Total 39 Others level Administrative / Clerical job vacancies in Headington, OX3 9DU

Staff Management: To be responsible for the line management of the OCDEM Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities. To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies. To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDPs, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised. To allocate work for staff and to complete monthly sickness/salary return. To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly. To manage recruitment, selection and training of all new staff within the team. To coordinate induction meetings for all new ODCEM secretariat staff and admin team and act as contact for all induction queries. To take an active role in the training and development of other A&C staff within the wider A&C teams. To be responsible for the introduction and putting into practice of new or revised leave policies/procedures. Responsible for the regular audit of sick leave for the OCDEM secretariat and admin team. To organise and conduct annual appraisals for the OCDEM secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises. To compose and maintain personal files for the OCDEM secretariat and admin team and maintain as confidential. To monitor and maintain standards of performance of staff, using the Trusts counselling and disciplinary procedures where appropriate. To implement performance and management policy in relation to staff disciplinary management. To be an EPR super user and be actively involved within the training of EPR within the Department. Attend daily huddle and monthly A&C, Governance and Business meetings. ADMINISTRATION SYSTEMS Use of EPR, Health Roster, First Care and NEP Fusion. To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above. GENERIC RESPONSIBILITIES: To act as the first point of contact for written and telephone enquiries on OCDEM matters for patients, their relatives, the call centre, outpatients, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved. Development and implementation of new or revised administration policy and procedures. Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents. To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability. To use knowledge and experience to offer help and advice when requested. To act as role model. To carry out surveys/audits as requested. To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software. To manage the information flows between the OCDEM Secretariat and the Waiting List office. To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature. Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures. Must exercise judgement to analyse and resolve problems. The post holder is required to work unsupervised and is expected to plan and organise his/her own time. Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems. Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives. Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies. Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc. Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients. Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes. Attend weekly Clinical Unit Meetings. Attend weekly meetings with Patient Access Manager Attend monthly A&C meetings This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment. An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.

EXPANSION TO MANAGEMENT TEAM

Previous applicants need not apply

We have an exciting opportunity for a committed individual looking to further their NHS career.

We are looking for an organised individual with excellent communication skills, to join our fast-paced, administration team. The successful candidate will have an energetic approach to the workplace. They will ideally have experience of supervising non clinical staff, co-ordinating an admin team, and will work in close partnership with their clinical colleagues.

For more information or to arrange an informal visit please contact April Husband at april.husband@ouh.nhs.uk

With other senior staff, effectively manage and take an active role in the continual development of the administration support within the Oxford Centre for Diabetes, Endocrinology and Metabolism ensuring that appropriate and full administrative support is provided and full utilisation of staff at all times across the service.

The post holder is responsible for effectively managing the smooth operation of the administration support service and ensuring that outpatient referral targets waiting times and Trust and local targets are met in line with protocols and procedures are met at the Churchill Hospital in a consistent and timely manner. The post holder will ensure that the processes in place fully to support modernisation initiatives such as digitalisation of the service. As such the team will liaise closely with Health Care professionals, managers, secretaries and pathway administrators both within and outside the organisation as well as patients and relatives.

The post holder will be responsible for the supervision, training and development of staff in the OCDEM secretarial team within the framework of their individual Personal Development Plans (PDP).

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Staff Management:
• To be responsible for the line management of the OCDEM Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities.
• To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
• To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDP’s, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised.
• To allocate work for staff and to complete monthly sickness/salary return.
• To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly.
• To manage recruitment, selection and training of all new staff within the team.
• To coordinate induction meetings for all new ODCEM secretariat staff and admin team and act as contact for all induction queries.






• To take an active role in the training and development of other A&C staff within the wider A&C teams.
• To be responsible for the introduction and putting into practice of new or revised leave policies/procedures.
• Responsible for the regular audit of sick leave for the OCDEM secretariat and admin team.
• To organise and conduct annual appraisals for the OCDEM secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises.
• To compose and maintain personal files for the OCDEM secretariat and admin team and maintain as confidential.
• To monitor and maintain standards of performance of staff, using the Trust’s counselling and disciplinary procedures where appropriate.
• To implement performance and management policy in relation to staff disciplinary management.
• To be an EPR super user and be actively involved within the training of EPR within the Department.
• Attend daily huddle and monthly A&C, Governance and Business meetings.





