Total 43 job vacancies by New Appointments Group Ltd

We are looking for a strong Administrator with a solid background in logistics and customer service. The role will be totally office based at their location on the Medway City Estate.

The role will involve being responsible for order processing and managing our client's in-house system whilst liaising with both internal and external stakeholders. You will be required to have previous experience within a supply chain role, ideally with stock management and a understanding of either an ERP or MRP system. This is a fast pace environment so you will need to complete tasks in a timely and accurate manner. You will need to offer flexibility as well as a positive, pro-active attitude.

This role offers a good salary and benefits package which includes:

28 days holiday including 8 days bank holiday
Healthcare cash plan (Westfield Health) - money back once you have paid for treatments such as dental and optical, plan also covers children. Private medical insurance for certain operations. Doctorline - telephone access to a GP that can provide prescriptions. Gym and retail discounts also included with the plan.
Employee Assistant Programme - free confidential advice line
Life Assurance
Refer a friend scheme - Vouchers for successful recruitment after sending a CV of a friend
Discounted rice
Company Pension scheme
Free parking on site

If you are interested please apply with a current CV, preferably in word, or email Lucy at l.wildish@newappointmentsgroup.co.uk for further information.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

We are working with an established organisation in the manufacturing sector who are looking to employ a Head of Service Delivery, permanently, in the Sevenoaks area.

This is in-office and a great position for someone with proactive problem-solving skills, the ability to identify gaps for improvements, and is able to manage working relationships with internal teams and external stakeholders.

Benefits include a competitive salary, a £6K car allowance and private medical insurance.

The key responsibilities include:

• Establish and maintain high standards for service delivery processes and procedures.
• Nurture strong relationships with clients, ensuring satisfaction and needs are met.
• Implement strategies to increase customer satisfaction and address any issues.
• Developing suitable strategies ensuring the company remains relevant to the market.
• Set, monitor and maintain compliance with service KPIs.
• Manage complaints with appropriate escalations and highlight high-risk concerns.
• Guide, support and develop the team members to deliver exceptional services.
• Ensure all service-related payments are invoiced and collected promptly.
• Oversee the processing of customer orders to ensure timely deliveries of goods.
• Work closely with internal teams and logistics partners to ensure smooth deliveries.
• Maintain the ERP system, reducing waste and enhancing productivity.
• Occasionally visit clients or attend internal meetings to address any concerns.

The requirements for this role:

• Degree in Business Administration, Management or relevant subject area.
• Extensive management experience in service delivery roles.
• Management certification e.g. ILM/CMI.
• Experience in managing internal teams and external stakeholders.
• High numerate/literate with a strong understanding of business finance principles.
• Ability to analyse financial data to inform strategic decisions.
• Ability to communicate at a variety of levels and with diverse groups.

Please note this position is only suitable for candidates who are already able to live and work in the UK without restriction. No relocations please.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

We have a great opportunity in Folkestone for a Customer Fulfilment Coordinator with experience using SAP to work for one of our clients who offers an ever-growing range of consumer brand products.

Benefits include a competitive salary, hybrid working, employee bonus scheme, pension scheme, medical cashback scheme and a great holiday package.

Responsibilities

• Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.
• Obtaining Automatic Shipping notes on behalf of the third-party distributor.
• Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
• Ensure effective communication on specific requirements including short lead-time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.
• Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.
• Liaise with third party distributors to obtain evidence to support investigations.
• Work closely with finance.
• Collation, checking and filing of orders once dispatch is confirmed.
• Maintain effective communication of stock with Account Managers.
• Any other task required by the E-retail team on an ad-hoc basis.

Skills and Experience

• Knowledge of data entry into mainframe computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.
• Digitally competent and confident.
• Good knowledge of MS office programs, especially Outlook, Word and Excel.
• A positive attitude and enthusiasm towards problem solving essential.
• Excellent interpersonal skills, in both written and verbal communication
• Capability to relay information effectively externally to customers and internally to colleagues.
• Numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work.
• Ability to be self-motivated, pro-active and manage workload effectively essential.
• Strong team work ethic essential.
• Occasional travel may be required

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

Working for a leading business you will be supporting an established department with handling customer complaints.

Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.

Responsibilities include:

• Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
• Investigating complaints accordingly.
• Providing empathetic customer service, actively listening to the customer and providing advice
• Logging complaints on the company system
• Sending out customer correspondence

Skills and qualities required:

• Enjoy working with customers.
• To understand customer requirements. responding with professionalism.
• Be able to work under pressure.
• Be calm and focused when handling complaints.
• Resilient
• Excellent communication skills
• Excellent English writing & grammar skills
• Previously worked within customer resolution management would be an advantage

This is a short-term role offering work for 2-4 weeks. Hours are Monday to Friday 0900-1700.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Field Service Engineer

Growth in the UK! We're excited to be working with a global business who manufactures and distributes market leading, cutting edge and fascinating technology in the recruitment of a Field Service Engineer to support customers across the UK. Based from home, anywhere in the UK, you will become an integral part of this global market-leading organisation.

£30-35,000/annum depending on experience, 31 days holiday (including Bank Holidays) pension, health and gym membership. Working Monday to Friday 9am to 5pm with flexibility to manage your own time and diary to book visits with your customers. A small amount of international travel might be involved with this role. Use of own car with mileage paid or the use of a company car.

The Field Service Engineer role plays a critical part in both the support of our Client's existing pioneering products as well as the development and roll out of new products and product changes.

Main responsibilities for this position are as follows:

• Technical Support and troubleshooting
• Repairs and Refurbishment
• Accurate completion of technical documentation in line with the QMS
• Project management - including planning and scoping
• To be considered for this position, we are looking for the following qualifications and experience:

The person

• Ideally a Degree or Diploma or similar in a technical or engineering discipline
• Two years + experience in a Field Service Engineer role - ideally medical equipment
• Servicing of electromechanical equipment
• Experience in producing product technical documentation (e.g. Service manual, technical reports)
• Experience in Biomedical, Healthcare or Pharmaceutical industries advantageous.
• Full driving licence

If you are interested and looking for that new challenge or career progression with a fast growing establishment, please email Mandy Potton.

Email: m.potton@newappointmentsgroup.co.uk or call for a confidential discussion on 01304 806902.

New Appointments Group, Expertly Matching Kent's Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.
Twitter: @nagforjobs

Exciting opportunity in Maidstone as a Finance Support assistant. This is a temporary assignment until March 2025.

The role is supporting the finance team with various accounting and financial tasks, including budgeting, reconciling accounts, managing cash flow, processing invoices, handling tax and insurance matters and ensuring accurate financial reporting.

Duties can include:

• Development and preparations of budget and medium term financial plan
• Support with monthly reconciling, pension and payroll information
• Provide support with pension-related tasks.
• Bank and account reconciling
• Monthly VAT and CIS reporting
• Assist in closing the accounts, preparing documents for audit, and handling year-end financial tasks.
• Help prepare financial information for the company website and complete required returns and statistics.
• Work towards agreed targets
• Keep insurance details updated, manage claims, and offer advice on insurance matters.
• Assist with returns, reporting and statistics
• Provide support and advice on VAT, tax related issues
• Inputting invoices and matching PO's
• Use of accounting software
• Other finance duties as required

This role is Monday to Friday and is fully office based and pays £13.71ph.

This role also requires a DBS check.

Apply today for immediate consideration!

Benefits of joining our Temps team:

* Weekly pay on a Friday - smooth payment process

* Working with committed and highly experienced recruitment consultant

For more information please contact New Appointments Group on 01795 702 722

CVs in Word Format to p.trustam@newappointmentsgroup.co.uk New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

Customer Relations Supervisor

We are proud to be supporting our prestigious client, situated on the outskirts of Canterbury, with their urgent need for a Customer Relations Supervisor to cover maternity leave on a full-time 9-12 month contract, to start in September.

Salary is c£28,000/annum, with benefits to include company pension, free parking, 22 days annual leave plus bank holidays, staff social events, cycle to work scheme, and more. There are differing shift times, with a half hour for lunch. Shifts are mostly 10am to 6pm, but your working week will usually include two of the later shifts which are 11am to 7pm and 12pm to 8pm - these later shifts can be worked from home if you prefer. Limited public transport so own transport would be better.

You must be passionate about delivering an exceptional customer experience, as well as resolving challenges with finesse. Someone who thrives in a dynamic fast-paced environment and is dedicated to providing first-class customer service with experience in complaints resolution will be highly regarded.

Key to this role is the ability to handle complaints and compensation requests, resolve difficult issues with diplomacy and professionalism, and deal with financial claims. Alongside this you will be jointly supervising a small team, providing leadership and guidance, support and mentorship and will act as an escalation point for staff and customers.

In conclusion, if this Customer Relations Supervisor role sounds like you, please apply now!

• Great communication and teamwork
• Able to supervise a team with positive leadership skills
• Excellent customer service experience, with a bias towards complaints handling
• A high level of organisation and professionalism
• Self-motivated with a positive can-do attitude
• Proven experience in guest relations or customer service roles
• Excellent attention to detail
• Friendly and confident

Plain CVs in Word are preferred for this Customer Relations Supervisor role - thank you.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. s.mcdermott@newappointmentsgroup.co.uk

We are working with a client in Maidstone who has two vacancies to fill in the Customer Support team on a temporary basis for 6 months. The role is a customer service role with call handling. There is also an element for admin duties. We are looking for friendly individuals with excellent customer service skills.

