Total 11 job vacancies by University Hospitals Bristol and Weston NHS Foundation Trust

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.


Band 2 Receptionist/ Clinic Co-ordinator
We are looking for a well-motivated and enthusiastic individual, with a keen desire tojoin our busy team who pride themselves on delivering high standards of care to allof our patients.

Full time (37.5 hrs per week), permanent contract. The successful applicant should be experienced in general administration and have a good aptitude for working with various in-house computer systems.

Our clinic is open Monday – Friday, 7am to 6pm. The 7.5 hour shift pattern will reflect this.

Previous applicants need not apply.

You should be able to:
• Work well within a team, have excellent organisational skills, manage your own workload and time well, and be willing to be flexible in your approach to working hours.
• You should have excellent communication skills and a reassuring, calm approach when dealing with patients, relatives, members of staff and members of the public visiting our department.
• Although based in the Pre-Operative Assessment Clinic, you will be required to collect notes and documents from across the whole site.







University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


This advert closes on Monday 28 Oct 2024

Proud member of the Disability Confident employer scheme

An opportunity has arisen in the Cardiology team for a support secretary post. . The role holder must have excellent communication skills with an eye for accuracy and detail. The successful candidate should ideally have secretarial experience.

The candidate should have effective organisational skills, keeping to deadlines and able to work independently, using their own initiative but also working effectively within a wider team.
• Manage patient communications through trust systems to create letters and emails to support the multidisciplinary teams.
• Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified.
• To support the wider team to meet targets.
• Contacting other hospitals to gather information and reports.
• Liaise with clinical and non-clinical teams across the Trust via email.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


This advert closes on Tuesday 1 Oct 2024

Proud member of the Disability Confident employer scheme

Unity Sexual Health is a free NHS service providing STI testing and treatment, contraception and pregnancy advice for Bristol, North Somerset and South Gloucestershire. Unity Sexual Health is provided by University Hospitals
Bristol and Weston NHS Foundation Trust in partnership with:
- British Pregnancy Advisory Service (BPAS)
- Brook
- MSI Reproductive Choices
- North Bristol NHS Trust
- Terrence Higgins Trust

Our aim is to provide a high quality informative service which supports our users. Everyone should be able to easily access our services to support healthier relationships and sexual wellbeing throughout life. The post holder will provide an efficient and effective patient focused secretarial and administrative service to the Pre-Exposure Prophylaxis (PrEP), psychosexual, contraception and genitourinary doctors and practitioners. Working in a fast paced clinical environment and as part of a small, dynamic team, the post holder will report to the Team Leader. The post holder will also be responsible for setting high standards of patient care by enacting the Trust’s values at all times.

-To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email, as required by the line manager

-To act as a point of contact for patients, relatives and carers.

- Maintain and update all patients’ referral to treatment pathways, including outpatient clinic outcomes, results tracking, and other associated documentation

-Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

-Checking and sorting investigation reports and passing information on to clinical team as required

-Ensuring speciality specific documentation is completed and filed appropriately

- To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required

-Attend appropriate meetings as required by the role’s line manager

- Arrange training and contracts for Diploma in Faculty of Sexual & Reproductive Healthcare (DFSRH) and LoC (Letter of Competence) for clinicians

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


This advert closes on Tuesday 1 Oct 2024

Proud member of the Disability Confident employer scheme

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.


Band 2 Receptionist/ Clinic Co-ordinator
We are looking for a well-motivated and enthusiastic individual, with a keen desire tojoin our busy team who pride themselves on delivering high standards of care to allof our patients.

Full time (37.5 hrs per week), permanent contract. The successful applicant should be experienced in general administration and have a good aptitude for working with various in-house computer systems.

Our clinic is open Monday – Friday, 7am to 6pm. The 7.5 hour shift pattern will reflect this.

Previous applicants need not apply.

