Total 557 communications manager job vacancies in Administrative / Clerical category in The United States of America

Join a global leader, that is highly reputable in the Dental equipment space, supporting their dynamic portfolio of market leading premium Dental products. Melbourne based! As the Administrative Lead / Manager, you will play a pivotal role in shaping our client's customer-oriented approach through effective team management and process optimisation!
The Company
Our client is a true leader of high quality Dental equipment and technology offering products, solutions, training and support to the Dental industry. They are at the forefront of dental products and are currently seeking an experienced Administrative Team Lead to join their team and support their exciting portfolio of market leading premium dental products.
Our client's organisation has an engaging, exciting, supportive culture where you can earn a competitive salary and be generously rewarded for your achievements with a bonus. Our client is seeking a committed and experienced Administrative Lead / Manager with Technical ... Click here to view more detail / apply for Team Administrative Manager ? Technical Dental

We are seeking a highly organized and experienced Administrative Manager to oversee our office operations and ensure the efficiency of our administrative functions. This role requires a proactive leader capable of managing day-to-day office activities, supervising administrative staff, and collaborating with other departments to maintain a smooth workflow.

Key Responsibilities:

• Manage and supervise administrative staff to ensure effective performance and team productivity.
• Oversee office operations, including scheduling, supplies management, and maintenance.
• Coordinate internal and external communication and ensure timely responses to inquiries.
• Prepare and monitor budgets for administrative expenses, and ensure adherence to budget limits.
• Maintain and update company records, files, and databases, ensuring data security and accessibility.
• Develop and implement administrative policies and procedures to improve operational efficiency.
• Liaise with other departments and senior management to support business needs and resolve issues.
• Assist in planning and executing company events, meetings, and presentations.
• Manage procurement of office supplies and coordinate with vendors and service providers.

Requirements:

• Education: Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).
• Experience: Minimum of 3-5 years of experience in administrative or managerial roles, preferably in a corporate environment.
• Skills:Strong leadership and organizational skills.
  Excellent communication and interpersonal abilities.
  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
  Budget management experience and analytical skills.
  
• Attributes:High attention to detail and ability to manage multiple priorities.
  Problem-solving aptitude and proactive attitude.
  Strong sense of confidentiality and discretion.
  

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Closes: 13 December
Classification: Administrative Services Officer Class 5 Salary: $90,451 - $95,531 plus superannuation Position No: Directorate: Justice and Community Safety Advertised (Gazettal date): 15 November Contact Officer: Gabrielle McKinnon on or

Details: The office of the Aboriginal and Torres Strait Islander Children and Young Peoples commissioner is entering an exciting time where we are building the establishment of the commissioners office.
The office is currently recruiting for a senior advocate and Office manager.
You will be part of an exciting, growing, and new journey as we work towards ensuring the rights and interest of Aboriginal and Torres Strait Islander Children and young people are met.
We are currently in the early stages of development and look forward to having you part of the first ever Aboriginal and Torres Strait Islander Children and Young Peoples commission for the ACT.
... Click here to view more detail / apply for Executive Office Manager | Full-time Temporary with a Possibility of Permanency

Job Description

• Determine policy coverage, establish proof of loss with proper documentation and provide accurate and timely assessment of medical claims within the required service standards and ensure that claims are paid accurately and promptly
• Handle medical report cases, claim investigation and appeals
• Seek clarifications and liaise with medical institutions and policyholders on outstanding requirements
• Deliver excellent service and enhance customer and distribution channels relationship management
• Attend to escalated claims enquiries
• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices
• Ensure compliance with internal and external regulatory and legal matter
• Any other ad-hoc projects assigned by supervisor
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company
• Highlight any potential concerns/ risks and proactively share best risk management practices

Job Requirement

• Diploma, Degree or Professional Insurance Certificate with at least 3 years of relevant accident and health claims experience
• Prior experience in nursing and life claims will be an added advantage
• Good medical knowledge and ability to explain medical conditions in insurance context
• Strong analytical, written and communication skills
• Customer-centric and meticulous with the ability to work under pressure
• A team player
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description & Requirements

Administrative Manager, also known as Head Administrator or Office Administrator, is in charge of coordinating an organization's administration system and general workflows. Their duties include supervising staff, facilitating communication throughout a company and developing procedures to make a workplace more efficient.

