Total 6,223 affairs manager job vacancies in Customer Service category in The United States of America

Discover Opal   Opal is one of Australasias leading packaging and paper companies.  We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.   Discover the Opportunity This is an excellent opportunity to join our Opal Packaging Plus (OPP) Truganina site, responsible for the daily operation of the Customer Service Team to enable order processing and issue resolution within the agreed service level agreements.   You will contribute to the success of Opal by:

Provide ongoing coaching to the team to improve customer performance and operational efficiency
Developing, building, and fostering an engaged high-performance culture across the team
Actively leading and supporting a Safety culture within the team by





... Click here to view more detail / apply for Customer Service Manager Melbourne

Job description

Company Description

Singrass builds sustainable, green, and ecological indoor spaces to improve mental and physical well-being. We are committed to providing green and innovative technological solutions to construct a harmonious urban ecosystem and contribute towards the SG Green Plan 2030 and Singapore's "30 by 30" vision for food production.

Role Description

This is a full-time on-site role for a Customer Relations Manager in Singapore. The Customer Relations Manager will be responsible for the acquisition of new clients, developing and maintaining relationships with customers, ensuring customer satisfaction, and resolving customer complaints. They will be required to act as a representative of Singrass at industry trade shows, conferences and events, and be required to speak at such events when required. They will also be responsible for managing customer data and coordinating with other departments to provide optimal customer service.

Qualifications

· Minimum 3 year of customer service experience, preferably in the sustainability or agriculture industry

· Strong communication and interpersonal skills, ability to build connections and partnerships to deliver results

· Ability to thrive in a fast-paced and ambiguous start-up environment

· Ability to work independently and in a team environment

· Proficient in Microsoft Office

· Fluent in English and Mandarin to communicate with English and Chinese speaking customers

· Experience in project management is a plus

· Diploma in Business Administration or related field

Registered Branch Manager - Welshpool, Powys - up to £32,916pa DOE Plus Car Allowance £2,880

Join Voyage Care and Feel Valued, we reward your dedication with:
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Welshpool, Powys. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!
Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.
You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.
You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).
This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.
We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous experience as a CIW registered manager or in a care management role, be willing and able to undertake CIW registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, learning disabilities, physical disabilities and challenging behaviours.
Why choose us?
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

An excellent opportunity for an experienced Customer Service Manager to join a well-established company

Job Type: Full-Time, Permanent.
Salary: £32,000 - £35,000 Per Annum, Depending on Experience.
Location: Bridgwater, Somerset TA6.

About The Role:

The Customer Service Manager (CSM) is responsible for overseeing and improving customer service operations, ensuring that the team delivers exceptional service to clients, and resolving escalated customer inquiries. The CSM will manage a team of customer service representatives, analyse service metrics, and implement strategies to enhance overall customer satisfaction

Key Duties:

Leadership & Team Management

• Lead, mentor, and manage the customer service team, providing guidance and support
• Set performance goals, conduct regular performance evaluations, and manage staffing needs
• Develop training programs to ensure that the team is knowledgeable and effective in their roles

Customer Support Operations

• Ensure timely and effective resolution of customer inquiries and complaints via various channels (email, phone, chat, social media)
• Develop and enforce customer service policies and standards to maintain service consistency
• Handle escalated customer issues and resolve complex inquiries or complaints

Performance Metrics & Analysis

• Track key customer service metrics such as response time, customer satisfaction, first-call resolution, and case handling times
• Analyse customer feedback and identify areas for improvement to enhance the customer experience
• Prepare reports and present insights to upper management, offering recommendations for operational improvements

Continuous Improvement

• Implement tools and systems to streamline the customer service process, such as CRM software or ticketing systems
• Stay updated with industry trends and best practices to continually improve customer service strategies
• Collaborate with other departments (e.g., sales, product development) to ensure alignment and customer-centric initiatives

