Total 41 job vacancies by NHS Jobs

This post requires the ability to communicate clearly with other staff within the department, ward staff including clinicians and nurses, GPs and their staff and patients, along with external laboratories; Providing confidential, specialised and sensitive diagnostic test results over the telephone tousers of the service. Liaising with other members of staff within the department on a routine basis to ensure safeand efficient daily operation. This post requires good base level theoretical knowledge, general education/experience equivalent to NVQ standard level 3 and the ability to understand a wide range of routine and non-routine laboratory procedures after a period of job training and induction.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Clinically code data on SystmOne Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Action patient correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records Support all clinical staff with general tasks as requested

At Kirklees we want to be innovative and creative in the way we work to deliver our services to our communities. We know we have challenging times ahead, so we are always looking for better and smarter ways to work. You will be the Council wide professional lead for adult social work both within the Council and across multi-agency settings. You will ensure promotion of core social work values, strength and asset based approaches and will ensure the highest standards of practice by social workers by taking a professional lead across the organisation on the quality of adult social work practice. Ensuring people we work with remain central to everything we do, you will support and influence adult social work practice at operational and strategic level, relating the views of social workers to all levels of management; providing independent scrutiny of adult social work practice and standards; and ensuring that the views and experiences of adults, their families and carers (and practitioners), inform service planning and delivery. The role will include strategic advice and guidance to Senior Leadership, including the Executive Director of Adults and Health. Key areas of responsibility Reporting to the Head of Social Care Communities, you will have overall responsibility for championing professional adult social work practice and development within the organisation. You will act as a challenge and quality improvement agent to the system, in the role of critical friend providing quality assurance on adult social work practice, including observations of social care practice, safeguarding practice and DOLs work. You will practise and promote social work values and demonstrate a leadership style that fosters a culture of innovation in adult social work practice, providing for coherent local implementation of the national social work agenda for adults. You will lead and oversee excellent adult social work practice, through the development of quality assurance/audit mechanisms that improve social work practice. You will contribute to the development of the teaching partnerships, or their equivalents, with local higher education establishments and neighbouring local authorities. You will have strategic oversight of, and ensure that, professional support and supervision is available to senior social care staff in the Council and will have a lead role in ensuring there are adequate opportunities for peer support and the maintenance of professional identity for those social care specialists working in integrated teams such as mental health. You will establish and maintain effective systems for local social work practice governance, quality and outcomes to ensure the best outcomes for service users. Is the champion for professional social work practices within adults, leading on the development and review of policies and procedures relating to the delivery of social work. Bridges the gap between professional and managerial responsibility, to influence the delivery and development of social work practice. Takes a lead role in ensuring the framework for practice, quality, performance and use of resources is operationalised, using practice evidence, performance information and intelligence to identify and address performance/quality variation across teams. Maintains an overview of the effectiveness of adult social work practice and represents the views of practitioners to all levels of management and Elected members in Kirklees and to partner agencies. Leads on audit activities to ensure agreed objectives and targets are met. Develops and sustains continual quality improvement and best practice. Ensures adult social work employees are supported with regular guidance, mentoring and coaching to enhance the quality of practice. Ensures the Council is taking an active role in regional and national networks, including liaison with the Chief Social Worker, contributing to developments and sharing best practice.

