Total 6,176 communications manager job vacancies in Customer Service category in The United States of America

Responsibilities :

• Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
• Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
• Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
• Maintain outlet cost management, service quality improvement, staff development, and retention.
• Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
• Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
• Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
• Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

Requirements :

• Qualifications: 3 years' experience in the Service / Fashion Industry is an added advantage.
• Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
• Discipline: Punctuality, result-driven, and a good working attitude.
• Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
• Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
• A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Commission & Allowances

We are seeking a highly motivated and customer-focused individual to join our team as an Alibaba.com Service Specialist (Key Account). In this role, you will have the opportunity to work closely with Alibaba.com, providing them with exceptional support to help client's manage their account effectively. This position offers a fantastic learning opportunity with exposure to Alibaba.com, contributing to personal growth and career advancement.

Responsibilities:

• Commission structure in place for successful account renewals, offering additional income.
• Expand relationship with existing customers by continuously proposing solutions that meet their objectives.
• Opportunity to collaborate directly with Alibaba, gaining valuable insights into their operations and fostering understanding of e-commerce.
• Fantastic learning opportunity with exposure to Alibaba, contributing to personal growth and career advancement.
• Assist clients in managing their accounts.
• Engage with clients via various channels to promptly and satisfactorily resolve their issues.
• Proactively handle clients’ objections, providing appropriate solutions and alternatives.
• Provide operational support to sales teams, ensuring exceptional service delivery.
• Conduct onboarding calls, collect necessary information, and meet deadlines efficiently.
• Stay up-to-date with new features, products, and service on Alibaba platform.
• Advise clients on promotional activities, online events, webinars, and training sessions.
• Provide training and guidance on operating the Alibaba platform effectively.
• Perform data analysis and conduct performance reviews to identify improvement areas.
• Ability to provide training and guidance to clients on platform usage.
• Seize growth opportunities for clients based on performance evaluation.

Requirements :

• Candidates must possess at least a Diploma or Degree in Computer Science / Information Technology, Advertising / Media Studies, Marketing, Business Studies / Administration / Management, or equivalent.
• Fresh graduates are encouraged to apply.
• Fluent in English, Malay, and Mandarin dialects would be an additional advantage.
• Knowledge of online technologies and their use in delivering customer and business benefits.
• Strong team player with excellent interpersonal
• Good organizational skills and time management.
• Take the initiative to learn and complete the tasks assigned.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Personal leave

Responsibilities :

• Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
• Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
• Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
• Maintain outlet cost management, service quality improvement, staff development, and retention.
• Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
• Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
• Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
• Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

Requirements :

• Qualifications: 3 years' experience in the Service / Fashion Industry is an added advantage.
• Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
• Discipline: Punctuality, result-driven, and a good working attitude.
• Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
• Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
• A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Commission & Allowances

Responsibilities :

• Monitor, be responsible for, and be accountable for outlet upkeep and performance, including NPS targets, online reviews and outlet facilities management.
• Provide timely updates and reports to the Head of Wholesale Operations on assigned tasks.
• Host Outlet meetings at the Outlet level to listen, support, and provide solutions to staff members to achieve goals.
• Maintain outlet cost management, service quality improvement, staff development, and retention.
• Coach, guide, and collaborate with the inhouse team to increase outlet efficiency and performance.
• Focus on customer experience and oversee entire outlet operations and ensuring smooth operation flow.
• Manage all outlet personnel to provide administrative support for operations; shift planning for support availability through the outlet opening hours.
• Manage ad-hoc projects and assignments from management as needed. Collaborate closely with the Purchaser / Inspectors and other related stakeholders to achieve optimum efficiency.

Requirements :

• Qualifications: 3 years' experience in the Service / Fashion Industry is an added advantage.
• Required Language(s): English and Malay; knowledge of other dialects is an added advantage.
• Discipline: Punctuality, result-driven, and a good working attitude.
• Skills: Proficiency in Microsoft Office, advanced computer skills, and knowledge of reporting tools and report analysis.
• Must be able to multitask, work in a fast-paced environment, and possess good discipline along with a professional and pleasant personality, interpersonal skills, and communication abilities.
• A keen eye on details on the outlet appearance and facilities upkeep to provide a safe working environment for staff and a comfortable environment for customers.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Commission & Allowances

Tiramizoo Sdn Bhd is the Malaysian subsidiary of Tiramizoo GmbH; the leading TMS for urban logistics specializing in Software as a Service (SaaS). We place great emphasis on customer satisfaction and are looking for a dedicated Junior Support Manager/ Support Executive to join our support team and help deliver world-class service to our customers.

