PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. To develop and maintain an effective and quality secret.....
PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. To develop and maintain an effective and quality secretarial service to a team of Consultant and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care. To comply with the Trusts vision, values and behavioural compact. To triage patients in accordance with clinical guidelines and prioritise calls/messages for Consultant as necessary To ensure accurate and timely exchange of information between Consultants, other medical staff and management. To deal in a professional, tactful and discreet manner, with sensitive and confidential matters, with patients, carers, GPs, Coroners Office, other health professionals in the NHS, Social Services, Police, the Courts, Postgraduate Institutes and the Royal Colleges. To deal with patients or carers who may be distressed or irate in a calm, sympathetic and reassuring way, especially where there may be barriers to communication. To relay medical information accurately as requested to/between Consultant and patients as necessary. To exercise independent judgement in responding to enquiries concerning appointments, waiting list and correspondence. To liaise with other secretaries to ensure efficient distribution of work. To ensure that relevant issues regarding appropriate changes in policy/procedures to improve service delivery and quality are brought to the attention of the Senior Secretary. To deal with telephone / face to face enquiries as and when required To speak via the telephone or face-to-face with bereaved relatives or carers who may be distressed or irate, arranging meetings with Consultants and assisting in the completion/collection of death certificates should the death have occurred in hospital. To have an understanding of referral to treatment and 18 week pathway, liaising with other departments to ensure patients are seen within national guidelines. . To notify relevant staff of Consultant leave.