Customer Relationship Management

• Build strong, long-lasting relationships with key customers and clients, addressing their needs and concerns proactively
• Act as a point of contact for high-level customer interactions and inquiries
• Gather customer feedback to influence product or service enhancements

Candidate Requirements:

• Education: Business Administration, Communications, or a related field preferred. In the absence of formal qualifications, relevant previous experience will be considered
• Experience: Minimum of 3-5 years of experience in customer service, with at least 2 years in a supervisory or managerial role

Skills:

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Ability to handle difficult or escalated customer situations calmly and professionally
• Proficient in customer service software (e.g., CRM systems) and Microsoft Office Suite
• Analytical skills to interpret service metrics and customer feedback
• Strong problem-solving skills and a customer-first mindset

Company Benefits:

• Company Pension contributions
• 31 days holiday entitlement (Including Bank Holidays)
• Extra holiday entitlement (following 2 years of service)
• Work Uniform


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Position:Extra Care Registered Manager

Reports to: Regional Operations Manager

About you:

We are looking for a passionate and commercial leader to support the growth and development of our Extra Care Servicesandas an extension of our Cera family. As one of thelargest service providers we have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK's fastest growing technology-enabled care provider.

This is an incredibly exciting opportunity for a natural leader who adopts both a commercial and people first approach and enjoys the challenge of building a successful team in partnership with our local authorities.

You will be responsible for developing the people and processes that result in a high-performing and compliant scheme, as well as, continuing to work to align these with the wider Cera teams.

Responsibilities:

- Adopt a Carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our schemes.

- Oversee the creation of individualised, person-centred support packages that work towards meeting identified outcomes with the service users, their carer's and the purchasing authority.

- Take an active role in reviewing and amending service packages in partnership with scheme staff and central teams.

- We regularly evaluate service goals and quality objectives and need our Registered Managers to undertake this and deliver actions for areas identified as requiring improvement.

- Accurate and legible records are key to help us monitor our support for our service users but also to meet our regulatory requirements. You will be regularly auditing our records and files to make sure they meet standards.

- Whilst our people and service users are our most important focus you will also be responsible for overseeing the implementation and monitoring of Cera policies and procedures as well as taking action where individuals do not adhere to these.

- Ensure compliance with statutory and Cera requirements on all reportable areas within the service provision.

- Maintain the operations of Cera at the standard agreed with the Regional Director and Quality & Compliance team, within the financial budget or other parameters set.

- Partner with Finance and Operations colleagues to measure weekly expenditure to ensure budget is maintained.

- Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.

- Commit to join and actively participate in the Skills for Care Managers Network to help to further develop our profile within the industry.

- Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

What we're looking for:

- Previous experience working in a regulated care environment is a must.

- SVQ/NVQ Diploma level 5 Health and Social Care would be desirable but not essential.

- Registered with SSSC (Scotland only)

- Someone compliant with the knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

- A leader, someone comfortable leading a team and overseeing budgets.

- Knowledge of leading a team and working within a multi-disciplinary environment.

- Previous experience of working as a manager within a extra care/supported living environment

- Experience of working with Service Users who have additional support or complex needs.

- A leader with a passion for delivering excellent care to a high standard.

Benefits:

- Great Career development opportunities with a fast-growing Company.

- Hardworking team looking to utilise Technology to improve Care in the UK.

You'll have access to:

- Training and development for your role and future Career with Cera

- Lifeworks discount platform and Employee Assistance Programme

- Refer a Friend scheme

What's it like to be part of the Cera Team?

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Position: Registered Care Manager
Shifts Available: Monday to Friday, 37.50 hours per week, with availability to be on call or work weekends where necessary



About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services offer essential support to individuals in the comfort of their own homes. As a Registered Care Manager, you will lead our team in delivering exceptional care while overseeing the operational efficiency and growth of our services. If you are passionate about leading a team and making a meaningful impact in home care, we would love to hear from you!



Why Work with ICare Group?


Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.

Champion Sustainability in Healthcare: We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.

Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).