You should be able to:
• Work well within a team, have excellent organisational skills, manage your own workload and time well, and be willing to be flexible in your approach to working hours.
• You should have excellent communication skills and a reassuring, calm approach when dealing with patients, relatives, members of staff and members of the public visiting our department.
• Although based in the Pre-Operative Assessment Clinic, you will be required to collect notes and documents from across the whole site.







University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


This advert closes on Monday 30 Sep 2024

Proud member of the Disability Confident employer scheme

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.


This is an opportunity for an enthusiastic, flexible and hardworking individual to join the Dermatology Reception Team at Bristol Royal Infirmary UHBW

The successful applicant will be working within our reception team to ensure a welcoming and efficient service as the patient’s first point of contact within the hospital. This will include greeting and signposting patients and relatives, processing patients using the hospitals Careflow computer system and liaising with staff and colleagues to facilitate a smooth and timely flow of patients through the hospital.

We are looking for staff with a “can do” attitude and excellent communication skills, both verbal and written. A flexible approach to work is essential as you will be working in a constantly developing and changing environment. We are looking for highly motivated, enthusiastic and hard-working individuals, to provide comprehensive administrative support.

For further details please view the job description

Communication:
• To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:

• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
• To keep waiting areas tidy and patient information materials up to date
• To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process)
• Attend appropriate meetings as required by the role’s line manager

Service Development and Research:

• Attend training courses as required to support personal development and the needs of the service
• Assist in training of new members of the team
• To take part in departmental audits and associated duties

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact.

Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.



For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


This advert closes on Wednesday 4 Sep 2024

Proud member of the Disability Confident employer scheme

We have an exciting opportunity to join our Patient Services Team as a Clerical Officer in the Bristol Haematology & Oncology Centre.

The Clerical Officer team provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non-malignant blood conditions. The Clerical Officers also work in an office based role, booking appointments and managing our telephone systems. As the team deal with a wide range of enquires, the Clerical Officer role will often link in with the other admin teams which include the treatment booking teams, clinic co-ordinators, medical secretaries, nurse specialist support team and MDT co-ordinators.

The Clerical Officer team work across 2 sites, Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office.

If you are an organised and self motivated person, looking for a role in a fast paced environment and can provide excellent customer service and attention to detail, we would encourage you to apply.

Previous applicants need not apply. This vacancy may close early if a sufficient number of applications are received.

Communication:
• To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.
• Liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
• To be a point of contact for 'Outpatient' and 'Treatment Bookings' telephone calls into the department.

Organising and Planning:
• To carry out associated clerical duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, and covering outpatient reception desks.
• Keep patient information materials up to date. and attend appropriate meetings as required by the role’s line manager.

Information Resources:
• To book patient appointments in line with the Patient Access Policy, print letters and liaise with other teams in the department to book any appointment related services as and when required (E.g. interpreting services).
• Input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards.
• Check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.


This advert closes on Wednesday 7 Aug 2024

Proud member of the Disability Confident employer scheme

At University Hospitals Bristol and Weston NHS Foundation Trust, we really value our Admin & Clerical staff, who play an essential role in supporting the delivery of the highest standard of quality care to our patients. The vacancies are at St Michaels Hospital in the ENT Outpatients Department, providing a welcoming and efficient service as the patient’s first point of contact within the hospital. This will include greeting and signposting patients and relatives, processing patients using the hospitals Careflow computer system and liaising with staff and colleagues to facilitate a smooth and timely flow of patients through the hospital.

We are looking for staff with a “can do” attitude and excellent communication skills, both verbal and written. A flexible approach to work is essential as you will be working in a constantly developing and changing environment. We are looking for highly motivated, enthusiastic and hard-working individuals, to provide comprehensive administrative support.

The successful candidate will have experience in administration. We would like individuals who have excellent organisational, communication and administrative skills. Who can work to deadlines and strive in a highly pressurised environment, providing excellent customer service at all times.

