Total 42 Administrative / Clerical job vacancies in Gloucester, GL2 4BB

Job purpose To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manager/ Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Skills in these areas would be desirable however full training will be given including other relevant Trust training: - Ability to work in a team and independently - Customer care skills - Effective communication skills across all disciplines of staff, patients and public - Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures. - Able to communicate effectively, and act appropriately and quickly in an emergency - Experience in using a PC - Knowledge and understanding of the Trust including a basic knowledge of roles in other areas - Some knowledge of clinical terminology and flexibility to support another ward/team if required KEY RESULT AREAS - Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately - Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively - Receive queries, both in person and on the telephone and manage appropriately - Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care - Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings - Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion. - Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians. - Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure - Arrange routine and emergency transport to prevent unnecessary delays in patient flow - Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements - Working Knowledge of routine for ordering on P2P and Stationery system - Safeguarding of all patients - Provide all general and ad hoc administration and clerical support as directed by the Ward Clerk Management Team. - Follow Trust Infection Prevention and Control Policies, within the scope of own role. - Adherence to the latest Trust Policy on Uniform and Dress Code Standards - Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs. Organisational Arrangements Ward Clerk Manager, Assistant Ward Clerk Manager and Admin Co-ordinators are the direct Line Managers for Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basis Additional Contact Details Dee Hargreaves (Assistant Ward Clerk Manager) 0300 422 5637

Our client, a family run company who specialise in the sales of sofas and beds are looking for a competent and driven administrator to come in and manage the day to day administration of both the store and warehouse based in Gloucester.

Working closely alongside the Directors and Store Manager you will become a vital member of the team and will be responsible for all administrative duties ensuring you uphold the highest levels of customer service at all times.

Responsibilities:
-Handle incoming customer inquiries via phone, email, and in-person, advising on the products for their needs
-Resolve customer complaints and issues promptly and professionally
-Maintain accurate customer records and update information on the database
-Process orders, repairs, and exchanges efficiently
-Manage drivers delivery routes, communicating to all staff & customers to ensure smooth deliveries
-Opening & closing the store and office
-Production of regular social media content for the business
-Overseeing the loading & unloading vans for deliveries
-Handle the disposal of old furniture as well as cardboard & plastic, booking tip runs etc
-Ensure the shop is clean & tidy as well as fully stocked with everything priced up
-Manage stock levels and assist in inventory control processes
-Perform general administrative tasks such as data entry, filing, and document preparation

Candidate Attributes:
-Previous experience working in a retail setting
-Proven office skills with good IT skills and the use of Microsoft Office applications
-A strong desire to contribute to the company’s ongoing success
-Good work ethic and positive ‘can do’ attitude
-Exceptional customer service and people skills
-Full UK driving licence and own vehicle

Hours: Monday – Friday, 8:30am – 5pm

Salary: Up to £25k per annum

Knowledge, Skills & Experience - Educated to GCSE grade C or above (or equivalent) in literacy and numeracy - NVQ level three in administration or equivalent experience with a appropriate years experience in a hospital or office environment - IT experience of Microsoft Office packages - IT capable to ensure proficient use of hospital computer systems - An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls - Proven organisational skills with the ability to prioritise workload and to work to deadlines - Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar - Good interpersonal skills for dealing with people internal and external to the organisation - Ability to work flexibly within a team - Ability to work quickly and accurately - Ability to use own judgement and initiative as appropriate Speciality Specific Support Role - Receive and direct clinical telephone enquiries to the consultant staff, taking messages where necessary. - Cover the Andrology Appointment Line on a rotational basis, booking patients for semen analysis testing. - Take, transcribe and distribute minutes as appropriate - Typing detailed medical reports for legal use when necessary - Supporting consultant medical staff by assisting with the production/transcription of medical staffing paperwork, such as references etc. - Diary management, including making appointments, booking meeting dates and venues, organising and distributing paperwork as required by the clinical team/supervisor. - Supporting consultant staff with their additional responsibilities, such as clinical governance, Clinical Tutor role, etc. This may include setting up training days, teaching sessions, organising visitors, etc. - Assist in the maintenance of the consultant clinical notes. - Completing consultant annual leave and study leave requests and travel claims. - Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g., booking investigations, transcription, etc - Regularly informing the clinical scientist about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc - To work as part of a team; working flexibly to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards - To cover colleagues during absences/annual/sick leave as directed by the secretary supervisor. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertaking routine office duties including electronic note tracking, photocopying, faxing and filing of correspondence and results and maintenance of records. - Assist in the training and induction for new and existing colleagues - Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate - Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager. Semen Cryo-preservation Service - Responsible for providing administrative support for the semen cryopreservation facility. - Responsible for maintaining the patient database; including patient records, tracing and contacting patients and partners, correspondence, reports and audits. - To be part of the Cryopreservation management team, helping to ensure the continued licensing of the department with the Human Fertilisation and Embryology Authority (HFEA). - Liaise with the Andrology Laboratory Lead Scientist, Clinical Leads and Oncology Department. Service Improvement - Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements. - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. - As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Information Technology - Fast and accurate keyboard skills. - Use of telephone systems to answer, transfer and divert he clinical lines. - Searching for patient data into the electronic patient record system and laboratory computer system. - Use of a various software packages used in the department e.g., Microsoft Office, Outlook, Document control software, patient tracing systems, Electronic Patient records. - Setting up, attending and minuting meetings using MS Teams. - Maintaining andrology appointment database. Training - Attendance and completion of the hospital induction programme. - Completion of Pathology induction programme. - Attendance at the mandatory Trust training programmes. - Participation in formal individual performance reviews in line with Trust policy, agree annual objectives with the section supervision and review progress against these objectives. - Undertake training on new IT systems as required.

