Total 3 finance banking insurance job vacancies in Art / Design / Entertainment category in Makati

In Avaloq's R&D Lab, we design and develop the first coreless banking modules, shaping the future of banking technology. You will be surrounded by smart, highly capable people who are passionate about building the next generation of innovative coreless banking modules. The focus is on modular design, extreme scalability, and cost-efficiency throughout all module lifecycles. Our first module focuses on investment performance, with upcoming modules potentially including the main banking booking engine, securities administration, and tax modules.

We are now looking for a skilled Cloud Architect (or Senior Cloud Engineer) to join our mission.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

You will be part of a team that are key point of contact for FIS’s Card Processing Services – P1C (Payments One Card) product.  In this Makati City based role you will be the primary customer liaison for service aspects of client relationships with major clients.

What you will be doing

• Managing service issues and escalations, client communications for incidents and problems

• Providing support for client business initiatives and associated implementations, management and analysis of client requests

• Building of relationships with client contacts and ensuring client satisfaction is high

• Serve as primary point of contact for external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.

• Provide support to reach teams that provide analysis and resolution of client problems and inquiries

Interface with clients to determine present and future needs and discuss progress toward solutions

• Facilitate regular client and internal meeting including service reviews, weekly operational meetings

• Assist client keeping abreast of new products/services and changes to existing products/services.

• Identify additional opportunities to provide more products, services or other resources to customer and refers to relationship manager.

• Other related duties assigned as needed.

What you bring

• Knowledge of P1C (Payments One Card) product or exposure to Base Global/Base 2000 is a plus.

• Working knowledge of credit / debit card / prepaid products / services and related operations and procedures is a plus

• Must have excellent written and verbal communication skills to convey client's requirements in areas related to loans management system.

• Experience in providing client services face to face and work in client site

• Experience with global release management and managing technical defects, including coordinating with internal/external team members to resolve defects and queries.

• Recent experience in a similar Service Delivery role, ideally within a multi-national Financial Technology environment.

• Demonstrated experience in the delivery of high availability IT Services

• Advanced problem resolution, analysis and continual service improvement skills

• Proficient in SLA based Service reporting Documentation

• Experience with Enterprise ticketing tools and IT architecture.

• Good client management, relationship building and support experience

• Flexibility, versatility, dependability

A bonus if you have

• Project Management experience

• Experience working with global delivery and support teams

• ITIL Qualifications and Experience

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

In our Product & Technology business area, we deliver highly scalable and performant software – with passion. We consist of hundreds of Software Engineers, Architects, Product Owners and Cluster Leads and speak fluent agile – amongst many other languages. Our vision is clear – we want to code software that provides simplicity for a new era. And we think that we are quite good, at what we do, working with brilliant people on future-ready solutions every day. Our flat hierarchies enable each and every one to have a voice and we are always looking for new ones, helping us to become even more innovative. 

As a member of the web banking development team for reporting, you will be part of a group of highly skilled, motivated and dynamic people that are responsible for very central parts of our highly flexible web banking product with robust architecture based on proven design and usability principles.

We will place a large amount of trust in you and give you the freedom to help us shape the core banking technical framework on which the rest of the company is based. The company’s non-hierarchical structure will put you in contact with a wide range of industry experts. Along with these experts, external partners and customers will constantly help and challenge you to improve your knowledge of how to create great software and of the business which it serves.  Together with our software professionals you analyse customer requirements and drive the design of new functionalities or the enhancement of existing features.

Your key tasks

• Design new banking product features and functionality in collaboration with business analysts, product owners, software architects and fellow developers
• Maintain, customize and update existing functionality in the client payments web banking area
• Provide technical support to customers and internal stakeholders
• Work in an Agile environment, in a small team with a high degree of coordination and synchronization, helping to constantly improve our processes and introduce new technologies