, configuration, patch management, monitoring, and performance tuning.
• Respond to service issues and handle support requests efficiently.
• Engage in staff training sessions to introduce new technologies and systems.
• Participate in shift work to ensure consistent IT support.

Requirements:

• Diploma or Degree in IT or a related field.
• Fresh Graduates with an IT Diploma/ Degree welcomed to apply or candidates with at least 1 year of relevant working experience
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L5X96633

Core Group are hiring!

Job Title: IT Support Technician

Salary: Between £30,000 – 35,000 per annum

37.5 Hours per week – More than likely going to b 11:30am – 20:00pm

Office based – Stonehouse, GL10

What will the IT Support Technician role entail:

Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries. This is the tool where work will be assigned and actioned from.

• Provide exceptional IT support to all end users across the warehouses, offices and remote workers, ensuring a high level of customer satisfaction on an ongoing basis.
• Respond to end user requests for IT Support within the agreed SLAs, recording details, identifying priorities and implementing solutions where possible ensuring service levels for end users are met or exceeded.
• Ensure end users are kept informed at all times regarding the status of any outstanding request they have placed with the IT Service Desk and ensure all requests have frequent and detailed updates in the system.
• Ensure all end user devices, applications and systems are tested, managed, and maintained to an exceptional standard.
• Identifies opportunities for improvements to operational efficiencies with the aim of eliminating repetitive issues and implements these as agreed.

If you are interested in this job add please apply and we will contact you.

I am currently working with a private sector client near the Coventry area who are looking for an IT professional to join their growing business. This role will operate within the IT department underneath the IT Director with the ability to grow, upskill and build a career within a fast-paced environment.
- This role will offer - £32,000 p/a
- 5 days working on site in the West Midlands Area
- You must hold a valid UK DL and access to a car full time

Essential experience

• Working knowledge of an IT service desk
• ServiceNow
• Strong technical knowledge/understanding of IT Infrastructure
• O365
• Proven experience of working with suppliers and internal customers
• Project Management Accreditation
• ITIL/Service Management
• Relevant Microsoft technical certifications
• Navision
• VMWare, Veeam
• Desktop virtualisation
• HP & Cisco Switch management
• Project coordination or project management experience

What you will get:
- Company Car Allowance
- Company pension (7.5% employer contribution)
- Life Assurance x4
- 25 days plus BH & service days
- Non-contractual Bonus

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk