Total 95 job vacancies by NHS Jobs

The post holder must be willing to travel to support team working, along with practice and Primary Care Network (PCN) engagement. The Primary Care Commissioning Manager will operate effectively and flexibly within a demanding environment to provide specialist, expert leadership in interpreting and managing GP contractual changes, quality improvement and change. The post holder will be responsible for leading on a defined range of responsibilities within the primary care workplan and will be expected to work both autonomously and as part of a team. The post holder will be expected to manage and deliver projects and tasks, mandated locally, regionally, or nationally, with due consideration for decision making, assurance and reviewing processes, whilst undertaking appropriate stakeholder and engagement to support change, service improvements and commissioning. Are you passionate about health and social care and looking for a role that offers flexibility and growth? At North East and North Cumbria Integrated Care Board, we value work-life balance and offer a range of flexible working options, including hybrid working. Enjoy a supportive team environment, competitive salary, and opportunities for professional development. Apply now to make a difference in our community! We understand the importance of work-life balance and offer a range of flexible working options, including part-time and job share. We encourage applicants to discuss their preferred working patterns during the interview process. This role offers the opportunity for hybrid working, allowing you to split your time between our ICB offices and home. We aim to provide a supportive and adaptable working environment that meets the needs of our staff, service delivery and the patients within our Region. Benefits: Competitive salary and pension scheme Opportunities for professional development and training Supportive team environment Enhanced work-life balance through flexible and hybrid working arrangements Employee Benefits Salary Sacrifice Schemes such as Lease Cars, Home Electronics, Cycle to Work Whilst the ICB are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a riskto the integrity your individual recruitment process, we may withdraw your application at any stage of the process. Please note that North East and North Cumbria ICB do nothold a UKVI sponsorship license. Therefore, we are unable to proceed with applications that require sponsorship. If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2. Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Successful candidates will work with patients to complete non-clinical elements of cancer care reviews and help patients understand why cancer screening is key for early diagnosis and support them whilst awaiting diagnostic tests for possible cancer and investigate those patients who fail to respond or attend for this. You will act as the patients coordinator between hospitals, community and other services and organisations. We are looking for a positive team player who strives to go the extra mile to help colleagues and others who come into contact with the organisation. We need someone who can build strong relationships with team members and is committed to meeting deadlines and really wants to make a difference! The role will require high standards and great attention to detail, in order to provide an excellent service to patients and colleagues. We are looking to appoint an individual who is self-motivated, organised, and reliable and is committed to delivering on agreed plans. We work in small teams who help each other out and we are looking for someone who isnt afraid to get stuck into the job, alongside colleagues who share the same ethos. The Cancer Care Co-ordinator will work with other Cancer Care Coordinators as part of a small team and report to the Care Co-Ordinator Lead for Cancer and Health Inequalities who is who is highly experienced in this field and has a passion for supporting and developing people and will lead and support the team. The following description is intended as a guide and not an exhaustive list of requirements, and further detail will be provided at interview. MAIN RESPONSIBILITIES A large part of your role will involve supporting patients on the cancer pathway. A cancer pathway is the patients journey from the initial suspicion of cancer, through clinical investigations, patient diagnosis and treatment. Support the practices in your PCN to improving local uptake of National Cancer Screening Programmes, understand the practices data for uptake on screening and understand how the practice can carry out the screening Supporting both patients and primary care to ensure that patients referred on a cancer pathway have completed all of the necessary investigations required set out in the 2 Week Wait referral criteria. Work closely with Trust colleagues to ensure that the patient attends the appointment. A cancer care coordinator will support patients at all stages in their cancer pathway, from primary care to diagnosis, undergoing treatment and beyond. Ensure that all patients are signposted to or receive information on their referral including why they are being referred, the importance of attending appointments and where they can access further support. Be available for patients with cancer, or their relatives, to ask questions and deal with problems that arise, linking in or signposting to services such as the hospital team, district nursing or Macmillan services, benefits agency as appropriate. Review patients and follow up each patient to complete the non-clinical elements of the cancer care review - following a cancer diagnosis, covering topics such as benefits, support groups, offering support to relatives. Be a point of contact for survivors of cancer, or bereaved relatives, who need support, signpost to support groups available locally or nationally as appropriate. Support the practices in your PCN in conducting peer to peer learning events that look at data and trends in diagnosis across the PCN, including cases where patients presented repeatedly before referral and late diagnoses. Link in with and build relationships with the wider PCN team, Social Prescribers, Pharmacist, Health and Wellbeing Coach and other clinical/non-clinical partners involved in patient the patients care Holistically bring together all of a persons identified care and support needs, and explore options to help them achieve their needs Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care Provide personalised care for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other professionals This Job Description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The post holder may be asked to undertake any other relevant duties appropriate to the post. The Job Description may be amended over time, in consultation with the post holder to meet the needs of the service. GENERAL REQUIREMENTS OF THE ROLE CONFIDENTIALITY In the performance of the duties outlined in this job description, the post-holder may have access to confidential information. All such information from any source is to be regarded as strictly confidential. Information relating to colleagues, other workers or the business of member practices may only be divulged to authorised persons in accordance with STHCs policies and procedures, and the protection of personal and sensitive data. HEALTH AND SAFETY The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in STHC's Health & Safety Policy to include: Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks. Maintaining work areas in a tidy and safe way and free from hazards. Ensuring that all accidents are reported and investigated and follow up action taken where necessary. Maintain mandatory staff training, as required by the postholder role. EQUALITY, DIVERSITY AND INCLUSION The post-holder will support the equality, diversity, inclusion and rights of colleagues to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with current legislation. Respecting the privacy, dignity, needs and beliefs of colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities, and rights. QUALITY The post-holder will strive to maintain quality and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. COMMUNICATION The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly.

