Total 4 job vacancies by ADUS-Adobe Inc.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

Strategic Initiatives & Partnerships team ensure that 3D&I is well equipped and coordinated to tackle two strategic challenges for our business going forward:

• Provide a 360° approach (Products, Marketing, Research & Labs, etc.) to unlock significant growth potential in new vertical markets (Fashion, E-Commerce,…).
• Make sure we are leveraging our key industry partners: hardware & tech, ISVs, startups, who are key to our success in the market of 3D Creativity.

As part of the team, the Strategic Customer Partnerships Manager will lead a selection of Strategic customers’ projects reporting directly to the Strategic Initiative and Partnerships Director.

What you’ll do

• Consolidate and cultivate strategic relationship: Executive meetings, Workshops, Project team meetings …
• Identify the ecosystem of our Strategic Customers (software, hardware, schools)
• Gather information and gain insights regarding customer needs, challenges and workflows 
• Work closely with R&D and Product organizations on roadmaps and implementation, identify key customers for Alpha & Beta tests
• Synch with Adobe-Customer extended teams (e.g. Strategy Group, Sales, CSMs)

Additional tasks may include:

• Set-up and lead strategic projects with key customers to showcase new workflows and technologies
• Collaborate with the rest of the Strategic Initiatives & Partnership teams on strategic projects with key customers involving software, hardware or education partners;
• Ensure communication and engagement in the 3D&I org (Product, Marketing, Sales,…) and coordinate internal stakeholders to deliver POC, Demos, R&D prototypes, …
• Leverage with communication and marketing successful collaborations to extend footprint in these new markets.
• Collaborate with the rest of the Strategic Initiatives & Partnership teams to create strategic content about successful collaborations; and to build strong ecosystem around these initiatives (Power users, Schools, Partners, …)

Partnership management:

• Lead discussions with Strategic Customers and be their main point of contact
• Manage strategic projects with key customers, and coordinate internally with the different teams (Marketing, Product Management, R&D, Legal) to execute successful Customer Partnerships 
• Contribute to the sourcing of new Customer Partnership opportunities (attending industry events, etc.)
• Make sure we value our existing Customer Partnerships by leading co-marketing and co-selling activities

What you need to succeed:

• Strategic vision and brilliant execution capabilities
• Autonomous, influencer and user oriented
• Understanding of 3D market and Industry trends.
• Experience in a 3D Digital transformation within a company is a plus.
• Fast learner. Ability to ramp up quickly on a wide range of 3D technologies
• Candidate should have excellent interpersonal skills to both technical and non-technical audiences. Ability to federate people and team around a common goal.
• Strong project management skills & experience
• Masters in Business school and/or Engineering and/or Industrial Design or equivalent professional experience

Mandatory Items to include

• Education - Master in Business school and/or Engineering and/or Industrial Design or equivalent experience
• 5+ years of experience
• Fluency in English required

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

To join Adobe's Customer Experience Team, to coordinate and manage the essential operational activities of our Support organization to ensure we are efficient and productive.

What you'll Do

• Design and drive strategy for Global Customer Experience
• Drive Operational planning for Customer Experience ensuring alignment with DME Field and Adobe strategies.  This includes working with teams across Adobe to prioritize based on business outcomes.
• Ensure Adobe Customer Experience using best practices / market proven techniques globally to drive innovation and raise the bar.
• Plan, coordinate and drive strategic and operational quarterly/monthly meetings, with all actions driven to resolution.
• Design and drive objectives and key results to ensure operational excellence.
• Own and drive budget and headcount tracking for Support Operations globally.
• Implement / manage any organizational wide operational initiatives or programs.
• Manage Customer Experience program portfolio and team of program managers.

What you need to succeed

• Advanced Degree or 10 + years in a Support Operational role
• Strong Leadership and Management skills
• Excellent written and verbal communication abilities
• Proven interpersonal skills.
• Insight on current trends in Support / Call Centers
• A drive to succeed.
• Ability to tell stories in presentations from E Suite to larger Call Center population.
• Ability to lead discussions, create alignment, and keep a focus on the end goal.

Strong time management

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Job Description

As a Senior Technical Support Engineer for AEP you will provide support for the global Adobe AEP customer base. Key elements of the role involve investigating, troubleshooting, and resolving our clients’ technical issues and ensuring our customers have a clear understanding of the issue from the time the ticket is created thru issue resolution. You will field questions, work on high priority issues, meet with Customers regularly, and manage escalations while working with the extended Adobe Support team (Technical Account Managers, Service Managers, Product Management, and Engineering). You will have successfully supported software and/or SaaS-based technology, be a creative problem solver who is passionate about technology, troubleshooting APIs, data platforms, SQL, and web-based technologies. Commitment to customer success, excellent communication skills, the ability to adapt and learn quickly learn are also keys to success in this role.

What you’ll do

• Be a customer advocate and represent their needs with internal product teams
• Provide timely, quality response/resolution for technical support issues
• Provides resolution results within established Service Level Agreement Guidelines
• Exercise strong cross-solution skills in understanding and troubleshooting integrations
• Provide proactive Issue Status updates to required parties
• Record and document all issues related to customers within established process guidelines
• Trouble-shoot/qualify cases before advancing the issue to Engineering
• Answer questions regarding product functionality and usage
• File product and documentation enhancements based on customer feedback
• Provide on-site assistance as needed to resolve product issues
• Product Content Creation (KB articles, white papers, forum participation)

What you need to succeed

• At least five years’ experience in a customer support environment in a technical role.
• Either a Bachelor or Master's degree in Computer Science or equivalent experience
• Significant experience in a software support environment supporting complex, multi-tiered enterprise software applications
• Capable of understanding complex data solutions and implementation requirements
• Excellent communication skills, both written and verbal
• The ability to create and deliver technical enablement
• Ability to systematically and effectively solve problems while ensuring customer satisfaction
• Proven ability to diagnose and solve complex implementation issues
• Experience w/Web Data Analytics, JavaScript, jQuery, HTML and CSS
• Experience with Database management and SQL, ETL, and Data Transformation
• Experience with SaaS Solutions and Cloud Technology
• Experience with data insertion and reporting APIs, SOAP, REST, and PHP
• Thinks ‘out-of-the-box’ to creatively resolve advanced development problems
• Debugging of customer code, and the ability to partner with developers on product defects
• Experience in a wide-range of platforms and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
• Ability to multi-task and prioritize job requirements
• Experience with Tag Management tools
• Displays a genuine interest and passion to learn and grow
• Experience with project management

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

At Adobe, we're committed to helping our customers deliver unparalleled digital experiences and are looking for a passionate leader to accelerate our own digital and marketing transformation through data. As the head of global Marketing & Customer Data and Technology, you will play a pivotal role in shaping and implementing Adobe’s B2B data and technology vision. This executive-level position requires a visionary leader who can translate strategic objectives into actionable plans, ensuring the successful development and deployment of a robust, customer-first, data-driven marketing architecture to drive our digital growth initiatives at scale. You will directly impact the data and technology that underpin both the planning and execution of customer experiences that create awareness, convert interest, and expand and enable the use of our Digital Experience (DX) solutions.

What you will do:

Strategic Vision:

• Develop a comprehensive and forward-thinking data and technology vision for connected customer marketing experiences alongside at scale demand creation and capture using DX solutions.
• Define and execute the vision for a Customer Data Platform that provides comprehensive customer intelligence and enables marketing performance optimization from activation to revenue.

Data Architecture:

• Design and implement a scalable and flexible data architecture to support the collection, processing, and utilization of customer data that underpins DX GTM strategy development, campaign planning, marketing program execution and tactic-level optimization.
• Establish data governance and quality standards to ensure accuracy, completeness, and security.

Technology Solution Design:

• Oversee the expansion and integration of Adobe’s Customer Data Platform (AEP) within the B2B marketing technology stack, to enhance our digital marketing capabilities.
• Lead deployment of AEP and related Marketing Automation and Journey Optimization solutions to personalize and simplify the customer journey, provide B2B account intelligence, and deliver closed loop data for ROI and conversion insights.

Cross-functional Collaboration:

• Collaborate with marketing analysts and data scientists to understand reporting & analysis requirements and translate them into scalable and performant data pipelines and composite analytical assets.
• Partner with Adobe Technology Solutions (ATS) on infrastructure needs and governance practices to ensure data quality, privacy, and compliance with relevant regulations (e.g., GDPR).    

Leadership and Team Management:

• Build and lead a high-performing data and technology team. Provide functional and technical leadership, and mentorship to data and solution architects and engineers, promoting knowledge sharing across geographically diverse teams.
• Oversee contracts and relationships with data acquisition and enrichment providers supporting data buys for both analysis and operations use cases; evaluate third party data solutions.

What You will Need:

• 15+ years of demonstrated experience in a leadership role overseeing data and technology architecture
• In-depth knowledge and success in designing and implementing Customer Data Platforms for digital marketing
• Deep knowledge of data governance principles, including data lineage, metadata management and data stewardship
• Strong understanding of emerging technologies and their applications in the digital marketing space (e.g. MAP, DMP, CDP)
• Exceptional leadership and communication skills with the ability to articulate a clear vision and strategy
• Experience with cloud platforms (Azure, AWS) and related services (e.g., DataBricks)
• Ability to coach on technical leading practice methods (e.g., at scale data orchestration)  
• Ability to galvanize cross-functional initiatives, and partner with dependent teams
• Strong analytical and problem-solving skills. Bias toward action

What We'd Love to See:

• Advanced degree in Computer Science, Engineering or a related field
• Experience with Adobe Experience Platform (AEP) services
• Experience implementing Adobe DX solutions specifically Marketo, AEM, AJO, Target and/or Real-Time CDP
• Knowledge of machine learning pipelines and platforms

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.