ADMINISTRATION SYSTEMS
• Use of EPR, Health Roster, First Care and NEP Fusion.
• To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above.





GENERIC RESPONSIBILITIES:
• To act as the first point of contact for written and telephone enquiries on OCDEM matters for patients, their relatives, the call centre, outpatient’s, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved.
• Development and implementation of new or revised administration policy and procedures.
• Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents.
• To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability.
• To use knowledge and experience to offer help and advice when requested.
• To act as role model.
• To carry out surveys/audits as requested.
• To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software.
• To manage the information flows between the OCDEM Secretariat and the Waiting List office.
• To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
• Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures.
• Must exercise judgement to analyse and resolve problems.
• The post holder is required to work unsupervised and is expected to plan and organise his/her own time.
• Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems.
• Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives.
• Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies.
• Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.
• Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
• Attend weekly Clinical Unit Meetings.
• Attend weekly meetings with Patient Access Manager
• Attend monthly A&C meetings

This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment.

An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict. Act as a first point of contact for patients, relatives and visiting staff to the department, welcoming them to the unit and dealing with any queries in an efficient, polite and courteous manner andresponding to all telephone enquiries in a prompt and professional manner. Demonstrate efficient office management skills and the ability to prioritise your own workload working to tight timescales within an environment of conflicting demands. Carry out the role with regard to the efficient and effective use of resources within the clinical environment. Adopt a flexible approach to patterns of work dictated by the needs of the patient and department.

Staff Management: To be responsible for the line management of the Clinical Genetics Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities. To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies. To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDPs, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised. To allocate work for staff and to complete monthly sickness/salary return. To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly. To manage recruitment, selection and training of all new staff within the team. To coordinate induction meetings for all new Clinical Genetics secretariat staff and admin team and act as contact for all induction queries. To take an active role in the training and development of other A&C staff within the wider A&C teams. To be responsible for the introduction and putting into practice of new or revised leave policies/procedures. Responsible for the regular audit of sick leave for the Clinical Genetics secretariat and admin team. To organise and conduct annual appraisals for the Clinical Genetics secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises. To compose and maintain personal files for the Clinical Genetics secretariat and admin team and maintain as confidential. To monitor and maintain standards of performance of staff, using the Trusts counselling and disciplinary procedures where appropriate. To implement performance and management policy in relation to staff disciplinary management. To be an EPR super user and be actively involved within the training of EPR within the Department. Attend daily huddle and monthly A&C, Governance and Business meetings. ADMINISTRATION SYSTEMS Use of EPR, Health Roster, First Care and NEP Fusion. To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above. GENERIC RESPONSIBILITIES: To act as the first point of contact for written and telephone enquiries on Clinical Genetics admin matters for patients, their relatives, the call centre, outpatients, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved. Development and implementation of new or revised administration policy and procedures. Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents. To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability. To use knowledge and experience to offer help and advice when requested. To act as role model. To carry out surveys/audits as requested. To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software. To manage the information flows between the Clinical Genetics Secretariat and the Waiting List office. To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature. Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures. Must exercise judgement to analyse and resolve problems. The post holder is required to work unsupervised and is expected to plan and organise his/her own time. Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems. Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives. Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies. Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc. Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients. Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes. Attend weekly Clinical Unit Meetings. Attend weekly meetings with Patient Access Manager Attend monthly A&C meetings This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment. An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.

EXPANSION TO MANAGEMENT TEAM

Previous applicants need not apply

We have an exciting opportunity for a committed individual looking to further their NHS career.

We are looking for an organised individual with excellent communication skills, to join our fast-paced, administration team. The successful candidate will have an energetic approach to the workplace. They will ideally have experience of supervising non clinical staff, co-ordinating an admin team, and will work in close partnership with their clinical colleagues.

For more information or to arrange an informal visit please contact Philippa Mummery on 07974152554.

With other senior staff, effectively manage and take an active role in the continual development of the administration support within the Clinical Genetics department ensuring that appropriate and full administrative support is provided and full utilisation of staff at all times across the service.