ABOUT THE ROLEAs a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs. Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important. The variety of housekeeping and cleaning tasks you carry out will ensure everyone can enjoy a clean, tidy and welcoming environment. This means you'll have a direct impact on our residents, their visitors and all the staff working to support them. ABOUT YOUTo join us as a Housekeeping Assistant you'll need a caring nature, personable approach and good practical skills. Just as importantly, you should be reliable and keen to use your attention to detail to make a positive difference. In return we'll provide all the training you need to thrive. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Head of Maintenance at a Barchester care home, you'll make sure we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. Creating a warm and welcoming atmosphere is part of our commitment to delivering first-class care and support. You can expect plenty of variety as a Head of Maintenance with us. You'll turn your hand to all sorts of tasks within the care home building as well as in the gardens and grounds. That could mean fixing a leaky tap one minute and planting some new bulbs the next. You should be comfortable working alone, leading a team and supporting the General Manager with annual budget planning. We'll also need you to liaise with contractors on jobs that fall outside the expertise of your team. ABOUT YOUThe wellbeing of our residents will be your number one priority as a Head of Maintenance at Barchester you'll make sure all work is carried out with sensitivity to their needs. With hands-on experience of property maintenance, you'll have at least one trade skill and, ideally, a proven ability to undertake a wide range of maintenance tasks. You should be reliable and flexible when it comes to your working hours. This role also calls for a full UK driving licence, IT literacy and GCSEs in Maths and English (or equivalent). REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your maintenance and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

JOB TITLE: Medical Receptionist REPORTS TO: Office Manager ACCOUNTABLE TO: Practice Manager HOURS: As per contract Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions and acute prescription request in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Dealing with clinical waste Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Package Description: Shift Details: 4 nights/ week 20.45 - 08.00 to include weekends At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, supportingyour careerdevelopmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic, and dedicatedindividualto join our friendly, award-winning team as Senior Care Assistant. ABOUT THE ROLE Your focus as a Senior Care Assistant will be tosupportand work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open,supportive, andinclusiveenvironment for residents, visitors and staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertaking staff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To be successful in your application, youwill live our values of caring,supportive,honest, respectful, and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Dealing with telephone calls from patients, and third parties as appropriate Scan all incoming patient information into their computerised medical records. To answer telephone calls & respond to all enquires directing the public as appropriate To provide admin support to nursing & clinical staff. Issue invoices and seeking payment for private work, keeping a record of monies received and owed, using a Microsoft excel spreadsheet. To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. Ensuring external mail is posted off daily. In the instance of staff absence due to annual leave and sickness, provide cover for the other member of the secretarial team. Help out in reception when required. The above is a guideline to some of the duties expected from an administrator in general practice but is by no means exhaustive

Working as part of a multi-disciplinary team made up of Consultants, Specialist Nurses, Specialist Dietitians and Specialist Podiatrists, Admin/Clerical, Psychology and Management staff.

