Support Analyst | Entertainment Company | Level 1
10 hours ago
About Them Working in small IT team for one of Sydney's most exciting entertainment companies we are seeking a fantastic Support Analy.....
About Them
Working in small IT team for one of Sydney's most exciting entertainment companies we are seeking a fantastic Support Analyst to assist in helping 100 users through Level 1 technical support. You will ideally be a people person who is collaborative and willing to help.
Day to Day
You will develop a deeper understanding of user needs and perform Level 1 technical support.
The main roles and responsibilities for this position will include the following:
Being the main point of contact for all IT helpdesk requests.
Logging and fixing issues using ServiceNow.
Hardware and software distribution and installation.
Support for all office equiptment and technology including AV.
Setting up laptops and troubleshooting printer issues, phones etc.
This is an office based role so people looking for remote or hybrid work need not apply.
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