Total 32 job vacancies by Service Care Solutions

Service Care Solutions is hiring a Fire Safety Coordinator to manage fire risk assessments and ensure compliance across buildings in Southwark.

This is a full time, temporary assignment offering £25 Umbrella LTD per hour (approx. £20.10 PAYE per hour)

Key responsibilities include:

• Program Management: Oversee fire risk assessments, inspections, and compliance actions. Coordinate surveyor visits and prioritize tasks.
• Compliance & Reporting: Ensure adherence to the Regulatory Reform (Fire Safety) Order 2005. Provide compliance reports and recommend remedial actions.
• IT & Data: Manage fire safety databases and systems, ensuring integration with corporate systems. Compile and share risk data across departments.
• Liaison & Project Coordination: Work with external agencies (HSE, London Fire) and internal teams (Building Control) on fire safety issues.

Requirements:

• Strong Fire Safety and H&S knowledge, ideally with public sector experience.
• Excellent communication and organizational skills.
• Willingness to work outside normal hours for meetings or events.

If you have any questions, do not hesitate to contact Hona on 01772 208967 or email hona.bzowska@servicecare.org.uk

Senior Early Help Practitioner

Duration: Initially 3 months
Hours: 36 hours a week
Rate: £32 umbrella an hour (£25 PAYE and hour)

Southwark Council are looking for a Senior Early Help Practitioner to join their team with the requirement to work in the borough five days per week

As a Senior Early Help Practitioner, you will:

• Be expected to organize your work independently working to agreed standards to ensure that families and children receive an excellent service
• Provide information, advice, guidance, access to multi agency family help and support services as an internal partner
• Work with families who may come to the attention of children's social care where a statutory social work response may be less effective or is assessed to be disproportionate to reduce the risk of significant harm
• Progress contacts in collaboration with MASH social workers, offering immediate help visits and making recommendations where families need an early help assessment
• Facilitate helping conversations that involve families in accessing the most appropriate support services
• Provide short term family support plans with families in crisis situations

Requirements

• Recognised and relevant academic and/or professional qualification at level 5/degree level or higher in direct work with families or have significant experience in complex whole family work
• Knowledge of guidance and best practice in work with 0-19 year olds and their families
• Experience of complex whole family direct work with children and their families within an early help context
• Experience within a similar role

Job Title: HR Business Insight Advisor
Location: Southwark SE1 Hybrid (Remote/Office-based, 2-3 days per week)
Contract Type: 4 months Temporary Ongoing
Weekly Hours:36
Category: HR & Training
Salary: £24.03 Per hour PAYE (Umbrella Uplifted)

Job Overview:
The HR Business Insight Advisor works closely with HR Business Partners to provide coaching, advice, and guidance on management activities that impact business objectives. This role acts as a crucial link between business units and HR, offering strategic insight through data analysis and management information. The position also plays a key role in improving managerial capabilities, ensuring that HR policies and procedures are understood and effectively implemented across the organisation.
Key Responsibilities:

1. Data-Driven Insights:
   Utilise HR data analytics to identify trends, highlight areas of concern such as high sickness rates, stress absences, or overdue appraisals. Provide actionable insights to senior management, helping drive improvements aligned with organisational priorities and KPIs.
2. Second-Line HR Support:
   Provide expert advice and support to managers on complex HR issues after initial problem-solving attempts, ensuring accurate interpretation and application of HR policies. Escalate cases where necessary and provide input on key employee relations matters.
3. Upskilling and Training:
   Design, develop, and deliver training sessions aimed at enhancing management skills. Focus on empowering managers to take ownership of HR issues, reducing reliance on HR for day-to-day concerns, and fostering a culture of proactive leadership.
4. Stakeholder Engagement:
   Act as a spokesperson for HR policies, ensuring managers understand and apply guidance effectively. Conduct workshops, facilitate meetings, and engage with various stakeholders across all levels to promote best practices.
5. Organisational Transformation Support:
   Contribute to end-to-end organisational transformation projects by providing HR insights and support. Assist with the implementation of new initiatives to improve employee engagement and streamline operational processes.
6. Collaboration with HR Teams:
   Work closely with HR colleagues to ensure HR policies and processes are up to date and fit for purpose. Participate in key projects aimed at enhancing the HR function and maintaining an excellent HR customer brand.

