Total 7 Administrative / Clerical job vacancies in St Leonards-on-Sea, TN37 7RD

For more information on working for the Trust, please see the attached Job Description and Person Specification. For more details on the post, please contact Kellie Smith (see contact details)

About me

I am a male, 18 years old and I have Autism.


I like being active and I require assistance with accessing social activities.

I enjoy playing bingo and going the cinema but would like to broaden my social skills.


It is important for me to have continuity of regular and reliable support from my Personal Assistant.



Location Liverton Mines



Rate of pay £11.44


Total weekly hours - 3


Day and time TBA


Enhanced Disclosure and Barring Service check will be required


What would you be doing


Accompany and supporting me with social and recreational outings encouraging my independence.


As a Personal Assistant, you will work under direction to meet the needs and will be accountable in all aspects of your work.

You must be reliable, be able to use your initiative and be flexible.

You must also be able to respect privacy and understand the need for confidentiality in all areas of your work.

The person I would like


Someone who enjoys being active, who has the skills to give me support with building my confidence & self-esteem & promoting my independence.

Some knowledge and experience of Autism would be advantageous.


You should have a genuine interest in the provision of high-quality care, be able to work flexible hours and be a good communicator and possess the motivation to develop trust and understanding with me and my family.

KEY RESPONSIBILITIES To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality. To work as part of a team and also individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave. To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers. To appoint, cancel and rearrange appointments as required using the (Rio) Referral system. To answer telephone enquiries from members of the public and other healthcare To work process letters as appropriate in relation to booking. To provide support and advice, maintain channels of communication and links with clinical and other staff within the department. To manage the day-to-day running of clinics ensuring they are used to capacity. The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT. Recording accurate, confidential and sensitive patient information. Methodical and able to work under pressure Please read Job Description and Person Specification for full details

Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities. Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met. Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients. Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines Participate in any/all associated training, development and appraisal processes relevant to required duties of this post. Adhere to all Trust requirements relating to behaviours and professional conduct at work. Key Result Areas Communication and Team Working: Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members. Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GPs, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail To act as department/ward receptionist, greeting and directing visitors and service users on arrival in a professional and courteous manner in accordance with Trust standards and expectations (ward admin). Use of Computerised Systems and Records Management: Following appropriate training and adherence all organisational policies, procedures and guidelines, assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required, Be responsible for ensuring that all information relating to attendees, DNAs appointment bookings etc., is kept up to date at all times through effective utilisation of relevant patient related systems within work area, checking that all data being entered is valid and relating to the correct patient record on screen. (if appropriate to work area) Assist in requesting, locating, collecting and returning of healthcare records using the appropriate Trakcare technologies by following the appropriate healthcare record tracking procedures, SOPs and trust guidelines. Assist in the transcription of clinic letters, reports and other correspondence using the digital transcription and distribution applications and assist in the input and checking of data and information into all Trust IT systems within work area using appropriate technologies and equipment as and when required. General Admin Duties - all work areas: Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment (if applicable to work area). Assist with the organisation of any patient transport arrangements following appropriate trust policies, systems and processes (if applicable to work area). Assist with the organisation of patient review arrangements where required, following appropriate trust policies, systems and processes (if applicable to work area) Undertake daily administrative and clerical duties detailed in departmental SOPs to support the provision of patient care by taking direction from department line managers as appropriate to ensure patient safety and the security and confidentiality of all patient related information. Be responsible for the preparation of case notes and other related documentation for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if applicable to work area) Ensure that all patient related information is filed securely into the patient healthcare record in the correct datal order and in the correct section of the healthcare record and that all information being filed therein is valid and relates to the correct patient as per the details on the healthcare record before the healthcare record leaves work area (if applicable to work area). Ensure that all patient healthcare records are kept in good order and that new volumes of the notes are created once case notes reach a thickness of 3 inches. (if applicable to work area). Maintain a clean and professional working environment at all times and undertake general clerical duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stocks of routine stationery supplies. Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward. Participate in on-call rota for administrative support in the event of a Major Incident being declared (including any related training and update sessions). Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff. Tackle discrimination and harassment, and promote equality and diversity in the workplace Reduce sickness absence; workplace incident; and promote zero tolerance on violence against staff. Take responsibility for own personal development and education and the development of a personal development plan. Control of Infection Be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene and to undertake annual training/updates in infection prevention and control. Communication and Working Relationships Behaving in a professional and courteous manner at all times., the post holder will be expected to assist in the provision of a high quality, patient centred service in all clinical areas of the Trust by communicating and working effectively with all colleagues within the service, liaising with other departments and internal service users across the trust and external service users e.g. patients, GPs, other hospitals etc., whilst ensuring that patient confidentiality is maintained. The most challenging part of the job Working across several work areas (including offices, departments and ward areas), the post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines. The postholder will be expected to meet the high demands of the post, and work to tight deadlines whilst remaining calm, flexible and organised. DBS Criminal Records Disclosure Check This post is deemed to require a Disclosure Check Standard Level with the Criminal Records Bureau. Further information on the Disclosure Service is available from www.disclosure.gov.uk This job description is intended as a guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the written statement of the main terms and conditions of employment. The contents may be amended from time to time subject to developing service needs although such amendment would occur following appropriate consultation with the postholder.

