Total 9 Junior Executive level Administrative / Clerical job vacancies in Oxford, OX3 7HE

Are you looking for a new challenge?

Do you enjoy delivering first class customer care service?

We are seeking to recruit an enthusiastic Administrative Assistant to join our friendly, dynamic team of administrators.

We are looking for someone to be part of a busy team, who works confidently giving attention to details; is efficient, demonstrating a helpful, courteous, and professional manner at all times.

We pride ourselves in delivering a high quality care to our service users. Your role will involve dealing with a high volume of calls from service users who has queries or questions, registering referrals, keeping accurate logs of personal confidential data. Great administration and communication skills is also required. You must have the ability to work unsupervised, whilst under pressure, always maintaining a professional empathetic approached to our service users and relatives alike whether it be face to face or virtual. Your main responsibility will be to assist management administratively in day-to-day operational functioning of the service.

This is a very rewarding but also extremely busy role, and would suite someone who can remain calm under pressure in challenging circumstances, whilst carrying out various tasks. You must have the flexibility to deal with interruptions and be an excellent, tactful communicator.

If you are enthusiastic, motivated, have an eye for detail and ready for a challenge, then you are what we are looking for.

Please kindly refer to the job description and person specification attached to this vacancy or get in contact with us.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
1. Register patients on the ERS system and book appointment as required.
2. Booking, cancelling, and rescheduling general clinics for the clinical team.
3. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures.
4. Updating patient details and viewing events using Patient Administration System (EPR). Registering patients and making up new case notes as necessary.
5. To liaise with other departments as required
6. Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate
7. Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently.
8. Assisting the Ophthalmology booking officers


This advert closes on Wednesday 4 Sep 2024

Proud member of the Disability Confident employer scheme

Register patients on the ERS system and book appointment as required. Booking, cancelling, and rescheduling general clinics for the clinical team. Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain basic medical procedures. Updating patient details and viewing events using Patient Administration System (EPR). Registering patients and making up new case notes as necessary. To liaise with other departments as required Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and filing/redirection of all investigation results as appropriate Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently. Assisting the Ophthalmology booking officers

1. Monitor homecare prescription requests for the clinical area and organise paperwork to ensure repeat prescriptions are processed in a timely manner. 2. Monitor email accounts and prioritise queries as appropriate e.g. chasing medication deliveries, liaising with patients, referring to the clinical team as appropriate. 3. Manage, collate and send completed homecare prescriptions to the homecare delivery companies and OUH Pharmacy Homecare team on a daily basis. 4. Support the clinical teams in registering new patients to homecare. 5. Provide active listening, reassurance, and support to patients and/or carers by telephone regarding medicine-related concerns and communicating and updating these to the clinical team at each stage, as appropriate. 6. Support the governance processes within the clinical team e.g. incident reports submission, governance meetings 7. Ensure that the databases for patients receiving high-cost medications are adequately maintained including medication trackers and Elfin databases. 8. To be able to use a variety of computer software, including Microsoft Office for Windows and other basic web design packages and publishing software. 9. Assist in producing reports as necessary and participating in data collection. 10. Be accountable for own actions and work without supervision whilst the line manager is not available for advice when required. 11. Assist in the training of new staff, including temporary staff 12. Any other reasonable administrative duties agreed with the line manager 13. Scan all incoming post and other paperwork into EPR. 14. Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently.

