Total 33 Others level Administrative / Clerical job vacancies in Bromsgrove, Worcestershire, WR1 2PQ

PRIMARY DUTIES & AREAS OF RESPONSIBILITY Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. Maintain out-patient follow-up waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts Access Policy. Ensure Choose and Book patients are correctly appointed on iPMS and send confirmation letters to the patient. Prepare hospital notes for clinics in line with Trust Waiting List and Directorate Policies. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments that have been requested by wards/medical secretaries in line with the follow-up waiting list procedures. As required, telephone patients with urgent/last minute appointments. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc. Notify appropriate out-patient staff of changes/cancellations to clinics. Follow procedures for: requesting case notes, organising contents of case notes, requesting and printing clinic attendance lists. Ensure all case notes arriving into and departing from the department are traced on iPMS. Reception for the out-patient clinics. Book follow-up appointments when instructed to do so by the consultant or place on follow-up waiting list. To ensure there is adequate stationery and request supplies with relevant admin personnel. To assist the line manager in training other members of staff, as requested and able to cover opposing areas if requested by line manager. To carry out any other clerical duties as determined by the line manager. Work within the framework of the Trusts Waiting List Policy and Access Policy notifying the line manager of relevant issues in a timely manner. COMMUNICATIONS & WORKING RELATIONSHIPS Receive and deal with confidential and sensitive telephone enquiries from patients. Be able to handle patient complaints. Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication. To be a team member within the office and able to multi skill within the various areas. To work closely with other admin and clerical staff within the division. WORKING CONDITIONS Communicating with distressed patients and/or parents/carers of patients, ensuring relevant information is obtained and forwarded to consultant(s)/team and/or secretary in a timely manner. Able to communicate sympathetically with parents/carers of children with terminal illnesses. Extra care taken in ensuring confidential information is given to legal guardian of patient only. Able to maintain concentration on task during periods of interruption. OTHER 1. Requirement to exert physical effort when dealing with vast quantities of notes and X-rays. 2. Sitting in a restricted position for long periods of time and working in cramped conditions. 3. Exceptionally busy and stressful workload.

To provide a high-quality booking and administration service for all patients who require an outpatient appointment, ensuring that the administration associated with all patient appointments is completed accurately and in a timely manner. To support all Directorates in achieving key access targets. Dealing with in-bound and out-bound calls to agreed professional standards and providing administration and monitoring support for the referral pathways.





We are looking for enthusiastic, highly motivated, hardworking and flexible individuals to join the Telephone Booking Centre.

You must be an organised, conscientious, caring person with the ability to work on your own or as part of a team and be able to cope with a demanding workflow which at times can be challenging and working to tight deadlines.

Our office is a large, open plan department based at Burnley General Hospital.

Join our team to play an important role in supporting the secondary care clinicians of East Lancashire to deliver outpatient appointments.

The following positions are available -

3 x Band 2 - for 37.5 hours per week.

N.B. - With the right experience or with training and completion of skills and competencies you may rise to Band 3.

The hours are 8am to 4pm and 9am to 5pm on a rota basis. You may be expected to work 12pm - 8pm. Whilst training is taking place, the hours will be 9-5 pm Monday to Friday.

Duties include:

· Operating a telephone booking system, to book outpatient appointments for a wide range of specialties across the Trust, many of them to government guidelines and timescales

· Use of call centre software and reminder service software

· Day-to-day operational management of the national eReferral system to book, rearrange and manage referrals

· Accurate collection and recording of data on several systems

· Adding, removing and booking patients from waiting lists where appropriate



We are a team of 70 staff which comprises of Booking Clerks, Senior Booking Clerks, Supervisors, DOS Co-Ordinator's, Deputy Manager, Manager and Head of Booking.

We work to strict deadlines and have to adhere to tight timescales, working in a demanding environment.