The post holder is responsible for effectively managing the smooth operation of the administration support service and ensuring that outpatient referral targets waiting times and Trust and local targets are met in line with protocols and procedures are met at the Nuffield Orthopaedic Hospital in a consistent and timely manner. The post holder will ensure that the processes in place fully to support modernisation initiatives such as digitalisation of the service. As such the team will liaise closely with Health Care professionals, managers, secretaries and pathway administrators both within and outside the organisation as well as patients and relatives.

The post holder will be responsible for the supervision, training and development of staff in the Clinical Genetics secretarial team within the framework of their individual Personal Development Plans (PDP).

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Staff Management:
• To be responsible for the line management of the Clinical Genetics Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities.
• To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
• To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDP’s, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised.
• To allocate work for staff and to complete monthly sickness/salary return.
• To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly.
• To manage recruitment, selection and training of all new staff within the team.
• To coordinate induction meetings for all new Clinical Genetics secretariat staff and admin team and act as contact for all induction queries.






• To take an active role in the training and development of other A&C staff within the wider A&C teams.
• To be responsible for the introduction and putting into practice of new or revised leave policies/procedures.
• Responsible for the regular audit of sick leave for the Clinical Genetics secretariat and admin team.
• To organise and conduct annual appraisals for the Clinical Genetics secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises.
• To compose and maintain personal files for the Clinical Genetics secretariat and admin team and maintain as confidential.
• To monitor and maintain standards of performance of staff, using the Trust’s counselling and disciplinary procedures where appropriate.
• To implement performance and management policy in relation to staff disciplinary management.
• To be an EPR super user and be actively involved within the training of EPR within the Department.
• Attend daily huddle and monthly A&C, Governance and Business meetings.





ADMINISTRATION SYSTEMS
• Use of EPR, Health Roster, First Care and NEP Fusion.
• To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above.





GENERIC RESPONSIBILITIES:
• To act as the first point of contact for written and telephone enquiries on Clinical Genetics admin matters for patients, their relatives, the call centre, outpatient’s, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved.
• Development and implementation of new or revised administration policy and procedures.
• Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents.
• To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability.
• To use knowledge and experience to offer help and advice when requested.
• To act as role model.
• To carry out surveys/audits as requested.
• To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software.
• To manage the information flows between the Clinical Genetics Secretariat and the Waiting List office.
• To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
• Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures.
• Must exercise judgement to analyse and resolve problems.
• The post holder is required to work unsupervised and is expected to plan and organise his/her own time.
• Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems.
• Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives.
• Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies.
• Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.
• Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
• Attend weekly Clinical Unit Meetings.
• Attend weekly meetings with Patient Access Manager
• Attend monthly A&C meetings

This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment.

An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for a Ward Clerk to join the Specialist Surgery team. We cater for a variety of specialities including Plastic reconstructive surgery, ENT, Ophthalmology and Maxillofacial surgery. Our friendly department consists of a 30 bed mixed ward and a day surgery unit for elective and emergency surgery and GPRU and HAPI clinics.

The post holder will need to have administrator and have good communication skills. You will need to be organised and have an ability to manage time effectively. You will need to have experience with patient management systems and be prepared to undertake further training as required.



The role will involve meeting and greeting patients and their families arriving on both reception areas, inputting patient details onto the patient administrative system, requesting and tracking patient notes, scanning notes, taking telephone calls, admitting and discharging patients on the patient management systems.

The successful post holder will play a vital role in ensuring clerical and administrative support if maintained and upheld in Specialist Surgery in-Patient. The post holder expected to have good interpersonal skills and communicate with the multi-disciplinary team. You will be working very closely with the nursing team in general and specifically, provide administrative support to the senior nurse team.

Previous experience would be advantageous, but full training on the hospital systems will be given.



Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

For more information about the job position, please speak to Hollie Lord, or read the job description.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

Please see attached Job description and person specification for full details of role and responsibilities. This role is part time 8 hours per week (TWO DAYS PER WEEK - MONDAY TO FRIDAY DAYS TO SUIT) You will be given all the support you need to steer the department to be an always improving team that is delivering, performing and operating a safe environment.

