Total 2 Senior Executive level Administrative / Clerical job vacancies in Redditch, WOR, B98 9EX

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence. To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role. To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams. To deal with all incoming correspondence, phone and email in an efficient and effective way. To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service. To support the Directorate Management Team with the administration, tracking and validation of patients pathways to achieve the National 18-week Referral to Treatment (RTT) target. To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times. To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate. Ensure confidentiality is maintained at all times, complying with the Data Protection Act, Information Governance and other Trust / Departmental Policies. To assist in providing cover for other secretaries in the Medical Directorate to ensure continuity of service to Consultant, medical staff, service users and patients. To undertake any other duties as may be required / appropriate by the Directorate Management Team.

Key Duties: 1. To provide a personal assistant and senior medical secretarial service to Consultants and other medical staff in relation to their clinical duties. 2. Inform all relevant staff of reduced/cancelled clinics/theatre lists with regard to consultants and junior doctors planned or emergency absence. 3. To undertake medical audio/copy typing duties including outpatient letters to General Practitioners, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required. 4. To manage patients pathways and highlight any potential problems with regards to treating a patient within set targets. 5. Monitor capacity and liaise with Clinical staff and management when additional capacity will be required. 6. To deal with day-to-day incoming mail, assigning priority and/or taking any necessary action without reference to consultant staff if necessary. 7. To make arrangements for appointments for patients when required. 8. To manage waiting lists daily adhering to the trust guidance policy for waiting list management: a. ensuring that patient names are included on waiting lists b. ensuring patients are sent for TCI, following RTT rules c. ensuring PAS and Bluespier systems are up to date at all times d. dealing with waiting list enquiries generated by General Practitioners, patients, Trust waiting list management team and the Directorate management team. e. ensuring the appropriate amendments of patient outcomes. f. participating in the validation of patient data, to assist in the improvement of data quality for Trust reporting systems 9. To respond to enquiries from GPs, other Health Service personnel, patients and relatives. 10. To respond to Advice and Guidance enquiries from GPs. 11. To provide statistical information for Consultants and the Directorate Management team as and when required. 12. To deal with administrative and secretarial aspects of Consultants management, educational and professional advisory commitments. 13. To participate in the collection and transmission of information to enable the Directorate to meet its objectives including appropriate support for clinical audits 14. To participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services including IT. 15. Training/Supervision of temporary and new staff within the office. 16. To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance to the needs of the service. 17. Monitor stationery and order relevant stationery as and when necessary. 18. Attend admin team / departmental meetings as required. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. 19. To manage and progress results of patient investigations and on receipt, prioritise and action according to clinical need, with guidance from the medical team. 20. Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered to across the team.