MAIN DUTIES

1. Responsible for timely, accurate electronic recording of referrals/requests sent via post, , booking centre app, e-mail, eReferral System or self-referral. Registering details on Cerner in a timely manner and checking for duplication of referrals. Liaise with the appropriate departments/external stakeholder for missing information or queries and ensure referrals have been allocated to the correct specialty and clinician.

2. Liaise with and support GP, optometry and GPwSI staff in both the referral process and management of patients following referral.

3.Book appointments for primary community, intermediary care and secondary care providers using a variety of complex electronic schedulers and detailed processes.

4. Responsible for processing the referral in accordance with the outcome of clinical triage, following a variety of detailed procedures which vary dependent on which is the most appropriate clinical setting for the condition (primary community, intermediary or secondary care). This involves locating relevant data from one system and accurately transferring and recording the detail in other electronic systems (eg Cerner, Summary Care Cancer database and Booking Centre app).

5. For triage outcomes that are for secondary care, offer unambiguous informed Choice of all secondary care providers visible on the eReferral System to the patient (adhering to government national choice guidelines) agree date with patient, book into directly bookable service on eReferral or add to the waiting list.

6. Act as 2-week rule/Fast Track Co-ordinator, checking referral is booked into same service as indicated on the referral letter.

7. Be responsible for checking correct dates and tumour site have migrated through to Summary Care Cancer database for 2-week rule referrals.

8. Ensure all inappropriately categorised or delayed 2 week rule and other Fast Track referrals are reported to the relevant Manager.

9. Operate an “opt in” process for patients who cannot be contacted by telephone, following a similar process to partial booking methodology, discharging patients who have not replied after a certain period and informing the referrer of the outcome.

10. Deal with incoming and outgoing telephone calls, providing a quality telephone service for patients, GP surgeries and other stakeholders and be able to utilise the Booking Centre telephony system to its full potential.

11. Provide a responsive and patient-friendly service that supports patients through the NHS referral and booking processes.

12. Communicate with patients appropriately, including those who are deaf and for those whom English is not their first language. Organise as and when required the attendance of interpreter/link workers/signers or National Interpreting Service for patients attending clinics, by following Trust guidelines currently via an electronic booking system – eg DA Languages.

13. Use the minicom console to liaise with deaf patients and patients with hearing problems.

14. Responsible for registering and/or linking on Cerner all follow-up appointments to the correct 18 week pathway to ensure referral to treatment data is recorded correctly.


This advert closes on Monday 9 Dec 2024

Your new company
You will be joining an established, global organisation who operate across a variety of sectors and hold an accolade for their contributions to the sector as well as their high regard in the ranking for places to work. This position is a fixed term contract for 18 months covering maternity leave, with a view to starting immediately and working Monday to Friday remotely, with travel to Worcester once a month.

Your new role
This is an excellent opportunity to work with the SLT with varied duties. Your main responsibility will be co-ordinating 'office management' activities across the Centre of Excellence (COE), supporting projects, managing company information on various portals used for bidding activities, managing content on the company intranet for COE / Finance related policies and procedures. Key duties are:

• Support to the COE Director, liaising and co-ordinating various activities.
• Be responsible for production and distribution of various reports.
• Assist the Business Finance Director responsible with the organisation & preparation for the Finance Training Day
• Management of various pre-qualification portals, including Achilles and Construction Line and all business opportunities relating to them.
• Cash allocation activities including credit card payments.
• Design, develop and maintain several Sharepoint sites to a high standard.
• Manage all administration for Finance students undertaking CIMA, ACCA & AAT. This will include training agreements, booking forms and student tracking information.
• Manage all invoice coding and checking relating to Finance training.
• Ad hoc communications (internal and external).
• Management of various functional mailboxes.