What You Will Do:


Branch Management: Oversee the day-to-day management and coordination of the branch to ensure efficient and profitable operations while maintaining the highest standard of domiciliary care.
CQC Registration: Hold the CQC registration for the branch and ensure compliance with CQC guidelines.
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
Recruitment and Staffing: Manage the recruitment process, including actively recruiting new care staff, guiding them through onboarding, and creating weekly staffing rotas.
Business Development: Identify and pursue new business opportunities to support the commercial growth of the branch.
Operational Compliance: Stay updated on operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
Operational Review: Regularly review branch operations to ensure all customer needs are met and policies and procedures are communicated and implemented effectively.
Quality Service Management: Manage a robust quality service that promotes high standards and positive outcomes for service users.
Emergency Duties: Provide emergency hands-on care, undertake on-call duties, attend social events if required, and offer emergency telephone assistance to care staff.
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public.
Additional Duties: Perform other duties as requested to support the branch’s success.




What We Are Looking For:


Experience in Care Management: Minimum 3 years previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
Qualifications: NVQ/QCF Level 5 in Health and Social Care is required.
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
Organisational Skills: Strong organisational abilities with experience in producing staffing rotas and managing multiple responsibilities.
Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
Reliability: Reliable and punctual with a commitment to upholding the highest standards of care.
Driving License: A valid driving license and access to a vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.
Background Checks: Willingness to undergo enhanced DBS clearance.




Ready to Make a Difference?

If you are passionate about leading a team and making a positive impact in the domiciliary care sector, ICare Group offers a supportive and rewarding environment to grow your career. Apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!



Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

Job Summary:

The Customer Success Manager for Purchase Backoffice Support will be responsible for overseeing the efficient delivery of the assigned services.
This role includes managing the team's performance, ensuring high levels of customer satisfaction, optimizing processes, and coordinating with stakeholders to achieve service delivery excellence.
The ideal candidate will have strong leadership skills, experience in procurement and purchasing service operations, and a passion for driving continuous improvement and innovation.
A key focus will be on identifying opportunities to expand services, support sales initiatives, and contribute to the overall business strategy. Additional focus will be on anticipating future trends in Supply chain and integrating innovative solutions to maintain competitive advantage.

Key Responsibilities:

Service Delivery Management:

Handling a team of 30+ associate including external partners and oversee day-to-day operations.

Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).

Address and resolve any service delivery issues or escalations in a timely manner.

Address and resolve any service delivery issues or escalations in a timely manner.

Team Leadership and Development:

Lead, coach, and mentor the team to achieve high performance.

Conduct regular performance reviews, provide feedback, and create development plans for team members.

Foster a collaborative and positive team environment.

Business Growth and Sales Support: - Global Business development

Identify opportunities to expand service offerings within the designated Supply chain and Manufacturing function.

Collaborate with sales and account management teams to support client acquisition and retention efforts.

Develop and implement strategies to drive revenue growth through enhanced service delivery.

Participate in business development activities, including client presentations and proposal development.

Provide insights and data to support sales pitches and contract negotiations.

Process Improvement and Innovation: -

Identify opportunities for process optimization, automation, and digital transformation.

Drive a culture of innovation within the team, encouraging creative problem-solving and the adoption of new tools and methodologies.

Stay ahead of industry trends and incorporate best practices to ensure continuous improvement and service excellence.

Future Focus and Strategic Planning:

Develop and implement a future-focused strategy for the purchase back-office support function.

Anticipate emerging trends in supply chain management

Collaborate with cross-functional teams to align service delivery with the organization’s long-term goals.

Explore and evaluate new technologies and processes that could impact service delivery in the future.

Stakeholder Management:

Build and maintain strong relationships with internal and external stakeholders, including procurement teams, vendors, and customers.

Communicate effectively with stakeholders to understand their needs and expectations.

Provide regular updates and reports to senior management on service delivery performance.

Risk Management:

Identify potential risks related to service delivery and implement mitigation strategies.