Skills & Experience:

• Strong background in HR advisory services, with experience providing advice and guidance to managers in a complex, unionised, or public-sector environment.
• Proficiency in analysing HR management information to generate data-driven insights that inform business decisions.
• Experience in developing and delivering training for line managers, with the ability to create engaging content and facilitate workshops.
• Strong interpersonal skills with the ability to build relationships and influence stakeholders at all levels.
• Experience working within an HR Shared Services environment (desirable).

Qualifications:

• CIPD Level 5 qualification (or a willingness to work towards it).
• Demonstrated understanding of employee relations, case management, and best HR practices.
• Commitment to continuous professional development, staying updated with current HR trends and policies.

Payroll Assistant
Location: London
Contract: Temporary (3-6 month initial)
Salary: £16-18 per hour (35hr week)
Start Date: ASAP
*Hybrid Working*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a large public sector organisation in London for a Payroll Assistant to join the team on a temporary basis. The postholder is required to backfill for Payroll staff working on payroll projects such as Pensions Remedy and will be a key part of the team during a period of high workloads.

Main Responsibilities

• Prepare and process input data for the payroll, creditors/debtors and finance systems, ensuring work is completed accurately within the required deadlines.
• For payroll, prepare manual payments as necessary, incorporating the correct application of Income Tax, National Insurance, Statutory Maternity Pay, Statutory Paternity Pay, Statutory Sick Pay, Incapacity Benefit, Occupational Pension Schemes and other statutory and non-statutory deductions.
• Accurately check output produced by the payroll and/or creditor/debtor systems after the payment runs and distribute as appropriate.
• Accurately check and process petty cash and purchase card claims and payments and deal with any related queries.

Candidate Criteria

• Experience of working within a Local Government/Public Sector payroll environment
• Excellent data handling skills with experience of processing all areas of payroll
• Experience of processing manual payments for payroll with high-level accuracy
• Great communication skills with the ability to work well on own initiative as well as part of a team

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Income Officer
Southwark, London
Full Time - Hybrid/Remote
Permanent
£37,000 Annual

We are currently searching for a prospective Income Officer to join a team based in Southwark, on a full time permanent basis. The role is hybrid with 2 days per week in office and 3 days working from home. The post holder will manage rent accounts and other housing related debts, and will work with customers to reduce arrears in an appropriate manner, while delivering advice and excellent customer service.
Requirements

• Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment

• Knowledge of IT processes, including Word and Excel
• Knowledge of welfare benefits and welfare benefit reform
• Excellent customer service
• Experience presenting cases in Court is desirable
• Experience working in arrears reduction and monitoring
• Full UK Driving License and access to vehicle
• Approachable and friendly nature

Role Expectations

• Manage rent accounts and other housing related debts on a regular basis
• Negotiate repayment agreements with tenants and take corrective action where such agreements are not maintained
• Refer residents to welfare benefit and debt support services to ensure that residents are able to maximise their income by ensuring take up of any entitlement to benefits
• Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews
• Prepare and submit cases to the County Court for Possession Hearings and attend court hearings and carry out evictions due to rent arrears.
• Maximize income collection while minimising the risk of repossession through making use of direct housing payments, charitable applications, food bank referrals and any other means of financial support available.
• Deliver income management services while demonstrating high standards of customer care

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk

Position Title: PMO Support
Planned Start Date: 09/09/24
Planned End Date: 28/02/25
Budgeted Day Rate: Up to £203.37
IR35 Status: Inside
Workstream: Programme and PMO

Location: London Borough of Southwark (LBS)

Recruitment Partner: Service Care Solutions

Role Overview:

The London Borough of Southwark is embarking on a transformative journey to enhance ERP technology and redefine our operational practices. We are seeking a PMO Support professional to join our dynamic PMO team. Service Care Solutions is assisting in the recruitment for this role. The successful candidate will support the PMO Lead and collaborate with a team of Workstream Leads, Project Managers, Business Change Managers, and subject matter experts. The ideal candidate will be a proactive team player with excellent communication skills, capable of thriving in a fast-paced environment with multiple priorities.