What you'll need to succeed
You will need to be highly organised, efficient, influential and confident to handle a variety of tasks whilst working without line management supervision. This role will suit someone with experience as a PA/EA/Office Manager/Senior Administrator with strong experience and the gravitas to manage a busy, complex and challenging role. As the role is remote working, with travel to Worcester once a month, you will need to be confident working from home and able to manage your time well.
Essential criteria for this role:

• Microsoft Excel - advanced level, in order to manipulate data for reporting purposes.
• Microsoft Outlook - intermediate level to organise, respond to and archive incoming and outgoing messages.
• Good working knowledge of Microsoft Word in order to produce reports.

Additionally, you will need:

• Able to work effectively without line manager supervision.
• Excellent verbal and written communication skills; able to communicate with all levels of management.
• Time management of self and others; determination of daily priorities in order to ensure all deadlines are met.
• Ability to motivate self and others to maximise productivity.
• Ability to identify and drive process improvements.
• Must be influential and persuasive.
• Excellent organisation skills are required.
• Exact attention to detail is key.
• Must be Methodical.
• A positive outlook and attitude are vital to the role.
• Ideally, you will have an NVQ, preferably in Business Administration or similar.

What you'll get in return You will be working with a successful organisation, who are leaders in their sector with a professional and supportive team.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

Burnley General Hospital - Outpatient Department, Receptionist – 37.5 hours

37.5 hours Monday to Friday to work between the hours of 8am and 8pm, 7.5 hours per day.

We have a fantastic team of people who are conscientious, caring, reliable, flexible and compassionate, all qualities which are essential to the NHS.

If you want to be part of this team and have the necessary skills, we would like to meet you.

The post holder will be responsible for the provision of a comprehensive and efficient Reception/Health Records Service to patients/service users within the East Lancashire Health Community, ensuring a high level of Customer Care whilst maintaining confidentiality at all times.

*Please note previous applicants need not apply*

East Lancashire Hospitals NHS Trust provides a range of health care services primarily for the people of East Lancashire, which comprises of the Boroughs of Blackburn, Burnley, Hyndburn, Pendle, Ribble Valley and Rossendale. Our Trust aims to provide appropriate, high-quality personal and organisational development interventions, which will improve patient care.

Provision of a comprehensive, professional and efficient Outpatient Service to patients/service users within the East Lancashire Health Community, ensuring a high level of Customer Care whilst always maintaining confidentiality. Together with clerical/admin experience, keyboard skills, a polite and pleasant manner, you will be part of this team.

This is a very challenging and physical environment including some manual handling.



General Duties will include the following:


· Prepare clinic case notes with specific attention to the data items required for commissioning purposes and data quality in line with the Trust’s Clinical Records Policy, ensuring that all appointment details are entered onto the Patient Administration System (PAS)

· Arrange when necessary the attendance of interpreter/link workers for patients who require communication assistance when attending clinics.

· Booking in patients attending outpatient clinics and issuing return appointments as directed by the consultant/nursing staff prior to the patient leaving the Department.

· Request and ensure delivery of health records for patients either attending a clinic or an admission, from all departments within this Trust and other hospitals.

· Prioritise own workload ensuring agreed timescales are met each day involving the provision of case notes.

· Adhere to departmental policies and procedures and participate in audits in order to maintain data quality and provide an efficient service

· Maintain the confidentiality of any information obtained regarding patients and be aware of Data Protection and Freedom of Information policy

· Work within the departmental shift patterns to cover the opening hours of the service, i.e. 8.00am – 8.00pm as and when required, including Bank Holidays

· Act as first point of contact for all patients and visitors to the Department, providing a comprehensive reception and clerical Service to patients, relatives, carers, consultants and their teams

Established in 2003 East Lancashire Hospitals NHS Trust (ELHT) is a large integrated health care organisation providing high quality acute secondary healthcare for the people of East Lancashire and Blackburn with Darwen.

Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements


This advert closes on Thursday 14 Nov 2024

PRIMARY DUTIES & AREAS OF RESPONSIBILITY Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. Maintain out-patient follow-up waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts Access Policy. Ensure Choose and Book patients are correctly appointed on iPMS and send confirmation letters to the patient. Prepare hospital notes for clinics in line with Trust Waiting List and Directorate Policies. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments that have been requested by wards/medical secretaries in line with the follow-up waiting list procedures. As required, telephone patients with urgent/last minute appointments. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc. Notify appropriate out-patient staff of changes/cancellations to clinics. Follow procedures for: requesting case notes, organising contents of case notes, requesting and printing clinic attendance lists. Ensure all case notes arriving into and departing from the department are traced on iPMS. Reception for the out-patient clinics. Book follow-up appointments when instructed to do so by the consultant or place on follow-up waiting list. To ensure there is adequate stationery and request supplies with relevant admin personnel. To assist the line manager in training other members of staff, as requested and able to cover opposing areas if requested by line manager. To carry out any other clerical duties as determined by the line manager. Work within the framework of the Trusts Waiting List Policy and Access Policy notifying the line manager of relevant issues in a timely manner. COMMUNICATIONS & WORKING RELATIONSHIPS Receive and deal with confidential and sensitive telephone enquiries from patients. Be able to handle patient complaints. Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication. To be a team member within the office and able to multi skill within the various areas. To work closely with other admin and clerical staff within the division. WORKING CONDITIONS Communicating with distressed patients and/or parents/carers of patients, ensuring relevant information is obtained and forwarded to consultant(s)/team and/or secretary in a timely manner. Able to communicate sympathetically with parents/carers of children with terminal illnesses. Extra care taken in ensuring confidential information is given to legal guardian of patient only. Able to maintain concentration on task during periods of interruption. OTHER 1. Requirement to exert physical effort when dealing with vast quantities of notes and X-rays. 2. Sitting in a restricted position for long periods of time and working in cramped conditions. 3. Exceptionally busy and stressful workload.

What skills and experience we're looking for

• Providing First Aid as necessary
• Managing First Aid policies / records and supplies
• Organisational support for school activities and events
• Contacting Parent/Carers
• Proofing of policies and procedures.

What the school offers its staff

We seek a colleague who has:

• Exceptional energy and enthusiasm
• Good organizational capacity
• A strong work ethic
• The optimism to imagine a better future

Commitment to safeguarding

This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will undertake an Enhanced Disclosure via the DBS, where appropriate.

Admin/Receptionist – SEN School, Kidderminster
Position: Admin/Receptionist (Full-Time)
Location: Kidderminster, Worcestershire, UK
Start Date: November 2024
Hours: Monday to Friday, 8am – 4pm
Company: Paragon Education
Contact: Alex Waldron, Email: info@paragon-education.com | Phone: 01905 814754

About Us:
A dedicated SEN school in Kidderminster is seeking an organised and friendly Admin/Receptionist to join their team. This role involves managing the front desk and supporting the school’s administrative functions.

Position Overview:
You will be responsible for welcoming visitors, handling enquiries, managing school communications, and providing administrative support.

Key Responsibilities:

Manage front desk operations and greet visitors.
Answer phone calls and emails.
Assist with general administrative tasks.
Qualifications:

Prior admin/reception experience.
Strong communication and organisational skills.
How to Apply:
Submit your CV and cover letter to Alex Waldron at info@paragon-education.com. For more details, contact 01905 814754.

