Total 3 job vacancies by Flowserve US Inc

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Summary:

Flowserve is looking for a resourceful, motivated Sales Support Representative to respond to our customers’ inquiries regarding parts, pricing, and service needs for our control valves, isolation valves, and supporting equipment used in industrial settings including refineries, chemical plants, and power companies. 

This successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to quickly and accurately support our customers. The position will work closely with Sales Engineers and Application Engineers to satisfy our customer’s needs.

Responsibilities:

• Respond to inquiries about price quotes, discounts, parts availability, order status, etc., with a solid understanding of commercial terms, the terms of existing contracts, and the process required to set up new accounts.

• Process orders, quotations, change orders, shipping modes, etc. accurately and quickly. Demonstrated ability to expedite orders with other departments and vendors.

• Resolve problems with the right level of initiative, collaboration, and perseverance to satisfy the customer's requests within the guidelines of published procedures.  Help provide alternative options for supplying unavailable products and services.  Work independently and accurately to complete projects.

• Negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms.   Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts.

• Resolve Accounts Receivable issues, with the ability to assert specific terms and apply credits and discounts as required.

• Communicate and collaborate daily with all stakeholders, including customer, distributors, inventory, repair, manufacturing, shipping, engineering, and sales, regarding order status and issues.

• Maintain current, accurate, organized records.

• Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, FCPA, etc.)

• Assists in the reconciliation of customer consigned inventory and data inputs

Requirements:

• Excellent organization skills and attention to details, time management, and deadlines.

• Strong problem-solving skills, able to work independently and be a Team Player.

• Ability to multitask efficiently and set priorities in a fast-paced environment.

• Dependable, self-motivated with little supervision.

Preferred Experience / Skills:

• College Degree, or equivalent to relevant industry experience, preferred.

• Oracle ERP experience is a plus.

Benefits:

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve

Role Summary:

Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities. When not in the field this person will support the QRC in house.

Responsibilities:

• Advise plant personnel on correct maintenance and operating procedures
• Provide both the company and the client an accurate record of work performed, and actions taken, with conclusions and recommendations as required.
• Check all equipment after installation and prior to startup of valves and associated equipment within the allotted time and in a professional manner, assuring that all customers’ problems are handled with a minimum delay.
• Perform valve walkdowns at customer facilities for large outage preplanning.
• Write clear, concise daily reports to keep customer and manager apprised of job progress.
• Maintain accurate job paperwork, monitor time and materials charged to each job.
• Conduct required onsite safety training and requirements, complete JSEA prior to work performed, and maintain a safe work site.
• Maintain the highest standard of service to customers.
• Identify and attend training to develop personal knowledge and skills.
• Report to Manager for assignment in repair shop when no field service work is available and assist assembly department as required
• Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products but may also include control valve products of other manufacturers.
• Provide technical support to customers whether emailed or phoned.
• Assist the engineering department with failure evaluations.
• Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
• Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.

Requirements:

• 8+ years of relevant experience in similar roles
• Experience with control valves and rotating equipment
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary:
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve’s equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement.
In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at customer facilities.
Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.

Responsibilities & Requirements:

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with our customer’s personnel, and lead work crews as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
• Knowledgeable about the industrial applications and operations of valves, actuators, and mechanical equipment.
• Experience with installing mechanical equipment.
• Experience with repairing equipment, installing mechanical equipment.
• Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics.
• Must be a self-starter with good follow-through, capable of working independently with little supervision.
• Capable in Outlook, Word, and Excel
• An active driver’s license with a good driving record is essential to the role.
• Able to travel for extended periods of time.
• Able to work overtime as required to minimize impact to customers.
• Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Excellent communication skills
• Good organizational skills
• Communicate by word and actions Flowserve’s values for ethics, safety, and quality.
• Other duties as assigned.

Preferred Experience / Skills:

• Professional certifications in this field.
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED and 5-7 years relevant experience
• Experience with Control Values.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits.