Team Leadership Duties: Provide leadership, direction, and support to both the workflow administration and secretarial teams, ens.....
Team Leadership Duties: Provide leadership, direction, and support to both the workflow administration and secretarial teams, ensuring a cohesive working environment. Oversee the workflow administrative team ensuring accurate and timely scanning of all incoming correspondence into patient records. Lead and support the secretarial team responsible for patient referrals, ensuring referrals are completed accurately and promptly. Oversee the processing and tracking of patient referrals, including managing referral databases and systems. Identify opportunities to improve existing processes for patient record management, workflow administration, and referral handling. Collaborate with colleagues, healthcare professionals, and doctors to verify and maintain the accuracy of patient information in medical records. Ensure adherence to the Data Protection Act and Caldicott guidelines, safeguarding the security and confidentiality of patient information. Ensure that all team members are trained on relevant systems, including Docman and other referral and document management platforms. Monitor the teams performance, providing guidance, feedback, and training as needed. Manage the communication of any urgent issues or problems to the practice management team. Attend and minute operational and clinical meetings. Lead on ensuring policies and procedures relating to scope of remit are updated and reviewed at least annually. Safeguarding Admin Duties: Act as the administrative lead for safeguarding within the practice, ensuring that all safeguarding documentation is managed accurately and securely. Maintain up-to-date safeguarding records, ensuring that all patient safeguarding concerns are logged and monitored in compliance with safeguarding protocols. Work closely with the Safeguarding Lead (clinical staff) to coordinate safeguarding meetings, case reviews, and follow-up actions. Ensure timely and accurate communication between the safeguarding team, external agencies, and the practice. Keep the safeguarding team informed of any changes in safeguarding policies, guidelines, or procedures. Ensure safeguarding processes are in line with national and local safeguarding policies and frameworks, supporting the ongoing development of best practices. Patient Group/Patient Event Management: Assist the Practice Manager with the management and coordination of the patient group, facilitating regular meetings and ensuring open lines of communication between the practice and the group. Gather and analyse feedback from the patient group, addressing concerns, suggestions, and identifying areas for improvement. Promote patient engagement initiatives to foster stronger relationships between the practice and its patients. Manage social media and practice website to foster and build relations with our patient group promoting the practice in a positive light. Work with the management team to incorporate patient group feedback into practice improvements and service developments.
