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Position Overview
We are hiring French speaking Technical Support Specialist to join our team of tech enthusiasts assisting customers to get the best out of their Autodesk products.
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Revit or similar software? Then, we would love to hear from you!
About the position:
The workplace type for this role is hybrid, presence in the office is required based on our needs.
Reporting to a Technical Support Manager, you will be part of a team of technical support specialists. Your will resolve customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting your findings for our Knowledge Base. When needed, you will support our product development teams with information required for product improvement.
To best meet the customer needs you will use your excellent French skills but also English or other languages that you are familiar with.
What we have to offer: awesome products, trustful and sustainable relationships with our customers, a fantastic compensation package, training and great opportunities to support your career growth. All of this while you will work for a market-leading, global software company that helps create the future!
Responsibilities
Assist Autodesk customers on a variety of issues and questions.
Document problems and solutions in short and clear articles for our knowledgebase.
Research, verify, and document product issues.
Manage customer expectations by providing updates on progress.
Minimum Qualifications
Excellent written and spoken English and French.
Experience using building design software (preferably Autodesk software).
Experience in the Architecture Engineering and Construction industry.
Passion for helping people.
Appetite for solving problems.
Familiarity with Autodesk Revit, BIM 360, Autodesk Construction Cloud, or similar products.
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