To help develop and maintain efficient systems for processing workloads. To carry out any other administrator duties including; photocopying, managing the generic email in box. Accurately recording telephone messages, dealing with enquiries from other agencies and service users. Empathetic approach when dealing with staff or service users including dealing with difficult situations. Attend team meetings on a regular basis. Taking notes in meetings. Ordering stationary for the RES. Maintaining the RES database and raising I.T support requests if necessary. Raising orders and approving invoices and dealing with any financial queries. Organise workload showing ability to prioritise in order to achieve set time scales. Able to work within boundaries of the role and to ask/ seek support if needed. The role is primarily office based 9-5 Monday - Friday.

As a Support Worker, you will provide high quality care and support to our clients to enable them to live their best life. You will be passionate in making a difference to our clients lives, helping them to fulfil their aspirations and ambitions. Bringing creativity and a can-do approach, you will personify our values of being Person-Centred, Respectful, Open, Understanding and Dedicated (PROUD). Ensure that all support and care are provided in a way that protects clients from abuse and exploitation, maintains theirdignity, and supports positive risk-taking. Each one of our clients is different and has different needs and no two days will ever be the same. Support quality inspection processes, cooperating with on-site inspectors in relation to information requests. Work always in accordance with Health and Safety requirements, such as Manual Handling, Food Hygiene, Fire Safety, infection control, and Risk Assessment procedures. Carry out a range of household duties in accordance with the needs of the client including cooking, cleaning, laundry, and other domestic duties as required. Willing to provide an appropriate level of care and support to clients, in accordance with their care plan including personal care. Understanding of the importance of maintaining accurate written and numerical records Ability to undertake a wide range of personal care and domestic duties (specific to each service) Able to carry out the physical requirements of the role including but not limited to climbing stairs/using hoists/pushing wheelchairs/moving people/night work. *Adjustments will be considered in line with the Equality Act where these criteria cannot be met due to a disability Understand or willing to learn how to use computer packages (such as Word, Outlook and the Internet) and to undertake relevant training and qualification in care if required. Able to work cooperatively as a team member. Able to liaise and communicate effectively with carers, families, inspectors and other external stakeholders.

To co-ordinate the Adult Weight Management referral systems in North Tyneside, including the day to day administration of receiving and registering referrals, booking appointments and group programmes, using SystmOne, electronic patient record. To deal with queries from referrals and General Practice. To contact individuals by letter, telephone, or email to provide service information, confirm individuals are ready to embark on a lifestyle change, negotiating and arranging appropriate appointments, following up non attendees by phone and/ or letter. To prepare the appropriate resources for appointments and groups. To undertake the day to day information collection, collation and dissemination processes as required for individual and service monitoring. Resource management ordering of supplies and equipment.

