Total 2 Internship front desk officer job vacancies in Administrative / Clerical category in The United States of America

Job Responsibilities

• Facilitate online and phone sales in order to reach set goals and objectives
• Handle Inbound and outbound customer contact via telephone, e-mail, live chat and other (social) media from customers within the SEA region
• Deliver brands information to customers, and vice versa collect valuable feedback from customers to brands
• Accurately process all required data/information in appropriate system/tools under group data security policy
• Escalate the emergency system issues to team leader in a timely manner, and report findings on system improvement if any
• Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader
• Follow company policies and procedures as outlined and represent the Group in a professional image at all times
• Collaborate with the Group’s existing Customer Service team for repairs and after-sales service requests
• Provide information to guests on enquiries with regards to the services in the resort.
• Assist and follow up on calls, including coordination with different departments.
• Ensure all calls are handled promptly and professionally.
• Knowledge of Chinese dialect is essential to provide assistance to our Chinese guests.

Job Requirements

• Minimum Diploma
• Preferably with 1 to 2 years’ experience in Integrated resorts, Airlines, Hospitality Management.
• Pleasant and friendly mannerisms, with the ability to treat people with respect under all circumstances.
• Able to perform shift work, including working on weekends and public.
• Proficiency in Chinese dialect to communicate fluently with Chinese guests.

WhatsApp: +65 90820021 (Kyler)

Email: kylergan.supreme@gmail.com

Administration Officer

Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $2000 - $2500

Overview:

The Administration Officer is responsible to provide quality customer service to stakeholders, administration support to staff.

Job Duties:

• Dealing with enquiries from students and the general public via telephone, voicemail, fax, email and in person in a timely and professional manner
• Providing appropriate responses, services or referrals and reporting of enquiries to relevant staff where appropriate
• Provide accurate information and assistance to all stakeholders
• Assist with the processing of correspondence in a timely manner as required
• Contribute to the most effective and efficient management of resources by maintaining appropriate manual and computerised records and data bases i.e. electronic filing system
• Maintain stationery supplies and office inventory including ordering and reconciliation of accounts
• Manage freight, courier deliveries and reconciliation of accounts for these activities
• Collection and postage of mail
• Manage season parking for staff and reconciliation of accounts for these activities
• Organise office events and catering for office functions and meetings as required
• Be responsible for staff amenities i.e. Board Room, Pantry etc.
• Provide word processing and data entry support
• Assist with processing all student receipts
• Other General Duties as required

Job Requirements:

• With Diploma in Business Administration / relevant discipline
• With relevant customer service experience is added advantage
• Proficiency in Microsoft Office Suite skills i.e. Word, Excel, PowerPoint, Outlook

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683