Please refer to detailed job description. The post holder is required to support the Medical Secretary Team Leader in the delivery of a comprehensive administrative service to a specialty team. This will involve inpatient waiting list management for a specialty, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers and typing correspondence and/or transcribing and typing up of minutes as appropriate. Working at County Hospital site may also be required at times.

Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. The post holder will be required to locate and track case notes if required. To support the Medical Secretary and specialty team in the delivery of waiting list management. Liaise with medical team and appointments department to arrange, cancel or alter clinical commitments to contribute to the smooth running of the department.

*Previous applicants need not apply*

Admin Support (Clinic Administration Services)

Agenda for Change Terms and Conditions

£ 22,383 annum/pro rata

37.5 hours - Permanent

Applications are invited for the above post, which is based in the Radiology Department at the University Hospital of North Tees &Hartlepool.

We are looking for an enthusiastic person able to cope under pressure in this busy department and who is able to work as part of a team. Main duties will be reception, booking appointments and general office duties.

The successful applicant may be required to rotate cross site to include North Tees, Hartlepool, One Life and Peterlee Hospitals. The department operates some extended working days to include 8-8 cover.

Good Educational background to at least G.C.E./G.C.S.E level or equivalent and good communication skills are requirements for this Post. Knowledge of operating a computer system would be an advantage.

Applicants wanting any further information about this post can contact Debbie Giddings, Office Manager, UHNT, Tel: 01642 624188

This post may close when sufficient applications have been received.

Main duties will be reception, booking appointments and general office duties.

The successful applicant will be required to rotate cross site to include North Tees, Hartlepool, One Life and Peterlee Hospitals. The department operates some extended working days to include 8-8 cover.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”


• Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities.
• Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
• Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative and secretarial service to support the provision of care to patients.
• Ensure that any/all work outputs are produced to a high standard of quality that meets all of the organisations requirements for Information Governance, RMS, and CQC and which is compliant with all associated national, regional and local policies, procedures and guidelines
• Participate in any/all associated training, development and appraisal processes relevant to required duties of this post.
• Adhere to all Trust requirements relating to behaviours and professional conduct at work.

Key Result Areas

Communication and Team Working:
1. Respond to a diverse range of enquiries via letter, face to face contact or telephone from patients, relatives and other service users in an efficient, professional and courteous manner that is consistent with all related legislation, policies and procedure sourcing any relating information that might help deal with a query more effectively, taking accurate written messages and passing more complex queries on to relevant staff members.
2. Adopt effective methods of communication to liaise with the multi-disciplinary team within the service/department/ward area and with staff from other wards/departments and external service users including GP’s, patients and their representatives communicating in a professional and courteous manner that is consistent with all related legislation, policies and procedures through effective utilisation of appropriate communication mediums such as telephone and e-mail
3. To act as department/ward receptionist, greeting and directing visitors and service users on arrival in a professional and courteous manner in accordance with Trust standards and expectations (ward admin).

