Total 148 Administrative / Clerical job vacancies in TAS - Regional - West & North West

What to Expect

• Performs a combination of record keeping, reporting and liaison (family and program) duties in one or more CYP component.
• Ensures required child registration and enrollment paperwork is current and complete. Provides required information to requesting agencies. 
• Operates technology, associated office equipment and a wide variety of software programs to produce a correspondence, spreadsheets, charts, reports and graphic materials. Proofreads prepared correspondence and checks for accuracy. Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved. Organizes flow of operational program processes in an office environment.
• Provides front desk coverage and logs participants in and out of the facility. Informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures. Asks questions to determine, verify and solve problems.
• Oversees administrative management of the reception area to include the operation of an automated record and payment system. Collects fees, administers charges, and records payments in accordance with proper procedures. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures.  
• Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel as appropriate. Performs assigned resource and referral duties and assists in maintaining current waitlist as needed. Understands and articulates policies relating to patron fees, waiting lists, and program events.
• Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be replenished.
• This is a white-collar position where occasional lifting up to 20 lbs may be required. 
• Performs other duties assigned.

The Legal Administrative Specialist (LAS) serves as a member of the Public Contact Team, located in the Veterans Service Center. The incumbent provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits. Specific duties include:

1. Counsels Veterans, their dependents, and their beneficiaries regarding all benefits available through the Department of Veterans Affairs, as well as non-VA benefits available through other agencies.
2. Explains the types of documents necessary to facility timely processing of claims and aids in obtaining and completing such document and forms as required by the type of claim being submitted or services requested.
3. Serves as facility Point of Contact (POC) and advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that may affect their claims.
4. Explains decisions made by the VA and communicates the reasons to the claimant for these decisions, orally and in writing.
5. Advises on the right of appeals and assists claimants in making appeals.
6. Develops a network relationship with the state and private Veteran's organizations to broaden the scope of outreach and increase the community awareness of the role VA plays in being a resource to the community.
7. Provides community outreach counseling and in-home counseling to those who are geographically isolated or physically unable to go to a VA facility due to physical or mental incapacity.
8. Participates in large scale outreach activities (claims clinics, tribal events, etc.), to support claims intake and benefits counseling.
9. Analyzes inquiries, research issues involved, consults with other federal, state, and local agencies as necessary and prepares written replies or furnishes replies by telephone or other medium to congressional or White House staff members.