At Kirklees we want to be innovative and creative in the way we work to deliver our services to our communities. We know we have challenging times ahead, so we are always looking for better and smarter ways to work. You will be the Council wide professional lead for adult social work both within the Council and across multi-agency settings. You will ensure promotion of core social work values, strength and asset based approaches and will ensure the highest standards of practice by social workers by taking a professional lead across the organisation on the quality of adult social work practice. Ensuring people we work with remain central to everything we do, you will support and influence adult social work practice at operational and strategic level, relating the views of social workers to all levels of management; providing independent scrutiny of adult social work practice and standards; and ensuring that the views and experiences of adults, their families and carers (and practitioners), inform service planning and delivery. The role will include strategic advice and guidance to Senior Leadership, including the Executive Director of Adults and Health. Key areas of responsibility Reporting to the Head of Social Care Communities, you will have overall responsibility for championing professional adult social work practice and development within the organisation. You will act as a challenge and quality improvement agent to the system, in the role of critical friend providing quality assurance on adult social work practice, including observations of social care practice, safeguarding practice and DOLs work. You will practise and promote social work values and demonstrate a leadership style that fosters a culture of innovation in adult social work practice, providing for coherent local implementation of the national social work agenda for adults. You will lead and oversee excellent adult social work practice, through the development of quality assurance/audit mechanisms that improve social work practice. You will contribute to the development of the teaching partnerships, or their equivalents, with local higher education establishments and neighbouring local authorities. You will have strategic oversight of, and ensure that, professional support and supervision is available to senior social care staff in the Council and will have a lead role in ensuring there are adequate opportunities for peer support and the maintenance of professional identity for those social care specialists working in integrated teams such as mental health. You will establish and maintain effective systems for local social work practice governance, quality and outcomes to ensure the best outcomes for service users. Is the champion for professional social work practices within adults, leading on the development and review of policies and procedures relating to the delivery of social work. Bridges the gap between professional and managerial responsibility, to influence the delivery and development of social work practice. Takes a lead role in ensuring the framework for practice, quality, performance and use of resources is operationalised, using practice evidence, performance information and intelligence to identify and address performance/quality variation across teams. Maintains an overview of the effectiveness of adult social work practice and represents the views of practitioners to all levels of management and Elected members in Kirklees and to partner agencies. Leads on audit activities to ensure agreed objectives and targets are met. Develops and sustains continual quality improvement and best practice. Ensures adult social work employees are supported with regular guidance, mentoring and coaching to enhance the quality of practice. Ensures the Council is taking an active role in regional and national networks, including liaison with the Chief Social Worker, contributing to developments and sharing best practice.

See attached detailed job description and person specification: Staff benefits Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank Holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts

You are required to work as part of a team to ensure the smooth and efficient running of the surgery to deliver the best possible service to patients. To provide an efficient service to the GPs, senior management team and other health professionals as required. To receive incoming and initiate outgoing telephone calls in order to facilitiate timely and appropriate communications with others and dealing with appropriate queries to a high standard. Scanning a range of documents (including medical reports, hospital letters and referral forms and coding appropriately) into the patient record Working as part of the reception team, answering the phone, making appointments, repeat prescriptions

As a member of the ED team, the support worker will assist in the overall care of patients with mental health conditions and learning disabilities/autism. This includes providing emotional and therapeutic support, maintaining accurate care records, and ensuring that care plans are followed. Main responsibilities include: Develop enhanced communication skills to engage with patients in distress. Monitor patient conditions and report changes to the ED nurse in charge. Collaborate with multidisciplinary teams, including mental health liaison staff, to provide holistic care. Ensure a safe and clean working environment, adhering to infection control policies. Participate in ongoing training and development, including mandatory courses in de-escalation and mental health communication.

To act as a link between the Medical Secretaries ensuring all communication is passed on accurately whilst upholding confidentiality Handling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments. Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order. To answer patient calls and queries in a courteous and timely manner within a busy office environment. To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet the 18-week referral to treatment pathways. Dealing with telephone, written, verbal and electronic enquires from external and internal sources. To proactively ensure that all information held on electronic systems is correct and up to date. To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible re-negotiating appointments resulting from a hospital/patient-initiated cancellations. To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines. Typing of letters from outpatient clinics and any other general correspondence where necessary. Clerical tasks as required, ie photocopying, scanning, answering telephones etc, to support team members. To ensure that all equipment such as computers, printers, etc which are used, are in working order, contacting the relevant department/personnel if they are not. To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others Undertake any other ad hoc duties as requested by the Team Leader or Divisional Administration Team.

A full copy of the job description can be emailed upon request. The successful candidate willoffer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. To undertake a variety of administrative duties to assist in the smooth running of the practice using IT technologies. Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.