The following are some of the duties you can expect to undertake in this role: To support a consultant with their diary in conjunction with the overall team diary and ensure that all appointments are appropriately prepared for and electronically captured. To provide clerical support in the compilation and sending of medical reports, clinical letters and correspondence using system set pro-formas and from digital dictation. To have a high level of IT skills to produce quality documentation to support the work of the consultant and the AMHT using the appropriate Microsoft software and adopting the Trusts corporate standards and style. To receive and open referrals within agreed timeframes to Rio and update the internal audit spreadsheet FACT board. To assist in the maintenance of the teams FACT boards during daily team meetings. To answer the AMHTs main telephone line as required; processing enquiries if able, signposting where appropriate, and taking messages when indicated in professionally manner. To liaise with patients in the booking and confirmation of attendance at both face to face and digital appointments. To check patient demographics and update information held to ensure that high standards of data quality are maintained. To provide reciprocal cover in the absence of other clinical support officers. To assist with the supervision, coaching and training of Junior Administrators in the team. To maintain rotas and lists for required Mental Health Act actions for the AMHT as required. Suggest and make recommendations for improvement to existing administration procedures. To provide a polite and efficient reception service for the AMHT when required. Recording incidents, accidents and near misses on the Ulysses system. To carry out other duties as requested by the Office Manager to support the quality of service provided by the AMHT What we need from you! Experience working in an administrative role. Be self-motivated and able to work autonomously as well as showing initiative, and working within an administrative team. Be compassionate, caring and with excellent communication skills. A flexible and positive attitude with a willingness to accommodate our service.

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit. Main responsibilities To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital. Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU Triage reception area or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit. To accurately record and input information into the Trusts EPR system in a timely manner To collect and accurately input information into the SEU database To complete the admissions process within SEU Triage, printing labels and wristbands for all patients Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines To ensure the tracking and requesting of medical notes for SEU patients File departmental records and organise the culling of filed notes in accordance with Trust guidelines To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred Photocopying and other general office procedures To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team To understand own role and involvement in a Major Incident To contribute to own personal development, through attendance at mandatory training and annual appraisal To participate in the induction and training of new members of staff within the team

You will be the first point of contact for patients, clinicians and visitors to the department, ensuring a polite and friendly service and that patient details are recorded accurately onto our electronic system, CRIS. You will also be responsible for liaising with clinical staff with regards to patient information. You will deal with enquiries by various methods of media, including telephone, email and an internal intercom system, in a professional and confident manner. The candidate must ensure all tasks are completed accurately, to ensure patients are attending for their appointments, queries are recorded accurately and information regarding appointments are passed correctly to the administration staff and applicable clinical staff. You will also be responsible for various other administration tasks including, follow up communications with patients that have not attended appointments, courtesy calls and arranging for appointments letters to be dispatched to patients by post. You must be a good team player, have a flexible approach and have the ability to work proactively and at times using your own initiative. The candidate with have excellent communication and interpersonal skills. Experience of working with hospital software is advantageous. You will work in a busy patient centred department as part of an Administration and Clerical team with good peer group support and with appropriate training provided as necessary. Please note that this post is subject to a 6 month probationary period.

Provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.

An exciting opportunity has arisen for an enthusiastic and motivated individual to become part of a friendly team of ward clerks based within the Surgical Emergency Unit(SEU). The successful applicant will be asked to work within SEU F-side, where they will be required to work weekday shifts as part of the administration team to ensure the smooth running of SEU.

The post holder will provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital, be able to accurately record and input data into the Trust's EPR system in a timely manner and file departmental records containing sensitive patient information while maintaining patient confidentiality at all times.

You should enjoy communicating with a wide range of people, be highly organised and have a flexible approach to work. Attention to detail and good keyboarding skills are essential.

As a new member of the team, we offer a supernumerary period of training to help you settle in. We are committed to staff development and we will help you develop your skills for the role, as required.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit.