To be able to communicate effectively with the multidisciplinary team, patients, clinical staff and the general public ensuring visitors are made to feel welcome with appropriate information given. Demonstrate excellent customer care skills. Respond to patient, staff and visitor request appropriately Receive queries, in person, by e-mail and on the telephone and manage appropriately To cover the Edward Jenner Unit desk To maintain records on both paper and IT systems. Undertaking clerical duties as required and to assist and support day unit staff with data input onto electronic patient records as necessary. To be competent with all of the office equipment Obtain all notes for the Edward Jenner Unit day case treatments ensuring they are available for staff to use when the patients attend for treatment. Reporting faults to our estate teams Ongoing checks throughout the day for add-ons to clinic lists Filing of all patient documentation generated on the unit ensuring notes are up to date and accurate when used by clinical staff Trace and send away all notes to the relevant departments after being filed correctly. Arrive and depart patients on Trak Care Answer the phone and helpline and return any calls

Please see job description attached for more information detailing the main duties and responsibilities of the role.

Key Result Areas Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: Transcription Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance. Outcomes, Results and Clinics Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients. Specialty Specific Support Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations. Regularly informing the Secretary Supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Team-working To work cohesively with the Secretary Supervisor to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records. Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

To be the first point of contact for the Consultant and the Medical Team. Managing enquiries from patients, carers and professionals; providing non-clinical help and advice; and utilising experience and knowledge to identify when urgent action may be required by the Consultant or Medical Team. To respond sensitively to patients, showing empathy and recognising that they may sometimes be distressed or upset. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy. To plan and organise clinics in order to meet fluctuations in capacity and demand. This will involve patients being seen in the community. To co-ordinate the provision of meetings, as needed to support multi-agency working (e.g. Mental Health Act Tribunals) To ensure all documentation/records are made available in advance of clinics as required. To use the relevant systems to book new and follow-up clinic appointments. Provide timely and accurate typing from audio/Digital Dictation tapes of all patient related correspondence following: outpatient appointments; in-patient admissions; or as a result of multi-disciplinary meetings. This includes written correspondence with General Practitioners, involving the accurate transcription of detailed and sometimes complex medical information that may be of a sensitive nature. Managing the Consultant/Medical Team diaries effectively and efficiently, including organisation of annual leave. Notifying other Consultants of the absence of a Consultant in order to ensure there is adequate medical cover; notifying in a timely manner regarding any adjustments needed to the Consultant / Specialist Registrar on-call rotas. Support the process for reimbursement of expenses incurred by the Consultant and their team (e.g. courses and travel arrangements). Carry out searches and provide statistical information for the Consultant and Medical Team. Maintain service delivery of the Medical Secretariat by assisting colleagues, within the Perinatal Team, during their absence or with peaks of work. Organise and facilitate meetings / training events etc. through the creation and distribution of agendas and papers, arranging dates, venues, and refreshments if required, including minute-taking. Support the process for admissions to hospital units, using current approved protocols. Support the Referral process into the Clinical Team. Adhere to all Trust policies, paying particular regard to the Information Governance and Data Protection Policies. Effective use of the Trusts Patient Information System (RIO), with robust updating and recording of accurate data. Good understanding of RiO pathways and admin responsibilities, ensuring effective/timely delegation of tasks. Open, record, date stamp and effectively manage and distribute all incoming and outgoing post in order to ensure effective communications for the department. Support work associated with the individual responsibilities of the Consultant which may include their roles as Clinical Lead, Programme Director, Research Supervisor Pro-actively manages completion of statutory & mandatory training and appraisals to ensure 100% compliance. Contribute ideas and suggestions to improve the effectiveness and image of the Medical Secretariat. Actively participate in team meetings and discussions with colleagues and manager to make constructive suggestions as to how services could be improved within own work area, and implementing such changes with guidance from line manager Act in ways that; support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect, and recognise and report behaviour that undermines equality and diversity.