Ensure the continuity of service delivery during business disruptions.

Qualifications:

Work experience of 15+ years in which majority should be in Supply Chain Management, or a related field.

Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

Proven experience in service delivery management, preferably in procurement or back-office support functions in Plant Specific solutions

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Knowledge of procurement processes, ERP systems, and back-office operations.

Ability to manage multiple priorities and work under pressure.

Strong analytical and problem-solving skills.

Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

A track record of driving innovation and future-focused initiatives.  Rasic: ( For Roles and Responsibilities)Roles --->Organizational Initiatives -ConsultedBusiness Portfolio Strategy-SupportPortfolio Development-SupportNew Business - Development-SupportOutsourcing Strategy-SupportTalent Strategy-SupportCareer Planning - Leadership-ConsultedProduct Development - STP-SupportCustomer Acquisition (STP)-SupportKey Account Management (STP)-SupportReceivables Management - STP- SupportContract Management / Negotiation (STP)-SupportPricing Management (STP)-ConsultedProposal / Contract / PO (STP)-SupportCustomer Acquisition - Bosch-ResponsibilityKey Account Management (Bosch)-ResponsibilityContract Management / Negotiation (Bosch)-ResponsibilityTransition Management (STP)-ResponsibilityProposal / PLA / PO Coordination (Bosch)-ResponsibilityCustomer Delivery Performance - Monthly-ApprovalTraining Planning / TNI / Implementation-ApprovalReceivables Management - Bosch-ApprovalDelivery Confirmation (Monthly)-ApprovalTransition Management (Bosch)-ApprovalCustomer Reporting (MBR)-ApprovalCareer Planning - Associate-ApprovalRecruitment-ApprovalOutsourcing-ApprovalAssociate Output Management-SupportAssociate Feedback Management-ConsultedQuality Assurance-SupportOperational Excelllence-ApprovalCustomer Billing-ApprovalContract Creation (SAP)-ApprovalPricing Management (Bosch)-ConsultedBusiness Planning (FP&A)-ConsultedPortfolio (FP&A) Planning-SupportPartner Management-Support

What you get to do in this role:

The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will have a portfolio of customers
• You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other Community content
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

Posted Date:  21 Nov







Location:  Guildford PDC, WA, AU







WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes. Due to internal progression, we are currently looking for a Customer Support Manager to join our Sales team. Reporting to the Mining Business Manager , this individual will be responsible for the effective day-to-day Account Management of designated Customers, ensuring the execution of the




... Click here to view more detail / apply for Customer Support Manager

As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value Activate delivers to their organization. You will develop a deep understanding of customer engagement and the Activate platform so as to create and evolve best practices around the technology. 

Responsibilities:

Client Servicing 

• Passionate about delivering great work 
• Proactively engage each account to ensure that every Activate functionality and offering is being leveraged, maximizing the value of each Activate subscription 
• Work with customers to develop a plan, including metrics for success that outlines how Activate will be addressing their immediate and future needs. 
• Provide continuing education for customers to maximize product usage. 
• Work cohesively with Sales, Product, Support and Data to ensure fast and managed implementation and deployment. 
• Constantly think of innovative ways Activate can increase renewals and drive long term customer success. A proactive approach is taken for each account where cross-selling and up-selling is made a priority. 
• Distribute product expertise through delivery of training and planning workshops to clients. 
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their internal and external users 
•  Liaise with customers to track additional requirements and features 
• Work with product, support and R&D to meet customers’ requirements. 
• Work closely with data analysts to provide customers added value analytics and professional out of the system reports and insights. 

A Little About You

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute a sales strategy and plan, and be accountable for sales operations, such as forecast and pipeline management. You thrive in a fast-paced sales environment, have exceptional commercial acumen and very strong client relationship and negotiation skills. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high team engagement. You are a team player who has the ability to collaborate with peers and contribute to the success of NIQ Thailand. 