Responsibilities:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Manage organization's certifications (Apply/Renew)
• In-charge of basic IT support to the staff
• Work closely with HR Department

Requirements:

• Proven experience as administration manager
• In-depth understanding of office management procedures and departmental and legal policies
• Familiarity with financial and facilities management principles
• Proficient in MS Office
• An analytical & attentive mind with problem-solving skills
• Excellent organizational and multitasking abilities

2. SKILLS REQUIRED

• Coaching
• Construction Management
• Tax
• Inventory
• Purchasing
• Office Management
• Payroll
• MS Office
• Attentive
• Office Administration
• Accounting
• Civil Engineering
• Performance Management
• Facilities Management

STITCH COFFEE was born of an idea that coffee doesn’t need to be a standalone - it can be mixed together. We realised at an early stage that the art of blending coffee is the same as tailoring a piece of cloth. As a result, we stitched together origins with different flavours to bring forward the ultimate cup characteristics for everyone to enjoy.

Daring, bold and unconventional, we aim to break the mould and bring specialty coffee to all.

Stitch Coffee Broadway is seeking an ambitious, self-driven and self-motivated Restaurant Manager who can manage all aspects of the restaurant’s operations and provide excellent service to its customers. The position requires skilled and competent individuals, capable of supervising the restaurant and ensuring all operations are running smoothly. The ideal candidates should be able to demonstrate their ability to resolve problems promptly.
In addition to having experience working in a restaurant setting, as a restaurant manager, it is necessary that you possess excellent interpersonal skills. Multitasking is an essential skill for a restaurant manager, as it remaining calm in stressful, such as those related to busy service hours.

Duties:
· Coordinate and plan menus with Chefs and other kitchen staff
· Oversee, coordinate, and organize special functions and large bookings
· Planning the purchase and pricing of goods in accordance with budget
· Keeping records of stock levels and financial transactions for the restaurant
· Ensure dining, restaurant and kitchen spaces adhere to health regulations and are clean, functional and of suitable appearance
· Communicating with customers to receive feedback about their dining experience and improve customer experience
· Promote the restaurant brand in the local community through word-of-mouth and restaurant events
· take reservations, greet guests and, assist in taking orders

Requirements:
· AQF Associate Degree, Advanced Diploma or Diploma. At least 3 years of relevant experience may substitute for these formal qualifications and requirements.
· At least 3 years’ experience managing a restaurant and working in the hospitality industry.
· Excellent interpersonal and communication skills.
· Ability to work under pressure and during busy dining periods in the restaurant
· Organisation and time management skills are essential to the overall operations of the restaurant
· Proficient management and leadership skills- Conflict and dispute resolution skills encouraged
Australian citizens and permanent residents are encouraged to apply
Only shortlisted candidates will be contacted.
Expected salary: $70,000 - $75,000 per year

Key Responsibilities:

1. Budget Planning and Development:
   • Collaborate with project managers and stakeholders to develop detailed project budgets.
   • Align budget planning with the scope, timeline, and deliverables of the project.
2. Financial Monitoring and Reporting:
   • Track actual project expenses versus budgeted amounts regularly.
   • Analyze financial data to provide insights and reports on budget utilization.
   • Identify variances and recommend corrective actions to avoid budget overruns.
   • Prepare periodic financial reports for senior management, including budget forecast and expenditure.
   • Monitor project expenditure by ensuring timely goods receipt and payment to vendors.
3. Compliance and Audit:
   • Ensure compliance with internal regulations and legal requirements.
   • Support internal and external audits by providing necessary financial documentation and explanations.
   • Maintain accurate records of financial transactions and budgeting activities.
4. Stakeholder Communication:
   • Serve as the point of contact for all budget-related queries from project teams and internal and external stakeholders.
   • Conduct meetings with project leads to review financial performance and adjust plans as needed.
   • Communicate budgetary updates, changes, or risks to stakeholders in a clear and timely manner.
5. Process Improvement:
   • Continuously evaluate and improve budgeting and financial tracking processes.
   • Implement tools and technologies to enhance budget accuracy, reporting efficiency, and cost management.

Key Skills and Qualifications:

• Education: Mininum Diploma in Finance, Accounting, Business Administration, or any other related field with relevant subjects.
• Experience: Minimum of 2 years in budgeting and financial planning. Fresh graduates who are willing to learn can apply.
• Skills:
  • Strong understanding of financial principles and project management.
  • Excellent analytical and problem-solving skills.
  • Proficiency in Microsoft Excel, PowerPoint and SharePoint
  • Strong communication and interpersonal skills for collaboration with cross-functional teams.
  • Ability to manage multiple tasks simultaneously and adapt to changes quickly.
  • Fast Leaner with an inquisitive mind

Staff Management: To be responsible for the line management of the Clinical Genetics Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities. To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies. To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDPs, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised. To allocate work for staff and to complete monthly sickness/salary return. To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly. To manage recruitment, selection and training of all new staff within the team. To coordinate induction meetings for all new Clinical Genetics secretariat staff and admin team and act as contact for all induction queries. To take an active role in the training and development of other A&C staff within the wider A&C teams. To be responsible for the introduction and putting into practice of new or revised leave policies/procedures. Responsible for the regular audit of sick leave for the Clinical Genetics secretariat and admin team. To organise and conduct annual appraisals for the Clinical Genetics secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises. To compose and maintain personal files for the Clinical Genetics secretariat and admin team and maintain as confidential. To monitor and maintain standards of performance of staff, using the Trusts counselling and disciplinary procedures where appropriate. To implement performance and management policy in relation to staff disciplinary management. To be an EPR super user and be actively involved within the training of EPR within the Department. Attend daily huddle and monthly A&C, Governance and Business meetings. ADMINISTRATION SYSTEMS Use of EPR, Health Roster, First Care and NEP Fusion. To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above. GENERIC RESPONSIBILITIES: To act as the first point of contact for written and telephone enquiries on Clinical Genetics admin matters for patients, their relatives, the call centre, outpatients, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved. Development and implementation of new or revised administration policy and procedures. Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents. To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability. To use knowledge and experience to offer help and advice when requested. To act as role model. To carry out surveys/audits as requested. To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software. To manage the information flows between the Clinical Genetics Secretariat and the Waiting List office. To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature. Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures. Must exercise judgement to analyse and resolve problems. The post holder is required to work unsupervised and is expected to plan and organise his/her own time. Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems. Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives. Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies. Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc. Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients. Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes. Attend weekly Clinical Unit Meetings. Attend weekly meetings with Patient Access Manager Attend monthly A&C meetings This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment. An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.

Roles & Responsibilities

Responsibilities:

• Manage HR functions from recruitment to offboarding.
• Develop HR strategies that align with company goals.
• Review and update HR policies for compliance with laws and standards.
• Oversee the recruitment process, including job postings and selection.
• Create strategies to attract talent and manage onboarding.
• Address employee grievances and handle disciplinary actions.
• Implement performance appraisal systems and support employee development.
• Manage applications and renewals for foreign work passes.
• Oversee payroll, benefits, and leave administration.
• Identify training needs and organize career growth programs.

Requirements:

• Diploma in Human Resource or relevant studies.
• Minimum 5 years of HR Generalist experience in Constructions industry.
• Minimum 2 years of managerial experience.
• Familiar with BCA licensing application process is a must

This is a trainee position in the Management and Resources Staff (MRS) of the Wireless Telecommunications Bureau (WTB).

The incumbent is an entry level specialist in organizational administrative management programs, and will be responsible for assisting senior level specialist with complex and sometimes controversial studies in a wide variety of administrative management areas that include but are not limited to:

• Budget analysis and preparation
• Personnel and Human Resources work
• Clerical work
• Bureau planning and policy development

Starting at $68,405 Per Year (GS 09)

Our client is a global leader MNC well known for managing and delivering high-tech facilities projects ranging from design, engineering, procurement and construction services. They are seeking an experienced Administrative Manager to oversee the administrative team and provide secretarial support to Senior Management.