Key Responsibilities:

• Administrative Support: Provide high-quality administration to strengthen the Southwark360 Programme PMO, ensuring that all tasks are completed to agreed standards and timescales.
• Documentation: Produce and manage clear and concise programme documentation, including Board minutes, Highlight Reports, slide decks, and organisational charts.
• Data Analysis: Analyse key programme reports and data, summarising findings to support informed decision-making.
• SharePoint Administration: Administer the Southwark360 SharePoint site, ensuring that version control principles are adhered to and maintained.
• Meeting and Workshop Coordination: Assist in the planning and delivery of Southwark360 programme meetings and workshops.
• Stakeholder Engagement: Develop and maintain strong relationships across all areas of the business to support programme delivery.

Required Experience/Skills:

• ERP Technology Knowledge: A strong understanding of current and emerging ERP technology.
• Microsoft Office Proficiency: High level of practical knowledge and experience with Microsoft Office, particularly Word, Excel, and Project Management tools.
• Programme and Project Management: Broad knowledge of key areas in programme and project management, including planning, risk and issues management, and finance tracking.
• Administrative Expertise: Proven ability to provide quality administration, including recording actions, conducting research and analysis, drafting and proofreading reports and documents.
• SharePoint Skills: Experience in updating and maintaining SharePoint sites with attention to version control.
• Organisational Skills: Ability to think ahead, work to deadlines, and manage workload with flexibility.
• Interpersonal Skills: Strong verbal and written communication skills, with a focus on developing and maintaining relationships across the programme and business.

Application Process:

Service Care Solutions is assisting with the recruitment for this role. If you are passionate about programme management and possess the skills and experience outlined above, we would love to hear from you. Please submit your application to Lewis.Ashcoft@servicecare.org.uk by 06/09/2024

Job Title: Complaints Officer
Locations: London Bridge SE1, hybrid working once trained
Contract Type: Ongoing temp
Work Pattern: Monday-Friday 35 hours per week
Start Date: ASAP
Job role -
Our client are looking for a Complaints Officer to assist in the effective and timely coordination, management and monitoring of all complaints, Housing Ombudsman and Elected Representative cases requiring investigation and response while also assisting the Customer Experience Manager and Complaints Managers with the processing of complaints.
Job role -

• Administer new complaints received centrally (via post, email, executive or senior leader escalations, telephone calls or from external bodies). Ensure all customer contact is acknowledged and contacting the customer and assigning for investigation to a Complaint Officer or relevant service team.
• Answer calls from those wishing to make a complaint, many of whom may be dissatisfied with aspects of the service provided; offer suitable reassurance, support, and information on making a complaint.
• Support early resolution to prevent escalation.
• Responsible for the input and maintenance of complaints into database system and generating data from the systems when requested. Manage tasks to allocate online complaints received.
• Assess, monitor and accurately record all complaints received, ensuring that investigation/response deadlines are set. Request regular updates from operational teams &contractors where required and in support of the Complaints Officers.
  

Candidate profile -

• Effective communication: Ability to communicate clearly and empathetically with customers to understand their complaints and provide appropriate responses.
• Conflict resolution: Skill in resolving customer issues and conflicts in a professional and satisfactory manner
• Time management: Capability to prioritize and handle multiple complaints efficiently, meeting deadlines and maintaining a structured workflow.

• Analytical thinking: Capacity to analyse complaints, identify root causes, and propose solutions to prevent future occurrences.
• Creative problem-solving: Skill in finding innovative and customer-centric solutions to address various types of complaints.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk

Supported Housing Officer
Independent Living
South London
35 Hours P/W
3 month contract
Temp to Perm

One of the UK's largest housing associations are recruiting for a Supported Housing Officer to provide a housing management service to their supported housing residents across a patch in South London.