Main responsibilities
• To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner
• To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital.
• Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed
• To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team
• Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU F-side nurses station or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit.
• To accurately record and input information into the Trust’s EPR system in a timely manner
• To complete the admissions process within SEU F-side, printing labels and wristbands for all patients
• Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines
• To ensure the tracking and requesting of medical notes for SEU patients
• File departmental records and organise the culling of filed notes in accordance with Trust guidelines
• To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred
• Photocopying and other general office procedures
• To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust
• To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team
• To understand own role and involvement in a Major Incident
• To contribute to own personal development, through attendance at mandatory training and annual appraisal
• To participate in the induction and training of new members of staff within the team


This advert closes on Tuesday 24 Sep 2024

Proud member of the Disability Confident employer scheme

The overall purpose of this role is to provide a high quality, comprehensive and professional administration service in support of the clinical activities undertaken on the Surgical Emergency Unit. Main responsibilities To be responsible for the reception of patients, relatives and carers and ambulance staff in a calm, professional and polite manner To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital. Use tact, diplomacy, understanding and compassion when communicating with patients and visitors who may be distressed To answer telephone calls from referring doctors regarding the admission or transfer of patients to the SEU and ensuring this is communicated effectively to the on-take clinical team Collect personal and confidential information from patients or relatives in order to complete the admissions process. Data may be collected at the SEU F-side nurses station or directly from seriously ill patients who have been taken directly to a trolley or bed within the unit. To accurately record and input information into the Trusts EPR system in a timely manner To complete the admissions process within SEU F-side, printing labels and wristbands for all patients Scan patient documentation into correct patient records in EPR in accordance with Trust guidelines To ensure the tracking and requesting of medical notes for SEU patients File departmental records and organise the culling of filed notes in accordance with Trust guidelines To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred Photocopying and other general office procedures To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust To work as part of the combined SEU team, providing administration cover where necessary at times of peak workload and / or unavoidable absences or shortages of staff as requested by the management team To understand own role and involvement in a Major Incident To contribute to own personal development, through attendance at mandatory training and annual appraisal To participate in the induction and training of new members of staff within the team

Detailed job description, main responsibilities and person specifications are available in the attached Job description

First point of contact for patient, family members & visitors in person & via the telephone. Monitor who has has access to the ward to ensure that safeguarding policies & procedures are adhered to Taking calls from women regarding their pregnancies which require you be compassionate whilst ensuring the call is dealt with appropriately. Answering patient call buttons in the appropriate manner. Assisting clinical staff during emergencies on the ward Using the EPR system to book appointments, admit & transfer patients Use Badgernet system to maintain patient records Develop knowledge of patient pathways to ensure that correct procedures are adhered to whilst booking outpatient appointments & in-patient admissions Ensure that information on overseas patients is entered accurately onto EPR and communicated to the Overseas team, to ensure appropriate charges are processed Use ScanIt to move documents in patient's electronic notes Track patient notes Work closely with clinical staff to provide the best quality care for patients whilst they are under the care of the Maternity service Maintain stationary levels General admin duties

1. Monitor homecare prescription requests for the clinical area and organise paperwork to ensure repeat prescriptions are processed in a timely manner. 2. Monitor email accounts and prioritise queries as appropriate e.g. chasing medication deliveries, liaising with patients, referring to the clinical team as appropriate. 3. Manage, collate and send completed homecare prescriptions to the homecare delivery companies and OUH Pharmacy Homecare team on a daily basis. 4. Support the clinical teams in registering new patients to homecare. 5. Provide active listening, reassurance, and support to patients and/or carers by telephone regarding medicine-related concerns and communicating and updating these to the clinical team at each stage, as appropriate. 6. Support the governance processes within the clinical team e.g. incident reports submission, governance meetings 7. Ensure that the databases for patients receiving high-cost medications are adequately maintained including medication trackers and Elfin databases. 8. To be able to use a variety of computer software, including Microsoft Office for Windows and other basic web design packages and publishing software. 9. Assist in producing reports as necessary and participating in data collection. 10. Be accountable for own actions and work without supervision whilst the line manager is not available for advice when required. 11. Assist in the training of new staff, including temporary staff 12. Any other reasonable administrative duties agreed with the line manager 13. Scan all incoming post and other paperwork into EPR. 14. Dealing with incoming post and phone calls requiring administrative support for patients, staff and external organisations promptly and efficiently.