Total 2 Administrative / Clerical job vacancies in Redditch, Worcestershire, WR4 9FN

Work as part of the Medical Secretary team to provide an efficient and smooth running secretarial service to the Consultants. Make arrangements for appointments as required. Maintain a diary and appointment system for clinics and make arrangements for special appointments for patients/ relatives, consultations in the home and emergency visits as required. Handle telephone enquiries regarding appointments, cancellations referring where necessary to the appropriate person and acting within the guidelines laid down. Undertake shorthand/audio/copy typing duties, including reports, clinic letters, discharge summaries and other confidential documentation. Some self-generated non-routine correspondence may be required. Follow up, collate diagnostic and therapeutic reports to Consultants and other medical staff and subsequently file in patients notes. Identify urgent results and bring to Consultants attention. Ensure that case notes are controlled, delivered and tracked. Ensure patient notes are filed at the earliest opportunity to ensure that patients case notes are as accurate and up-to-date as possible. Act as receptionist at clinics, if required, dealing with patients and their carers by assisting with enquiries. Undertake other general office duties, which may include facsimile, e-mailing, photocopying, scanning and filing. Attend service and clinical meetings, as required and provide feedback to colleagues Deal with incoming and outgoing post. For full details of the duties and criteria for the role please refer to the job description and person specification attached.

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone and email in an efficient and effective way. To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required / appropriate by the Directorate Management Team.