Job Title: Receptionist and admin support assistant
Job Location: King Charles I School
Salary: Salary Scale 2, point range 3-4 (£24027-£24404 pro rata)
Closing Date: Monday 21st October at 10:00am
About Us:
King Charles I School is an excellent secondary school set within extensive grounds. At King Charles I we work tirelessly to provide an inspiring learning environment for every student which helps them achieve to their full potential. We are one of the highest performing schools in Worcestershire, with a focus on academic achievement and with outcomes that are consistently well above the local authority average.
We are part of The Four Stones Multi Academy Trust who are a family of like-minded schools based in the West Midlands. We have come a long way in a short time and are now home to three schools, over 3,500 students, a Teaching School Hub and a SCITT (School Centred Initial Teaching Training) all with differing contexts and serving different communities.
At The Four Stones Multi Academy Trust, we understand that happy, well-motivated and well-trained employees make the most effective teaching and support staff. We know that the education sector can be a demanding and pressurised environment and we always strive to remove barriers and find ways to make life that little bit easier, where possible.
Who we are looking for:
We are seeking to appoint a ‘Receptionist and admin support assistant’. Our successful candidate will be an enthusiastic and committed person who will provide a reception service at King Charles I School, including operation of switchboard, provision of first aid for students and staff and general administrative tasks.
The post is permanent, and you will be contracted for 39 weeks of the year (38 weeks term time plus the 5 school training days) and with a variable hour’s contract between 26-38 hours per week. Until 31 August 2025, the core hours will be 37.5 hours per week.
You will have:
Our successful candidate will have the following experience and qualifications:
Experience of Microsoft Office packages
NVQ 2 or equivalent qualification or relevant experience
Why join us?
We are proud to offer an attractive range of benefits including:
Access to the Teachers’ Pensions Scheme and Local Government Pension Scheme.
Salary sacrifice cycle scheme.
Access to annual flu jabs
Employee Assistance Programme
Comprehensive CPD
Access to on-site gym and sports facilities at some of our schools
Staff long service recognised at our annual awards ceremonies
Your Application:
The Four Stones MAT is fully committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As part of our requirements under Keeping Children Safe in Education pre-employment checks we will undertake. This role will involve undertaking regulated activity and therefore this position is exempt from the Rehabilitation of Offenders Act 1974 and an enhanced DBS will be required for the successful candidate.
Further information and an application form are available via the MAT website and the King Charles I website. The completed application form should be emailed to by Monday 21st October at 10:00am. We intend to interview on Wednesday 23rd October. Early applications are encouraged as we reserve the right to close the advert at any point.

What skills and experience we're looking for

• Providing First Aid as necessary
• Managing First Aid policies / records and supplies
• Organisational support for school activities and events
• Contacting Parent/Carers
• Proofing of policies and procedures.

What the school offers its staff

We seek a colleague who has:

• Exceptional energy and enthusiasm
• Good organizational capacity
• A strong work ethic
• The optimism to imagine a better future

Commitment to safeguarding

This school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will undertake an Enhanced Disclosure via the DBS, where appropriate.

**Job Title:** Admin Assistant
**Location:** Bromsgrove Office
**Salary: ** £21,000 - £24,000

Our client is a unique accountancy & tax advisory practice within the West Midlands.


They are currently seeking to appoint an Administration in a full-time position to join their team.

This is an opportunity to join a lovely office in Bromsgrove, taking responsibility for the coordination of basic administration duties within an Accountancy Practice.


You must have strong attention to detail, ensuring all records are maintained to the highest level, recognising, and highlighting, patterns and anomalies.



**What's in it for you?**

Competitive salary
23 days holiday + public holidays
Additional holiday day per year of service
Pension contributions in excess of statutory minimum
Health plan benefits
Parking Permit
Ongoing training and development
Relaxed dress code

**Key Responsibilities:**

Preparing new client forms.
Onboarding of new clients and liaising with Client Managers to ensure all documentation is correct.
Maintaining client records and filing of documents in respective client files
Inbox and diary management.
Billing administration and assisting with credit control.
Maintain office supplies and inventory including ordering, receiving
Maintain office filing system including scanning, filing, and organizing documents daily.
Manage all incoming mail and packages for all departments including shipping/receiving, labelling, and distribution as needed.
Assist with filing/referral of all documents in the office filing system daily or as needed based on departmental needs.
Typing Letters, reports and professional documents
Assist with filing statutory documents with Companies House and HMRC
Providing administrative support to the team
Meeting, greeting and liaising with clients
Managing an effective and efficient filing system
Managing client records on the firm's database software
Other ad hoc general administrative tasks

**Attributes, Requirements, Skills:**

Must have at least 2 years work of accountancy practice experience
Experience with IRIS, XERO and other accountancy software beneficial
Must be able to work in a fast-paced environment.
Must have excellent organizational skills and attention to detail.
Must be comfortable with technology (i.e., Microsoft Outlook, Excel, Word).
Must be able to work in a team environment and provide support to other employees as needed.
Must be able to work independently and prioritize tasks accordingly.
Ability to interact with stakeholders at all levels.
Discretion when dealing with confidential information in all aspects of work.