You will be:

• Answering calls through the main switchboard and internal line, addressing and resolving queries as the first point of contact.
• Directing customers to the appropriate department as required.
• Reception duties such as meeting and greeting visitors, checking parking permits, booking meeting rooms, replenishing stock and refreshments and distributing post.
• Mailbox monitoring.
• Distribution of uniform.
• Supporting the team with research for travel and accommodation options.

We are looking for someone with excellent communication skills both verbal and written, strong organisational skills to manage multiple tasks and strong MS office skills as you will be using Microsoft products.

This role is fully office based and pays up to £13.75ph

Monday to Friday 9am - 5pm

Benefits of joining our temps team:

*Weekly pay on a Friday - smooth payment process

*Working with committed and highly experienced recruitment consultant

*CV's in Word Format

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

Twitter @Nagforjobs

We have a short term temporary requirement for a Receptionist to work for our client based in Canterbury between the 2nd and 6th September.

You will be meeting and greeting visitors, answering the phones and dealing with initial queries and putting calls through to the relevant departments. There will be some basic Administration as well and you will distribute post to the relevant offices.

You will need to have previous office based experience, confident telephone manner and be well presented.

The hours are 8.30am - 5.00pm Monday to Friday.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.
Twitter: @nagforjobs​

Receptionist needed in Ramsgate!

This role is on an ad-hoc basis with an immediate start.

The available shifts are: Friday 26th July, Friday 9th August and Monday 12th August. Hours for this position will be 08:00 - 17:00 with a 1 hour unpaid lunch break.

Duties include but are not subject to:

• Covering all reception duties
• Taking messages
• Transferring calls
• Email correspondence
• Basic admin duties

Previous customer service and reception experience is essential.

Salary: £11.44 per hour

Benefits of joining our NAG Temp Team:

• Weekly pay on a Friday - smooth payment process
• Access to pension scheme after 12-weeks
• Working with committed and highly experienced recruitment consultants

For further information please contact New Appointments Group on 01304 897343.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

We are currently supporting our Client in the recruitment of a 1st or 2nd Line IT Support Technician to provide technical support to end-users who need assistance with their IT Services.

This Client needs a customer-focused team player with 1-3 years' experience of working within a similar IT Support Technician role, experience in Microsoft 365, Voip, Network Management and Desktop and Server management required.

The perfect candidate will be enthusiastic and positive towards their work, with fantastic attention to detail, be organised and be able to prioritise issues and requests as they come in.

Salary: £25,000 to £30,000/annum depending on experience, covering Monday to Friday 08.30-17.00 with 25 days holiday per annum (which goes up to 30 days with long service) + public holidays, along with discretionary performance bonuses.

You will have a driving licence and access to a company van for off-site client visits. Occasional call out, South East kent areas.

• Experience troubleshooting Microsoft Windows 10/11 issues
• Experience administering Windows Active Directory and Microsoft 365
• Network troubleshooting including ping and trace route
• Completion of higher education or a relevant apprenticeship to a good standard
• Keen to learn new skills and develop professionally
• Experience of working in a customer facing environment

Desired skills and experience

• Experience of working in a Managed Service Provider environment
• An enthusiasm for new technology with an interest in learning about new trends and technology and how they can be applied at a practical level would be advantageous

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

We are looking for a strong Administrator with a solid background in logistics and customer service. The role will be totally office based at their location on the Medway City Estate.

The role will involve being responsible for order processing and managing our client's in-house system whilst liaising with both internal and external stakeholders. You will be required to have previous experience within a supply chain role, ideally with stock management and a understanding of either an ERP or MRP system. This is a fast pace environment so you will need to complete tasks in a timely and accurate manner.

You will need to offer flexibility as well as a positive, pro-active attitude.

This role offers a good salary and benefits package which includes:

28 days holiday including 8 days bank holiday
Healthcare cash plan (Westfield Health) - money back once you have paid for treatments such as dental and optical, plan also covers children. Private medical insurance for certain operations. Doctorline - telephone access to a GP that can provide prescriptions. Gym and retail discounts also included with the plan.
Employee Assistant Programme - free confidential advice line
Life Assurance
Refer a friend scheme - Vouchers for successful recruitment after sending a CV of a friend
Discounted rice
Company Pension scheme
Free parking on site

If you are interested please apply with a current CV, preferably in word, or email Lucy at l.wildish@newappointmentsgroup.co.uk for further information.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

We are recruiting for a Support Worker to provide high-quality support and positive outcomes for young people in the care service including unaccompanied asylum-seeking young people. The ideal candidate would have previous experience working in a similar setting. We offer specialist support, care, advice and guidance tailored to each young person's needs to support them in their transition into adulthood and independent living.