**PREVIOUS APPLICANTS NEED NOT APPLY**



Title: Customer Account Manager

Contract: Permanent, Full-Time

Hours: 35 hours per week

Persona: Agile (20-40% in office and 3-4 days working from home)

Office Location: West Ham Lane, London or Sale Point, Manchester

Salary: Starting from - £45,762 per annum (London)

£39,969 per annum (Outside London)



Role Profile - Customer Account Manager.pdf



Closing date for completed applications: 3rd December, 2024 at 11:59 pm



**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated



L&Q’s Future Shape Strategy sets Operational Excellence as a cornerstone of our mission, with a commitment to delivering reliable, repeatable, and consistent services. As we continue to reshape our Income Management Team and ways of working, this is an exciting opportunity for you to join as a Customer Account Manager and help guide our team through the next phase of transformation. You’ll lead and mentor a talented group of Income Management professionals, directly impacting L&Q’s service delivery and our residents’ experience.



You will have experience of leading a professional, customer and performance-focused income recovery and enforcement service that aligns to L&Q’s wider organisational values and performance indicators.



You will be responsible for the day-to-day management of our Customer Account Teams providing expert support, guidance and mentoring to ensure we consistently deliver the right level of service to our residents. You will own complaint resolution and be responsible for working across Teams to ensure we have the right capabilities and capacity in place to meet demand.



Whether driving a consistent ‘One Team’ culture across Income Management, being the face of Income Management to colleagues across L&Q or building relationships with third-party providers, you will need a proven track record of building long lasting effective working relationships with a wide variety of stakeholders. Along with this, you will need to be a great communicator with the ability to convey complex information in a consumable way.



Above all to be great at this job you’ll need to be analytical, a natural problem solver and committed to delivering results.



Additionally, you will need to be passionate, target driven, confident and able to interact positively with our stakeholders. You should have a flair for problem solving and a determination to achieve positive outcomes with an ability to work with, lead and motivate team performance and have a track record of delivering significant change which improves business effectiveness in sustainable ways.



Finally, you will need to be resourceful and organised in your approach and demonstrate an ability to identify risks and prioritise both your own and your Team’s work to meet set deadlines.



If successful, you will report into one of our Regional Income Managers and lead a Team of Income Management professionals across a geographical ‘patch’.



What You'll Bring:

To excel in this role, you'll need:

Income Management Knowledge and Experience: Subject Matter Expert across the arrears lifecycle with knowledge of Housing Law, Landlord and Tenant Act, Welfare Reform and legal procedures and documentation
Management and Leadership: Experience of leading and managing successful multi-disciplinary teams in a fast paced, challenging environment with a proven track record of managing change and motivating teams to consistently achieve KPI’s. Strong team working and team building skills.
Communication and Customer Service: Exceptional communication and customer service skills that live L&Q’s values and set the standard for the Income Management Team. Ability to communicate effectively with internal and external stakeholders using a variety of tools and methodologies
Organisation and Time Management: Self-motivated with excellent organisational skills and able to effectively prioritise their own and their Team’s workload in a pressured environment
Stakeholder Management: Able to work with and communicate with internal and colleagues to drive positive outcomes for residents. Ability to own relationships with external providers ensuring value for money in the goods and services provided. Proven experience of working with and proactively managing stakeholders across a wide range of escalated account types.


L&Q is a large, fast-paced, and passionate organisation with a strong mission to combine its social purpose and commercial drive to create homes and neighbourhoods everyone can be proud of.



We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.



Looking to leverage your expertise and leadership in a role that directly impacts our residents and team success? Apply today and contribute to our mission!

Proud member of the Disability Confident employer scheme

Darryl Twitt Motors are currently looking to recruit an experienced and qualified Customer Service Manager to join their team in Shepparton VIC 3630.