#INDASH24

What skills and experience we're looking for

A fabulous opportunity has arisen on the Senior Leadership Team at Hagley Catholic High School.

The successful candidate will be responsible for Pastoral Care and Personal Development and join a Team of 6 on the current SLT. In this role the successful candidate will be the strategic lead for pastoral care and in doing so will line manage the Heads of Year. In addition they will lead on personal development and be the strategic lead for the Character and Culture (PSHE) curriculum, careers, British Values and enrichment.

This is the perfect opportunity for a middle leader looking to develop and progress their career or a current Assistant Principal looking for a new challenge.

What the school offers its staff

You will join a strong and committed team with years of experience and the values and virtues of the school firmly at its heart, which alongside the Principal consists of a Vice-Principal: Quality of Education, Assistant Principal: Curriculum, Assessment & Timetabling, Assistant Principal: Behaviour & Attitudes, Assistant Principal: Inclusion & SENDCO and a School Business Manager.

Assistant Principals at Hagley have a 40% teaching commitment (18 lessons over a 40 lesson fortnight). In addition the whole Senior Leadership Team take on additional duties before school, at break, lunch, and after school, as well as supporting “on call”.

Please note this is not a protected post and we welcome applications from all faiths, or no faith at all. However, it is integral that the successful candidate can align with our values and beliefs and support our vision and mission.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

What skills and experience we're looking for

• Maintain a diary, make appointments, and organise meetings on behalf of the Principal.
• Liaise daily with the Principal regarding the events of the day and follow up on any consequential actions.
• Dealing with highly confidential and sensitive issues. Always show confidentiality and discretion.
• Take minutes and act as secretary to various groups and bodies (personnel and staff meetings).
• Provide high quality text processing service for the Principal using computerised equipment.
• Assist Vice Principal(s) and other senior managers with text processing services.
• To manage and ensure the smooth running of the school’s reception.
• Act as line manager for specified staff to include staff cover arrangements, formal staff appraisal and day to day priorities.
• Be a member of the Operations Team.
• Maintain effective and efficient filing systems.
• Answer incoming calls, including those for the Principal when required.
• Receive people arriving for meetings with the Principal.
• Input data and maintain various computerised databases relating to staff and students.
• Administer the Presentation Evening process.
• Organise the staff internal mail ‘pigeonhole’ system.
• Prepare and distribute newsletters for parents.
• Create, organise, and review templates for annual teacher planners/diaries and to place an order for printed copies.

What the school offers its staff

Hagley Catholic High School is a member of Emmaus Catholic Multi Academy Company of Schools and is looking to recruit a friendly, approachable, enthusiastic and experienced Principal’s Personal Assistant (PA) to act as the first point of contact for the Principal and all such matters associated with the Principal’s role, using discretion and professionalism, and ensuring all staff, visitors and callers receive a professional response and are dealt with by the appropriate person.

The successful candidate will work very closely with the Principal on key business and administrative functions to run a very busy and successful school. Key responsibilities include managing the Single Central Record, HR and recruitment, and line management of the administrative team.

Please refer to the job description and person specification for further details.

We welcome applications from both Catholics and non-Catholics but expect all employees to support the Catholic ethos and values of the school.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

A Vacancy at East Lancashire Hospitals NHS Trust.


PREVIOUS APPLICANTS NEED NOT APPLY

The job is based within the Ophthalmology Admin Department at Burnley General Hospital. We are seeking an enthusiastic and hard-working individual to join a team of Band 4 Medical Secretaries to support them within their roles.