Duties and responsibilities for the post To prepare clinic schedules and associated paperwork for screening. Print out all relevant clinic forms for both the mobile and static units, on a daily basis. Dispatch invitations for screening at the appropriate time. To update personal details and enter results from the screening episode onto the NBSS computer system, ensuring the client receives the correct result in line with the Right Results Policy. To print out GP reports and ensure their dispatch to individual practices. To update deductions, including clients who are deceased or who have moved out of the Oxfordshire area. To answer queries from clients or GP practices. To deal with changes of appointments by post, telephone, email or in person, amending details on the NBSS computer system to ensure accuracy. To deal efficiently and pleasantly with the variety of incoming calls, taking accurate messages where necessary, whilst maintaining patient confidentiality and displaying awareness of the Data Protection Act. To be responsible for giving accurate information to clients, in accordance with agreed policies and guidelines, within the NHSBSP, demonstrating sensitivity in order to allay the anxieties that women frequently have about breast screening. To register those women to be screened outside normal batch routines and book appointments, using the NBSS computer system. To retrieve and file films in the breast screening and symptomatic systems before and after a screening or symptomatic appointment. Culling of files from the filing system. Send for previous screening or symptomatic films from outside the Trust as necessary. Filing would include the use of a file room ladder and stool. To organise the incoming and outgoing post for the department. To photo-copy maps and letterheads on a daily basis, ready for clinic preparation. To cover reception for the Breast Clinic on Monday mornings, Wednesday and Thursday afternoons finishing at 6.00pm. To take responsibility for personal development, attending training courses as part of the NHSBSP and Trust mandatory training where appropriate, and as relevant to the post. To perform any other duties associated with the smooth running of the unit, appropriate to the grade and nature of the post, as requested by the Senior Staff. To ensure that the NHSBSP Guidelines and policies are followed.

Job Title: Administrative and Facilities Assistant

Location: Oxford, Full-time, Permanent (Office based)

Our Legal Client is currently recruiting for an administrative assistant and facilities assistant to support and provide to the Executive Support Services (ESS) team, assisting Executive Assistants and ensuring smooth office operations.

Salary: Negotiable based on experience in admin.

Responsibilities:

• Assist with travel arrangements, expenses, meeting room bookings, and catering
• Support Corporate Fee Earners with post-completion tasks
• Handle client database updates and file retrieval
• Conduct photocopying, printing, scanning, and filing
• Manage the archiving process and ensure document accuracy
• Maintain high standards in all administrative tasks

Requirements:

• Recent office administration experience or relevant qualification
• At least 5 GCSEs at Grade 4 (C) or above, including Maths and English
• Proficient in Microsoft Office (Word, Outlook)
• Strong organisational and communication skills
• Ability to work as part of a team and handle multiple tasks
• Excellent attention to detail and client service orientation

Pre-employment Screening: Includes checks on qualifications, references, work eligibility, and disciplinary history.

Benefits: Competitive salary and comprehensive benefits package.

Apply: Submit your CV or call on 07437215681 for a chat.

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

Position: Personal Assistant
Location: North Oxford (OX2)
Salary: up to £40k per annum
Hours: 09:00 – 17:30 (Monday – Friday)
Experience: Personal Assistant, PA, Administration, Office Support, Diary Management, Executive Assistant, EA, Client Relations, Customer Service, Property


Opportunity:

Thompson & Terry Recruitment are working with a successful and well-known Oxfordshire-based independent property business who are looking to recruit a proactive and well-organised Personal Assistant to assist the Managing Director within their friendly North Oxford office.

As Personal Assistant, you will be responsible for general office administration within a highly specialised team, and your day-to-day duties will involve directing calls/emails, diary management, building client relationships, assisting with the preparation and completion of legal documentation and other ad-hoc office support. Our client supports a large portfolio of properties, therefore it is essential that the successful Personal Assistant is extremely well organised with great attention to detail.

The successful Personal Assistant will have a really varied role, which will range from responding to emails, planning meetings and writing minutes, liaising with contractors, and putting together key documents, whilst also maintaining tight office procedures so attention to detail and organisation really will be vital for the role.

Whilst you will be joining as a Personal Assistant, Thompson & Terry Recruitment’s client are looking for somebody who is a real team player, who really enjoys mental stimulation and throwing yourself into more complex duties outside your job description. As a result their current team have really been able to progress and develop professionally.

The Company:

Our client are a well-known independent property business with modern offices across Oxfordshire, who have an excellent reputation for offering a truly world-class service which is evidenced by numerous awards.

Their staff enjoy a strong benefits pack, access to market-leading training and the successful candidate will be supported with a genuine and proven career path via training and ongoing support.      

We have worked with this client since our doors opened almost 10 years ago, with all our early hires having progressed to senior leadership positions and remaining with the company. We truly believe this is a property business like no other in terms of giving the platform to express almost entrepreneurial flair.   