The Patch
This Supported Housing Officer role covers a patch in South London, covering Lewisham, Lambeth, Greenwich and Southwark as well as potential for a number of properties in Peterborough.

The Role
The focus of this Supported Housing Officer role is to work closely with Support providers to ensure all customers are provided safe, comfortable, and suitable living environments for their individual needs, ensuring their wellbeing, and promoting their independence.
This will include the following tasks and responsibilities:

• Housing Management: Conducts monthly property inspections, oversees health and safety compliance, and ensures the wellbeing of customers through regular calls and visits. Manages tenancies, ASB, and communal services.
• Stakeholder Management: Builds partnerships with care/support providers and stakeholders, conducts liaison meetings, engages with external organizations to support independent living, and represents customer concerns in risk resolution.
• Financial Management: Takes the lead in financial management, including reviewing service charges, overseeing value-for-money of communal services, and managing building furnishings and asset schedules.
• Tenancy and ASB Management: Manages tenancies, ASB, and neighbor disputes, conducts viewings and assessments, and ensures compliance with telecare monitoring data.
• Resident Engagement and Compliance: Leads resident engagement and wellbeing activities, promotes the Group's digital agenda, ensures compliance with health and safety policies, and understands housing regulations and care standards.

The Candidate
To be considered for this Supported Housing Officer role, you will require previous housing management experience including:

• Experience in managing housing services effectively.
• Knowledge of tenancy, lease, and neighbourhood approaches.
• Strong communication skills to engage with diverse teams and residents.
• Operational thinking aligned with organizational goals.
• Proven track record of community engagement and representation.
• Ability to work collaboratively, meeting deadlines in a dynamic environment.
• Proficient in data management, compliance, and budget oversight.

As the role is working with vulnerable individuals, you will also require an Enhanced DBS check.
The role is covering a wide patch and may require monthly visits to Peterborough, so a driver with access to a vehicle would be preferable, but is not essential.

The Contract
This is a full time Supported Housing Officer role, working 09:00 - 17:00 Monday to Friday. The contract is for an initial 3 months, but has an excellent chance of being extended beyond this, or even potentially becoming permanent.

How to Apply
To apply for this Supported Housing Officer role, please email a copy of your CV to lee . mcmillan @ servicecare . org. uk or call on 01772 208 966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Job Title: Procurement Manager - FM Assets & Estates
Job Category: Permanent
Location: 169 Union Street, London SE1 (Hybrid: 2 days in-office, including Tuesday team day)
Salary: £43,736 - £52,242 per annum (scope for higher salary for top candidates)
Department: Directorate of Procurement, FM Assets & Estates
Application Deadline: ASAP

About the Role: We are seeking a dynamic Procurement Manager to join our FM Assets & Estates team within the Procurement Directorate. This role is crucial in managing the sourcing strategy and contracting process, ensuring compliance with public procurement regulations, and supporting the organisation's operational needs.

Key Responsibilities:

• Procurement & Contracting: Develop and manage sourcing strategies and contracting processes for the FM Assets & Estates category. Ensure compliance with relevant regulations and best practices, particularly in JCT and NEC contract formats.
• Supplier Management: Oversee supplier performance, manage risks, and contribute to the development of multi-year category plans.
• Stakeholder Engagement: Proactively engage with stakeholders to ensure their needs are met, resolving issues promptly and maintaining clear communication.
• Compliance & Strategy: Lead the tendering process, ensuring all activities comply with public procurement regulations. Develop and implement strategic procurement initiatives.
• Team Leadership: Provide training and support to a direct report, fostering a collaborative and effective team environment.

Qualifications & Experience:

• Experience: Proven experience in FM works, particularly with JCT/NEC contracts, and public procurement. Strong strategic thinking, problem-solving, and stakeholder management skills are essential.
• Qualifications: Ideally working towards CIPS certification as part of your professional development.
• Skills: Strong communication skills, with a proactive approach to procurement and compliance.

