About the Opportunity
The College of Social Sciences and Humanities is a leader in the Experiential Liberal Arts. The College is strongly committed to fostering excellence through diversity and enthusiastically welcomes applications from members of groups underrepresented in higher education administration.
The College’s schools, departments, and programs—with disciplines ranging from economics and history to English, urban affairs and international affairs, form an interdisciplinary group of scholars with global perspectives and a culture of inclusion. Our expert faculty connects liberal arts education with the challenges of our time, fostering ethical reasoning and critical thought, with attention to the enduring significance of history, literature, and culture. Strategic Areas of Focus for the college’s education and research throughout its global network are (1) Resilience, Sustainability, Health, and Equity, (2) Cultural Transformations, Governance, and Globalization, and (3) Network Science, Computational Social Science, Digital Humanities, and Information Ethics.
CSSH has long been committed to creating a culture of inclusion for our students, faculty, and staff. Diversity and inclusion, as well as questions of race, racism, and anti-racism, are part of all our programs, all our research centers, our three areas of strategic focus—and are always work in progress. At the same time, we focus on how modes of constructing social hierarchies, including race, gender, sexuality, class, caste, and others, intersect with one another.
Responsibilities:
Manage the daily office functions of the College of Social Science and Humanities Office of Student Academic Affairs under the direction of the Associate Director. This individual will coordinate and direct the flow of academic advising and co-operative education services for CSSH students and provide support to the College’s academic advising team and co-op coordinators.
Acts as the front-line person for the College regarding undergraduate inquiries, requests for information and appointments with advisors, providing advice when appropriate and making referrals when necessary. Works with students and parents on the phone, via email, and in person. Responsible for ensuring an overall office atmosphere that is pleasant, welcoming, and immediately responsive to student needs. Maintains office operations, accurate and confidential record maintenance, regular input of data into central systems, and coordination of appointments and meetings.
Serves as administrative support for the Associate Director of Undergraduate Recruitment Programs and Associate Director of Undergraduate Student Engagement for all events and programming. Serves as a liaison between students and University offices to provide accurate information and excellent customer service in helping students navigate their way through processes and procedures across the College and University. Supervises Work-Study students. Includes diverse administrative tasks and special projects.
Qualifications:
Minimum of 2-3 years of related office experience required, preferably in a university setting.
Bachelor’s degree required.
Excellent administrative/secretarial skills and thorough knowledge of office procedures and systems.
Strong organizational skills and ability to juggle many tasks simultaneously.
Must have a strong attention to detail and the ability to understand, and clearly explain to students, the University and College policies and procedures.
Must be able to accurately interpret student, parent, staff, and faculty requests, effectively analyze the request, and provide accurate referrals.
Excellent interpersonal and communication skills essential to provide the highest level of customer service.
Requires ability to handle extremely busy peak times and situations of student crisis and frustration with a pleasant, patient, and professional demeanor.
Ability to organize, prioritize, take independent action, work independently, make critical decisions, and to work with students, parents, and faculty/staff on the phone and in person in a professional manner.
Demonstrated record dependability and responsibility, and the ability to work successfully with undergraduate age students.
Resourcefulness, good judgment, discretion, and problem-solving skills are important.
Excellent computer skills with flexibility to adapt to new technology and various computer/software applications are essential.
Documents to Submit:
Applications should include a resume and cover letter that addresses the applicant’s interest in and qualifications for the position.
Position Type
General Administration
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