Duties and Responsibilities:

Customer Support:

• Process incoming customer enquiries via ticket system, email, telephone and chat. Provide quick and friendly response to customer questions, complaints and concerns.
• Analyse customer problems and provide effective solutions in timely manner. If necessary, manage the escalation of complex problems to the relevant department.
• Maintain customer and partner data and interactions in the CRM system. Ensure accurate and complete documentation.

Sales Support

• Support sales colleague to conduct online or physical system demo.
• Support and manage the process of onboarding a new customer from platform creation, initial setup and training.
• Provide system expertise knowledge to sales colleagues.

Team Coordination

• Report and manage resolutions of system bugs or new feature requests.
• Liaise with the support team and product team in Germany to ensure service level agreements are met.
• Support in testing of new functions in the software prior to release to production.
• Assist in the training of new team members and further development of the team.

Process optimisation

• Identify opportunities to improve support processes.
• Produce reports on common issues and their solutions to take preventative action.
• Constantly update knowledge of the company's products and services. Participate in training courses and workshops.

Customer feedback

• Collect customer feedback and providing analyses to improve product and service quality.

Documentation

• Maintain support documentation and creating guides for frequently asked questions.

Qualifications:

• Completed training or studies in the field of Computer Science or Business IT
• Previous experience is Supply Chain or Logistics added advantage but not mandatory.

Other:

• Must possess own transport.

Perks & Benefits

• Casual dress code
• Personal leave
• Medical leave
• EPF/SOCSO/EIS
• Remote work flexibility
• Free parking
• Travelling claim

Responsibilities

• Able to communicate effectively with customers based in many countries across the globe.
• Good communication in written and spoken English.
• Prepare freight evaluations, cost and quotations.
• Enjoys having a challenging job.
• Candidate should be ready to reach their full potential and grow exponentially.
• Deliver a high level of service to ensure maximum customer satisfaction.
• Ensure completion of all jobs within stipulated time frame.
• Have good knowledge and understanding of customs declaration procedures, tariff codes and shipping documents (AWBs, BLs K1, K1A, K2, K3, K4, K8), tariff codes and customs declarations.
• A good grasp of the various trade concepts and other regulations which pertains to the import and export of goods.
• Should possess at least a Diploma/Degree.
•  

Requirements

• Has minimum 2-3 years working experience in related fields
• IT savvy and have good knowledge of office software (Microsoft Office, Microsoft Excel).
• Proficient in both Bahasa Malaysia and English.
• Willing to learn and gain massive experience in a short timeframe.
• Ready to work with a team of highly skilled and professional team of top achievers.
• Candidate should be ready to reach their full potential and grow exponentially.
• To be highly driven and prepared to be pushed to excel.
• A strong team player that understand the importance of fostering good relationships with fellow colleagues.

Perks & Benefits

• Annual leave
• Medical
• Personal development opportunities

我們正在尋找積極進取、以客戶為中心的個人加入我們的團隊，擔任阿里巴巴服務專家（大客戶）。在此職位上，您將有機會與阿里巴巴密切合作，為他們提供卓越的支持，幫助客戶有效管理其帳戶。該職位提供了接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。

職責：

• 為成功續訂帳戶而製定的佣金結構，提供額外收入。
• 透過不斷提出滿足現有客戶目標的解決方案來擴大與現有客戶的關係。
• 有機會直接與阿里巴巴合作，獲得有關其營運的寶貴見解並加深對電子商務的了解。
• 接觸阿里巴巴的絕佳學習機會，有助於個人成長和職業發展。
• 協助客戶管理他們的帳戶。
• 透過多種管道與客戶互動，及時、滿意地解決他們的問題。
• 積極處理客戶的異議，提供適當的解決方案和替代方案。
• 為銷售團隊提供營運支持，確保提供卓越的服務。
• 進行入職電話、收集必要的資訊並有效率地按時完成任務。
• 隨時了解阿里巴巴平台的新功能、產品和服務。
• 就促銷活動、線上活動、網路研討會和培訓課程向客戶提供建議。
• 提供有效運作阿里巴巴平台的培訓和指導。
• 執行數據分析並進行績效審查，以確定改進領域。
• 能夠為客戶提供平台使用方面的培訓和指導。
• 根據績效評估為客戶抓住成長機會。