Interview Process:

• One-Stage Interview: Includes a face-to-face interview with a panel of three, alongside a small scenario-based test.

Why Join Us? This role offers an excellent opportunity to advance your career in procurement within a supportive and dynamic public sector environment. You will play a key role in shaping our procurement strategies and ensuring the success of our operations.

How to Apply: Submit your CV as soon as possible, highlighting specific achievements in estate works and compliance. We are particularly interested in candidates who can demonstrate practical experience and a proactive approach to procurement.

For more information or to apply, please contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk or call 01772 208962.

Job Opportunity: Analyst - Royalty Protection

Location: Lambeth HQ | Hybrid Working
Rate: £20.08 PAYE | £25.51 LTD
Role Type: Temporary Contract
Recruitment Partner: Service Care

About the Role:

Service Care is assisting the recruitment for an exciting Analyst role within the Royalty Protection Department. This position involves processing and analysing large data sets, identifying key trends, and presenting data in an accessible format to senior leaders. You'll be working closely with the Senior Leadership Team, making an impact on critical operations.

Key Responsibilities:

• Data Analysis: Process and analyse large data sets, identifying key trends and anomalies.
• Advanced Excel Skills: Utilise advanced Excel techniques, including formulas, to ensure data accuracy and integrity.
• Reporting: Present data in a clear and accessible manner to different audiences, including senior leaders.
• Data Visualisation: Experience with Tableau and Power BI is desirable, though not essential.
• Hybrid Working: This is a hybrid role with 2-3 days in the office each week, with flexibility for part-time candidates.

Candidate Requirements:

• Experience: Prior experience in data analysis, with strong proficiency in Excel.
• Attention to Detail: Ability to maintain high standards of data integrity and quality.
• Communication Skills: Effectively interpret and present data to various stakeholders.
• Security Clearance: Candidates must undergo SC vetting, which can take 4-6 months. The client is willing to wait for the right candidate.

Application Process:

• Interview: Panel-based competency interview via Teams, with a data set assessment to be reviewed and presented by candidates.
• Flexibility: Open to candidates from both the public and private sectors.

Contact for More Information:

For more details or to apply, please reach out to:

Lewis Ashcroft - Service Care Solutions
Email: lewis.ashcroft@servicecare.org.uk
Phone: 01772 208964

If you have a keen analytical mind, advanced Excel skills, and the ability to communicate data insights effectively, we encourage you to apply. Service Care is proud to support this recruitment, ensuring a smooth process for all candidates.

Job Title: Senior Procurement and Contract Manager
Directorate: Corporate Services
Department: Procurement
Location: Brigade Headquarters, 169 Union Street, SE1
Salary: £43,736 - £52,242 per annum

The Senior Procurement and Contract Manager will play a pivotal role in supporting the Assets & Estates Category team by developing and managing sourcing strategies and the contracting process. This role involves overseeing supplier performance, conducting market analysis, and ensuring that all procurement activities comply with the London Fire Brigade's (LFB) standards and regulations.

1. Procurement and Contract Management:

   • Monitor and enhance existing contractual arrangements.
   • Identify service requirements and evaluate existing contracts.
   • Manage major contracts, ensuring compliance and addressing non-compliance issues.
   • Collaborate with suppliers and stakeholders for efficient service delivery.
   • Maintain accurate records of meetings and actions.

2. Tenders and Category Management:

   • Lead procurement strategies for assigned categories.
   • Conduct market analysis and manage supplier performance.
   • Oversee procurement activities from need identification to contract signature.
   • Draft and manage tender documentation and notices.

3. Financial Management:

   • Assist in setting and managing annual budgets.
   • Ensure financial data related to contracts is securely maintained.
   • Evaluate costs, prices, and services for value for money.

4. Reporting:

   • Draft high-quality reports for various management and governance purposes.
   • Maintain accurate project data and identify risks and opportunities.

5. Responsible Procurement and Policies:

   • Implement LFB's "Responsible Procurement" agenda.
   • Ensure procurement processes align with environmental and social objectives.
   • Promote safe working procedures and comply with health and safety policies.