You must have some level of IT skills and be able to organize and prioritise work effectively and efficiently. The role involves liaising with members of the multi-disciplinary teams within ENT.

The role is responsible for setting high standards of patient care by enacting the Trust’s values at all times.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.



For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


This advert closes on Tuesday 30 Jul 2024

Proud member of the Disability Confident employer scheme

Band 4 Senior Medical Secretary, 37.5 hours per week

We are looking for an enthusiastic, dedicated individual to provide an effective and efficient secretarial service twithin our Gynaecological/ Reproductive Medical Secretarial Team at St Michael's Hospital, Bristol. The post is permanent but will cover maternity leave for the secretary who currently works for the team along with the Menopause and Menopause/ Oncology Team.

The successful candidate should ideally have a range of secretarial/PA experience and skills which are transferable to the hospital environment. They will be working in a busy department with other secretaries and will need the ability to work independently and manage their own workload. They must be a good team player and enjoy working within a multidisciplinary team. The successful candidate should have both organisational and interpersonal skills with the ability to work well under pressure. As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone/via email, applicants must have excellent communication skills and wbe expected to have a courteous and efficient telephone manner.

The successful candidate will need to have a good working knowledge of Microsoft Office 365 software, and audio typing/dictation software.

We would welcome applications from those who meet the essential criteria as set out in the person specification, or have relevant experience.

Previous applicants need notapply.

Communication:
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
• Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Organising and Planning:
• Checking and sorting investigation reports and passing information on to clinical team as required
• Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
• Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.








This advert closes on Tuesday 30 Jul 2024

Proud member of the Disability Confident employer scheme

We have an exciting opportunity to join our Patient Services Team in Bristol Haematology & Oncology Centre and have a Clerical Officer role available.

The Clerical Officer team provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non-malignant blood conditions. The Clerical Officers also work in an office based role, booking appointments and managing our telephone systems. As the team deal with a wide range of enquires, the Clerical Officer role will often link in with the other admin teams which include the treatment booking teams, clinic co-ordinators, medical secretaries, nurse specialist support team and MDT co-ordinators.

The clerical officer team work across 2 sites, Bristol Haematology & Oncology Centre and the Myrtle Road administration office (located at the top of St Michaels Hill).

If you are an organised and self motivated person, looking for a role in a fast paced environment and can provide excellent customer service and attention to detail, we would encourage you to apply.

Previous applicants need not apply.

Communication:
• To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.
• Liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Organising and Planning:
• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
• Keep patient information materials up to date To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process) Attend appropriate meetings as required by the role’s line manager

Information Resources:
• To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
• Input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
• Check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.


This advert closes on Tuesday 9 Apr 2024

Proud member of the Disability Confident employer scheme

• Dealing with past received and processing e-RS referrals from GP
• To liaise clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Escalate patient queries, problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
• To keep patient information materials up to date
• Printing e-RS referrals from GP to Evolve
• Registering Patients

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England.

UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.


This advert closes on Monday 1 Apr 2024

Proud member of the Disability Confident employer scheme

The post holder will work within Bristol Royal Infirmary and be responsible for organising a number of Outpatient appointments. This will include the receipt and processing of referrals in accordance with the Patient Access Policy and local Referral to Treatment (RTT) guidance.

The role of Outpatient Appointment/Clerical Officer is to serve as a contact for patients accessing our services. The post holder will, therefore, be responsible for setting high standards of patient care by enacting the Trust’s values at all times.

Previous applicants need not apply.

Communication:
• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust and external organisations including via telephone and email
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice

Patient Care:
• To show a caring and professional approach towards patients, relatives and carers.
• This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:
• Follow the policy for patients who do not attend (DNA) their appointment
• To manage and monitor all outstanding appointment requests through the Trust’s
• Patient Administration System and escalate any issues immediately to your manager

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.


This advert closes on Tuesday 2 Jan 2024

Proud member of the Disability Confident employer scheme