Job Title: Contact Centre Team Leader Team: Contact Centre Operations Base Location: Sheridan Teal House, Bradley Line Manager: Service Manager Hours of Work: 28 hours per week Staff Group: Non-Clinical Contact Centre Operations DBS Check Level Required: Basic Check Vaccination Requirement Statement: Covid19 double vaccination not required but recommended. This job has been rated as Low Risk for requiring Hepatitis B immunisation. Flu jab recommended and will be offered. Job Purpose: This is a supervisory level role working within the contact centre and reporting to the Service Manager within medical services operations. The postholder must have experience of staff supervision including setting performance targets and managing HR related incidents such as sickness absence. A key aspect of the role is to provide support and training for contact centre staff. 1.To supervise a team of Contact Centre Agents and Controllers, to always meet relevant contractual and performance standards, within both organisational and financial frameworks. 2.To ensure that all Contact Centre Agents & Controllers always work within the Care Quality Commission framework and Local Care Direct Quality standards, to promote continuous improvement and development. 3.To ensure that each Contact Centre Agent and Controller receives an annual performance and development review, incorporating the agreement of a personal development plan. 4.To take appropriate and immediate action where work performance falls below the defined standard for the Contact Centre Agent and Controller roles, ensuring that relevant Key Performance Indicators are met wherever possible. 5.Together with the Service Manager, to be responsible for maintaining all contact centre Standard Operating Procedures (SOPs) ensuring that these are correct and up to date. 6.Training of Contact Centre Agents and Controllers, to include on the job training e.g. Systmone, Call Handling and SOPs. 7.In line with the contact centre auditing framework, ensure the auditing schedule for Contact Centre Agent and Controller telephone calls (inbound and outbound), are carried out and reporting of the schedules made available to Service Managers as per the schedule. 8.Conduct DATIX investigations in a timely manner reporting findings to both Service Managers and Clinical Governance. 9.Plan, prepare and deliver inductions into the contact centre operations for both clinical and non-clinical staff. 10.To assist the Operations Service Manager as required. KEY PRINCIPLES General: 1.To contribute to the development of Local Care Direct and to support managers in the implementation of new or changed services which impact on LCD. 2.To work with and support other managers as required e.g. in the testing and delivery of business continuity and contingency plans. 3.Responsible for your own and others Health and Safety always. Ensure that Infection Prevention and Control measures are always adhered to. Team: 1.To develop appropriate mechanisms for staff communications plus feedback recognising a 24/7 operational rota. 2.To involve members of the medical team in identifying means of improving the service for the benefit of patients and keeping patient care and safety at the forefront of everything you do. Organisational: 1.To uphold and promote Local Care Direct values and ensure these are translated into working practices and service design. 2.To maintain the highest standards of conduct and appropriately challenge poor conduct and behaviours of others. 3.To contribute to the development of the organisation and ensure it always remains fit for purpose. COMMUNICATIONS & RELATIONSHIPS To ensure agreed lines of communication and reporting are implemented within the team to support all employees understanding LCD business plans, objectives, priorities and changes. To promote effective cross-functional working and that the operational team supports the achievement of objectives, standards and protocols of other LCD areas. To attend internal and external meetings representing LCD and engaging in discussions appropriate to the role and level of the post. FINANCIAL RESOURCES To ensure financial policies and procedures are maintained and the budget is adhered to and that best value for money is achieved. CONFIDENTIALITY To operate and ensure the team operates within information governance protocols and that business and patient confidentiality is always maintained. TRAINING To complete the defined company induction programme and core training for this role and mandatory refresher training thereafter and ensure that accurate records of training are maintained. INFECTION PREVENTION AND CONTROL Healthcare workers have a duty of care to patients and are expected to comply fully with the companies Infection Prevention and Control (IP&C) policies and attend/complete IP&C training, for personal and patient safety and for prevention of healthcare-associated infection (HCAI). Knowledge, skills and behaviour in the workplace should reflect this. SAFEGUARDING Individuals have a duty of care to children and vulnerable adults that they encounter whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures. MANAGING SELF Ensure that relevant professional practice is evidence based and current. Ensure that continual professional development is maintained and facilitates the ability to provide care to a high standard in a way that is both safe and cost effective. Ensure that mandatory training is up to date and participate in training as appropriate. Effectively utilise time management, organisational, co-ordination and if required - management skills. Identify own professional development needs through the Personal Development Review process (PDR). The main duties and responsibilities shown here are not exhaustive and the postholder will be expected to carry out any reasonable activities according to the needs of the business as directed by the line manager.