Requirements:

Highly organised and focused on maintaining a high level of detail in your work

Strong relationship building skills, both internally with colleagues but also with clients and customers

Strong administrative skills and experience of thriving within a similar environment

A genuine interest in property with the desire to build a long-term career

An intelligent candidate who is a real team player and willing to wear many hats for the good of the team

Thompson & Terry Ltd, trading as Thompson & Terry Recruitment (thompsonandterry.co.uk), are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and across Oxfordshire.  

We typically source candidates into Office Administration Jobs, Sales Jobs and Marketing Jobs. No terminology used in this advert is intended to discriminate on the grounds of any of the protected characteristics.  

PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time.

For full details of the role and responsibilities, please refer to the attached Job Description. In Summary: Use EPR to capture all patient activity daily within DTU; this includes being able to complete waiting lists, admissions/discharges, ward attenders and appointments. Have thorough knowledge of 18 weeks Referral to Treatment in relation to patients and how this applies to patients being referred to DTU. Answer the telephone and take messages from patients, relatives, doctors, allied health care professionals etc and deal with any queries as appropriate. Ward Clerk responsibilities in DTU including greeting patients and assisting with transport queries.

OXFORD UNIVERSITY HOSPITALS NHS TRUST JOB DESCRIPTION Job Title: Administrative Assistant Grade: Admin and Clerical Band 3 Hours: 37.5 hours (1 wte) Department: Psychological Medicine Service Responsible To: Assistant Service Manager Accountable To: Operational Service Manager MAIN PURPOSE OF POST: Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports the management team to deliver a high standard of data quality by making the best use of capacity and resources. The post holder is responsible for the delivery of a professional, comprehensive and efficient administrative service to support the delivery of high quality clinical services under the supervision of the Senior Administrator. RESPONSIBILITIES: Administration: To provide primary administrative support to the clinical staff and all patients under their care of The Psychological Medicine Service, including using EPR applications, such as Appointment Book, HIM Tracking, HIM Chart Coding, Powerchart and PM Office, to manage patient pathways. To provide reception cover and act as the first point of contact for patients attending face to face appointments and meeting and greeting patients. Ensuring the waiting room area is kept clean and tidy. To manage an electronic diary room booking system. Dealing with incoming correspondence, opening and prioritising incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning items in a timely manner. To monitor the shared e-mail inbox, taking responsibility for forwarding emails, creating encounters and uploading referrals to EPR for triaging and forwarding to relevant consultant through the EPR Message Centre. To ensure appointments are booked into the appropriate clinic appointment slots in line with the Trusts Elective Access Policy and local Standard Operating Procedures in order to meet national RTT Standards, and following the appropriate escalation process to highlight problems to the Assistant Service Manager and / or the Operational Service Manager when in need of assistance. Use of the digital transcription system (Voice Recognition) to produce clinical correspondence to inform referrers, patients and other stakeholders of patient pathway progress. In doing so, produce high quality accurate correspondence which conforms to the Trust Key Performance Indicator of 7 working days from the point of clinical delivery/decision to being sent to the patient. Liaising with referrers to ensure effective pathway management and to maintain good working relationships with stakeholders. Become proficient in the use of Scan IT software to ensure letters, clinical reports, diagnostic test results and other notes are uploaded and filed correctly in patient records on EPR. Check in patients attending for their Psychological Medicine appointment, checking demographic information such as name and date of birth are correctly recorded in EPR and updating with changes and corrections. Check out patients from their appointment, following the instructions on the outcome form to ensure the correct RTT status code is recorded. Cache up clinics regularly to ensure revenue is accurately captured. Complete the e-clinic-prep process to ensure relevant documentation is present on EPR for patient appointments. Follow the HIM tracking procedure for the movement of all paper patient notes. Act upon queries from referrers, patients and other stakeholders in a timely manner. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems. Escalate any problems arising to Assistant Service Manager or Operational Service Manager in a timely manner so they can be dealt with quickly and efficiently. GENERAL Demonstrate high levels of customer care and be an ambassador for customer care within the Trust. Attend Departmental meetings and training as required to ensure that you maintain an up-to-date working knowledge of service and Trust procedures. Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff. Answer all telephone calls in a timely manner and action appropriately. Maintain patient confidentiality at all times. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours. Use the Trust IT systems to register patients, make appointments, produce end of treatment letters, ensure that details are correct and ensure check in / check out of outpatient appointments. To support and contribute to on-going and future service development projects supporting continuous improvement of the services we provide. Any other duties at the request of the Senior Administrator/Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade. This job description should be regarded only as a guide to the duties required and is not intended to be definitive. It may be reviewed in the light of the changing circumstances following consultation with the post holder. The job description does not form part of the contract of employment. RISK MANAGEMENT: The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment. Staff will be provided with the necessary education, training and support to enable them to meet this responsibility. Staff should be familiar with the Major Incident Policy Fire Policy and should make themselves familiar with the local response plan and their role within that response. RESPONSIBILITIES FOR HEALTH & SAFETY The post holder is responsible for ensuring that all duties and responsibilities of this post are carried out in compliance with the Health & Safety at Work Act 1974, Statutory Regulations and Trust Policies and Procedures. This will be supported by the provision of training and specialist advice where required. INFECTION CONTROL Infection Control is everyones responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trusts Infection Prevention and Control Policies and make every effort to maintain high standards of infection control at all times thereby reducing the burden of Healthcare Associated Infections including MRSA. All staff employed by the OUHFT have the following key responsibilities: Staff must decontaminate their hands prior to and after direct patient contact or contact with the patients surroundings. Staff members have a duty to attend mandatory infection control training provided for them by the Trust. Staff members who develop an infection (other than common colds and illness) that may be transmittable to patients have a duty to contact Occupational Health. CHILDRENS RIGHTS The post holder will endeavour at all times to uphold the rights of children and young people in accordance with the UN Convention Rights of the Child. SAFEGUARDING CHILDREN AND VULNERABLE ADULTS The Trust is committed to safeguarding children and vulnerable adults throughout the organisation. As a member of the trust there is a duty to assist in protecting patients and their families from any form of harm when they are vulnerable. INFORMATION GOVERNANCE All staff must complete annual information governance training. If you have a Trust email account this can be completed on-line, otherwise you must attend a classroom session. For further details, go to the Information Governance intranet site. DATA QUALITY Data quality is a vital element of every member of staffs job role. The Oxford Radcliffe Hospitals recognises the importance of information in the provision of patient care and in reporting on its performance. Data quality is therefore crucial in ensuring complete, timely and accurate information is available in support of patient care, clinical governance, performance management, service planning, and financial and resource planning and performance. OXFORD UNIVERSITY HOSPITALS NHS TRUST PERSON SPECIFICATION defines the minimum criteria needed to carry out the job and the job cannot be done without theses. Desirable refers to criteria which successful applicants would be expected to acquire during their time in post. The desirable requirements are not taken into consideration in a job

Typing letters, assessments and other documents as required by clinical staff in a timely and accurate fashion, using templates, copy typing and some dictation. A focal point of contact for all users of the building and to liaise appropriately with the Oxford Health estates and facilities services and external contractors when required. Provide a polite, cheerful and well-informed reception at Complex Needs Service team bases in Oxford and Aylesbury. Arrange meetings for staff; this will include liaison with internal departments and external agencies, booking online and face to face meetings as required. Maintain existing spreadsheets and databases (both service specific and those provided by Oxford Health Trust) by keeping a range of clinical information up to date on our electronic patient record system (RiO) and a number of in-house systems. The post holder will be required to build on their personal experience and knowledge of the administration role and function of Complex Needs Service. Complex Needs Service work is of a sensitive nature and as such the postholder will be required to maintain confidentiality at all times. There are mandatory training requirements on starting working with Oxford Health NHS Foundation Trust. It is expected that other general duties will need to be completed as they arise and as they are requested by the staff team. The postholder will fulfil an effective, efficient and responsive role, under supervision of the Office Manager.