An exciting opportunity has arisen for a Clerical Officer/Audio Typist to join a very busy Ophthalmology Department to support the medical secretaries with their clinic typing etc



East Lancashire Hospital NHS Trust aims to deliver the highest quality care to its patients. We employ dedicated staff, some of which have won awards for their work and are internationally renowned. With the support of our staff and the public we have ambitious plans to continue to raise the standard of patient care and services throughout East Lancashire. The Trust offers care across three hospital sites and it is always responding to the changes in patients' needs, using state-of-the art facilities and equipment to treat three quarters of a million people each year.

Our vision is to provide the people of East Lancashire with the best up-to-date medical care, with respect, dignity and well being of all our patients at all times.

The main responsibilities of this role are to support the medical secretaries with their clinic typing. You will also be responsible for delivering and collecting case notes to and from Medical Records and Clinics. You will also be required to track in casenotes waiting to be typed and distribute casenotes to Medical Secretaries as necessary.


This advert closes on Tuesday 20 Aug 2024

Transcription and production from winscribe of typewritten reports/correspondence, for the consultants team and visiting consultant team which may include outpatient reports, discharge summaries, and other relevant clinical and non-clinical correspondence. - Open and prioritise correspondence (which is often of a highly sensitive and confidential nature) on behalf of consultant/s ensuring that urgent correspondence receives prompt attention. In the consultant/s absence, Medical Secretary is responsible for ascertaining which correspondence requires referral to an appropriate clinician/nurse for urgent attention. - Retrieve and act upon correspondence received by e-mail. - Process case-notes of patients discharged from hospital; follow through ongoing care plans as indicated in notes. Allocate notes to relevant clinician for dictation, or ensure that any standard letters are completed as appropriate. Where standard letters have been generated at ward level, ascertain from case-notes whether any supplementary letter/action is required and deal with appropriately. Ensure that follow up appointments or referrals to other specialties are arranged where necessary. - Ensure that relevant investigation results received after patients discharge are communicated to GPs where appropriate, particularly where treatment may be required. - Ensure that discharge summaries and other time-sensitive information are dictated and typed within the designated time limits. - Ensure the correct closure of outpatient episodes have been completed, following consultant appointments with patients. - Receive, manage and prioritise telephone and personal enquires, complaints, messages and information from patients, relatives, General Practitioners, Consultants and other medical staff and external organisations on behalf of Consultant and clinical team. Deal with enquiries relating to the medical and social welfare of patients and relatives in a sensitive manner, referring to medical staff or other Healthcare Professionals where appropriate. When responding to enquires, ensure that relevant guidelines or protocols are followed. - Respond to enquiries from patients and Healthcare personnel as appropriate. Provide empathy and reassurance to patients where necessary. May be required to convey clinical/medical information to patients, medical, nursing, pharmacy or other healthcare staff, when instructed by, or with permission of Consultant. - Manage patient investigation results. Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician. Ensure all reports are seen and signed by Clinician prior to filing in case-notes. Retrieve patient results from the ICE system, ensuring that results are available as soon as possible. Responsible for chasing up missing results. - Maintain systems for monitoring and retrieving outstanding investigations. May be required to instigate appropriate referrals to other disciplines in respect of specific abnormalities in line with Departmental protocols. - Undertake self-supervision and effective self-organisation in terms of: a) co-ordinating annual and other leave in co-operation with other secretaries, and with the approval of management; b) liaising with other secretaries to ensure fair distribution of work by mutual assistance; c) liaising with manager and other secretaries regarding any flexi-time arrangements within the office. - Establish and maintain efficient office systems, including filing systems for the clinical team and maintain a booking out and/or booking in system for case-notes using the hospital patient administration system. - Co-ordinate arrangements for urgent outpatient appointments/hospital admissions, domiciliary visits etc - liaising with wards, departments and other agencies as required. - Liaise with Admissions Department in respect of patients requiring hospital admission, ensuring that relevant information or instructions are communicated effectively. Ensure that all relevant investigations are available prior to admission and in particular that any problem with the potential to delay admission/surgery is brought to the urgent attention of the relevant clinician (may be necessary to liaise with or organise input of other Clinicians prior to admission (eg anaesthetic assessment) or to co-ordinate arrangements where procedures require multidisciplinary input). - Maintain confidentiality at all times, ensuring that information is only divulged to authorised sources and by appropriate means. - Provide administrative and secretarial support for Consultants non-clinical NHS obligation and commitments. - Provide essential cover for colleagues during periods of sickness, holiday absence, non-working days and home worker