In this role, youll be responsible for the operational functioning, strategic development and business success of your home. Youll ensure the provision of a high-quality service which meets peoples complex needs, and that business priorities are achieved within the available resources. This is both an inward and outward focused position, demanding attention to multiple factors, including but not limited to: quality initiatives and improvement team leadership and management recruitment and colleague development referral management and occupancy data collection, analysis and interpretation financial management customer relationships and marketing to ensure business sustainability and success. See attached the job description / Specification to read more. About you Above all, youre someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork. You must also have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN. As this is a leadership role, you should have a minimum of three years management experience, ideally in a complex care setting. The role is also ideal for an experienced Deputy Manager looking for the next step in their career. Youre also someone with: a thorough understanding of nursing care best practice, sector specific and employer legislation and governance frameworks great communication skills, able to build relationships with local commissioners and professionals the ability to inspire, lead and manage a team excellent time management skills, able to manage conflicting priorities and meet deadlines an excellent range of clinical, business, digital and operational skills. What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle reward discounts excellent bonus scheme upon meeting KPIs excellent pension plan Bupa health care cover electric car salary sacrifice scheme paid NMC membership paid access to the RCNi Learning platform 24/7 counselling and support Blue Light Card eligibility. How to apply Sound good? Wed love to hear from you. Click the button to APPLY NOW. For an informal chat about joining us, you can call our Management Talent Specialist ongcockroft@exemplarhc.com Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

Key Responsibilties: Ensure that confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate. To provide admin support within CHS at Huddersfield Royal Infirmary. Answer telephone calls in a polite and professional manner, taking accurate messages where appropriate for onward transmission or redirecting to other departments. To carry out general office duties such as data-entry, photocopying, laminating, scanning and shredding. To support the teams to maintain accurate, timely and legible records. Attend and take part in team meetings and regular reviews with the line manager(s). To maintain the filing system, including e-filing, for the departments. Ensure the security and confidentiality of all records. Deal with incoming/outgoing mail/email for the departments, distributing and re-directing post accordingly and ensuring outgoing mail is dispatched to the central distribution point. Be able to input/extract data, using relevant electronic software. To be able to manipulate data and generate basic evaluation reports. To maintain promotional materials using relevant software, keeping it up to date and accessible.

Clinical Duties The successful candidate will:- Work within the multi-professional team to manage the caseload of patients presenting with specialist palliative care needs in the acute setting (CRH- ED, Acute floor and SDEC) Be able to triage and holistically assess patients with life-limiting conditions, that may not necessarily require prolonged stay in hospital and facilitate a rapid discharge to preferred place of care. Provide symptom management advice. Be able to triage, assess and escalate patients with specialist palliative care needs to the Hospital specialist palliative care team when necessary. Work alongside an allocated palliative care social worker to facilitate social care and FT funded needs. Liaise and work alongside the multi-professional teams including liaison with community palliative care team to support patients' needs to ensure admission avoidance in acute setting and from home. Act as a resource for sign posting, patients, families, carers and health professionals about palliative care services in Hospital and in the community. Provide guidance and support for patients making choices relating to preferred place of care and advance care planning. Involve patients, their families and carers in the planning and delivery of their care. Assess and facilitate rapid assessment to hospice when appropriate. Support advance care planning as appropriate and record in System One EpaCCS when consenting to share information. Will support integration of end-of-life care tools (eg. SPICT / Gold Standards Framework) Have the ability to audit performance of the project in order to participate in service review and development alongside you Macmillan palliative care team leader. Professional Duties Work within the NMC Code of Conduct at all times. Ensure adherence to all CHFT protocols, policies and directives within service delivery. Act as a role model for quality nursing care at all times, promoting the need for effective evidence-based interventions and compassionate care. Demonstrate specialist skills and knowledge. Act as patient advocate at all points of the care pathway. Managing self Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct including appearance at all times. Ensure maintenance of Professional Registration. Managerial Duties Participate in service review and development alongside the specialist palliative care team. To ensure that continuity of care for patients and appropriate specialist nursing or other health and social support is available and accessible as appropriate, liaising where appropriate with other care settings and professionals. Work with other disease specific clinical teams to ensure equity of access to specialist palliative care for patients with both malignant and non-malignant conditions. Support CHFTs aims and objectives around service delivery and achieving targets. Working with the Specialist palliative care nursing team by taking part in weekly Clinical review meetings to discuss complex cases, reflect and ensure best possible outcomes. Promoting excellence in palliative care via evidence based practice with measurable standards of care and outcomes. Have involvement in audit projects to measure standards of care. Help to identify and highlight any gaps in the evidence/service provision under the supervision of the Macmillan specialist palliative care nursing team leader. Attend regular relevant meetings (internal and external) and provide effective channels of communication within the team as required. Maintain a flexible approach and develop the role according to needs. Work alongside the Macmillan specialist palliative care nursing team leader to support the division/Trusts annual plan and strategic vision in all care settings. Work towards supporting the Trusts cost efficiency programme by correct use of resources and identifying areas for further improvement. Financial Duties There are no financial duties required in this post.

