Total 2 job vacancies by FCA

Job Responsibilities:

• Change Request Management
  • Receive and process internal change requests such as updates to customer information in the internal system.
  • Check and validate requests before processing to ensure accuracy and completeness.
  • Update the requestor once the change request has been processed.
• Referral Program Tracking and Preparation
  • Track and manage the referral program, including validation of referrals.
  • Request payment vouchers and inform referrers about the collection process.
  • Maintain accurate records of all referral activities and communications.
• Customer Communication
  • Engage with external customers regarding the collection of vouchers.
  • Provide excellent customer service and address any inquiries or issues related to the referral program.
• Ad-hoc Support
  • Assist with other tasks and projects as needed to support the sales operations team and business units.

Requirements:

• 2 years of proven experience in administrative roles with a focus on admin/operations is highly desirable.
• Strong numerical and analytical skills with attention to detail.
• Proficiency in MS Office applications, especially Excel, and accounting software.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• Familiarity with relevant legal and regulatory requirements is a plus.

Working Hours:

• Monday – Friday (9:00 am – 6:00 pm)

Key Responsibilities:

Handle Enquiries and Feedback:

- Monitor and respond to customer enquiries and feedback on our online platforms, including social media, Google reviews, email, and other communication channels.

- Ensure timely and professional responses to maintain positive customer relations.

- Coordinate with internal teams to escalate and resolve issues when necessary.

Support Event Management:

- Assist the Event Team with RSVP management, including maintaining guest lists, confirming attendance, and managing last-minute changes.

- Provide administrative support for event-related tasks such as sending invites, merchandise procurement, reaching out to sponsors and preparing event materials.

Administrative Tasks:

- Assist in the preparation of marketing reports and presentations.

- Coordinate with internal teams for scheduling, document handling, and general administrative duties as required.

- Maintain and organize digital records of customer communications and event data.