Administrative Assistant / Administrative Clerk
Full-time
Junior Executive
Newport, NP20 2UB, England
3 months ago
To provide an essential support service relating to all Service Users of the Clinical Photography Department, which includes hand.....
To provide an essential support service relating to all Service Users of the Clinical Photography Department, which includes handling telephone calls for diagnostic imaging appointments and meeting & greeting service users to the Department. To provide quality Clerical Officer Support to the department and its Service Users. Ensuring all appointments are booked correctly and efficiently in a timely manner in accordance with Health Board policies and procedures, ensuring all documentation is updated in line with service requirements and standards. To answer telephone calls in an efficient and courteous manner ensuring a high level of professionalism is maintained. Main Responsibilities: To undertake booking of appointments in line with set criteria ensuring that all protocols are adhered too. To arrive clinics in a timely manner. Organises own day to day workload. Responsible for updating all waiting list entries in line with departmental standards. To receive, process and document referrals within agreed timescales, ensuring action is taken regarding urgent referrals in line with speciality requirements. Any cancellations are to be undertaken following the set criteria for the speciality. Patients must be rebooked within specified time scales. Any problems meeting these criteria, including late cancellations, should be highlighted to the Head of Service. Ensure that all appointments are booked in line with current booking criteria. Ensure acknowledgement and confirmation letters are sent to patients accordingly to set criteria and protocols. To receive telephone enquiries in a timely and efficient manner maintaining a high level of professionalism. Respond to enquiries / queries, escalating issues when necessary. Deal with telephone queries from internal and external agencies and patients in a professional manner in accordance with the Data Protection Act and Statutory policies and procedures. To deal with all enquiries and complaints promptly and sympathetically and inform the supervisor of any problems immediately. Maintain good communication and liaison with other staff, wards, departments, and the general public. Cancel and re-arrange existing appointments. Responsible for contacting patients by telephone regarding the cancellation of appointments at short notice. Record CNA (Cannot attend appointment) and DNA (Did not attend for appointment) as per protocols. Record accurate and complete information for all patients on relevant databases. All staff to liaise with colleagues regarding annual leave prior to authorisation from Head of Service. Assist with basic training of new staff by demonstrating own duties. To work within standard operating procedures with supervisor on hand to give advice when necessary. Clerks are responsible for covering colleagues during periods of annual leave and sickness. All staff must have a full understanding of current Welsh Assembly Referral to Treatment (RTT) guidelines. Undertake appropriate training. Undertake general office duties as required. To follow protocols and standards, manual and computerised, ensuring these are undertaken accurately within agreed timescales. Flexible to the needs of the service to ensure smooth running of the clinical photography & medical illustration department. Actively participate in the duties of the clinical photography & medical illustration department as required.
Official account of Jobstore.