To summarise, this role will provide clerical support to the R&I Department Professional Services team including co-ordination of diaries, planning meetings, circulation of papers Provide support with procurement orders. Systematic filing of documentation within the Trust electronic shared drive and the EDGE platform Assist with maintaining good communication both with the Trust and externally. The post holder will be a self-motivated individual with the ability to work flexibly within a team and work on own initiative, adaptable to change, making decisions where appropriate, with the ability to prioritise and organise own workload with some supervision. Commitment to team working and to have respect and consideration for the skills of others. Must be self-motivated to undertake continuing professional development (CPD). Key result Areas are; Liaising with Sponsors and Trials Units Uploading and maintaining filing electronically. Arranging appointments as necessary, to keep diaries up to date. Receiving sorting and distribution of external and internal post. Key Relationships are; R&I Professional Services team R&I delivery teams GHNHSFT support departments Estates Department (GMS) Creditor Payments (Gloucestershire Shared Services) Procurement (Gloucestershire Shared Services) Members of staff within Trials Units Partners within Gloucestershire Integrated Care System

Join the team at The Dean Neurological Centre as a Ward Clerk and enjoy a career where you will be valued and supported in everything you do.

You will be working 37.5 hours per week, covering 1 weekend in every 3

Working alongside the multidisciplinary team, you will provide day-to-day administrative support for the wards, including updating service users information, managing the ward diary, updating service users timetables and minute taking.

As a Ward Clerk, you will be responsible for arranging meetings and typing up all correspondence and documentations.

At Elysium, we want the best for you. That’s why you will have continuous access to a range of training courses to enable you to reach your career goals. After all, a better you means better care. That’s what delivering great healthcare should feel like.

As a Ward Clerk you will be:

• Supporting the admin team with general administration and providing clerical and typing duties
• Managing, organising, and updating relevant data using database applications including electronic rostering system.
• Maintaining and updating filing and record-keeping systems
• Updating of information (primary nurse lists, ward posters etc.)
• Answering and directing calls as required
• Assisting wards as required, e.g. typing duties, stationery, recording of service user medical appointments, liaising with the Ward to ensure ward diary/Shared Calendar entries are updated/correspond etc.

To be successful in this role, you will have:

• Knowledge of Microsoft Office programmes
• Excellent organisational and communication skills
• Ability to respond to changes in service / adaptable / open to change.
• Excellent interpersonal skills
• Organises and priorities own work within established procedures but refers more complex issues to the relevant manager.

Communications will be with service users, as well as with other staff, and will regularly require some judgement, as information will need to be gathered to facilitate correct administrative records. The nature of the role means that the role holder may very occasionally be faced with some challenging situations.

Where you will be working:

Location: The Dean Neurological Centre, Tewkesbury Road, Gloucester, GL2 9EE

The Dean Neurological Centre has 60 beds in Gloucester (GL2 9EE), which is on the outskirts of the town within easy commute from Gloucester, Cheltenham and surrounding areas.

The Centre delivers specialist 24-hour nursing and therapy services for people with complex long-term neurological conditions who require ongoing support and assistance to maximise functional ability. It specialises in rehabilitation, tracheostomy and ventilator care where the emphasis is placed on maximising individual abilities, comfort, living as independently as possible and with an improved quality of life.

Bedrooms are fitted with high dependency equipment, including ceiling track hoists, wall mounted suction and oxygen equipment., with all rooms adapted to individual requirements. There are also well-equipped therapy facilities and other facilities such as gardens, gym and minibus.

What you will get:

• Annual salary of £23,693
• The equivalent of 33 days annual leave (inc Bank Holidays) – plus your birthday off!
• Free parking
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.
• There is also a range of other benefits including retail discounts, special offers and much more.
• About your next employer:

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

The medical typist / admin assistant is responsible for: - Providing a comprehensive audio typing and administrative service to the medical staff and their supporting team. - Undertaking routine office duties including electronic note tracking, photocopying, filing of correspondence and results and maintenance of records - Managing the mail for the unit. - Providing cover for colleagues in their absence to maintain service levels - Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians. - Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc. - Supporting the achievement of Trust performance by ensuring administrative standards are met e.g., typing times, test results passed to clinician and any potential 52-week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.

Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition. Typing detailed medical reports when necessary. Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc. Ensuring incoming post and results is sorted, any appropriate action taken and passed to the clinician on a daily basis. Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity. Deal with enquiries by letter/e-mail/telephone from patients, GPs, other hospitals, police, solicitors (via legal department), other consultants and management. Origination of procedures in negotiation with the clinical staff and patients as requested by the secretary supervisor. This includes identifying potential dates with the clinical team, negotiation of dates with the patient and any additional co-ordination of staff, equipment, stock, facilities, external support (company representatives) and paperwork. Carrying out regular review and administrative validation of the clinicians return outpatient wait list. Regularly informing the secretarial supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc. Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc. Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. To work as part of an Administrative Support Team working flexibly to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards. To cover colleagues during absences/annual/sick leave as directed by the secretary supervisor. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. Undertake routine office duties including electronic note tracking, photocopying, filing of correspondence and results and maintenance of records in the absence of the band 2 clerical assistant. Assist in the training and induction for new and existing colleagues.Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate. Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.

Brand new and exciting opportunity to join our client who have built up their reputation over the last 100 years! They are currently looking for an enthusiastic individual to join their administrative team on a full time permanent basis. You will be based from their offices in Brockworth, Gloucester.
Working with clients both locally and nationally you will play a part in the firms wider administrative team to support with all secretarial and administrative functions of the busy office.
Responsibilities:
- Respond in a timely manner to incoming and outgoing mail
- Provide general secretarial support including photocopying and preparation of word documents & scheduling of meetings
- Preparing new marketing details and uploading to third-party websites.
- Update and maintain property listing on the company websites.
- Update and maintain the internal property/client database for the Gloucester office
- Maintain the list of valuations for the Gloucester office
- Send invoices to clients as required
- Maintain and update databases
- Petty cash management and reconciliations
- Organising and maintaining filing systems
- Be the point of contact for the Gloucester office clients and visitors
- Managing the general office supplies as needed

Candidate Attributes:
- Good use of Microsoft Office systems
- Excellent customer service skills
- Good communication skills both written and verbally
- Resilient attitude with the ability to work well under pressure.
- Good team player with strong people skills

Hours: Monday – Friday - 9am – 5.30pm (Can be flexible)
Salary: £25,000 per annum + free onsite parking, private medical insurance, company pension and cycle to work scheme

Job purpose To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manager/ Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Skills in these areas would be desirable however full training will be given including other relevant Trust training: - Ability to work in a team and independently - Customer care skills - Effective communication skills across all disciplines of staff, patients and public - Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures. - Able to communicate effectively, and act appropriately and quickly in an emergency - Experience in using a PC - Knowledge and understanding of the Trust including a basic knowledge of roles in other areas - Some knowledge of clinical terminology and flexibility to support another ward/team if required KEY RESULT AREAS - Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately - Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively - Receive queries, both in person and on the telephone and manage appropriately - Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care - Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings - Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion. - Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians. - Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure - Arrange routine and emergency transport to prevent unnecessary delays in patient flow - Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements - Working Knowledge of routine for ordering on P2P and Stationery system - Safeguarding of all patients - Provide all general and ad hoc administration and clerical support as directed by the Ward Clerk Management Team. - Follow Trust Infection Prevention and Control Policies, within the scope of own role. - Adherence to the latest Trust Policy on Uniform and Dress Code Standards - Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs. Organisational Arrangements Ward Clerk Manager, Assistant Ward Clerk Manager and Admin Co-ordinators are the direct Line Managers for Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basis Additional Contact Details Dee Hargreaves (Assistant Ward Clerk Manager) 0300 422 5637

Act as a relief ward clerk on a regular basis (See Generic Ward Clerk duties below). Coordinate and implement induction and training for all new starters Liaise with line management regarding new staff to ensure competent in role Identify development and training opportunities for ALL Ward Clerks Respond to training needs identified by line management and act accordingly Complete any tasks as requested by line management Facilitate Ward Clerk input/feedback/opinions and at appropriate meetings, during the course of your duties. Act as a mentor/buddy to Ward Clerks when required Daily support to ward clerks and management team when required Receive queries, both in person and on the telephone and manage appropriately Audit of Ward Clerk processes and report findings to management Patient experience champion

Key Result Areas Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include: Transcription Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance. Outcomes, Results and Clinics Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients. Booking in patients for surgery, alongside the utilisation of theatre lists. Specialty Specific Support Providing a comprehensive secretarial support to the consultant surgeons whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations. Regularly informing the Lead Co-Ordinator about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc Service Improvement Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. Team-working To work cohesively with the Lead Co-Ordinator to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards To cover colleagues during absences/annual/sick leave as directed. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. Undertaking routine office duties including electronic note tracking, photocopying and filing of correspondence and results and maintenance of records. Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.