1. Experience:

   • Minimum 5 years of experience in procurement, category, and contract management, particularly in Assets & Estates Services.
   • Knowledge of public sector procurement procedures.
   • Experience in drafting commercial/tender documents and supplier management.
   • Degree in finance, business administration, or similar preferred.
   • CIPS certification or membership is desirable.

2. Skills:

   • Excellent interpersonal and communication skills.
   • Strong numeracy and analytical skills.
   • Proficiency in Microsoft 365 and related tools.
   • Strong organisational skills and ability to manage multiple projects.

3. Knowledge:

   • Understanding of commercial and contract documentation.
   • Awareness of public authority procurement practices and 'best value' principles.
   • Knowledge of health and safety practices within an office environment.
   • Understanding of GDPR, Data Protection, and Freedom of Information Act.

This is a permanent role based in London. If you are interested in applying, please contact Lewis Ashcroft at Service Care Solutions via email at lewis.ashcroft@servicecare.org.uk or call 01772 208962

Finance Manager - Financial & Rent Accounting
Location: London
Contract: Permanent
Rate: £70,000 - 75,000 per annum
Start Date: Flexible
*Hybrid Working - One day minimum in office*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Housing Association in London for a Finance Manager (Financial & Rent Accounting) to join the team on a permanent basis. The organisation has over 7,000 homes across nine south London boroughs. They are a provider of homes for rent (social and affordable), shared ownership, outright sale and supported housing and also have a small portfolio of commercial properties and garages.
This role will have line management responsibilities for 4-5 staff members and will provide cover to the Finance Manager - Management Accounting as required. The Finance Manager for Management Accounting will also provide covering support as required.

Main Responsibilities

• Ensure the Transactions team have support where required for Accounts Payable, Banking and Rent accounting.
• Contribute to project working groups as required with the wider business.
• Ensure all Financial accounting systems are providing accurate and reliable data.
• Ensure that the trial balance is reconciled for annual financial statements.
• Prepare the annual FVA submission file.
• Prepare returns or surveys for NROSH, The ONS or FCA
• Supervise the Financial officers responsible for AP and Rents processing.
• Ensure the AP team process invoices efficiently and in line with Wandle Policies
• Ensure all reconciliations for Banks, Rents, AP and AR are completed each period in a timely manner.
• Provide relevant AR reporting to support credit control processes.
• Provide reporting to ensure Purchase Orders are raised in accordance with policy.
• Work with the Governance Transition Manager to ensure successful implementation of the Dynamics/Redkite automated rent uplift solution.
• Lead on regular training of Social Rent Accounting (Formula rent, affordable rents, etc.)
• Lead the budgeting process for annual rent increases.
• Ensure accuracy of rental transactions and rental accounts within the Dynamics system.
• Input to the year end and internal audit process as required, producing data flows and trails to support all areas of reporting.
• Ensure the data set is consistently allocated at property and scheme level.
• Enhance budget detail and monthly comparisons to actuals.

Candidate Criteria

• Qualified ACCA, ACA, CIMA or Equivalent with extensive PQE
• Experience of reporting within the Social Housing sector with an understanding of the technical accounting and reporting requirements this entails.
• Experience of working on Rent Accounting within a Social Housing environment is highly desirable.
• Experience of operating at a senior level with high-level financial reporting and presenting skills.
• Experience of setting and managing timescales/timetables for work completion in line with internal controls.
• Great communication skills and ability to work professionally and adapt to any team fit.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Service Care Legal are recruiting on behalf of a well-established London Borough Council who are seeking a Contracts Lawyer to join them on a contract basis. They have a good reputation in the market and offer exceptional development and opportunity to growt. Please find below further details regarding the position.

Job Opportunity: Contracts Lawyer
Location: London / Hybrid
Rate: £45 - £60 per hour LTD, depending on post-qualifying experience
Contract Duration: 3 months (with potential for extension)

Hybrid working arrangement with at least one day per week in the office.