This is an exiting opportunity for an administrative person to join a large and thriving endoscopy team.

ELHT has JAG accreditation across all 4 departments on three sites.

We are looking for a motivated member of staff that is able to work independently supporting the endoscopy service to maintain JAG accreditation, and to ensure the smooth running of the service.

The successful candidate will work closely with the endoscopy Operational Manager and Endoscopy Matron.

This role offers variety and will allow the successful candidate to be autonomous with their own work load.




• To provide a highly comprehensive secretarial and clerical service to the Endoscopy Management Team, including dealing with all correspondence promptly and efficiently (incoming and outgoing), some of which will be of a highly confidential nature, typing (copy and audio), filing, photocopying.


• Organise and plan workload, diary and commitments including the scheduling of formal meetings ensuring deadlines are achieved and that the flow of work is priorities in order that the endoscopy team targets and objectives are delivered.


• Organising meetings on a regular basis, including administrative arrangements, e.g. catering, room booking, seating arrangements.


• Receive, monitor and deal with enquiries and telephone calls on behalf of the Endoscopy Management Team

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• Assist in the NMC Registration renewal reports on a monthly basis and ensuring the validation of all staff in the Endoscopy unit, BGTH, RBTH and Rossendale via the appropriate registration organisation,and inform ESR accordinglyensuring copies of renewed registrations are added to the registrant’s personal file.


• Liaise with a variety of senior staff on a regular basis, and various departments providing ad-hoc information and support at their request.


• Liaise with departmental staff providing information and support.





· Please see the full job description for more details



STANDARDS OF CONDUCT



1. Ensure that personal actions and conduct comply with Trust Policies and Procedures, e.g. health and safety, fire procedures, no smoking policy, equal opportunities, confidentiality, etc.



2. Attend training courses as required, e.g. induction, moving and handling, fire lectures, etc.



3. Conduct duties with regard to values underpinning the Trust’s Vision:



· If its about me, involve me

· Working together in partnership

· Aspiring to excellence

· Ongoing improvement of our service



The purpose of this document is to act as a guide to the duties which may be required. It is not an exhaustive list and other duties may be required in accordance with the grade of the post and the competence of the post holder. The job description, from time to time, may be subject to review and change following consultation with the post holder.



The Trust operates a Tobacco Control Policy.

· Working with the Endoscopy Nurse Lead & Comms ensuring the ELHT Endoscopy external website is up to date.



· Manage the Endoscopy intranet i.e. OLI ensuring this is kept up to date with various documentation.


• Liaise with Nurse Endoscopists in relation to maintaining Patient Information leaflets and keeping accurate records of review dates.


• Use initiative to resolve problems, informing Manager of outcomes.


• To act as secretary to a number of meetings, preparation of agenda’s, collation of papers and distribution, taking minutes as requested and transcribing.


• Required to act on own initiative with regard to personnel issues and bring matters required to the attention of relevant Matrons/Managers.


• Archive all old records to ensure they are maintained as confidential data within the legal timescales.


• Provides advice and information to staff, colleagues relating to appointments and meetings.


• Understand the organisation structure of the Trust and have knowledge of own and other services in order to deal with enquiries.

Please see the full job description for more details


This advert closes on Wednesday 31 Jul 2024