The successful candidate will need to undertake and possess:

- Developing and evaluating policies, and procedures related to customer relations and the provision of goods and services
- Offering guidance and feedback to team members while also aiding in the recruitment process
- Planning and executing post-sales services to ensure customer satisfaction, monitor product performance, and enhance service quality.
- Handling feedback and ratings, training staff for improvement, and managing and developing a motivated customer service team
- Collaborating with internal teams, service agents, and customers to identify and address customer expectations effectively.

Skills and Abilities:

- Ideally have a minimum of 2 years’ experience as a Customer Service Manager
- A Certificate in Management or relevant is desirable
- Ability to work in a team environment

Salary range is $70,000-$85,000pa commensurate with experience

Fulltime Position available


Applications open 21st of November 2024 and closes on 21st December of 2024.


If you are interested in this role APPLY now. Only shortlisted candidates will be contacted

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Package Description: Shift Details: Monday-Sunday Flexible Nights At Avery Healthcare, we believe in caring for those who care for our residents. We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as a Dementia Care Manager. ABOUT THE ROLE Your focus as a Dementia Care Manager will be to be responsible for the overall management of the Dementia Community, implementing and embedding the companys dementia care strategy and managing resources within a given budget. Other responsibilities will include: Ensuring that the plan care day is accurate and reflected in the care needs summary and that the resident/relative identifies needs and preferences. Ensure all information is integrated into a person-centred care plan. Building caring relationships with residents and families, liaising with them sensitively and appropriately. Act as an advocate for the residents' best interests, appropriately managing conflict. Working closely with the Activities Team to ensure the development of meaningful activities for residents with Dementia. Support and set expectations for the care team's participation in these activities. Promoting a culture that enables residents to maximise their capabilities, optimising their independence and enhancing their quality of life. ABOUT YOU To succeed in your application, you must live our values of caring, support, honesty, respect, and accountability in all you do. Our ideal candidate must have: A minimum of three years experience in a similar role, working within a fast-paced environment. Comprehensive understanding of CQC standards and requirements. Industry-relevant qualifications. Knowledge of care services businesses and the UK health and social care market. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other. Our vision of creating meaningful lives together is achieved by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes while establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Octal Philippines Inc., a leading player in the Information Technology and Services industry, is seeking a dedicated and passionate PM - Customer Support Manager to join our dynamic team. This role is pivotal in ensuring that our clients receive exceptional support and service throughout their journey with us. The ideal candidate will possess a strong background in customer service management, with experience in managing support operations from a project management perspective. You will be responsible for leading a talented team of customer support representatives, ensuring their performance aligns with our strategic goals and high customer satisfaction standards. Your leadership will involve developing and implementing support strategies, tracking performance metrics, and working closely with other departments to enhance our service offerings. As a PM - Customer Support Manager, you will also play a critical role in training and onboarding new team members. We're looking for someone who is not only a strong leader but also has a deep understanding of customer needs in the technology sector. This position offers a unique opportunity to affect change and innovation in our customer support processes, with a focus on continuous improvement and client satisfaction. If you are driven by results and have a passion for providing top-notch service, we encourage you to apply and become a part of Octal Philippines Inc.'s mission to deliver excellence in IT services.

Responsibilities

• Lead and manage the customer support team to ensure high levels of customer satisfaction and service excellence.
• Design and implement customer support processes and best practices to improve efficiency and service quality.
• Monitor, analyze, and report on key performance indicators (KPIs) to track team performance and customer satisfaction levels.
• Develop training programs for new hires and ongoing training for existing team members to enhance their skills.
• Collaborate with product and development teams to resolve customer issues effectively and improve product offerings.
• Act as the primary point of contact for escalated customer concerns and provide timely resolution solutions.
• Create a customer feedback loop to gather insights and drive continuous improvement in service delivery.

• Bachelor's degree in a relevant field or equivalent experience in customer service or support management.
• Proven experience as a Customer Support Manager or similar role in the IT industry.
• Strong understanding of customer service metrics and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and draw actionable insights to improve performance.
• Experience with ticketing systems and customer relationship management (CRM) software.
• Strong problem-solving skills and ability to manage difficult situations professionally.