要求 ：

• 候選人必須至少擁有電腦科學/資訊科技、廣告/媒體研究、行銷、商業研究/行政/管理或同等學歷的文憑或學位。
• 鼓勵應屆畢業生申請。
• 流利的英語、馬來語和普通話方言將是一個額外的優勢。
• 了解線上技術及其在提供客戶和業務利益方面的用途。
• 具有良好的人際交往能力的強大團隊合作者
• 良好的組織能力和時間管理能力。
• 主動學習並完成指派的任務。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 事假

Tiramizoo Sdn Bhd 是 Tiramizoo GmbH 的馬來西亞子公司；領先的城市物流 TMS，專門從事軟體即服務 (SaaS)。我們非常重視客戶滿意度，並正在尋找一位專門的初級支援經理/支援主管加入我們的支援團隊，幫助為我們的客戶提供世界一流的服務。

職責與責任：

客戶支援：

• 透過票務系統、電子郵件、電話和聊天處理傳入的客戶詢問。對客戶的問題、投訴和疑慮提供快速、友善的答案。
• 分析客戶問題並及時提供有效的解決方案。如有需要，將複雜問題回報給相關部門。
• 維護 CRM 系統中的客戶和合作夥伴資料以及互動。確保文件準確、完整。

銷售支援

• 支援銷售同事進行線上或實體系統演示。
• 支援和管理新客戶的入職流程，包括平台創建、初始設定和培訓。
• 向銷售同事提供系統專業知識。

團隊協調

• 報告和管理系統錯誤或新功能請求的解決方案。
• 與德國的支援團隊和產品團隊聯絡，確保滿足服務等級協定。
• 在發佈到生產環境之前支援測試軟體中的新功能。
• 協助新團隊成員的訓練和團隊的進一步發展。

流程優化

• 確定改進支援流程的機會。
• 產生有關常見問題及其解決方案的報告，以採取預防措施。
• 不斷更新公司產品和服務的知識。參加培訓課程和研討會。

客戶回饋

• 收集客戶回饋並提供分析以提高產品和服務品質。

文件

• 維護支援文件並為常見問題建立指南。

資格：

• 完成電腦科學或商業 IT 領域的培訓或學習
• 先前的經驗是供應鏈或物流的額外優勢，但不是強制性的。

其他：

• 必須擁有自己的交通工具。

津貼和福利

• 休閒著裝要求
• 事假
• 病假
• 公積金/社會保險/EIS
• 遠距工作彈性
• 免費停車
• 旅行索賠

蒂蒂瑪斯航運貿易有限公司

您是否正在尋找具有挑戰性和鼓舞人心的工作環境？

無論您是經驗豐富的物流從業人員還是有前途的新人才，您都將接受眾多挑戰的考驗，從您團隊成員的工作、我們服務的客戶到物流環境。

我們也為像您這樣的人才提供各種各樣的機會。發揮您的潛力並將您的申請提交給以下聯絡人。我們期待您光臨蒂蒂馬斯！

我們正在招募！

責任

• 為客戶提供最佳方式處理貨物並滿足客戶滿意度的解決方案；
• 確保客戶服務團隊在報價、SOP、客戶關係及相關方面滿足銷售目標；
• 推廣使用過程方法和基於風險的思維；
• 確保品質管理系統所需的資源可用；
• 傳達有效品質管理系統的重要性並遵守品質管理體係要求；
• 確保品質管理系統達到預期結果；
• 吸引、指導和支援人員為品質管理系統的有效性做出貢獻；
• 促進改進；
• 支援其他相關管理角色展示其在其領域或職責中的領導力。

要求

• 至少擁有工商管理/物流/海事或同等學歷的文憑或學位；
• 至少3至5年航運或相關領域的相關經驗；
• 有效的領導和溝通能力；
• 優秀的報告能力；
• 積極進取並致力於工作；
• 積極的工作態度和強烈的責任感；
• 能用國語溝通者優先

津貼和福利

• 額外的休假和假期
• 有薪休假
• 工資獲取 (EWA)
• 公司自有手機
• 一般門診福利適用於配偶和子女
• 牙科/眼科護理報銷
• 團體健康和手術保險
• 專業發展機會

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Proud member of the Disability Confident employer scheme

Registered Service Manager - Burntwood/Staffordshire

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service specialist rehabilitation service/ABI(Acquired Brain Injury) in Burntwood. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.