Communications and Relationships Advise the Head of Department as to the alterations needed to the ensure effective running of the falls and syncope service. Advise the Information Department on the type of reports required for the Trust and confirming and explaining the data produced. Discuss all aspects of work required / completed with the Head of Department and teams named, advise on errors and influence future strategies for data extraction. Communicate electronically, accurately with the all employees who require aspects of the services named. Communicate generally regarding aspects of availability of the Head of Department and members of the teams Knowledge, Skills, Training and Experience Previous clerical experience within a busy environment European Computer Driving License or equivalent experience Advanced keyboard skills RSA 2/3 or equivalent experience Advanced working knowledge of Excel spreadsheet program Able to work effectively to meet project aims with limited supervision. Motivated self-starter with excellent organisational skills evident from previous positions held Strong verbal and written communication skills evident from positions held Strong analytical skills evident from previous positions held Ability to work under pressure and achieve results through learning on the job and support of Team Leaders Proven team player evident from previous positions held Analytical Skills Proven problem solving and decision making evident from previous positions held Planning & Organisational Skills Planning and organising meetings, checking participants diaries, booking rooms, booking refreshments, minute taking, producing and distributing finalised minutes, organising presentation equipment Arrange meetings, external visits and larger venues. Physical Skills Advanced keyboard skills Patient/Client care Incidental patient/client contact Financial & Physical Resources Order and monitor the use of office resources Check stock and order more supplies Check, chase and confirm the receipt of goods. Complete appropriate documentation and record any problems. Responsible for arranging/repairing/installing the physical office assets Human Resources Provide specialist advice and education with regards to complex database processes and report formats. Information Resources Demonstrate competence in the use of Microsoft and other computer software Generate data for service development within the strategic plan. Identify and agree the questions/issues to be addressed by the data/information Assist Head of Department in identifying the nature of the data collected Effectively use appropriate methods and sources for obtaining and recording the data/information Collate and analyse the data within timescales Generate reports quickly and efficiently as requested Create and maintain databases for personnel issues, general office recording, mandatory training, Manipulate Excel spreadsheets for information outside of working area and outside of Trust Create and manipulate Excel spreadsheets for use Trust wide Set up and maintain records and enter data Maintain quality management of data input of team Actively assist the Information Department and IT Department to reconfigure software for the services names Format and create documentation to be used within the department Manage all telephone, fax, email and written enquiries Develop and manage systems to enable the Head of department to work efficiently and effectively Accurately record, store and retrieve information in relation to absence, mandatory training, agenda and minutes of meetings, templates and miscellaneous information. Policy & Service Development Develop role of administrator for the falls and syncope service Propose protocols and procedures for use in office management which impact in own area and beyond Contribute to the promotion of the role Research & Development Make a positive contribution to the development of the services name Be the main link between IT and Information Department, understanding each side of the data. Liaise with the Software Developer for any new projects Contribute to frequent audits as requested. Freedom to Act Manage and prioritise own workload supported by Head of Department and the teams. Provide specialist advice within own designated area Provide fast and efficient secretarial support to the Head of Department Provide effective and efficient clerical support to the named teams. Maintain excellent communication links with Head of department, Director of Nursing, Service teams, Information Department, and IT Department. Participate in whole team discussion at regular meetings to further develop the effective running of the services name.

Develop and maintain relationships with key industry personnel, e.g. Vehicle Manufacturers, NHS approved leasing companies, client Trust liaison officers, insurance company staff, Home Electronic Scheme suppliers, government officials and other key external contacts. Handle all problems/issues relating to the provision of lease cars and the subsequent delivery, on-going maintenance, insurance and payment of, said vehicles. This process involves complex queries and negotiation is often necessary, as is a sensitive approach. Deal with a wide variety of queries from; employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders. Required to provide contentious information e.g. the challenging of and/or withdrawal of Trust employees entitlement to a lease car or advising drivers are liable to pay for damage to cars. This information must be relayed in a professional and non-confrontational manner. The post holder is required to explain financial aspects of both schemes. This includes; how costs to drivers vary with different vehicle types, mileages and the effect that benefit in kind has on users tax codes. Describe and explain technical specifications of different manufacturers and models of car. Understand and explain the varying complexities of salary sacrifice and how these relate to car lease and home electronic schemes. Manage the delivery of vehicles with lease companies/dealers, which often includes the rescheduling of vehicle delivery dates, often at very short notice and with inconvenience and cost to suppliers. Manage the process of Home Electronics from enquiry to order to delivery to end of lease, with customers and their employees. Ensure vehicles are ordered at the most advantageous price from the panel of suppliers to gain best value for the trust and its customers. Evaluate quotations for repairs of vehicles, assess if quote is reasonable and if so approve. Responsible for converting quotations into placed business. Identify and react to potential customer enquiries ensuring a very high level of accuracy. Work efficiently and enthusiastically towards the team targets. Identify and highlight potential sales opportunities eg targeted vehicles. Handle potential customers who have; registered on the system but not progressed to the quotation stage, obtained quotes but not ordered and accepted quotes but not returned complete paperwork. Engage with customers on the live chat area of the website(when developed). Responsible for answering routine customer queries prior to point of order ensuring the highest possible conversion rates are achieved. Handle routine queries from drivers over the sales element of the scheme.