We are looking for a confidentCare & Support Workerwith a passion for delivering outstanding care. Youll be working42 hours per week at Cygnet Gledholt. This will be a mixture of days and nights (12 hour shifts). Gledholtis an enhanced community residential service providing outcome focused support for adults with learning disabilities, who may have behaviours that challenge and associated complex needs. At Cygnet, our perks go way beyond pension schemes and excellent professional development. Youll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work. Apply now to enjoy excellent career prospects whilereaping the rewards of making a difference to others every day. Your day-to-day Offer enhanced care with a flexible learning approach for all the people in our care Provide guidance & encouragement through physical & emotional support Learn about individuals specific needs & provide help in the most appropriate way Assist with medical & welfare needs Report on medical & welfare needs as required Safeguard Maintain a safe, clean environment for all Why Cygnet? Well offer you £26,208 per annum Opportunities for further learning with our excellent apprenticeship scheme Flexible working with the opportunity for overtime Regular coaching & appraisal Expert supervision & peer support Employee discount savings & Cycle to Work scheme Recruitment referrals You are Genuinely driven with a desire to make a real difference in peoples lives An excellent communicator & a good team player Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment Passionate about empowering & supporting service user independence Successful candidates will be required to undergo an enhanced DBS check. Cygnethas been providing a national network of high-quality specialist mental health services for more than 30 years. In this role youll have the chance to make a real impact on patients, service users & their families.

In this role, youll be responsible for the operational functioning, strategic development and business success of your home. Youll ensure the provision of a high-quality service which meets peoples complex needs, and that business priorities are achieved within the available resources. This is both an inward and outward focused position, demanding attention to multiple factors, including but not limited to: quality initiatives and improvement team leadership and management recruitment and colleague development referral management and occupancy data collection, analysis and interpretation financial management customer relationships and marketing to ensure business sustainability and success. See attached the job description / Specification to read more. About you Above all, youre someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork. You must also have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN. As this is a leadership role, you should have a minimum of three years management experience, ideally in a complex care setting. The role is also ideal for an experienced Deputy Manager looking for the next step in their career. Youre also someone with: a thorough understanding of nursing care best practice, sector specific and employer legislation and governance frameworks great communication skills, able to build relationships with local commissioners and professionals the ability to inspire, lead and manage a team excellent time management skills, able to manage conflicting priorities and meet deadlines an excellent range of clinical, business, digital and operational skills. What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle reward discounts excellent bonus scheme upon meeting KPIs excellent pension plan Bupa health care cover electric car salary sacrifice scheme paid NMC membership paid access to the RCNi Learning platform 24/7 counselling and support Blue Light Card eligibility. How to apply Sound good? Wed love to hear from you. Click the button to APPLY NOW. For an informal chat about joining us, you can call our Management Talent Specialist ongcockroft@exemplarhc.com Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.