Job Description:

· Provides comprehensive and efficient secretarial support to Senior Management, ensuring high-quality work and adherence to deadlines.

· Manages and organizes appointments, schedules meetings, and keeps calendars up-to-date in an organized and efficient way.

· Prepares presentation slides and monthly reports for both internal and external meetings.

· Takes meeting notes, distributes them to relevant parties, and ensures timely follow-up on action items.

· Effectively coordinates meetings and conferences, including sending invitations and booking venues.

· Organizes company and corporate events, taking care of all necessary arrangements.

· Follows through on assigned projects and tasks, ensuring completion without the need for reminders.

· Collaborates with other staff members to ensure projects and tasks are successfully completed.

· Efficiently handles incoming and outgoing correspondence, ensuring timely follow-ups.

· Prepares management and other reports promptly.

· Arranges business travel, including coordinating flights, hotel reservations, and appointments.

· Assists with preparing travel and general expense claims.

· Maintains a well-organized filing system for document management.

Requirements:

· Min Bachelor’s Degree in relevant field

· Min 10 years of executive secretarial & administrative experience supporting senior management

· Experience in manufacturing or construction industry is beneficial

· Meticulous and strong organizational skills

For a confidential discussion please apply or write to serena@archerrecruitment.com

To view more roles within; construction, real estate, engineering, architecture or renewables, please visit our website: www.archerrecruitment.com, contact one of our specialist consultants http://archerrecruitment.com/about/our-people/ and/or 'follow' our LinkedIn page for regular industry updates.

We appreciate every application, however, due to a high volume of applicants, only shortlisted candidates will be contacted.

EA Licence No: 17C8952 | R2197282

Job Overview:

We are looking for a reliable and proactive Personal Assistant / Office Manager to support our Directors in managing their schedules, travel arrangements, and day-to-day office operations. This is an excellent opportunity for someone who enjoys handling diverse tasks.

Key Responsibilities:

• Oversee general office administration and basic facilities management.
• Assist Directors with travel bookings and calendar management.
• Organize meetings and appointments, ensuring efficient time management for Directors.
• Handle ad-hoc tasks and support the Directors as needed.

Requirements:

• Immediate availability or short notice period is preferred.
• Strong ability to multi-task and work independently.
• Positive attitude, integrity, and a strong work ethic.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Excellent attention to detail and accuracy.
• Strong organizational and problem-solving skills.
• Minimum of 5 years of relevant work experience preferred; IT knowledge is a plus.
• Good command of written and spoken English.
• Bilingual in English and Mandarin.
• Minimum educational qualification: Diploma, GCE “A” Level, or GCE “O” Level.
• On-the-job training (OJT) will be provided.
• Reports directly to the Directors.

Additional Information:

• Salary: $3,000 – $4,000
• Workdays: Monday to Friday
• Location: Central Area (Nearest MRT: Outram Station)

How to Apply:

Please email your resume, along with your name and mobile number, to adm@ethosorg.com.

Thank you,
Human Resource Manager

Location: Labrador Park (Near MRT Station)

Position: Assistant Admin Manager (Job ID: 19322)

Working hour: Hybrid , Monday to Friday, 8:30 AM – 5:30 PM

Our client is seeking an organized, proactive, and efficient Assistant Admin Manager to join their team. The Assistant Admin Manager will support the Manager in daily office tasks, help streamline office operations, and ensure the staff and expatriates has adequate support to work efficiently. This role requires superior management skills, and excellent communication skills.

Job Description:

• Responsible for corporate secretarial work.
• Assist in supervising daily operations of the organization.
• Ensure office tasks including scheduling, correspondence, and reporting are handled efficiently.
• Provide support to expatriates, including but not limited to, coordinating relocation, assisting with local registration procedures, and helping to familiarize them with local customs and practices.
• Manage office and showroom facilities to ensure a safe and comfortable work environment.
• Oversee vendor contracts and conduct negotiations to ensure cost-effective solutions.
• Assist in organising company events or conferences.
• Consider and promote activities to improve business operations.

