About The Role
Job Purpose
To lead and direct a team in developing and delivering person centred service.
Manage resources to successfully deliver service user and contract outcomes.
To develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals.
To apply the tools of person-centred planning, review, and team development.
Embed a quality assurance framework at a service level.
Living our Values
To ensure that staff develop positive relationships with service users, and they actively support individual outcomes.
Work with the team to deliver what is important to the people they support and what they want for the future.
To keep the people supported and those important to them central in the planning and review of their service.
Demonstrating the principles of person-centred practices.
Acting as a positive role model and coach to the team.
Principal Accountabilities
To follow the principles of person-centred approaches in all areas of operation.
To be responsible for assessment, planning, monitoring, and reviewing of individual support.
To ensure appropriate information is captured, reported, and analysed.
To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times.
To ensure that staff skills, gifts, qualities and strengths are put to best use.
To manage the recruitment of staff
To co-ordinate and deploy staff resources efficiently and effectively.
To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals.
To ensure all staff receive appropriate levels of support through on-the-job coaching, regular supervisions and appraisals.
To ensure staff training and development needs are identified and met.
To organise and facilitate positive and productive team meetings.
To promote and nurture good practice.
To ensure practice in line with company policy, procedure and legislation.
To ensure the service delivery meets the required quality standards.
To promote community connections.
To ensure that all internal and external reportable events are appropriately managed and resolved.
To evidence quality service delivery.
To assist the Area Manager in effect resource management.
Responsibilities common to all managers
Demonstrate good judgment and sound decision making by reflecting an appropriate situational awareness, understanding of context and making informed choice when reaching decisions.
Lead and promote initiatives that support our organisational aim to be socially and environmentally responsible.
Lead and support initiatives/projects that promote the use of technology.
Establish, maintain, and develop professional working relationships with colleagues and external partners.
Contribute generally to the development of quality services.
Uphold the values, mission and vision of AFG at all times.
Adhere to AFG policies and procedures and to operate within the law at all times.
Demonstrate continuous professional development, encouraging others to do the same and to operate within the AFG performance management framework.
Work effectively with others to ensure the best outcome for the people supported.
Comply with Equality and Diversity policy.
Comply with Code of Conduct.
Work flexibly in accordance with organisational need.
Travel within the operational and business area of AFG.
Hold team meetings and disseminate corporate messages, feeding back issues and recognising staff achievement.
Comply with AFG recruitment and selection policy and process.
Act with integrity and transparency at all times.
Qualification & Training
NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
Training in Person centred practices (planning, review, team development).
About Us
We’re Alternative Futures Group, a health and social care charity providing specialist support for people with a learning disability or mental health condition.
We’re proud to have been positively changing lives and enabling people to achieve amazing outcomes for over 30 years.
We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.
As a ‘values based’ employer, the people that work for us genuinely care about the people they support, and we are seeking likeminded people to join our team. If you are passionate about working in Health and Social Care and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.
At AFG we also recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you!
In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