Use of Computerised Systems and Records Management:
1. Following appropriate training and adherence all organisational policies, procedures and guidelines, assist in maintenance and reporting of information through the input of data into relevant trust/departmental patient related clinical systems using appropriate technologies and equipment as and when required,
2. Be responsible for ensuring that all information relating to attendees, DNA’s appointment bookings etc., is kept up to date at all times through effective utilisation of relevant patient related systems within work area, checking that all data being entered is valid and relating to the correct patient record on screen. (if appropriate to work area)
3. Assist in requesting, locating, collecting and returning of healthcare records using the appropriate Trakcare technologies by following the appropriate healthcare record tracking procedures, SOP’s and trust guidelines.
4. Assist in the transcription of clinic letters, reports and other correspondence using the digital transcription and distribution applications and assist in the input and checking of data and information into all Trust IT systems within work area using appropriate technologies and equipment as and when required.

General Admin Duties - all work areas:
1. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment (if applicable to work area).
2. Assist with the organisation of any patient transport arrangements following appropriate trust policies, systems and processes (if applicable to work area).
3. Assist with the organisation of patient review arrangements where required, following appropriate trust policies, systems and processes (if applicable to work area)
4. Undertake daily administrative and clerical duties detailed in departmental SOP’s to support the provision of patient care by taking direction from department line managers as appropriate to ensure patient safety and the security and confidentiality of all patient related information.
5. Be responsible for the preparation of case notes and other related documentation for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if applicable to work area)
6. Ensure that all patient related information is filed securely into the patient healthcare record in the correct datal order and in the correct section of the healthcare record and that all information being filed therein is valid and relates to the correct patient as per the details on the healthcare record before the healthcare record leaves work area (if applicable to work area).
7. Ensure that all patient healthcare records are kept in good order and that new volumes of the notes are created once case notes reach a thickness of 3 inches. (if applicable to work area).
8. Maintain a clean and professional working environment at all times and undertake general clerical duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stocks of routine stationery supplies.
9. Assist in the maintenance of an up to date file system for work related documentation and establish an effective ‘bring forward’ system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward.
10. Participate in on-call rota for administrative support in the event of a Major Incident being declared (including any related training and update sessions).
11. Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff.
12. Tackle discrimination and harassment, and promote equality and diversity in the workplace
13. Reduce sickness absence; workplace incident; and promote zero tolerance on violence against staff.
14. Take responsibility for own personal development and education and the development of a personal development plan.

Control of Infection

Be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene and to undertake annual training/updates in infection prevention and control.

Communication and Working Relationships

Behaving in a professional and courteous manner at all times., the post holder will be expected to assist in the provision of a high quality, patient centred service in all clinical areas of the Trust by communicating and working effectively with all colleagues within the service, liaising with other departments and internal service users across the trust and external service users e.g. patients, GP’s, other hospitals etc., whilst ensuring that patient confidentiality is maintained.

The most challenging part of the job

Working across several work areas (including offices, departments and ward areas), the post holder will be required to assist in the provision of a professional, high quality effective and efficient administrative and clerical support service to a multi-disciplinary team that meets the needs of the service and the requirements of all related policies, procedures and guidelines.

The postholder will be expected to meet the high demands of the post, and work to tight deadlines whilst remaining calm, flexible and organised.

DBS Criminal Records Disclosure Check

This post is deemed to require a Disclosure Check – Standard Level with the Criminal Records Bureau. Further information on the Disclosure Service is available fromwww.disclosure.gov.uk

This job description is intended as a guide to the duties and responsibilities of the post and should not be regarded as a complete list of those required to be fulfilled under the ‘written statement of the main terms and conditions of employment’.

The contents may be amended from time to time subject to developing service needs although such amendment would occur following appropriate consultation with the postholder.




This advert closes on Friday 8 Nov 2024