The Accounting Clerk is an integral contributor to the accounting services team in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America.  This team member is responsible for daily reconciliations across multiple platforms.  This team member supports our hotel partners through month end journal entries. Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance.  The Accounting Clerk reports to the Senior Accounting Services Manager. 

Essential Functions and Responsibilities

• Perform daily reconciliation between, Loews enterprise resource planning system and workflow systems.
• Post weekly expense report journal entries.
• Perform weekly/monthly expense report reconciliations to the bank.
• Perform daily reconciliation between credit card merchant activity and Property Management System.
• Perform daily reconciliation of corporate controlled expense departments.
• Perform standard monthly journal entries timely, in compliance and accurately.
• Perform daily reconciliation between, the Property Management System and third party vendor invoices.
• Prepare invoices for payment by the Procure to Pay department.
• Communicate missed guest transaction to Accounts Receivable for late billing.
• Serve as liaison to the thirty part vendors Director of Finance and/or Assistant Director of Finance, communicating any concerns or questions.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all training sessions and meetings.

Supporting Functions and Responsibilities

• Upholds all company and industry standards pertaining to PCI compliance, guest/financial/payroll confidentiality and accouting best practices.
• Other duties as assigned.

Specific Job Knowledge, Skills, and Abilities

• Ability to work cooperatively with others.
• Ability to maintain confidentiality.
• Ability to read, write and speak English effectively.
• Ability to communicate effectively both written and verbally.
• Ability to work effectively, maintain composure and make decisions in stressful situations.
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel.
• Proficiency in windows-based computer programs to include e-mail, internet and word processing applications.
• Strong computer skills and ability to learn new computer applications.
• General knowledge of mathematics and accounting principles.

Qualifications

• High School Diploma or GED equivalent
• 1-2 years customer-facing work experience in a hospitality or finance environment

The Sr. Group Billing Clerk serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America.  This team member supports the Group Billing team by serving as the first point of escalation for their questions, reviewing/auditing their work, and communicating directly with leaders at all levels at our hotel properties.  This team member also validates, organizes, and sends the final invoice for complex billing scenarios such as multi-property billing and unique billing requests.  This team member represents Loews as our Group Billing Concierge, providing expertise, problem resolution, and outstanding service levels to our valued group clients.  Timeliness and accuracy of the work performed by the Sr. Group Billing Clerk is critical as this is often the last impression a valuable group client will have of the hotel and brand.  Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance.  The Sr. Group Billing Clerk reports to the Billing Services Manager.

Job Specific:

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
• Uses hotel sales, financial, and property management systems to reconcile charges posted to group and catering master accounts.
• Calculates contractual concessions owed and adjusts accordingly in property management system.
• Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.
• Compiles final invoice for hotel group and catering functions for timely delivery to clients and third party planners.
• Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
• Maintains strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and met.
• Performs daily audit of department's financial transactions to ensure accuracy and compliance.
• Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
• Accountable for achievement of metrics and targets associated with the position.

General:

• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Other duties as assigned

Qualifications:

Required

• Ability to work cooperatively with others.
• Ability to maintain confidentiality.
• Ability to read, write and speak English effectively.
• Ability to communicate effectively both written and verbally.
• Ability to work effectively, maintain composure and make decisions in stressful situations.
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel.
• Proficiency in windows-based computer programs to include e-mail, internet and word processing applications.
• Strong computer skills and ability to learn new computer applications.
• General knowledge of mathematics and accounting principles.

Preferred

• High School Diploma or GED equivalent
• Minimum 6 months service in Group Billing Clerk role
• 1-2 years customer-facing work experience in a hospitality or financial environment