DUTIES & RESPONSIBILITIES

Reporting to the Support Team Manager, the candidate will be working as part of team of support workers responsible for the below but not limited to:

• Provide support and guidance to young people living independently in their homes.
• Assist in developing young people's independent living skills.
• Promote and encourage positive life choices in such as social activities, budgeting and education.
• Update and ensure progress is made with care plans accordingly.
• To liaise with social services and other professionals in terms of specific and general service delivery, support, accommodation etc, and to respond to any complaints/issues they have in a timely manner.
• Participate in service developments including planning, control, monitoring, review and evaluation activities to ensure continuous improvements in service delivery.
• To ensure that all young people, and staff are treated in accordance with the Equal Opportunities policy, and fairly with consideration of their cultural, religious and physical needs.
• To provide on-call assistance as required to staff, social services and management.
• To ensure all safeguarding issues are addressed and signposted in accordance with the company policies and procedures.
• Coordinate and liaise with team members to ensure cohesive and compliant delivery of service.

Requirements for the Role

• NVQ Level 3 in Children's Social Care and/or equivalent, or willing to work towards one within a set timeframe.
• Knowledge and understanding of The Children's Act and Children's Social Care system preferred
• Driving Licence
• Must have previous experience and working with a young people within the care setting
• Strong communication skills, in particular the ability to influence, persuade and negotiate at all levels
• Excellent relationship building skills
• Ability to work well under pressure
• Must be able to travel across a large geographical portfolio on a daily/weekly basis

Benefits

• 33 days annual leave per annum (25 days plus bank holidays)
• Life Cover (2 x basic salary)
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• 6 month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Mileage expenses (claimable from home)
• Referral Scheme

Email Lucy at l.wildish@newappointmentsgroup.co.uk if you would like further information.

Committed to diversity, equality and opportunity for all.

Twitter: @nagforjobs

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

We are looking for Service and Quality Manager to manage the new product introductions into the portfolio, ensuring that they meet the UK standards.

The role will also involve leading a small team of technicians to deliver a high quality repair & testing service on all products whilst enhancing productivity, monitoring compliance & standards and keeping quality control processes up to date.

With an electrical and electronic bias, you will have a strong background in compliance and quality control. Demonstrated management experience, with the ability to lead and motivate a team, with a focus of identifying and improving processes. Awareness of electronic safety standards and regulations, coupled with the attention to detail, technical analysis, data handling and reporting.

The person:

• Design, implement and manage repair and service processes.
• Experience in analysing data and inventory control on exchequer
• Proven team management experience
• Communication and collaboration skills at all levels.
• Ongoing awareness of regulations of business obligations
• Continuous learning, development and improvement attitude.
• Analytically minded with the attention to detail
• Ability to identify and report potential issues to Senior Management
• Practical approach to resolving any technical problems

Benefits:

• Very competitive salary plus bonus depending on experience discussed on application
• Monday - Friday days

If you are interested and looking for that new challenge, please email Mandy Potton.

Email: m.potton@newappointmentsgroup.co.uk or call for a confidential discussion on 01304 806902.
New Appointments Group Expertly Matching Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.

CVs in Word Format to
Twitter: @nagforjobs

Service & Repair Manager

A global brand, leader in their field, is looking to appoint a Service and Technical Manager to manage the new product introductions into the portfolio, ensuring that they meet the UK standards.

The role will also involve leading a small team of technicians to deliver a high quality repair & testing service on all products whilst enhancing productivity, monitoring compliance & standards and keeping processes up to date.

With an electrical bias, you will be a strong leader with hands on management abilities and have an essential focus on attention to detail, technical analysis, data handling and reporting.

The person:

• Design, implement and manage repair and service processes.
• Experience in analysing data and inventory control on exchequer
• Proven team management experience
• Communication and collaboration skills at all levels.
• Ongoing awareness of regulations of business obligations
• Continuous learning, development and improvement attitude.
• Analytical minded with the attention to detail
• Inquisitive by nature with a technical flare
• Ability to identify and report potential issues to Senior Management
• Practical approach to resolving any technical problems

Benefits:

• Very competitive salary depending on experience discussed on application
• Monday - Friday: 8am to 5pm
• 28 days holiday inc Bank holidays + 3 day shut down over Christmas
• Bonus Scheme (Profit related pay)
• Free onsite parking
• Continual training and development.
• 50% employee discount on products.
• Long service and Management recognition awards.
• Wellbeing activities and subsidies.
• Relaxed dress code & Birthday bonus.

If you are interested and looking for that new challenge, please email Mandy Potton.

Email: m.potton@newappointmentsgroup.co.uk or call for a confidential discussion on 01304 806902.
New Appointments Group Expertly Matching Employers and Jobseekers since 1975.
Committed to diversity, equality and opportunity for all.

CVs in Word Format to
Twitter: @nagforjobs