Job Requirements:

• Bachelor’s degree in business administration or relevant field.
• Knowledge in business law would be an added advantage.
• At least 5 years experience in an administrative role, preferably min. 1year in a managerial position.
• Experience in managing and supporting expatriates.
• Excellent organizational and multitasking abilities.
• Strong knowledge of office procedures and basic accounting principles.
• Proficient in MS Office for creating documents, spreadsheets, and presentations.
• Strong interpersonal and communication skills.
• Ability to handle confidential information.
• Team player with leadership skills.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your understanding and co-operation

Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

EXPANSION TO MANAGEMENT TEAM

Previous applicants need not apply

We have an exciting opportunity for a committed individual looking to further their NHS career.

We are looking for an organised individual with excellent communication skills, to join our fast-paced, administration team. The successful candidate will have an energetic approach to the workplace. They will ideally have experience of supervising non clinical staff, co-ordinating an admin team, and will work in close partnership with their clinical colleagues.

For more information or to arrange an informal visit please contact April Husband at april.husband@ouh.nhs.uk

With other senior staff, effectively manage and take an active role in the continual development of the administration support within the Oxford Centre for Diabetes, Endocrinology and Metabolism ensuring that appropriate and full administrative support is provided and full utilisation of staff at all times across the service.

The post holder is responsible for effectively managing the smooth operation of the administration support service and ensuring that outpatient referral targets waiting times and Trust and local targets are met in line with protocols and procedures are met at the Churchill Hospital in a consistent and timely manner. The post holder will ensure that the processes in place fully to support modernisation initiatives such as digitalisation of the service. As such the team will liaise closely with Health Care professionals, managers, secretaries and pathway administrators both within and outside the organisation as well as patients and relatives.

The post holder will be responsible for the supervision, training and development of staff in the OCDEM secretarial team within the framework of their individual Personal Development Plans (PDP).

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Staff Management:
• To be responsible for the line management of the OCDEM Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities.
• To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
• To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDP’s, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised.
• To allocate work for staff and to complete monthly sickness/salary return.
• To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly.
• To manage recruitment, selection and training of all new staff within the team.
• To coordinate induction meetings for all new ODCEM secretariat staff and admin team and act as contact for all induction queries.






• To take an active role in the training and development of other A&C staff within the wider A&C teams.
• To be responsible for the introduction and putting into practice of new or revised leave policies/procedures.
• Responsible for the regular audit of sick leave for the OCDEM secretariat and admin team.
• To organise and conduct annual appraisals for the OCDEM secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises.
• To compose and maintain personal files for the OCDEM secretariat and admin team and maintain as confidential.
• To monitor and maintain standards of performance of staff, using the Trust’s counselling and disciplinary procedures where appropriate.
• To implement performance and management policy in relation to staff disciplinary management.
• To be an EPR super user and be actively involved within the training of EPR within the Department.
• Attend daily huddle and monthly A&C, Governance and Business meetings.





ADMINISTRATION SYSTEMS
• Use of EPR, Health Roster, First Care and NEP Fusion.
• To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above.





GENERIC RESPONSIBILITIES:
• To act as the first point of contact for written and telephone enquiries on OCDEM matters for patients, their relatives, the call centre, outpatient’s, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved.
• Development and implementation of new or revised administration policy and procedures.
• Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents.
• To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability.
• To use knowledge and experience to offer help and advice when requested.
• To act as role model.
• To carry out surveys/audits as requested.
• To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software.
• To manage the information flows between the OCDEM Secretariat and the Waiting List office.
• To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
• Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures.
• Must exercise judgement to analyse and resolve problems.
• The post holder is required to work unsupervised and is expected to plan and organise his/her own time.
• Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems.
• Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives.
• Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies.
• Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.
• Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
• Attend weekly Clinical Unit Meetings.
• Attend weekly meetings with Patient Access Manager
• Attend monthly A&C meetings

This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment.

An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.


This advert closes on Sunday 17 Nov 2024

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