Key Responsibilities:

• Manage a diverse caseload of contracts, including procurement for repairs, major works, and various other agreements.
• Provide expert advice on public procurement regulations, construction law, JCT building contracts, contracts for goods and services, frameworks, and local authority governance.
• Attend departmental contract review boards and offer legal counsel.

Requirements:

• Qualified Solicitor (England and Wales), Barrister (England and Wales), or Fellow of the Chartered Institute of Legal Executives, with a minimum of 3 years post-qualification experience.
• At least 2 years of hands-on experience in public procurement and contracts.
• Strong understanding of construction law and public procurement regulations.

If this Contracts Lawyer role sounds like an opportunity of interest, please contact Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.

Service Care Solutions are currently recruiting on behalf of a Client in the Public Sector for a motivated and skilled Planner to join a vibrant Council's Planning Department in Central London.

This is a full time, temporary, ongoing role offering up to £30 per hour Umbrella LTD Inside IR35.

The role aims to facilitate the development of professional skills, knowledge, and work experience in planning, within a supportive and educational environment. The successful candidate will play a crucial part in driving forward the planning agenda of the council.

Participation in Development Programme:

• Engage in the Council's Planning Department Development Programme.
• Support staff in a collaborative learning environment to develop professional skills, knowledge, and practical experience in planning.

Collaboration and Networking:

• Establish and maintain effective working relationships with colleagues within the council and planners throughout London.
• Collaborate with transport, environment, and planning professionals, along with professional associations, to advance the council's improvement agenda.
• Lead personal projects with managerial support, ensuring timely and relevant outputs.

Project and Stakeholder Management:

• Work closely with local partners, stakeholders, and various council departments to identify and manage project opportunities that align with the Council's key objectives.
• Contribute to the determination of planning applications, the preparation and implementation of planning policies, and other related activities.

Team Coordination and Client Engagement:

• Collaborate with teams of professional officers to deliver high-quality projects that cater to the needs of diverse clients, including the Cabinet, committees, steering groups, other council teams, and elected members.

• Expertise: Comprehensive understanding of urban planning and regeneration issues in a major city context, with insight into how town planning can address these challenges.
• Experience: Proven experience in a fast-paced planning service, including staff development and project management responsibilities.

If you have any questions, do not hesiatate to contact hona.bzowska@servicecare.org.uk or call on 01772 208967.

Job Title - Customer Services Officer

Location - London SE1

Contract - Temp - 12 weeks.

Hours - 36

Role summary -

An exciting opportunity has arisen for a dedicated and professional Customer Services Officer to join the Customer Experience Department within the Housing Repairs and Community sector. This role is pivotal in providing and promoting a high-quality, front-line customer-focused service.

Key Responsibilities:

• Deal with telephone enquiries housing repairs from customers in a professional manner, consistent with corporate customer services standards and targets.
• Use all available ICT systems to provide accurate advice, resolve enquires, raise orders, with correct level of priority and maintain and update records on behalf of the customer and ensure that duties are undertaken with regard and compliance of the Data Protection Act and other relevant legislation.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of the Contact Centre's performance standards and the business objectives.
• Liaise and work with colleagues across the company, contractors and other partner agencies as appropriate to resolve enquiries.
• Be a team player in a customer-focused team, contributing to meetings, team building and continuous improvement.
• Take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilising appropriate questioning and listening skills to identify and offer appropriate solutions.
• Carry out all administrative tasks relating to the Contact Centre and any necessary follow-up work in relation to incoming calls.
• Encourage and assist customers to access company services, forms and information via the Company's website.
• Carry out all duties in accordance with the Company's Health & Safety policy.
• Perform any other duties consistent with responsibilities and level for the role.

Requirements:

• Strong communication skills and ability to communicate in a range of formats.
• Strong commitment to corporate working, team working and joint working wit internal and external stakeholders.
• Flexible attitude, always prepared to go the extra mile.
• Passion, drive, and commitment to providing a customer-focused service.
• Ability to work under pressure and to tight deadlines.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk