Supervisory Information Technology Specialist (Customer Support)
1 week ago
Translate organizational goals into work assignments for IT team and p.....
- Translate organizational goals into work assignments for IT team and personnel.
- Coordinate regional short and long-range planning and utilization of IT customer support functions, resources, coordination of systems and applications procedures and integration.
- Manage technical and non-technical aspects of the region service center relations and activities to customer support operations, network, LAN/WAN connection and applications in geographically dispersed locations, workstation service support, Help Desk field support, oversight of field operations, and on-site management.
- Exercise significant program responsibilities in working with management, other work team leads, and the IT executives and management DUS and ACIO, contractors, vendors, and other Federal entities.
- Maintain the operational management of the service center environment to include configuration and problem resolution, software distribution, call logging and tracking, workstation configurations, asset management, software discovery, and configuration management.
Starting at $103,409 Per Year (GS 13)
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